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TRANSCRIPT
Master Scenario Event List (MSEL) (all times are EST)
EXERCISE SHAKEDOWN DRIE December 3, 2014
This sample MSEL document is provided compliments of Kathryn Eastwood-Garven ( [email protected] )
# Exercise
Time
Scenario
Time
Delivery mode Inject Capabilities
Tested / Target
Audiences / Data
or Tools Provided
Expected
Outcome /
Questions to ask
Observations
Upstairs announcement by Ex Director
0850 0850 Introductory
comments Frank Slater
0 0900 T= Dec 3
0900
Sound Effects StartEx – SHAKEDOWN
How to start an
Exercise
Did anyone get
under the table?
Did anyone
leave?
1 0900 T = Dec 3
0900
PPT slides Earthquake . Alert / Notification
0905 0915 Assessment Answer questions
1, 2, 3, 4, 5,6
2 0915 0915 PPT Media
reports and
messages begin
In Ottawa Gatineau, there is
considerable building damage
being reported. In addition,
damaged power grids have
caused widespread power
failures. Most of the area is left
without electricity..
Situational
awareness
3 0920 to
0955
T= Day 1 PPT Media
reports and
messages
Multiple reports of building
damage -
Situational
awareness
Expand this to
specific buildings
and neighbourhoods
(based on
registration info)
0920 to
0955
Aftershocks
4 0920 to
0955
T= Day 1 PPT Media
reports and
Multiple reports of building
evacuations
Situational
awareness
Focus on downtown
NOT FOR DISTRIBUTION
PRIOR TO EXERCISE
Master Scenario Event List (MSEL) (all times are EST)
EXERCISE SHAKEDOWN DRIE December 3, 2014
This sample MSEL document is provided compliments of Kathryn Eastwood-Garven ( [email protected] )
# Exercise
Time
Scenario
Time
Delivery mode Inject Capabilities
Tested / Target
Audiences / Data
or Tools Provided
Expected
Outcome /
Questions to ask
Observations
messages buildings and
critical
infrastructure sites
5 0920 to
0955
T= Day 1 PPT Media
reports and
messages
Multiple reports of hospital
damage
Situational
awareness
6 0920 to
0955
T= Day 1 PPT Media
reports and
messages
Multiple reports of injury Situational
awareness
7 0920 T= Day 1
T= 0935
PPT USGS – details
An earthquake of magnitude
Mw=6.3 has occurred in the
Ottawa Gatineau area with its
epicenter near Kettle Island. At
this time, it appears the quake has
caused considerable damage,
particularly in the eastern part of
the City of Ottawa. Although
information gathering on the
damages is in the early stages,
preliminary estimates indicate
serious injuries have resulted
Situational
awareness
8 0920 to
0955
T= Day 1 PPT Media
reports and
messages
Multiple reports of road closures
and traffic problems
Situational
awareness
9 0920 to
0955
T= Day 1 PPT Media
reports and
Cell phone service failures Situational
awareness
Does a DRP for IT
IT activates DRP
NOT FOR DISTRIBUTION
PRIOR TO EXERCISE
Master Scenario Event List (MSEL) (all times are EST)
EXERCISE SHAKEDOWN DRIE December 3, 2014
This sample MSEL document is provided compliments of Kathryn Eastwood-Garven ( [email protected] )
# Exercise
Time
Scenario
Time
Delivery mode Inject Capabilities
Tested / Target
Audiences / Data
or Tools Provided
Expected
Outcome /
Questions to ask
Observations
T+ 15
MOVE
UP
messages exist?
10 T= Day 1
T+30
PPT Media
reports and
messages
Internet service failures Situational
awareness
Does a DRP for IT
exist?
IT activates DRP
11 T= Day 1 PPT Media
reports and
messages
Multiple reports of damage to
bridges / overpasses
Close some major
roads
Transportation to
EOCs and BCP
sites
12 T= Day 1 PPT Media
reports and
messages
Reports of gas line breakages and
consequent fires
Media “storm” continues
13 10 mins T= Day 1
1000 hrs
T + 1
Hour
Interview on
stage with Rep.
From City of
Ottawa
City of Ottawa actions and
advice to the community
Situational
awareness
10
mins
All participants answer Q’s 4, 5, 6
NOT FOR DISTRIBUTION
PRIOR TO EXERCISE
Master Scenario Event List (MSEL) (all times are EST)
EXERCISE SHAKEDOWN DRIE December 3, 2014
This sample MSEL document is provided compliments of Kathryn Eastwood-Garven ( [email protected] )
# Exercise
Time
Scenario
Time
Delivery mode Inject Capabilities
Tested / Target
Audiences / Data
or Tools Provided
Expected
Outcome /
Questions to ask
Observations
20 10 mins T = Day 1
Late
afternoon
On stage
interview with
Dr. Kate
Technical information on the
earthquake.
Map with
earthquake
information
10
mins
All participants answer Q’s 7, 8, 9
14 T= Day 1
End of
Day 1
PPT cell phone,
Twitter,
Satellite
phones,
Treasury Board,
Employer
announcements
via internet and
media
Damage to infrastructure in the
Ottawa Gatineau area is
significant enough to cause major
traffic delays in the coming days.
Emergency Response plans have
been activated across the
municipal, provincial and federal
communities. Due to the power
outage in the area of your
primary facility, and also citing
uncertainties regarding the
structural stability of the facility,
leadership has activated the
Business Continuity plan. All
members of the BCP staff are
advised to report to the alternate
facility at 9:00 am tomorrow
Does a Business
Continuity Plan
exist? Does
leadership know it
exists and that it
should be activated?
Is there an
identified alternate
facility?
10
mins
All participants answer Q’s 10,11
10
mins
All participants answer Q’s 13
0958 Sound effects Aftershock M5.6
15 1000 1015 PPT and Ex BREAK
NOT FOR DISTRIBUTION
PRIOR TO EXERCISE
Master Scenario Event List (MSEL) (all times are EST)
EXERCISE SHAKEDOWN DRIE December 3, 2014
This sample MSEL document is provided compliments of Kathryn Eastwood-Garven ( [email protected] )
# Exercise
Time
Scenario
Time
Delivery mode Inject Capabilities
Tested / Target
Audiences / Data
or Tools Provided
Expected
Outcome /
Questions to ask
Observations
Director
announcement
Advise of time shift occurring
after the break
16
17
18 Q12
19 1015 T= T+72
hours
PPT
Could use
media reports
and Twitter
It’s been 2 days since the
earthquake shook the region. We
are beginning to have a clearer
picture of the level of devastation
that has occurred. The most
severe damage is concentrated in
the population center of Orleans.
However, severe damages are
spread through parts of
downtown and southern parts of
the City of Ottawa. Damage
reports have been received from
areas across the region, including
west. Across the area, the death
toll currently stands at XXX,
with at least XXXX injured.
Hundreds of schools are closed,
and several hospitals have been
severely damaged. An estimated
four hundred thousand(???)
homes are still without power,
100,000 without drinkable water,
and XXX buildings with damage
of varying degrees. Since the
initial earthquake, several smaller
aftershocks have occurred, and
Map colour coded
with severity of
damage, deaths and
injuries
NOT FOR DISTRIBUTION
PRIOR TO EXERCISE
Master Scenario Event List (MSEL) (all times are EST)
EXERCISE SHAKEDOWN DRIE December 3, 2014
This sample MSEL document is provided compliments of Kathryn Eastwood-Garven ( [email protected] )
# Exercise
Time
Scenario
Time
Delivery mode Inject Capabilities
Tested / Target
Audiences / Data
or Tools Provided
Expected
Outcome /
Questions to ask
Observations
more can be expected. Although
many times smaller in
magnitude, the aftershocks are
adding to the general fear and
chaos that are prevalent across
the region.
21 It appears that your primary
facility has sustained some
damage. Many windows have
been broken, a large amount of
furniture has been overturned,
and some cosmetic damage has
occurred on the exterior. The
facility appears to be structurally
sound. Your alternate facility
currently has power, and has
been deemed safe to
accommodate the BCP team.
Some BCP
locations will be
OK, some unusable.
Target specific
players’ facilities.
Can they share
facilities with
someone else?
Can the GOC
assist?
22 Following the initial earthquake 2
days ago, over half of the city
was without power. Power has
been restored to some areas over
the past 2 days, but your primary
facility still doesn’t have a power
supply. Leadership is requesting
a briefing on how this might
affect the ability to access vital
records.
Vital Records Some BCP
locations will be
OK, some unusable.
Target specific
players’ facilities.
23 Fuel (gasoline and diesel) prices
have started to go up as fuel for
vehicles becomes a high-valued
NOT FOR DISTRIBUTION
PRIOR TO EXERCISE
Master Scenario Event List (MSEL) (all times are EST)
EXERCISE SHAKEDOWN DRIE December 3, 2014
This sample MSEL document is provided compliments of Kathryn Eastwood-Garven ( [email protected] )
# Exercise
Time
Scenario
Time
Delivery mode Inject Capabilities
Tested / Target
Audiences / Data
or Tools Provided
Expected
Outcome /
Questions to ask
Observations
commodity.
24 One of your BCP members was
on leave when the disaster struck.
She was due to return to work
today, however she hasn’t been
heard from. When calling her cell
phone, all you hear is a voicemail
greeting.
Communications
Orders of
Succession
24 You currently still have power at
the alternate facility. Repairs
continue throughout the area, and
power is slowly returning.
However, each aftershock has
been knocking out another area
of the power grid. Headquarters
is calling and would like to know
what contingency plans are in
place if the alternate facility were
to lose power.
Facilities
25 Monday
Dec 8
As your headquarters watches the
ever-evolving situation in the
region unfold on television, they
are growing increasingly
concerned about your office’s
ability to complete its essential
functions. They are requesting a
statement on the current
operational status of the office.
Essential
Functions
26 Dec 8 Several communications
difficulties were reported in time
following the initial earthquake.
Communications
NOT FOR DISTRIBUTION
PRIOR TO EXERCISE
Master Scenario Event List (MSEL) (all times are EST)
EXERCISE SHAKEDOWN DRIE December 3, 2014
This sample MSEL document is provided compliments of Kathryn Eastwood-Garven ( [email protected] )
# Exercise
Time
Scenario
Time
Delivery mode Inject Capabilities
Tested / Target
Audiences / Data
or Tools Provided
Expected
Outcome /
Questions to ask
Observations
The disruptions in both cell
phone coverage, as well as
landline phones, have been a
result of damaged infrastructure
and increased demand in the
aftermath of the chaos.
Leadership is requesting that all
communications and backup
communications capabilities be
tested.
27 All landline and cell-phones
seem to be functioning properly
at this time. Leadership would
like to ensure that all personnel
are knowledgeable on backup
communications capabilities in
case another outage in service
occurs.
Communications
28 As headquarters struggles to keep
a finger on the pulse of activities
within the main office, your own
leadership has realized the need
to monitor the operational status
of your partner organizations.
Leadership would like a
statement containing information
on the operational status of any
organizations that provide critical
supplies or supporting activities
for the completion of essential
functions. They would like
Essential
Functions
Communications
NOT FOR DISTRIBUTION
PRIOR TO EXERCISE
Master Scenario Event List (MSEL) (all times are EST)
EXERCISE SHAKEDOWN DRIE December 3, 2014
This sample MSEL document is provided compliments of Kathryn Eastwood-Garven ( [email protected] )
# Exercise
Time
Scenario
Time
Delivery mode Inject Capabilities
Tested / Target
Audiences / Data
or Tools Provided
Expected
Outcome /
Questions to ask
Observations
information on partner agencies
in the area, as well as any key
partners in the more severely
damaged areas.
29
30 OPTIONAL Supermarkets in the area of your
continuity facility have a scarce
supply of the essentials left on
their shelves. Damage sustained
in the transportation and power
grid infrastructure means that
local restaurants and
supermarkets will have a difficult
time in the coming weeks
keeping up with an increased
demand for the most basic
supplies. Employees are
inquiring what the plan is to
overcome possible shortages.
Facilities
31 In light of the current situation,
several employees are
understandably shaken,
especially those with loved ones
in the affected area. Headquarters
is asking what employee outreach
has been conducted on the
importance of having a family
preparedness plan. They would
also like to know what the office
is doing to help employees cope
with the stressful situation.
Human Capital
NOT FOR DISTRIBUTION
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Master Scenario Event List (MSEL) (all times are EST)
EXERCISE SHAKEDOWN DRIE December 3, 2014
This sample MSEL document is provided compliments of Kathryn Eastwood-Garven ( [email protected] )
# Exercise
Time
Scenario
Time
Delivery mode Inject Capabilities
Tested / Target
Audiences / Data
or Tools Provided
Expected
Outcome /
Questions to ask
Observations
32 The power company is estimating
that all power will be restored to
most customers within 3 days.
Leadership is requesting that a
working group be formed to lead
the recovery effort.
Recovery
33 With power expected to be
restored to your primary facility
within 3 days, the recovery
working group is tasked with
determining the structural
stability of the primary facility.
Who must the group contact to
assist in determining if the
primary facility is safe to
occupy?
Facilities
Recovery
34 The National Capital Region
earthquake has become the big
international news story,
eclipsing the March 2011 Japan
earthquake and tsunami. The
Federal Government has received
numerous offerings of assistance
from foreign nations, including
Japan, and is reviewing those
requests.
35 What is the process for ensuring
that repairs to the primary facility
are completed in a timely
manner?
Recovery
36 MOVE UP An employee of the team states Vital Records
NOT FOR DISTRIBUTION
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Master Scenario Event List (MSEL) (all times are EST)
EXERCISE SHAKEDOWN DRIE December 3, 2014
This sample MSEL document is provided compliments of Kathryn Eastwood-Garven ( [email protected] )
# Exercise
Time
Scenario
Time
Delivery mode Inject Capabilities
Tested / Target
Audiences / Data
or Tools Provided
Expected
Outcome /
Questions to ask
Observations
that he may have left a document
that contains Secret information
unsecured in his desk. With
reports of furniture in the primary
facility being shuffled around in
the earthquake, he is asking what
measures the recovery working
group will be taking to protect
classified and sensitive
information throughout the
process.
Recovery
37 With news of power being
restored to the region within
days, several non-BCP
employees are calling in to ask
when they will be able to return
to work. Leadership is requesting
that periodic updates on the
recovery process should be
provided to all staff.
Human Capital
Recovery
38 Much of the large furniture in the
primary facility has toppled over
in the earthquake. Several
cabinets, desks, and chairs were
destroyed. The recovery working
group will need to make
arrangements to replace some
damaged furniture. Employees
will not be able to return to work
until repairs have been
completed. What are the
Recovery Do all staff have
system access? If
not, do Senior
Managers and
critical staff have
access? What is
the capacity of
the system in this
regard?
NOT FOR DISTRIBUTION
PRIOR TO EXERCISE
Master Scenario Event List (MSEL) (all times are EST)
EXERCISE SHAKEDOWN DRIE December 3, 2014
This sample MSEL document is provided compliments of Kathryn Eastwood-Garven ( [email protected] )
# Exercise
Time
Scenario
Time
Delivery mode Inject Capabilities
Tested / Target
Audiences / Data
or Tools Provided
Expected
Outcome /
Questions to ask
Observations
arrangements for employees to
work from home.
39 Jill Area hospitals are conducting
blood drives across the City area
due to the large volume of
injured arriving at area hospitals.
Supermarket chains have pledged
to donate free water to shelters
and other locations and will
coordinate with the City to
distribute the water using its own
truck fleet.
40 It appears that some exterior
lighting on the primary facility
has been damaged. This has been
deemed a safety and a security
concern.
Recovery
41 1115 T=Day 5 Leadership has discovered in
several instances in the past day,
some key
stakeholders/customers/partner
organizations have reported
difficulty contacting individuals
within your office. Leadership
states that all BCP personnel
should keep key partners
informed of your operational
status, and how you can be
contacted.
Communications
42
Contacting all
employees even
NOT FOR DISTRIBUTION
PRIOR TO EXERCISE
Master Scenario Event List (MSEL) (all times are EST)
EXERCISE SHAKEDOWN DRIE December 3, 2014
This sample MSEL document is provided compliments of Kathryn Eastwood-Garven ( [email protected] )
# Exercise
Time
Scenario
Time
Delivery mode Inject Capabilities
Tested / Target
Audiences / Data
or Tools Provided
Expected
Outcome /
Questions to ask
Observations
though they are not
in the office
43
You currently still have power at
the alternate facility. Repairs
continue throughout the area, and
power is slowly returning.
However, each aftershock has
been knocking out another area
of the power grid. Headquarters
is calling and would like to know
what contingency plans are in
place if the alternate facility were
to lose power.
44
As your headquarters watches the
ever-evolving situation in the
region unfold on television, they
are growing increasingly
concerned about your office’s
ability to complete its essential
functions. They are requesting a
statement on the current
operational status of the office.
45
Several communications
difficulties were reported in time
following the initial earthquake.
The disruptions in both cell
phone coverage, as well as
landline phones, have been a
result of damaged infrastructure
and increased demand in the
aftermath of the chaos.
NOT FOR DISTRIBUTION
PRIOR TO EXERCISE
Master Scenario Event List (MSEL) (all times are EST)
EXERCISE SHAKEDOWN DRIE December 3, 2014
This sample MSEL document is provided compliments of Kathryn Eastwood-Garven ( [email protected] )
# Exercise
Time
Scenario
Time
Delivery mode Inject Capabilities
Tested / Target
Audiences / Data
or Tools Provided
Expected
Outcome /
Questions to ask
Observations
Leadership is requesting that all
communications and backup
communications capabilities be
tested.
46
All landline and cell-phones
seem to be functioning properly
at this time. Leadership would
like to ensure that all personnel
are knowledgeable on backup
communications capabilities in
case another outage in service
occurs.
47
As headquarters struggles to keep
a finger on the pulse of activities
within the regional office, your
own leadership has realized the
need to monitor the operational
status of your partner
organizations. Leadership would
like a statement containing
information on the operational
status of any organizations that
provide critical supplies or
supporting activities for the
completion of essential functions.
They would like information on
partner agencies in the area, as
well as any key partners in the
more severely damaged areas.
48
Supermarkets in the area of your
continuity facility have a scarce
NOT FOR DISTRIBUTION
PRIOR TO EXERCISE
Master Scenario Event List (MSEL) (all times are EST)
EXERCISE SHAKEDOWN DRIE December 3, 2014
This sample MSEL document is provided compliments of Kathryn Eastwood-Garven ( [email protected] )
# Exercise
Time
Scenario
Time
Delivery mode Inject Capabilities
Tested / Target
Audiences / Data
or Tools Provided
Expected
Outcome /
Questions to ask
Observations
supply of the essentials left on
their shelves. Damage sustained
in the transportation and power
grid infrastructure means that
local restaurants and
supermarkets will have a difficult
time in the coming weeks
keeping up with an increased
demand for the most basic
supplies. Employees are
inquiring what the plan is to
overcome possible shortages.
49
In light of the current situation,
several employees are
understandably shaken,
especially those with loved ones
in the affected area. Headquarters
is asking what employee outreach
has been conducted on the
importance of having a family
preparedness plan. They would
also like to know what the office
is doing to help employees cope
with the stressful situation.
Leadership is requesting that a
working group be formed to lead
the recovery effort.
With power expected to be
restored to your primary facility
within 3 days, the recovery
working group is tasked with
NOT FOR DISTRIBUTION
PRIOR TO EXERCISE
Master Scenario Event List (MSEL) (all times are EST)
EXERCISE SHAKEDOWN DRIE December 3, 2014
This sample MSEL document is provided compliments of Kathryn Eastwood-Garven ( [email protected] )
# Exercise
Time
Scenario
Time
Delivery mode Inject Capabilities
Tested / Target
Audiences / Data
or Tools Provided
Expected
Outcome /
Questions to ask
Observations
determining the structural
stability of the primary facility.
Who must the group contact to
assist in determining if the
primary facility is safe to
occupy?
Leadership has discovered in
several instances in the past day,
some key
stakeholders/customers/partner
organizations have reported
difficulty contacting individuals
within your office. Leadership
states that all BCP personnel
should keep key partners
informed of your operational
status, and how you can be
contacted.
Organize a survey team to
conduct an initial damage
assessment of your primary
facility.
The Director is requesting a
review of communications
processes. How is your agency
putting out the message? What
channels is your agency using to
put out messages to various
audiences. Your latest employee
and stakeholder notification, to
inform them of your operational
NOT FOR DISTRIBUTION
PRIOR TO EXERCISE
Master Scenario Event List (MSEL) (all times are EST)
EXERCISE SHAKEDOWN DRIE December 3, 2014
This sample MSEL document is provided compliments of Kathryn Eastwood-Garven ( [email protected] )
# Exercise
Time
Scenario
Time
Delivery mode Inject Capabilities
Tested / Target
Audiences / Data
or Tools Provided
Expected
Outcome /
Questions to ask
Observations
status, did not generate a
satisfactory response rate. What
is the plan to correct that?
Based upon your initial damage
assessment, work is going to
need to be done to your primary
facility before it can be
reoccupied. The facility is going
to need to have some major work
done to various systems, the roof
and walls. PWGSC / Landlord
will need to be contacted. Does
anyone have the number?
Some equipment and furniture
has to be discarded due to
damage. It is estimated that you
have incurred a 50% damage rate
to all of your systems and
property. These items need to be
replaced to resume normal
operations. Is there a process in
place to identify individuals who
have their laptops at home?
Did your operation have any
critical vendors you depended on
to do your everyday job prior to
the incident? Are those vendors
going to be able to find you now?
Did the original contracts give
you the flexibility to deal with
those critical vendors in a way to
NOT FOR DISTRIBUTION
PRIOR TO EXERCISE
Master Scenario Event List (MSEL) (all times are EST)
EXERCISE SHAKEDOWN DRIE December 3, 2014
This sample MSEL document is provided compliments of Kathryn Eastwood-Garven ( [email protected] )
# Exercise
Time
Scenario
Time
Delivery mode Inject Capabilities
Tested / Target
Audiences / Data
or Tools Provided
Expected
Outcome /
Questions to ask
Observations
let them help you in this time of
need?
Non-ERP/BCP staff members are
calling in requesting information.
They are wondering what to do
next? When should they come to
work and where? What should
they do? Many are eager to
return to work. Leadership would
like to know what ‘normal’
functions can be brought back
online before reconstitution is
complete.
Contractors (IT, custodial,
security, admin) want to know
when they can return to work.
Leadership would like to know
what ‘normal’ functions can be
brought back online before
reconstitution is complete.
Were priorities
determined
before the
earthquake?
Recovery efforts are well
underway. Many Federal offices
that weren’t heavily damaged
have reopened and are
conducting regular operations in
a limited status. Many homes
and businesses, however, remain
without power due to damage
they sustained. Residents are
anxious to return to a state of
normalcy but both contractors
NOT FOR DISTRIBUTION
PRIOR TO EXERCISE
Master Scenario Event List (MSEL) (all times are EST)
EXERCISE SHAKEDOWN DRIE December 3, 2014
This sample MSEL document is provided compliments of Kathryn Eastwood-Garven ( [email protected] )
# Exercise
Time
Scenario
Time
Delivery mode Inject Capabilities
Tested / Target
Audiences / Data
or Tools Provided
Expected
Outcome /
Questions to ask
Observations
and building materials are scarce
throughout the region.
Your agency is working out of a
temporary space until repairs are
completed on your primary
building. PWGSC/Landlord has
informed your agency that it will
be another 3 months before your
building is completed and ready
for occupation. The target date
for planning purposes for
returning is March 1.
At what point do you notify your
customers, partner agencies, and
stakeholders of your decision to
return to “normal” operations?
Has your agency run an
accountability test for all
employees? The press is
reporting that your agency lost
several employees in the
earthquake. Is that in fact the
case or are they just unaccounted
for?
Can the staff access vital
records? Have the essential
records been produced/updated
while conducting current
continuity operations?
Do employees have feedback and
suggestions regarding ways to
NOT FOR DISTRIBUTION
PRIOR TO EXERCISE
Master Scenario Event List (MSEL) (all times are EST)
EXERCISE SHAKEDOWN DRIE December 3, 2014
This sample MSEL document is provided compliments of Kathryn Eastwood-Garven ( [email protected] )
# Exercise
Time
Scenario
Time
Delivery mode Inject Capabilities
Tested / Target
Audiences / Data
or Tools Provided
Expected
Outcome /
Questions to ask
Observations
improve operations at the
continuity facility and the
reconstitution process? Does
your agency have a process to
capture those lessons learned and
to incorporate them into your
agency plans and procedures?
1120 EndEx.
1120 BREAK
1130 Participants conduct a Hot
Wash.
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