master resume 2016

Louise Carter – [email protected] - 0434 167 010

Professional Statement

I have a strong background in Leadership Development, Learning & Development, Instructional Design, Organisational Development, Organisational Change, Communication and Human Resources. I am passionate about delivering outcomes that are both strategic and business focussed. I enjoy working in an environment where I can make a difference and add value.

Qualification Overview

I have a Organisational psychology degree (Honours), am a post-graduate qualified instructional designer, including on-line (Grad Dip Applied Science), - this qualification focuses on adult learning principles – a Master Linguistic Practitioner and Trainer, hold a Certificate IV in Workplace Training and Assessment and am a certified and practicing Executive Coach. I am currently studying my Masters in Business Administration (MBA).

Achievements in Learning and Development, Human Resources and Organisational Development

Senior leadership responsibility for a sales, service and manufacturing Learning and Development function.

Designing and creating all systems and processes in alignment with Human Resource practices and philosophy.

Analysing organisational culture, and partnering with Executive & Senior Leadership teams to determine key strategies to build a learning vision and strategy that drives business outcomes.

Facilitated over 2000 professional development workshops. Designed over 300 professional development initiatives from conception to delivery.

o (including face to face, on-line and e-learning) Evaluating and restructuring a leadership curriculum pathway to work towards best practice in

attraction and retention strategies.

Leadership, Change Management and Coaching Skills

Executive / Business / Team Leadership & Coaching I have supported individuals and teams to develop the skills and attributes needed to succeed. I have successfully facilitated new directions in culture, behavioural change, customer retention and satisfaction strategies, productivity and overall organisational effectiveness by leading, guiding and coaching. I have worked with businesses at all levels to assist them master incremental and transformational change and achieve business objectives. Executive Coaching I coach individuals at Senior Executive Levels to achieve sustained behavioural changes. I work with them to clarify their vision and values, set goals, develop new actions to achieve greater satisfaction and more success.


Achievements in Leadership, Change Management and Coaching

Lead a team to independently assure an $800 million project with over 900 Full Time Employees (FTE’s). My team and I succeeded in leading changes to the way the organisation’s Leadership and Change Management Program team operated, greater visibility into planning and project deployment activities, as well as improved focus on the behavioural aspects of the organisation’s transformation.

Managing customer interactions across multiple communications channels making it easier for stakeholders and clients to do business with the organisation and making them feel that they are dealing with a single, unified organisation that recognises them at every touch point.

Designing and leading a 12-month Leadership development program to change the leadership culture around performance monitoring and accountability – focussing on fast tracking performance, high achievement strategies and coaching and development of top performers.

Conducting a full review of transformational change at leadership level including coaching processes to ensure alignment with the company values and engagement by staff at all levels.

Restructuring an Organisational Development team, including recruitment and redeployment and auditing performance management systems and processes to focus more strongly on a sales and service customer retention model.

Designing and implementing an on-line on-boarding and induction program including a change management and communication plan to facilitate uptake by the business units.

Leading a team of Learning and Development professionals to rollout a companywide self-managed learning program (on a Learning Management System) to enhance innovation and problem solving aptitude (using blended strategies).

Instructional Design & Project Management Skills

I am a fully qualified instructional designer and have worked designing interventions for all levels of business. I can competently and successfully work in the following areas:

Full project management responsibility. Analysis, design, development, implementation and evaluation to level 5. Linking training to strategy and learning and development business needs to ensure return on

investment. Storyboarding for e-learning and on-line learning.

Achievements in Training, Instructional Design and Project Management

Designing and developing a sales management curriculum mapped to the company's values and core competencies.

Designing and managing an on-line learning curriculum, including a skills matrix, for front line customer service representatives in a fast moving consumer goods environment.

Designing and project managing the introduction of a 6-month professional development (PD) program for accountants. Including a speaking tour around Australia to launch and promote the program

Rolling out and facilitating a computer based psychological profiling system (including New Zealand and South Africa divisions of the company) to improve recruitment effectiveness.


Working with a senior team to design a Service Excellence national workshop for a group of financial planners. Including a change management strategy to shift the focus from pure sales to an advice, sales and service model.

Facilitation & Training Skills

I have been a facilitator / trainer and instructional designer for over 27 years. I regularly update my skills participating in personal development programs. I have worked and continue to work successfully in all the areas I facilitate. I have researched and developed over 70 personal development programs including Change Management and Advance Communication (Written and Verbal).

Career History

June 2009 – Current Executive Director Performance Partnership

My company is commissioned by a wide range of organisations to conduct projects in: executive coaching, facilitation and training, generalist HR, change management, private and executive coaching, instructional design, L&D Management, project management, performance management, talent management, process interventions and business analysis for ROI. All roles involve working with stakeholders to champion and implement interventions that meet identified business needs. Performance Partnership has worked with over 60 companies.

June 2007– June 2009 Senior Manager Capgemini Consulting

I was the Senior Change Manager responsible for undertaking the People Leadership and Organisational Change Management aspects of Capgemini Projects. I worked with Capgemini clients as a consultant at the senior leadership level to identify areas for business improvements in relation to all aspects of HR, Organisational Development and Learning and Development. The emphasis of the work was on re-alignment of processes and systems to ensure business transformation and ongoing benefit realisation. This role developed my project management skills for large and complex projects.

March 2003 – June 2008 Executive Director Performance Partnership

During this time, I worked with a range of organisations in the public sector, government, sales, retail manufacturing, financial and professional markets

May 2001 to March 2003 Senior Human Resource and Learning and Development

Omega Performance

I was responsible for consulting to financial market clients on strategy, operations, recruitment, HR, learning and development, competencies, compensations, coaching initiatives and performance measures. I designed, developed and evaluated training interventions, management systems, sales and service processes and practices and performance management practices. I ran ‘train-the- trainer’ and sales clinics and coached and mentored middle and senior Management.


January 1999 to April 2001 Executive Director Performance Partnership

During this time, I worked for a wide range of private and business clients in Melbourne, Papua New Guinea, South Africa and New Zealand. My work involved all aspects of L&D including project management, event management, team building, instructional design, intervention evaluation, facilitation, recruitment and psychological assessment/ profiling.

July 1995 to January 1999 Learning & Development Manager

Coca-Cola Amatil

Full Learning & Development role. Partner with senior management to implement initiatives to develop skills and attributes required in CCA people and enabled CCA to meet its defined business goals. Mentoring and coaching leaders. HR management responsibilities supporting HR team. Including: recruitment, performance management, 360-feedack, policy and procedure development and implementation. Advice to business in general on HR and L&D initiatives.

June 1993 to July 1995 Executive Director

Performance Partnership

During this time, I worked for private and business clients in all aspects of L&D and Human Resources.

December 1990 to June 1993 Human Resource Manager Rhone-Poulenc Rorer Australia Pty Ltd

Recruitment, psychological profiling, selection, induction and training. Evaluate and grade positions under appropriate awards. Develop and document relevant policies and procedures. Implement Total Quality Management. Ensure compliance with appropriate regulations. Conduct Safety audits and reports.

Dec 1989 to Dec 1990 Personnel/Training Consultant Accountancy Placements

Full recruitment cycle. Investigate specific training needs. Design and conduct appropriate training. Evaluate effectiveness of training. Sales and marketing.

Dec 1988 to Dec 1989 Extensive Travel

September 1986 to December 1988 Assistant Training Office(Temporary position while studying for Degree in the UK)

Conduct training needs assessments for external clients and propose training strategies. Design and develop training material and conduct and evaluate training courses. Write press releases and liaise with media specialists. Organise conferences and seminars


Education and Qualifications

Graduate Diploma Applied Science (Instructional Design and Technology) (Equivalent to Grad Dip in Adult Education), Deakin University, Victoria 1993

Bachelor of Arts - Psychology (Honours), Warwick University, England 1988 Advanced Certificate of Education (~ HSC), Orpington College of Further Education, England

1985 TAE Certificate IV. Workplace Training and Assessment Diploma Coaching – The Coaching Institute – 2010 MBA – 2016 (ongoing)

Professional Courses NLP Master Practitioner and Trainer - 2011 Certified Master Coach. Dr Suzanne Skiffington and Perry Zeus Counselling– Australian College of Applied Psychology Training to Train - Stephanie Burns Accreditation status Neuro Linguistics Programming (NLP)- Master Practitioner and Trainer Miller Heimann Sales Training Program -Accredited facilitator Accredited facilitator Dimensions of Professional Selling Carew International Sales

Training Program - “Fear Free Prospecting” - Accredited Facilitator Herrmann Brain Dominance Index - Accredited Facilitator. DiSC

master resume 2016

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