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www.bmc.com

BMC Remedy Action Request System 7.5.00

Master Index

January 2009


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If you have comments or suggestions about this documentation, contact Information Development by email at

[email protected].

Contacting BMC Software

You can access the BMC Software website at http://www.bmc.com. From this website, you can obtain informationabout the company, its products, corporate offices, special events, and career opportunities.

United States and Canada

Address BMC SOFTWARE INC2101 CITYWEST BLVDHOUSTON TX 77042-2827USA

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Outside United States and Canada

Telephone (01) 713 918 8800 Fax (01) 713 918 8000

Copyright 19912009 BMC Software, Inc.

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered withthe U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMCtrademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All othertrademarks or registered trademarks are the property of their respective owners.

DB2 is a registered trademark of International Business Machines Corporation.

IBM is a registered trademark of International Business Machines Corporation.

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registered in the U.S. Patent and Trademark Office.Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.

Oracle is a registered trademark of Oracle Corporation.

Sun, Sun Microsystems, Java, JavaScript, Java SDK, Java Runtime Environment, and Solaris are trademarks or registeredtrademarks of Sun Microsystems, Inc., in the U.S. or other countries.

UNIX is a registered trademark of The Open Group.

BMC Software considers information included in this documentation to be proprietary and confidential. Your use of thisinformation is subject to the terms and conditions of the applicable End User License Agreement for the product and theproprietary and restricted rights notices included in this documentation.

Restricted Rights LegendU.S. Government Restricted Rights to Computer Software. UNPUBLISHED -- RIGHTS RESERVED UNDER THECOPYRIGHT LAWS OF THE UNITED STATES. Use, duplication, or disclosure of any data and computer software by theU.S. Government is subject to restrictions, as applicable, set forth in FAR Section 52.227-14, DFARS 252.227-7013, DFARS252.227-7014, DFARS 252.227-7015, and DFARS 252.227-7025, as amended from time to time. Contractor/Manufacturer isBMC Software, Inc., 2101 CityWest Blvd., Houston, TX 77042-2827, USA. Any contract notices should be sent to thisaddress.
mailto:[email protected]://www.bmc.com/mailto:[email protected]://www.bmc.com/


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Customer Support

You can obtain technical support by using the Support page on the BMC Software website or by contacting CustomerSupport by telephone or email. To expedite your inquiry, please see Before Contacting BMC Software.

Support Website

You can obtain technical support from BMC Software 24 hours a day, 7 days a week athttp://www.bmc.com/support_home . From this website, you can:

Read overviews about support services and programs that BMC Software offers. Find the most current information about BMC Software products. Search a database for problems similar to yours and possible solutions. Order or download product documentation. Report a problem or ask a question. Subscribe to receive email notices when new product versions are released. Find worldwide BMC Software support center locations and contact information, including email addresses, fax

numbers, and telephone numbers.

Support by telephone or email

In the United States and Canada, if you need technical support and do not have access to the Web, call 800 537 1813 orsend an email message to [email protected] . (In the Subject line, enterSupID:, such as SupID:12345.) Outside the United States and Canada, contact your localsupport center for assistance.

Before Contacting BMC Software

Have the following information available so that Customer Support can begin working on your issue immediately:

Product information

Product name Product version (release number) License number and password (trial or permanent)

Operating system and environment information

Machine type Operating system type, version, and service pack System hardware configuration Serial numbers Related software (database, application, and communication) including type, version, and service pack or

maintenance level

Sequence of events leading to the problem

Commands and options that you used

Messages received (and the time and date that you received them)

Product error messages Messages from the operating system, such as file system full Messages from related software
http://www.bmc.com/support_homemailto:[email protected]:[email protected]://www.bmc.com/support_home


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Preface 5

Preface

This master index enables you to locate topics throughout the BMC RemedyAction Request System (AR System) documentation set. It is intended for all levelsof AR System users. The master index includes subject entries from the AR Systemmanuals listed in this table:

Abbreviation Title DescriptionAP BMC Remedy Approval

Server GuideInstructions for using BMC Remedy ApprovalServer to automate approval and signatureprocesses in your organization.

API C API Reference Information about AR System data structures,C API function calls, and OLE support.

CF Configuration Guide Information about configuring AR Systemservers and clients, localizing, importing andexporting data, and archiving data.

CPT Concepts Guide Overview of AR System architecture andfeatures; includes information about add-on

products that extend AR System functionalityand a comprehensive glossary for the entireAR System documentation set.

DB Database Reference Database administration topics and rulesrelated to how AR System interacts withspecific databases; includes an overview of thedata dictionary tables.

DSO BMC Remedy DistributedServer Option Guide

Information about implementing a distributedAR System server environment with BMCRemedy Distributed Server Option (DSO).

EE BMC Remedy Email

Engine Guide

Instructions for configuring and using BMC

Remedy Email Engine.

ERR Error Messages Guide Descriptions of AR System error messages.

FAO Form and ApplicationObjects Guide

Information about AR System applications andtheir user interface components, includingforms, fields, views, menus, and images.

FB BMC Remedy FlashboardsGuide

Instructions for creating, modifying, andadministering flashboards to display andmonitor AR System information.


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6 Master Index

BMC Remedy Action Request System 7.5.00

IAD Introduction toApplication Developmentwith BMC RemedyDeveloper Studio

Topics that are usually learned only when firststarting to use the system, including logging in,searching for objects, and so on.

INS Installation Guide Instructions for installing AR System.

INT Integration Guide Instructions for integrating AR System withexternal systems by using web services, plug-ins, and other products, including LDAP, OLE,and ARDBC.

MT BMC Remedy Mid TierGuide

Information about configuring the mid tier,setting up applications for the mid tier, andusing applications in browsers.

OT Optimizing andTroubleshooting Guide

Information about monitoring and maintainingAR System and AR System applications tooptimize performance and solve problems.

WO Workflow Objects Guide Information about the AR System workflowobjects (active links, filters, and escalations) andhow to use them to create processes that enforce

business rules.

Abbreviation Title Description


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Master Index 7

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

FAOForm and App Objects; FBFlashboards; IAD-Intro to App Development; INSInstallation;INTIntegration;MTMid Tier; OTOptimizing and Troubleshooting; WOWorkflow Objects

Master Index

Symbols

! WO 180- WO 182!= WO 182!ID! label EE 143, EE 148!Name! label EE 143, EE 148" WO 182% WO 182&& WO 180* WO 182+ WO 181.def file type (exported objects) FAO 414.xml file type (exported objects) FAO 414/ WO 182= WO 182> WO 182>= WO 182|| WO 180

Numerics32-bit JRE INS 26508, Section, identifying cell data in rows FAO 21264-bit platforms INS 2664-bit servers INS 50

AAbout box FAO 83accelerator keys WO 149access control

See alsoaccess control groupsabout CPT 47, FAO 20, FAO 42, INT 33active links FAO 33, FAO 53additive FAO 24applications FAO 26, FAO 53fields FAO 28, FAO 53fields, dynamic joins and API 595fields, value set queries and API 607

access control (continued)forms FAO 26, FAO 53functions API 128Group form FAO 43group list CF 54groups, about CPT 48, FAO 20groups, membership CPT 50groups, types CPT 49guides FAO 26, FAO 53hierarchical CPT 51implicit groups FAO 34licensing and CPT 53multitiered CPT 51objects FAO 53permissions, additive CPT 49requests FAO 34, FAO 36reserved fields FAO 340restricting access CF 389role-based CPT 50roles FAO 23Roles form FAO 47row-level security FAO 34, FAO 341User form CF 52users CPT 48, FAO 24

access control groupsSee alsoaccess control; groups; permissionsAssignee FAO 35, FAO 36Assignee Group FAO 35, FAO 36, FAO 341computed FAO 23, FAO 45dynamic FAO 35explicit FAO 21implicit FAO 21, FAO 34requests, group level FAO 36requests, user level FAO 36Submitter FAO 35, FAO 36

access pointsabout FAO 78creating FAO 78using FAO 79
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8 Master Index


APApproval Server; APIC API Reference; CFConfiguration;CPTConcepts;DBDatabase Reference; DSODSO; EEEmail Engine ERRError Messages

access typesAdministrator FAO 21Assignee FAO 22Public FAO 21

access, restricting CF 389accessibility

options, Flashboards FB 22Section 508 MT 127

accountsemail EE 15permissions for Windows EE 199

accrue searches CF 287accruing results with FTS CF 282Action label EE 142, EE 144Action Request System External Authentication. See

AREA

actionsabout CPT 38, CPT 39

blocking, limiting OT 41Call Guide WO 60, WO 61Change Field CPT 39, FAO 127, FAO 134,

WO 60, WO 62changing order in filters WO 53Close Dialog WO 66Close Window CPT 39, FAO 98, WO 60, WO 66Commit Changes FAO 98, WO 60, WO 67creating WO 51creating and modifying WO 51

DDE INT 253, INT 256, INT 259, WO 60, WO 68deleting WO 53Direct SQL WO 60, WO 68DSO WO 70DSO Delete DSO 71DSO Return DSO 70DSO Transfer DSO 69Exit Guide WO 60, WO 71filter types WO 60Go To Guide Label WO 60Go to Guide Label WO 71Goto WO 60, WO 72

If and Else CPT 38, CPT 43, CPT 44, WO 50Log to File WO 73Message CPT 39, FAO 134, WO 60, WO 73Modify EE 38, EE 145modifying WO 53Notify CPT 39, EE 50, EE 56, EE 123, WO 60,

WO 78OLE Automation INT 245, INT 246, WO 60,

WO 84Open Window CPT 40, FAO 98, MT 91,

MT 106, WO 60, WO 85

actions (continued)Push Fields CPT 40, FAO 127, FAO 134, WO 60,

WO 99Query EE 145, EE 216

Run Macro WO 60, WO 102Run Process CPT 40, FAO 134, WO 60, WO 104Service CPT 40, WO 107Set Fields CPT 40, FAO 127, FAO 134, WO 60,

WO 109Submit EE 107, EE 145, EE 216Wait WO 60, WO 115

active link actions. Seeactionsactive link execution options. See execution optionsactive link guides

about WO 120, WO 126adding workflow WO 122

BMC Remedy User and WO 133client-side table fields WO 130defining WO 120entry point WO 126examples WO 126interactive WO 126, WO 134, WO 133looping WO 130properties WO 124table loop, creating WO 131table loop, performance WO 132

Active Link(s) field property FAO 359active links

about CPT 21, WO 15access control FAO 33, FAO 53adding workflow actions to WO 51API calls and CPT 37

buttons WO 150Change Field action WO 62Close Window action WO 66Commit Changes action WO 67database table DB 25, DB 29DDE action WO 68debugging OT 82deleting WO 53

designing OT 40Direct SQL action WO 68execution conditions WO 154execution options CPT 41, WO 25, WO 27execution options, field-based WO 29execution options, user-controlled CPT 42execution order CPT 42, INT 84, WO 26, WO 31Exit Guide action WO 71functions API 125functions for XML API calls API 524Go to Guide Label action WO 71Goto action WO 72
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ts-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://94160-concepts-750.pdf/http://94160-concepts-750.pdf/http://94160-concepts-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95369-dso-750.pdf/http://95369-dso-750.pdf/http://95369-dso-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95380-integratio-750.pdf/http://95378-formappobj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95383-opt-tshoot-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://94160-concepts-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://94160-concepts-750.pdf/http://94160-concepts-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95374-c-api-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://94160-concepts-750.pdf/http://94160-concepts-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95383-opt-tshoot-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95383-opt-tshoot-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://94160-concepts-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://94160-concepts-750.pdf/http://95378-formappobj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95376-db-ref-750.pdf/http://95376-db-ref-750.pdf/http://95380-integratio-750.pdf/http://94160-concepts-750.pdf/http://95374-c-api-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95372-mid-tier-750.pdf/http://95372-mid-tier-750.pdf/http://95378-formappobj-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95378-formappobj-750.pdf/http://94160-concepts-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95379-install-750.pdf/http://95370-emaileng-750.pdf/http://95370-emaileng-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95370-emaileng-750.pdf/http://95370-emaileng-750.pdf/http://95371-flash-750.pdf/http://95372-mid-tier-750.pdf/http://95375-config-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/


9/94

Master Index 9



active links (continued)guides CPT 38, WO 128logging OT 46, OT 66, OT 68, WO 167menu items WO 147, WO 150

Message action WO 73modifying WO 53object properties API 84OLE Automation action WO 84Open Window action WO 85permissions FAO 33, FAO 55processing WO 154Push Field action WO 99Run If qualifications WO 38Run Macro action WO 102Run Process action WO 104, WO 105run process directory and shell CF 121

sending events WO 236Service action WO 107Set Fields action WO 109structures API 84toolbar button WO 145Wait action WO 115workflow with entry point guides FAO 309

ActiveLinkFromXML function API 527ActiveLinkToXML function API 556ActiveX controls in browser settings MT 67activity, business

creating CF 213

viewing associations CF 217, CF 218ad hoc

approvers for requests AP 200, AP 236configuring approvers AP 94getting next approver AP 75If Multiple Approvers setting AP 93overrides AP 40processes AP 75

adaptability, AR System CPT 13Add Label field property FAO 359add operator WO 181Add or Remove Licenses form CF 36, FAO 353

addingflashboards to forms FB 46groups FAO 46menu items WO 148menus WO 148roles FAO 49separators WO 148servers to mid tier MT 24

additiveaccess control FAO 24permissions CPT 49

admin queue CF 25, OT 64

Administration Console forms, AR System FAO 349Administrator access control group CPT 49Administrator group FAO 21administrator operations, disabling CF 128

Administrator Preference, AR System form FAO 355administrator-defined instructions

storing EE 229storing parameters EE 236

administrator-only mode CF 127administrators, responsibilities CPT 23Adobe Flash technology FB 41Advanced Configuration tab

incoming mailbox EE 30, EE 225outgoing mailbox EE 26, EE 227

advanced data fields FAO 30advanced distributed fields

See alsodistributed fieldsabout DSO 24Duplicate Request ID Action DSO 24Enforce Pattern Matching DSO 25Matching Qualification DSO 25Max Time to Retry DSO 25Require Required Fields DSO 25Transfer Mode DSO 24When to Update DSO 24

Advanced Options tabfields EE 233incoming mail EE 131

outgoing mail EE 77advanced searches

building MT 135conventions MT 135examples of statements MT 142using MT 134

advanced tasks in localization FAO 443After Modify execution option WO 27After Submit execution option WO 27aging passwords CF 61AIE. SeeBMC Atrium Integration EngineAIX and Oracle INS 50

alarms, flashboardscreating FB 31deleting FB 32modifying FB 32

Alert Events form CF 245, FAO 351alert functions API 127alert list fields, permissions FAO 31Alert List form CPT 15, FAO 351alert list tables

about CPT 29, FAO 202creating FAO 204
http://94160-concepts-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95383-opt-tshoot-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95374-c-api-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95378-formappobj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95375-config-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95374-c-api-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95378-formappobj-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95372-mid-tier-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://94160-concepts-750.pdf/http://95378-formappobj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95375-config-750.pdf/http://95378-formappobj-750.pdf/http://95371-flash-750.pdf/http://95378-formappobj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95378-formappobj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95372-mid-tier-750.pdf/http://95378-formappobj-750.pdf/http://94160-concepts-750.pdf/http://95375-config-750.pdf/http://95383-opt-tshoot-750.pdf/http://95378-formappobj-750.pdf/http://94160-concepts-750.pdf/http://95378-formappobj-750.pdf/http://95375-config-750.pdf/http://95378-formappobj-750.pdf/http://95370-emaileng-750.pdf/http://95370-emaileng-750.pdf/http://95375-config-750.pdf/http://94160-concepts-750.pdf/http://95371-flash-750.pdf/http://95370-emaileng-750.pdf/http://95370-emaileng-750.pdf/http://95378-formappobj-750.pdf/http://95369-dso-750.pdf/http://95369-dso-750.pdf/http://95369-dso-750.pdf/http://95369-dso-750.pdf/http://95369-dso-750.pdf/http://95369-dso-750.pdf/http://95369-dso-750.pdf/http://95369-dso-750.pdf/http://95369-dso-750.pdf/http://95370-emaileng-750.pdf/http://95370-emaileng-750.pdf/http://95370-emaileng-750.pdf/http://95372-mid-tier-750.pdf/http://95372-mid-tier-750.pdf/http://95372-mid-tier-750.pdf/http://95372-mid-tier-750.pdf/http://95378-formappobj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95375-config-750.pdf/http://95380-integratio-750.pdf/http://95379-install-750.pdf/http://95371-flash-750.pdf/http://95371-flash-750.pdf/http://95371-flash-750.pdf/http://95375-config-750.pdf/http://95378-formappobj-750.pdf/http://95374-c-api-750.pdf/http://95378-formappobj-750.pdf/http://94160-concepts-750.pdf/http://95378-formappobj-750.pdf/http://94160-concepts-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://94160-concepts-750.pdf/http://95378-formappobj-750.pdf/http://95374-c-api-750.pdf/http://95378-formappobj-750.pdf/http://95375-config-750.pdf/http://95371-flash-750.pdf/http://95371-flash-750.pdf/http://95371-flash-750.pdf/http://95379-install-750.pdf/http://95380-integratio-750.pdf/http://95375-config-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95378-formappobj-750.pdf/http://95372-mid-tier-750.pdf/http://95372-mid-tier-750.pdf/http://95372-mid-tier-750.pdf/http://95372-mid-tier-750.pdf/http://95370-emaileng-750.pdf/http://95370-emaileng-750.pdf/http://95370-emaileng-750.pdf/http://95369-dso-750.pdf/http://95369-dso-750.pdf/http://95369-dso-750.pdf/http://95369-dso-750.pdf/http://95369-dso-750.pdf/http://95369-dso-750.pdf/http://95369-dso-750.pdf/http://95369-dso-750.pdf/http://95369-dso-750.pdf/http://95370-emaileng-750.pdf/http://95370-emaileng-750.pdf/http://95370-emaileng-750.pdf/http://95370-emaileng-750.pdf/http://95371-flash-750.pdf/http://94160-concepts-750.pdf/http://95375-config-750.pdf/http://95370-emaileng-750.pdf/http://95370-emaileng-750.pdf/http://95378-formappobj-750.pdf/http://95375-config-750.pdf/http://95378-formappobj-750.pdf/http://94160-concepts-750.pdf/http://95378-formappobj-750.pdf/http://95383-opt-tshoot-750.pdf/http://95375-config-750.pdf/http://95378-formappobj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95378-formappobj-750.pdf/http://95375-config-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95378-formappobj-750.pdf/http://94160-concepts-750.pdf/http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95372-mid-tier-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95378-formappobj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95374-c-api-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95374-c-api-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95383-opt-tshoot-750.pdf/http://94160-concepts-750.pdf/http://95378-formappobj-750.pdf/http://94160-concepts-750.pdf/http://95378-formappobj-750.pdf/http://95372-mid-tier-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95375-config-750.pdf/http://95371-flash-750.pdf/http://95378-formappobj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95383-opt-tshoot-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95383-opt-tshoot-750.pdf/http://95385-wrkflw-obj-750.pdf/http://94160-concepts-750.pdf/


10/94

10 Master Index



alertsSee alsoBMC Remedy Alertabout CPT 15architecture CF 244

configuring server CF 188disabling CF 128escalation CF 246log file CF 145, OT 51mapping through firewalls CF 347mid tier CF 246queue CF 25server architecture and CF 19time-out CF 157verifying users who receive CF 129viewing CF 245viewing registration activity with server

events CF 203web-based, list CF 246

aliasesdynamic joins and API 595group FAO 44localizing request FAO 447plug-in INT 109server name CF 150using instead of selection fields FB 52

allocated memory, freeing API 115allocating blocks of NextIDs OT 29Allow Ad Hoc Next Approver

process types and AP 94specifying additional approvers AP 40

Allow Any Server in Server Group field DSO 56Allow Any User to Submit

field property FAO 359setting FAO 32

allowable currency FAO 126alternate approvers

about AP 19, AP 48acting as AP 50defining for others AP 51designating AP 48

modifying AP 49Alternative Text field property FAO 359analytics CPT 57Analyze Objects wizard WO 174Analyzer

about WO 170Analyze Objects wizard WO 174locating performance problems WO 170messages WO 170rules WO 170tab IAD 26View tab WO 176

AND operator WO 180animal tracking example application CPT 59ANSI SQL standards WO 68, WO 194AP:Admin-DeleteVerify form AP 202

AP:Administration formcreating processes AP 90creating rules AP 104fields AP 201Form tab AP 150using AP 22

AP:Admin-Rename formfields AP 203using AP 98

AP:Admin-ServerSettings formescalations AP 31fields AP 204

notifications AP 30using AP 26

AP:Alternate form AP 244AP:Detail form

about AP 68fields AP 208

AP:Detail-Signature formabout AP 69fields AP 209

AP:Dtl-Sig-MoreInfoDialog form AP 247AP:Form form AP 212AP:More Information form

about AP 69fields AP 248permissions AP 62using AP 59

AP:Notification formBasic AP 153Details AP 156Email AP 157fields AP 214

AP:Password form AP 249AP:PreviewInfo form

approver name length and AP 168

configuring previews AP 31fields AP 250retrieving data from AP 162

AP:PreviewSignatures form AP 168AP:Process Administrator form AP 217AP:Process Definition form

creating a process AP 90defining More Information escalations AP 96defining signature escalations AP 95fields AP 219

AP:Reserved Word form AP 226
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tp://95375-config-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://94160-concepts-750.pdf/


11/94

Master Index 11



AP:Role formdefining roles AP 100fields AP 226

AP:Rule Definition form

Basic AP 105fields AP 227Set Fields AP 107

AP:Signature formabout AP 69fields AP 232

Apache AXIS, WSDL file INT 66Apache Tomcat CPT 17API

architecture and CF 19calls, workflow and CPT 37errors EE 174

log file CF 145, OT 52installation option INS 60terminology API 21version CF 126

API Timeout Normal field DSO 48appending

exported definitions to existing files FAO 420new log entries to existing log content CF 148

Application commands WO 219Application Dispatcher AP 70application editor IAD 57Application Interface form FAO 349

APPLICATION keyword WO 184Application Levels debug option EE 176Application License field CF 55application list FAO 72application list fields

about CPT 30, FAO 135AppSubset field FAO 339creating FAO 160entry point labels FAO 287executing entry points in HTML FAO 161home page form FAO 135using style sheets with FAO 312

workflow and FAO 136Application mode FAO 81, FAO 82Application Name field FAO 48, FAO 342application object COMAppObj API 463application object list IAD 29application object methods

GetActiveForm API 464GetFormList API 464GetServerList API 465GetUser API 465HasDefaultSession API 466LoadForm API 466

application object methods (continued)Login API 467Login2 API 468Login3 API 468

Logout API 469OpenAlertList API 469OpenForm API 469OpenGuide API 470QueryForm API 471RunMacro API 472

Application Pending form AP 70, FAO 348application permissions

individual applications FAO 53multiple applications FAO 55subadministrator FAO 58

application programming interfaces. SeeAPI

Application Properties form FAO 349Application Server Password, resetting FB 79application service passwords

about CF 132identifying invalid EE 194

Application State form, AR System FAO 349Application Statistics Configuration form FAO 348Application Statistics form FAO 348application view by form list IAD 59, IAD 60Application-Command processes

See alsoApproval Server commandsabout AP 185

Application Pending form and AP 186run process action AP 186syntax AP 186

applicationsSee alsoapplication permissions; deployable

applications; local applications; webapplications

about CPT 20, CPT 33About box FAO 83access control FAO 26, FAO 53access points FAO 78animal tracking example CPT 59

appearance FAO 79Application mode FAO 81, FAO 82AR System IAD 12AR System Navigator and IAD 28cascading style sheets and MT 78components CPT 20creating FAO 73, IAD 62creating an object in IAD 45, IAD 63customizing title bar FAO 83data properties FAO 80deleting FAO 86, IAD 63deployable CPT 33, FAO 68
http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://95380-integratio-750.pdf/http://94160-concepts-750.pdf/http://95375-config-750.pdf/http://94160-concepts-750.pdf/http://95370-emaileng-750.pdf/http://95375-config-750.pdf/http://95383-opt-tshoot-750.pdf/http://95379-install-750.pdf/http://95374-c-api-750.pdf/http://95375-config-750.pdf/http://95369-dso-750.pdf/http://95378-formappobj-750.pdf/http://95375-config-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95368-appsvr-750.pdf/http://95381-intrappdev-750.pdf/http://95378-formappobj-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95370-emaileng-750.pdf/http://95375-config-750.pdf/http://95378-formappobj-750.pdf/http://94160-concepts-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95374-c-api-750.pdf/http://95381-intrappdev-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95368-appsvr-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://94160-concepts-750.pdf/http://95378-formappobj-750.pdf/http://95371-flash-750.pdf/http://95375-config-750.pdf/http://95370-emaileng-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95381-intrappdev-750.pdf/http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://95378-formappobj-750.pdf/http://94160-concepts-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://94160-concepts-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95381-intrappdev-750.pdf/http://95381-intrappdev-750.pdf/http://95372-mid-tier-750.pdf/http://94160-concepts-750.pdf/http://95378-formappobj-750.pdf/http://95381-intrappdev-750.pdf/http://95381-intrappdev-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95381-intrappdev-750.pdf/http://94160-concepts-750.pdf/http://95378-formappobj-750.pdf/http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://95374-c-api-750.pdf/http://95378-formappobj-750.pdf/http://94160-concepts-750.pdf/http://95381-intrappdev-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95381-intrappdev-750.pdf/http://95381-intrappdev-750.pdf/http://95381-intrappdev-750.pdf/http://95378-formappobj-750.pdf/http://94160-concepts-750.pdf/http://95372-mid-tier-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://94160-concepts-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://94160-concepts-750.pdf/http://94160-concepts-750.pdf/http://95378-formappobj-750.pdf/http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://95381-intrappdev-750.pdf/http://95381-intrappdev-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95371-flash-750.pdf/http://95378-formappobj-750.pdf/http://94160-concepts-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95368-appsvr-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95375-config-750.pdf/http://95370-emaileng-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95378-formappobj-750.pdf/http://95381-intrappdev-750.pdf/http://95368-appsvr-750.pdf/http://95385-wrkflw-obj-750.pdf/http://95375-config-750.pdf/http://95378-formappobj-750.pdf/http://95381-intrappdev-750.pdf/http://95381-intrappdev-750.pdf/http://95369-dso-750.pdf/http://95379-install-750.pdf/http://95370-emaileng-750.pdf/http://94160-concepts-750.pdf/http://95375-config-750.pdf/http://94160-concepts-750.pdf/http://95380-integratio-750.pdf/http://95378-formappobj-750.pdf/http://95375-config-750.pdf/http://95370-emaileng-750.pdf/http://95381-intrappdev-750.pdf/http://95374-c-api-750.pdf/http://95378-formappobj-750.pdf/http://94160-concepts-750.pdf/http://95383-opt-tshoot-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/


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12 Master Index



applications (continued)designing tips IAD 16entry points CPT 30, FAO 310exporting IAD 63

forms and CPT 33form properties FAO 80general properties FAO 79help FAO 84, FAO 85icons FAO 83including forms in FAO 74including objects in FAO 74label property FAO 79licensing INT 291, INT 293local CPT 33, FAO 87localizing CPT 33, FAO 439modifying IAD 63

names FAO 74opening in BMC Remedy User FAO 81performance OT 25, OT 39primary form FAO 83primary view FAO 83properties, defining FAO 79running with form window maximized FAO 83sample IAD 84shortcuts to FAO 85show only forms in FAO 83states FAO 76statistics logging and local applications OT 17

statistics properties FAO 81statistics, excluding forms OT 17, OT 20support files FAO 80, MT 54Windows Event Viewer OT 77working with IAD 61

approval applicationsconnecting to the Approval Server AP 146designing AP 146

Approval Centralabout AP 34fields AP 238form AP 238

opening from home page AP 35opening in a browser AP 35opening in BMC Remedy User AP 36using AP 58

Approval Central formApproval Central and AP 34fields AP 238

approval events AP 30Approval Process Done rules

creating AP 133examples AP 88, AP 133worksheet AP 183

approval processesabout AP 17, AP 70, AP 72Ad Hoc processes AP 75Approver Response stage AP 72

associating with an application AP 91chaining AP 141, AP 152completion AP 93Completion Check stage AP 72creating AP 90, AP 151, AP 174deleting AP 98filters and AP 141, AP 151Level processes AP 74modifying AP 97Next Approver stage AP 71Parent-Child processes AP 73Process Done stage AP 72

process status field and AP 141renaming AP 98restarting AP 143routing AP 71Rule-Based processes AP 76rules and AP 70, AP 151Self Check stage AP 71stages of AP 71types AP 72workflow and AP 151worksheets AP 174

approval request form AP 69

approval requestsApproval Status field AP 39approving and rejecting AP 39, AP 58checking AP 63complete versus done AP 72creating AP 57detail view AP 39pending AP 36processing AP 36reassigning AP 42, AP 58retrieving AP 37routing AP 71, AP 74, AP 75, AP 80

search criteria AP 37viewing AP 39

approval rulesall get authority AP 110Approval Process Done rules AP 88associating with a process AP 106Auto Approval rules AP 78Completion rules AP 87creating AP 104, AP 178defining actions AP 107deleting AP 135Get Authority Regular rules AP 87
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ppsvr-750.pdf/http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://95381-intrappdev-750.pdf/http://95383-opt-tshoot-750.pdf/http://95372-mid-tier-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95383-opt-tshoot-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95381-intrappdev-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95383-opt-tshoot-750.pdf/http://95383-opt-tshoot-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95381-intrappdev-750.pdf/http://95378-formappobj-750.pdf/http://94160-concepts-750.pdf/http://95378-formappobj-750.pdf/http://94160-concepts-750.pdf/http://95380-integratio-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://94160-concepts-750.pdf/http://95381-intrappdev-750.pdf/http://94160-concepts-750.pdf/http://95381-intrappdev-750.pdf/http://95380-integratio-750.pdf/http://95378-formappobj-750.pdf/


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Master Index 13



approval rules (continued)Get Authority rules AP 79Get Authority Self rules AP 79Get Next Approver rules AP 80

modifying AP 134order AP 106Parameterized Get Next Approver rules AP 81Prep Get Next Approver rules AP 80processes and AP 77qualifying conditions AP 106querying AP 107running server processes AP 107Self Approval rules AP 79setting values AP 107Signature Accumulator rules AP 83SQL commands in AP 107

Statistical Override rules AP 83types diagram AP 77Validate Approver rules AP 81worksheets AP 178

Approval Serverabout AP 17approval request form

about AP 69connecting to the Approval Server AP 146creating AP 147linking a process to AP 91linking to the Approval Server AP 150

permissions AP 147arjoinfix and approval request form AP 149arjoinfix and three-way join form AP 170configuring AP 22, AP 265connecting an application AP 146error messages AP 266file locations INS 116flowcharts and AP 32forms AP 199installation worksheet INS 84post-installation procedures INS 97pre-installation procedures INS 63

server settings AP 26signature authority form AP 69supporting forms AP 68, AP 139three-way join form

about AP 69, AP 147creating AP 148request details AP 39updating functionality AP 169

two-way join form AP 147, AP 148upgrading AP 167

Approval Server commandsAdd-PGNA-Values AP 162, AP 189Add-Sig AP 188Det-Approved AP 190

Det-Cancelled AP 190Det-Error AP 191Det-Rejected AP 191Generate-Multi-Process-Preview AP 192MoreInfo-Return AP 192New-Details AP 192Rename-Form AP 193Rename-Process AP 194Sig-Approved AP 194Sig-Cancelled AP 195Sig-Notify AP 195Sig-Notify-Change AP 196

Sig-Notify-State AP 196Sig-Reassign AP 197Sig-Rejected AP 198Update-Config AP 198

Approval Status options AP 82approver list

about AP 18Get Next Approver rules and AP 117

Approver Response stageabout AP 72rules in AP 82

approvers

about AP 18adding AP 40, AP 94cannot respond AP 264field menu of approver names AP 162manual specification of AP 40multiple AP 93, AP 100name length AP 168next approver AP 40

AppSubset field (entry points) FAO 339AR Crystal Web Application INS 71AR Distributed Server license DSO 30AR Export file CF 310CF 311

AR Export format MT 108, MT 110ar file CF 320AR Filter plug-ins

See alsoplug-insabout INT 121API CF 19functions INT 122

AR Filter API plug-in functionsabout API 520ARFilterApiCall API 520
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psvr-750.pdf/http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://95379-install-750.pdf/http://95368-appsvr-750.pdf/


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14 Master Index



AR Systemaccess control INT 33active links INT 32API INT 43

architecture INT 22, INT 24C API clients INT 45C API program structure INT 44C API, using for integration INT 46clients INT 26client/server communication INT 30cloning Java API objects INT 53components INT 32configuration files AP 265consultants IAD 89data, accessing externally INT 182data dictionary DB 23

database server INT 29database server communication INT 30database user and password, changing DB 152escalations INT 32external processes INT 226filters INT 32forms INT 32

Java API INT 50Java API exception handling INT 53Java API installed files INT 50Java API program model INT 52licensing CF 32

menus INT 32objects, transforming API 523ODBC INT 186plug-in API functions API 496plug-ins INT 98searches, optimizing OT 35security INT 33server INT 28user groups IAD 88XML data INT 211XML objects INT 210XML, using with AR System API INT 211

AR System Actor View form FAO 357AR System Administration Console

about FAO 349localized environment settings FAO 458

AR System Administrator Preference form CF 77,FAO 355

AR System Application State form FAO 349AR System Current License Usage form CF 42,

FAO 353AR System Database Connectivity. SeeARDBCAR System Developer Community IAD 88AR System Email Association form EE 236

AR System Email Attachment Join form EE 235AR System Email Attachments form EE 235AR System Email Error Logs form EE 230AR System Email Failover Mail Server Configuration

form EE 224AR System Email Instruction Parameters

form EE 236AR System Email Instructions form EE 236AR System Email Mailbox Configuration

form EE 225AR System Email Messages form EE 48, EE 69,

EE 232AR System Email Security form EE 231AR System Email Templates form EE 157, EE 228AR System Email User Instruction Templates

form EE 229

AR System Error Messages form ERR 15AR System External Authentication. SeeAREAAR System Filter. SeeAR Filter plug-insAR System Historical License Usage form CF 44,

FAO 354AR System Licenses form FAO 354AR System Maintenance Tool INS 143AR System Message Catalog

form ERR 15, FAO 349localizing FAO 448

AR System Mid Tier Object List form MT 66AR System Navigator

about IAD 25servers in IAD 27

AR System Object ListApproval Server and AP 35definition file MT 66displaying forms and applications MT 125enabling MT 22localized views MT 66searching MT 124

AR System Object Relationships form FAO 350AR System Orchestrator Configuration

form FAO 350

AR System plug-in API functionsabout API 496CreateInstance API 496DeleteInstance API 497Event API 497Identify API 498Initialization API 498SetProperties API 499Termination API 500
http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95368-appsvr-750.pdf/http://95381-intrappdev-750.pdf/http://95380-integratio-750.pdf/http://95376-db-ref-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95376-db-ref-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95375-config-750.pdf/http://95380-integratio-750.pdf/http://95374-c-api-750.pdf/http://95380-integratio-750.pdf/http://95374-c-api-750.pdf/http://95380-integratio-750.pdf/http://95383-opt-tshoot-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95381-intrappdev-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95375-config-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95375-config-750.pdf/http://95378-formappobj-750.pdf/http://95374-c-api-750.pdf/http://95381-intrappdev-750.pdf/http://95370-emaileng-750.pdf/http://95370-emaileng-750.pdf/http://95370-emaileng-750.pdf/http://95370-emaileng-750.pdf/http://95370-emaileng-750.pdf/http://95370-emaileng-750.pdf/http://95370-emaileng-750.pdf/http://95370-emaileng-750.pdf/http://95370-emaileng-750.pdf/http://95370-emaileng-750.pdf/http://95370-emaileng-750.pdf/http://95370-emaileng-750.pdf/http://95370-emaileng-750.pdf/http://95370-emaileng-750.pdf/http://95370-emaileng-750.pdf/http://95370-emaileng-750.pdf/http://95370-emaileng-750.pdf/http://95377-error-msgs-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95375-config-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95379-install-750.pdf/http://95377-error-msgs-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95372-mid-tier-750.pdf/http://95381-intrappdev-750.pdf/http://95381-intrappdev-750.pdf/http://95368-appsvr-750.pdf/http://95372-mid-tier-750.pdf/http://95372-mid-tier-750.pdf/http://95372-mid-tier-750.pdf/http://95372-mid-tier-750.pdf/http://95372-mid-tier-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95372-mid-tier-750.pdf/http://95378-formappobj-750.pdf/http://95383-opt-tshoot-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95368-appsvr-750.pdf/http://95372-mid-tier-750.pdf/http://95372-mid-tier-750.pdf/http://95372-mid-tier-750.pdf/http://95372-mid-tier-750.pdf/http://95372-mid-tier-750.pdf/http://95381-intrappdev-750.pdf/http://95381-intrappdev-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95377-error-msgs-750.pdf/http://95379-install-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95375-config-750.pdf/http://95374-c-api-750.pdf/http://95380-integratio-750.pdf/http://95374-c-api-750.pdf/http://95377-error-msgs-750.pdf/http://95370-emaileng-750.pdf/http://95370-emaileng-750.pdf/http://95370-emaileng-750.pdf/http://95370-emaileng-750.pdf/http://95370-emaileng-750.pdf/http://95370-emaileng-750.pdf/http://95370-emaileng-750.pdf/http://95370-emaileng-750.pdf/http://95370-emaileng-750.pdf/http://95370-emaileng-750.pdf/http://95370-emaileng-750.pdf/http://95370-emaileng-750.pdf/http://95370-emaileng-750.pdf/http://95370-emaileng-750.pdf/http://95370-emaileng-750.pdf/http://95381-intrappdev-750.pdf/http://95374-c-api-750.pdf/http://95378-formappobj-750.pdf/http://95375-config-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95375-config-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95381-intrappdev-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95374-c-api-750.pdf/http://95380-integratio-750.pdf/http://95374-c-api-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95381-intrappdev-750.pdf/http://95380-integratio-750.pdf/http://95375-config-750.pdf/http://95376-db-ref-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95376-db-ref-750.pdf/http://95368-appsvr-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/http://95380-integratio-750.pdf/


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Master Index 15



AR System Portmapperabout CF 29arjoinfix and AP 150registering CF 152

registering server with INS 53removing dependency CF 184

AR System Resource Definitions form FAO 350AR System Searches Preference form CF 77, FAO 350AR System server

configuring CF 118configuring for DSO DSO 30configuring remote for DSO DSO 33ID CF 143identifying Email Engine EE 177installation worksheet INS 77mid tier settings MT 22

post-installation procedures INS 96pre-installation procedures INS 49scalability CF 23starting manually (UNIX) INS 96, INS 100starting manually (Windows) INS 96stopping and starting EE 198stopping manually (UNIX) INS 96, INS 100troubleshooting EE 195Windows standalone CF 181

AR System Server Group Operation Rankingform CF 173, FAO 350

AR System Tags form FAO 354

AR System User Application Actor form FAO 357AR System User Central File form CF 77, FAO 355AR System User Preference form

about CF 77, CF 81, FAO 321, FAO 355, MT 44Accessibility tab CF 82Advanced tab CF 84Alert tab CF 86Color tab CF 87common fields CF 82Confirmation tab CF 88Display tab CF 89Edit tab CF 90

File tab CF 92General tab CF 93Home Page tab CF 98Locale tab CF 99Logging tab CF 101Misc tab CF 102Recent tab CF 106Report tab CF 107Web tab CF 109Window tab CF 111

AR System Web Services Registry form FAO 350

AR System Web Services Registry Pending Deleteform FAO 350

AR Task shortcut FAO 82, FAO 85ar.cfg AP 265

ar.conf AP 265, CF 320ar.ini file CF 78ARActiveLinkActionList structure API 89ARActiveLinkActionStruct structure API 91aralert.log CF 145ARArithOpAssignStruct structure API 95ARArithOpStruct structure API 58ARAssignFieldStruct structure API 94ARAssignFilterApiStruct structure API 99ARAssignSQLStruct structure API 99ARAssignStruct structure API 92ARAutomationStruct structure API 101

ARBeginBulkEntryTransaction function API 129arcache utility CF 121, CF 191, CF 376ARCharLimitsStruct structure API 63ARCharMenuItemStruct structure API 105ARCharMenuStruct structure API 105architecture

alert CF 244AR System CF 16, CPT 14, INT 24AR System server CF 18AR System terminology INT 22C API API 25email engine EE 17, EE 171

Flashboards FB 17Java API API 25mid tier CF 17plug-in API 26

archive formscreated by AR System FAO 396deleting FAO 392DSO and FAO 396properties FAO 394saving the main form FAO 393special considerations for view forms FAO 392

archiving

about FAO 390configuring for forms FAO 390configuring for servers FAO 396disabling CF 128forms with distributed fields DSO 25logging FAO 396server events FAO 396

ARColumnLimitsStruct structure API 63ARCOMMethodParamStruct structure API 102ARCOMMethodStruct structure API 101ARCompoundSchema structure API 60ARCOMValueStruct structure API 103
http://95375-config-750.pdf/http://95368-appsvr-750.pdf/http://95375-config-750.pdf/http://95379-install-750.pdf/http://95375-config-750.pdf/http://95378-formappobj-750.pdf/http://95375-config-750.pdf/http://95378-formappobj-750.pdf/http://95375-config-750.pdf/http://95369-dso-750.pdf/http://95369-dso-750.pdf/http://95375-config-750.pdf/http://95370-emaileng-750.pdf/http://95379-install-750.pdf/http://95372-mid-tier-750.pdf/http://95379-install-750.pdf/http://95379-install-750.pdf/http://95375-config-750.pdf/http://95379-install-750.pdf/http://95379-install-750.pdf/http://95370-emaileng-750.pdf/http://95379-install-750.pdf/http://95370-emaileng-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95375-config-750.pdf/http://95378-formappobj-750.pdf/http://95375-config-750.pdf/http://95378-formappobj-750.pdf/http://95372-mid-tier-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95375-config-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95375-config-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://94160-concepts-750.pdf/http://95380-integratio-750.pdf/http://95375-config-750.pdf/http://95380-integratio-750.pdf/http://95374-c-api-750.pdf/http://95370-emaileng-750.pdf/http://95371-flash-750.pdf/http://95374-c-api-750.pdf/http://95375-config-750.pdf/http://95374-c-api-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95375-config-750.pdf/http://95369-dso-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95375-config-750.pdf/http://95379-install-750.pdf/http://95368-appsvr-750.pdf/http://95380-integratio-750.pdf/http://95375-config-750.pdf/http://95378-formappobj-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95369-dso-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95371-flash-750.pdf/http://95370-emaileng-750.pdf/http://95370-emaileng-750.pdf/http://95374-c-api-750.pdf/http://95375-config-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95380-integratio-750.pdf/http://94160-concepts-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95375-config-750.pdf/http://95374-c-api-750.pdf/http://95374-c-api-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95368-appsvr-750.pdf/http://95368-appsvr-750.pdf/http://95375-config-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95378-formappobj-750.pdf/http://95375-config-750.pdf/http://95378-formappobj-750.pdf/http://95378-formappobj-750.pdf/http://95369-dso-750.pdf/http://95372-mid-tier-750.pdf/http://95378-formappobj-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95370-emaileng-750.pdf/http://95379-install-750.pdf/http://95379-install-750.pdf/http://95370-emaileng-750.pdf/http://95379-install-750.pdf/http://95379-install-750.pdf/http://95379-install-750.pdf/http://95375-config-750.pdf/http://95379-install-750.pdf/http://95379-install-750.pdf/http://95379-install-750.pdf/http://95370-emaileng-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95378-formappobj-750.pdf/http://95375-config-750.pdf/http://95378-formappobj-750.pdf/http://95369-dso-750.pdf/http://95375-config-750.pdf/http://95375-config-750.pdf/http://95378-formappobj-750.pdf/http://95372-mid-tier-750.pdf/http://95378-formappobj-750.pdf/http://95375-config-750.pdf/


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16 Master Index



ARContainerInfoList structure API 106ARControlStruct structure API 48ARCoordList data type API 65ARCreate functions

ActiveLink API 130AlertEventLists API 134CharMenu API 135Container API 137Create multiple fields API 166diary values and API 54Entry API 140Escalation API 141Field API 143Filter API 161Image API 164License API 166

Multiple fields, Create API 166Multiple fields, Set API 395Schema API 171Set multiple fields API 395SupportFile API 175VUI API 176

ARDATEabout FAO 462environment variable FAO 462errors in formatting FAO 464field descriptors FAO 462time FAO 462

ARDateLimitsStruct structure API 63ARDATEONLY environment variable

about FAO 462errors in formatting FAO 464

ARDateToJulianDate function API 181ardb.conf (ardb.cfg) file CF 364, OT 34ARDBC LDAP examples

attaching fields to a vendor form INT 361creating a vendor form INT 360defining a filter INT 363generating a DN INT 363

ARDBC LDAP plug-in

See also LDAP; plug-insabout INT 126configuration form FAO 353, INT 127configuring INT 127configuring certificate databases for INT 128requirements INT 126

ARDBC plug-in API functionsabout API 505CommitTransaction API 505CreateEntry API 506data structure API 505DeleteEntry API 507

ARDBC plug-in API functions (continued)GetEntry API 509GetEntryBLOB API 510GetEntryStatistics API 511

GetListEntryWithFields API 513GetListSchemas API 515GetMultipleFields API 516RollbackTransaction API 517SetEntry API 518

ARDBC plug-insSee also plug-insabout INT 116calling AR System API INT 118creating vendor forms for INT 119functions INT 117installation option INS 60

vendor form INT 119ARDDEStruct structure API 98ARDecimalLimitsStruct structure API 63ARDecode functions

AlertMessage API 182ARAss

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