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Corporate Plan ‘One Corby’
Building a bigger, better, brighter Corby 2008-2013
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Contents
Summary Corporate Plan Summary page 5
Section 1 Regeneration and Growth page 11
Section 2 Climate Change and Environment page 17
Section 3 Economic Development, Jobs and Skills page 18
Section 4 Safer, Stronger Communities page 27
Section 5 Health and Well-being page 35
Section 6 Customer First page 44
Glossary page 47
Foreword page 3
What we want to achieve Page 4
Welcome to the latest edition of the Council’s ‘One Corby’ Corporate Plan, covering the period 2008 to 2013. This sets out ourobjectives and priorities for the future of the Borough and states what we intend to do to achieve them. It is based on a veryextensive consultation exercise with local people and businesses, and reflects what you feel is needed to make Corby a great place tolive, learn, work ….. and play!
Our ambition remains the same – to regenerate and grow – but in response to your feedback and global imperatives, we have put amuch greater emphasis on tackling climate change, promoting healthier living and investing in facilities and services for families,children and young people.
By 2013, Corby will be the fastest growing Borough in the Country but we also aim to make it the fastest improving with rising levelsof income, skills and public satisfaction with the quality of life and the delivery of local public services.
The ‘One Corby’ approach is designed to make this happen. It involves working together with all our partners in the public, private,voluntary and community sectors to achieve common aspirational goals.
Already we are over halfway towards the £4billion investment target we set in 2003, but there’s far more to come. We refer to ourapproach as `putting the 'Cor(e)’ back into Corby’, which means that as the Town expands into new urban extensions we intend toreinvest the wealth generated to revitalise our older housing areas and renew our infrastructure, Town Centre, major cultural andsporting amenities. This will ensure that everyone can share in the benefits of growth!
We look forward to working with you all to make Corby a Bigger, Better, Brighter Place!
Best wishes,
Yours sincerely
Foreword from the Leader and Chief Executive
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Cllr Pat FawcettLeader
Chris MallenderChief Executive
What we want to achieve
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Our Ambition is....“To double the population of Corby by 2030,
with a complementary increase in jobs, prosperity and public services that rank
with the very best!”
Our Mission is....“Working together for the future to improve
the quality of life for the people in the Borough”
Corporate Plan SummaryObjectives and Priorities 2008-2013
1. Regeneration and Growth
Priorities
1.1 Regularly exceed the Government’s housing growth targetsin terms of both quality and quantity of new housing
ObjectiveTo double the Borough’s population by 2030, with a
complementary increase in jobs, prosperity and the quality oflocal public services
1.2 Put the ‘Cor(e)’ back into Corby by revitalising areas ofpoorer housing
1.3 Promote the provision and use of public transport, walkingand cycling as healthy, climate friendly means of travel
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6
2.1 Encourage environmentally sustainable regeneration andgrowth
2.2 Reduce the impact our actions have on climate change
Priorities
2. Climate Change and EnvironmentObjective
Provide leadership in tackling climate change and enhancingCorby’s environment
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3. Economic Development, Jobs and Skills
Priorities
3.1 Accelerate economic growth to create 30,000 new jobs ofmixed skills by 2030
3.2 Create an internationally competitive labour force andimplement the National Skills Charter
3.3 Complete the transformation of the Parkland GatewayCultural Quarter in partnership with NNDC, EnglishPartnerships, emda and Northamptonshire County Council
3.4 Promote culture as a catalyst for successful regeneration
ObjectiveFulfil Corby’s potential as a dynamic, fast growing and
increasingly prosperous Borough, distinguished by the qualityof its built and rural environment and the calibre of its retail,
cultural and sporting facilities
4. Safer, Stronger Communities
Priorities
4.1 Improve levels of public satisfaction with their community asa place to live
4.2 Reduce the All Crime and Comparator Crime indexes forCorby to the average, or below, of our ‘family’ group of 15local authorities
4.3 Celebrate Corby’s growing diversity and tackle thechallenges and opportunities posed by large scale economicmigration
4.4 Improve the use of anti-social behaviour measures,including targeted support to families and individuals
4.5 Reduce the harm caused by the misuse of alcohol
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ObjectiveImprove perception locally and nationally of Corby as a
desirable and safe place to live, and reduce crime
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5. Health and Well-being
Priorities
5.1 Increase participation in sport and active recreation,especially among women, older people, the economicallydisadvantaged and people with disabilities
5.2. Promote healthier living and reduce health inequalities
5.3 Support the independence of older and vulnerable peopleand assist them to live healthy, fulfilling lives
5.4 Drive regeneration and improve the quality of life for localresidents by delivering international class cultural and sportsfacilities
5.5 Empower children and young people to make a positivecontribution to their own and Corby's future
5.6 Create opportunities for every school child in Corby toparticipate in the sporting and cultural Olympiad
ObjectiveCreate a healthier, more physically active community and
encourage sport as a catalyst for regeneration and improvedquality of life for all Corby residents
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6. Customer First
Priorities
6.1 Increase resident satisfaction with Council services to topquartile level by 2012
6.2 Deliver top class services through effective performancemanagement and a well trained and motivated workforce
6.3 Ensure ‘Best in Class’ frontline customer services
6.4 Improve access to services for all sections of the community,with a particular focus on disadvantaged, ethnic minorityand other hard to reach groups
6.5 Ensure that all services provide Value for Money andresources are directed towards community priorities
ObjectiveProvide efficient, effective and responsive services
that rank with the very best
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Objective: Double the Borough’s population by 2030, with a complementary increase in jobs,
prosperity and the quality of local public services
Priorities
1.1 Regularly exceed theGovernment’s housinggrowth targets in termsof both quality andquantity of newhousing
Actions
1.1.1 Successfully complete thedevelopments of OakleyVale and Little Stanion;bring forward Priors Hall asan exemplar community ofmodern green living
Bring forward Masterplansfor the Western Extension(4,000 homes) and NorthEastern Extension (1,000)homes
When
Oakley Vale completedby end of 2012 (3,000homes)
Showhome launch ofLittle Stanion May 2008(1,000 homes by 2011)
New housing underconstruction at PriorsHall in 2009 (4,100homes by 2021)
Who
Corporate Director(Operations)
Targets/Outcome
NI 154 – Netadditional homesprovided
16,800 new homesoverall 2001 to 2021
680 per year to 2011
1,060 per year after2011
Comments/Evidence
Milton Keynes/SouthMidlands (MKSM)Annual MonitoringReport
1.1.2 Work with developmentpartners to ensure 30% ofnew homes are delivered ataffordable levels to buy orat low social rent levels
Ongoing Corporate Director(Operations)
NI 155 – Number ofaffordable homesdelivered (gross)
Previously approvedlevels of 0% OakleyVale, 20% Priors Hall(10% on-site, 10%off-site), 20% on-siteLittle Stanion
Milton Keynes/SouthMidlands (MKSM)Annual MonitoringReport
Section 1 Regeneration and Growth
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Priorities
1.2 put the ‘Cor(e)’ backinto Corby byrevitalising areas ofpoorer housing
Actions
1.2.1 Complete the ongoingregeneration of thehousing priority areas at:
● Lincoln Way/Kingswood
● Arran Way/Lodge Park
● Finland Way/Danesholme
When
Phases 1a & 1bKingswood complete 2011
Arran Way complete 2011
Finland Way complete 2012
Who
Corporate Director(Operations)
Targets/Outcome
NI 154 and 155 (see above)
160 new homes 29 affordable
Arran Way/FinlandWay subject todesign/planning
Comments/Evidence
Three communities re-invigorated
Regeneration of areasunderway
New options to rentand buy for thoseentering/movingwithin the housingladder
Reduced Councilhousing waiting list
1.2.2 Create a partnership/jointventure to build affordablehomes for rent
Feasibility Study by March2009
Heads ofNeighbourhoodPride and CBProperty Services
NI 155 – Number ofaffordable homesdelivered (gross)
Further progresssubject to outcome offeasibility study
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Priorities
1.3 Promote the provisionand use of publictransport, walking andcycling as healthy,climate friendly meansof travel
Actions
1.3.1 Support NNDC, EP andNetwork Rail in theprovision of a newstation/infrastructure anddevelop this as a focalpoint for the Corby CentralTechnology Park
Pursue northerly servicesvia Oakham during the lifeof the franchise
When
Contract let February 2008
Station completed byDecember 2008
Service commencesDecember 2008
Who
Corporate Director(Operations) plusHead ofRegeneration andGrowth
Targets/Outcome
Hourly London railservice by December2008
Northerly service by2015
Comments/Evidence
Land/budgets securedby EP/NNDC
CBC taken outCompulsory PurchaseOrder (CPO) powersin case of difficultiesin acquiringStagecoach bus depotfor Phase 1b
1.3.2 Create the CorbyWalk/Central Avenue as afocal point of Corby’sregeneration aspirations,linking the new stationwith the Town Centre,Parkland Gateway and newhealth complex atWillowbrook
Masterplanning/designSpring/Summer 2008
Detailed design by end of2008
Planning and construction2009-11
Corporate Director(Operations)/Headof Regenerationand Growth
Subject to feasibilitywork/studies byEDAW and Atkins(Spring 2008)
Land largely held byCBC/partners
Growth area andS106 monies availablefor initialmasterplanning/design works
1.3.3 Facilitate the introductionof extended evening andweekend bus services
Ongoing Corporate Director(Operations)
NI 176 – Workingage people withaccess toemployment bypublic transport (andother specifiedmodes)
Financialcontributionsearmarked from S106Agreements at OakleyVale, Little Stanion,Priors Hall etc
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Objective: Provide leadership in tackling climate change and enhancing Corby’s environment
Priorities
2.1 Encourageenvironmentallysustainableregeneration andgrowth
Actions
2.1.1 Implement CBC ClimateChange Strategy andreduce carbon emissions
When
Ongoing, assisted byadmission into the CarbonTrust Programme
Who
Assistant ChiefExecutive andHeads of Service
Targets/Outcome
10% by 2010
17.5% by 2015
25% by 2020
Comments/Evidence
Exceeds Governmenttarget of 20% by2020
2.1.2 Ensure future Town Centreand other majordevelopments meetBREEAM ‘verygood’/’excellent’ standardsin keeping with theexample set by the CivicHub/Corby Cube
Ongoing Head ofRegeneration andGrowth
NI 188 – Adapting toclimate change
BREEAM Certification
2.1.3 Develop, with partners, oneof the country’s firstcommercially financedcarbon neutral ‘Eco-Villages’ at Corby Central
Land disposal –Spring 2008
Consultation/OutlinePlanning –Summer/Autumn 2008
Detailed plans –Winter 2008/9
Construction –2009 onwards
Heads of CBProperty Services,and Regenerationand Growth withAssistant ChiefExecutive
NI 188 (see above) Energy PerformanceCertification
Section 2 Climate Change and Environment
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Priorities
2.2 Reduce the impact ouractions have on climatechange
Actions
2.2.1 Establish an AffordableWarmth Strategy
When
Spring 2012
Who
Assistant ChiefExecutive
Comments/Evidence
2.2.2 Purchase low carbondioxide emitting ‘pool’vehicles for staff incl. bikes,scooters and electric cars(replace Council Rover andJaguar!)
Spring 2009 Assistant ChiefExecutive
Reduce transportemissions from dayto day Council dutiesin pursuit of ouroverall carbonreduction target
2.2.3 Reduce emissions from CBCbuildings in pursuit of ouroverall carbon reductiontarget
Establish 2007/8 baselineemissions by September2008 and set a reductiontarget by December 2008
Head ofEnvironmentalQuality/AssistantChief Executive
Targets to be refinedthrough work withthe Carbon TrustProgramme
Targets/Outcome
Reduction in fuelpoverty and anincrease inhouseholds’ energyefficiency
Home Energy Conservation Act(HECA) target of30% improvementby 2012
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Priorities Actions
2.2.4 Increase municipalrecycling by including thekerbside collection of:
● glass
● food waste
When
September 2008
2009/10 subject tofeasibility
Who
Head ofEnvironmentalQuality
Comments/Evidence
2.2.5 Introduce a commercialwaste recycling service
Spring 2009 Head ofEnvironmentalQuality
Increase the amountof waste frombusinesses which isrecycled anddiverted from landfill
Reduce tonnes ofcommercial wastesent to landfill by20% by 2010
Examination of wasterecords followingimplementation ofadditional schemes
Targets/Outcome
NI 191 – Residualhousehold waste perhead
Increase the amountof waste which isrecycled to 50% by2010
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Section 3 Economic Development, Jobs and SkillsObjective:
Corby will fulfil its potential as a dynamic, fast growing and increasingly prosperous Borough, distinguished by the quality ofits built and rural environment and the calibre of its retail, cultural and sporting facilities
Priorities
3.1 Accelerate economicgrowth to create30,000 new jobs ofmixed skills by 2030
Actions
3.1.1 Secure construction of the£7.5m Corby EnterpriseCentre in partnership withNorth NorthamptonshireDevelopment Company,(NNDC), East MidlandsDevelopment Agency(emda) andNorthamptonshireEnterprise Limited (NEL)
When
Outline planning approvalSummer 2008
Detailed approval end2008
Construction 2009
Opening 2010
Who
Head of CBProperty Services
Targets/Outcome
NI 151 – Overallemployment rate
NI 171 – VATregistration rate
Jobs created: 101
Jobs safeguarded: 187
New companies: 64
4,000 sq m EnterpriseCentre
Comments/Evidence
Annual monitoring ofmanagement contractwith Angle plc
3.1.2 Facilitate construction ofthe Cockerell RoadIndustrial and DistributionCentre in partnership withQuadrant Estates
Planning permissionSummer 2008
Head of CBProperty Services
NI 151 and 171(see above)
Jobs created: 600(excluding CEC)
26,900 sq m office,industrial anddistribution spaceand 4,000 sq mEnterprise Centre,2,250 sq m carshowrooms
Annual monitoring ofLocal DevelopmentFramework
Milestones inContract for Sale
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Priorities Actions
3.1.3 Construction of a ResourceRecovery Park working withprivate partners
When
NEL feasibility studycompleted November 2007
Project development 2008
Who
Corporate Director(Operations)
Targets/Outcome
NI 151 and 171 (seeabove)
Comments/Evidence
Project developmentsubject to PolicyCommittee approval
3.1.4 Secure development of aTechnology Quarter inCorby Central adjacent tothe new Railway Station, inpartnership with NNDC,NEL, emda,Northamptonshire CountyCouncil and TreshamInstitute
Incorporate a Universitypresence
Feasibility study Q1 2008/9by EDAW
Railway Servicecommences December2008
First phase complete end2011
Corporate Director(Operations)
To be defined inFeasibility Study
NI 151 – Overallemployment rate
3.1.5 Secure construction of the3.5m sq ft Rail FreightTerminal at StanionPlantation working withPro Logis
First phase complete mid-2010
Corporate Director(Operations)
NI 151 – Overallemployment rate
Jobs created: 1,600Phase 1 (3,100 total)
Milton Keynes SouthMidlands (MKSM)Annual MonitoringReport
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Priorities
3.2 Create aninternationallycompetitive labourforce and implementthe National SkillsCharter
Actions
3.2.1 Facilitate construction of anew Tresham Institutecampus at Corby Central(see 3.1.4 above)
When
Business Plan and Fundingapplication by June 2008
Construction 2009/10
Completion 2011
Who
Corporate Director(Operations)/Headof Regenerationand Growth
Targets/Outcome
c.£42m CollegeCampus
Training outcomes tobe defined inBusiness Plan
Comments/Evidence
3.2.2 Replace the Corby TrainingAcademy and LinwoodSkills Centre with adedicated ConstructionAcademy, in partnershipwith Tresham Institute
Feasibility study in 2008/9 Corporate Director(Operations)
3.2.3 Establish a LogisticsAcademy to complementthe Rail Freight Terminal atStanion (see 3.1.5)
Mid 2010 Corporate Director(Operations)
3.2.4 Prioritise training andrecruitment at the Councilamong young people andhard to reach groups to actas an exemplar to otheremployers
Ongoing Corporate Director(Operations)
NI 79 (see above)
Number ofapprenticeships inplace
% of employees atCBC who hold NVQLevel 2 qualifications
NI 79 – Achievementof a Level 2qualification by theage of 19
60 training placesfor 14-19s at risk ofexclusion
60 NVQ1/Diplomasper year
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Priorities
3.3. Facilitate the renewalof the retail centre inpartnership with LandSecurities and boostCorby into the top 250centres nationally by2013
Actions
3.3.1 Upgrade George Street/Corporation Street PublicRealm in partnership withLand Securities and NNDC/Growth Area Funding
When
Feasibility Study by AtkinsSpring 2008
Design by end 2008/9
Construction 2009/10
Who
Corporate Director(Operations)
Targets/Outcome
To be determined inFeasibility Study
Comments/Evidence
3.3.2 Facilitate the opening of amultiplex cinema complexby 2010
Consultation early/mid-2008
Detailed proposal mid-2009
Opening by end of 2010
Corporate Director(Operations)
NI 151 – Overallemployment rate
Five screens, fourrestaurants
3.3.3 Acquire new/refurbishedcentral offices for CorbyBorough Council
Consultation early/mid-2009
Finalise plans by end 2010
Construction/opening byend 2011
Head of PropertyServices
3,500 sq mrefurbished officespace
10% carbonreduction gain
Improved and moreefficient back-officeworkingenvironment
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Priorities Actions
3.3.4 Secure Corby Evolution –Retail Phase 2, by end of2012
When
Outline plans approvedmid-2008
Detailed plans approvedmid-2009
Construction commenceslate 2009
Opening of development2012
Who
Corporate Director(Operations)/Headof Regenerationand Growth
Targets/Outcome
NI 151 – Overallemployment rate
340,000 sq ft retailfloorspace
350 apartments
1,600 extra carspaces
Comments/Evidence
3.4. Complete theregeneration of theParkland GatewayCultural Quarter inpartnership withNNDC, EnglishPartnerships, emda andNorthamptonshireCounty Council
3.4.1 Complete/openInternational Pool
June 2009
Marketing from Autumn2008/9
Head of SpecialProjects/Head ofCulture and Leisure
New membershipscheme promoted
Target 2,000members
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Priorities Actions
3.4.2 Achieve SwimmingDevelopment and BusinessPlanning Milestones
When
2009/10 and annuallythereafter
Who
Head of Cultureand Leisure
Targets/Outcome
Preparation for newpool fullyimplemented
Over 100,000 extraswims per year
Comments/Evidence
New swimming andcoaching scheme inplace
Regional swimmingcentre of excellenceestablished
3.4.3 Construct/open CorbyCube, Theatre, Library, OneStop Shop and Civic Centre
June 2010 Head of SpecialProjects/Head ofCulture and Leisure
Cube opens on timeand is fullyfunctional from dayone
3.4.4 Implement TheatreManagement and FacilitiesManagement Structuresand Plans, and achieveBusiness Milestones
Theatre Plan approvedmid-2008
Trust created by end 2008– Chief Executive/Teamappointed by mid-2009
Theatre opens Spring 2010
Business Plan monitoring/review 2010/11 andannually thereafter
Head of Cultureand Leisure
Theatremanagement andprogramme ofevents both in place
77,000 theatre visitsper annum
Managementstructure in place
Marketing andprogrammingsuccessfully attractingaudiences
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Priorities Actions
3.4.5 Agree/implementredevelopment plan forWillow Arts Centre and oldSwimming Pool sites tocomplete ParklandGateway RegenerationProject
When
Feasibility study andproject planning 2008/9
Contractual commitmentfor developing these keytown centre sites by end of2009
Who
Head of CBPropertyServices/Head ofSpecial Projects
Targets/Outcome
Contributing to thetown’s ‘gateway’approaches
Consideration ofHub and Pool withina wider commercialsetting
Comments/Evidence
Contract exchange
Developmentprogramme securingtenants
3.4.6 Boating Lake Café andVisitor Centre
2010/11 feasibility/design
2011/12 planning
2012/13 construction/opening
Head of Cultureand Leisure/ Headof Special Projects
Enhanced visitorattractions (extravisitor numbers tobe defined)
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Priorities
3.5. Promote culture as acatalyst for successfulregeneration
Actions
3.5.1 Capitalise on Corby’sdesignation in 2007/8 as anational ‘Priority Place’
When
Develop programme in2008/9
Who
Head of Cultureand Leisure
Targets/Outcome
To be determined
Comments/Evidence
3.5.2 Develop a significantprogramme of Public Art asa centrepiece of the CorbyCentral renaissance project
Completion with Cube/Pool Head of Cultureand Leisure/Head ofSpecial Projects
‘Blink’ and ‘Shimmer’installations installedfor Cube andInternational Pool
Ongoing Corby Candlesculpture designapproved forParklandGateway/WillowPlace
Spring 2008 ‘Connect’ publicinvolvement projectfor ParklandGateway – artistselection April 2008
2008/9 Funds in place andModus Operandiappointed tocommissionintervention forStation Gateway
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Priorities Actions
3.5.7 Develop the Manor Houseas a creative industriescentre
Who
Head of CBProperty Services
Comments/Evidence
Tenancies in place
Refurbishmentprogramme agreed
Masterplan forTechnology Quarter
3.5.8 Secure Green Pennant/Flagstatus for Corby’s mainparks on a rolling basis
By March 2011 Head of Cultureand Leisure
Applications to besubmitted and GreenFlag status awardedfor East Carlton Park,West Glebe,Thoroughsale/Hazelwood, WeldonWoodland Park andCoronation Park byMarch 2011
Green Pennant/Flagsachieved
3.5.9 Develop a Heritage Centrewithin Corby, located in theoldest residential propertyin Corby Old Village
Heritage lottery fundingsecured
Building work to startAutumn 2008
Head of Cultureand Leisure
Building opened asHeritage CentreSummer 2010
When
Acquire March 2008
Refurbish Summer 2008
Lease to Trust Autumn2008
Manage start-up/growthAutumn 2008 onwards
Targets/Outcome
8,000 sq ftrefurbishedcommercial space,bringing ManorHouse back intoproductive use andcontributing to thedevelopment of theTechnology Quarter
Section 4 Safer, Stronger Communities
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4.1.2 Encourage communities tobecome more activelyinvolved in theirneighbourhoods throughthe JAGs, CommunityPanels, Taras andNeighbourhood WatchSchemes
Ongoing Head ofNeighbourhoodPride
NI 5 – Overall/generalsatisfaction with thelocal area Baseline = 56.7%Target to be achieved60.8%
Increasedparticipation of localresidents
Increased feeling ofwell-being andsatisfaction
Priorities
4.1 Improve levels of publicsatisfaction with theircommunity as a placeto live
Actions
4.1.1 Continue to develop theNeighbourhoodManagement approach,ensuring eachmanagement area iscovered by a communityplan and devolved budgets
When
Community plans andgovernance structures inplace by March 2009
Who
Head ofNeighbourhoodPride
Targets/Outcome
NI 3 – Civic participationin the local area
NI 4 – % of people whofeel they can influencedecisions in theirlocality
NI 5 – Overall/generalsatisfaction with thelocal area Baseline = 56.7%Target to be achieved60.8%
Comments/Evidence
Place Survey, localsurveys
Objective: Improve perception locally and nationally of Corby as a desirable and safe place to live, and reduce crime
4.1.3 Increase opportunities forevery adult to becomeinvolved as a volunteer,ambassador or coach
Head of Cultureand Leisure
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Priorities Actions
4.1.4 Enhance the quality of lifefor our local communitiesby:
● Reducing incidences of graffiti, fly-tipping and other low level environmental nuisance
● Developing a rolling 2008/9 onwards programme of weeks of action in each of the Neighbourhood Management Areas (funds secured from Home Office/LAA)
When
Ongoing
Who
Heads ofNeighbourhoodPride andEnvironmentalQuality
Targets/Outcome
NI 195 – Improved street andenvironmental cleanliness (levels ofgraffiti, litter, detritus and fly posting)
NI 196 – Improved street andenvironmental cleanliness – fly tipping
Comments/Evidence
Place Survey
Increasedparticipation of localresidents
Increased feeling ofwell-being andsatisfaction
4.1.5 Improve safety in the homein Corby
March 2008 –April 2011
Head ofNeighbourhoodPride
Reduction in accidentaldwelling fires
To undertake an analysis ofaccidental injuries in Corbyand develop a plan to reducethese
Arson Taskforcerecords
4.1 .6 Reduce domestic burglaryby implementing targethardening initiatives anddeliver forensic coding toidentified/at risk properties
April 2011 Head ofNeighbourhoodPride
NI 16 – Serious acquisitivecrime rate.
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Priorities
4.2 Reduce the All Crimeand Comparator Crimeindexes for Corby tothe average, or below,of our ‘family’ group of15 local authorities
Actions
4.2.1 Play a pro-active role in theCorby Community SafetyPartnership and thereduction of its CrimeReduction Strategy
When
Ongoing
Who
Head ofNeighbourhoodPride
Targets/Outcome
Contained in Crime ReductionStrategy
Comments/Evidence
Increasedaccountability andgreaterempowerment oflocal communities
COMPASS Team –produces monthlyperformanceimprovementbulletins
29
4.3.2 Create better links withnew communities byworking with otherstatutory and third sectorpartners
Ongoing Head of Cultureand Leisure
NI 1 and 2 (see above) Place Survey
4.3.3 Develop effectivemechanisms for identifyingand responding tocommunity tensions, hatecrimes and incidents
Support the work of theCountywide Hate Crimeforum
Funding earmarkedfor 2008/9
Head ofNeighbourhoodPride
NI 1 and 2 (see above) Grant contributionearmarked forNorthamptonshireRacial EqualityCouncil
Priorities
4.3 Celebrate Corby’sgrowing diversity andtackle the challengesand opportunitiesposed by large scaleeconomic migration
Actions
4.3.1 Develop and deliver aCommunity Cohesionpolicy
When
2008/9
Who
Assistant ChiefExecutive
Targets/Outcome
NI 1 – % of people whobelieve people from differentbackgrounds get on welltogether in their local areaBaseline = 60.2%Target to be achieved 65.1%
NI 2 - % of people who feelthat they belong to theirneighbourhood
NI 23 – Perceptions thatpeople in the area treat oneanother with respect anddignity
Comments/Evidence
Place Survey
304.4.2 Implement:
● S106 community safety projects and incorporate Better by Design principles in new Urban Extensions
● Introduce talking CCTV units at key locations
April 2008 –March 2011
Heads of Legal andDemocraticServices,NeighbourhoodPride, Regenerationand Growth
Head ofNeighbourhoodPride/Head ofCulture and Leisure
NI 21 – Dealing with localconcerns about anti-socialbehaviour and crime by thelocal council and p olice
NI 25 – Satisfaction of differentgroups with the way the policeand local council dealt withanti-social behaviour
NI 27 – Understanding of localconcerns about anti-socialbehaviour and crime by thelocal council and police
Reduction in incidents (to beagreed through CommunitySafety Partnership)
Introduce five talking CCTV units
Priorities
4.4 Improve the use ofanti-social behaviourmeasures, includingtargeted support tofamilies andindividuals
Actions
4.4.1 Adopt a zero toleranceapproach to criminaldamage
When
April 2008 –March 2011
Who
Heads ofNeighbourhoodPride and Legal andDemocratic Services
Targets/Outcome
NI 17 – Perceptions of anti-social behaviour Baseline = 39% Target to be achieved 35.2%
Comments/Evidence
31
4.4.4 Introduce a familyintervention project towork with the most at riskfamilies in partnership withNational Children’s Homes(NCH)
April 2008 – March 2011
Start-up 1st Quarter2008/9
Head ofNeighbourhood Pride
NI 116 – Proportionof children inpoverty
Six interventions peryear
Contract monitoringreturns
Priorities Actions
4.4.3 Reduce anti-socialbehaviour and criminaldamage in identified hotspot areas by increasingthe number of positiveactivities for young peopleand ensuring the activitiesare accessible and wellpromoted
When
Ongoing
Who
Head ofNeighbourhoodPride
Targets/Outcome
NI 17 – Perceptionsof anti-socialbehaviour Baseline = 39%Target to beachieved 35.2%
% stating thatteenagers hangingaround on thestreets is a problemin their areaBaseline = 67.5%Target to beachieved 63.3%
Comments/Evidence
32
Priorities Actions
4.4.5 Improve the perception ofyoung people in Corby withan emphasis on reducinganti-social behaviour
When
April 2008 – March 2011
Who
Head ofNeighbourhoodPride
Targets/Outcome Comments/Evidence
Surveys of localcommunities toanalyse perceptionsthey have of youngpeople
4.5 Reduce the harmcaused by the misuseof alcohol
4.5.1 Implement DesignatedPublic Place Orders (DPPOs)
March 2008 – April 2011 Head ofNeighbourhoodPride
NI 39 – Alcohol-harm relatedhospital admissionrates
NI 41 – Perceptionsof drunk or rowdybehaviour as aproblemBaseline = 40%Target to beachieved 35.6%
Implementation ofDPPOs in priorityareas
33
4.5.3 Expand PubWatch Schemeto include all eligiblemembers
Undertake an annualprogramme of initiatives totackle alcohol related crimeand anti-social behaviour inconjunction with licensees
March 2009 Head ofEnvironmentalQuality
NI 20 (see above)
Reduction of 15% to be achieved
Increase amount of ‘ActiveMembers’ of PubWatch by fivebusinesses per year
Provision of two campaigns ayear designed to combat alcoholrelated crime and anti-socialbehaviour
PubWatch records ofmembership andattendance records
Details of campaignstrategies andmaterials used
Priorities Actions
4.5.2 Target and engage withlicensed premises wherethere are links toalcohol/drug related crimeand disorder
When
March 2008 –April 2011
Who
Head ofEnvironmentalQuality
Targets/Outcome
NI 20 – Assault with injury crime rate
Reduction of 15% to be achieved
NI 41 – Perceptions of drunk orrowdy behaviour as a problemBaseline = 40%Target to be achieved 35.6%
Reduction in alcohol relateddisorder
Eight Multi-Agency EnforcementVisits to high risk licensedpremises per year
Comments/Evidence
Completed Multi-Agency Inspectionpaperwork
Section 5 Health and Well-being
34
Priorities
5.1 Increase participationin sport and activerecreation, especiallyamong women, olderpeople, theeconomicallydisadvantaged andpeople with disabilities
Actions
5.1.1 Extend the life of the CorbyActive Project and deliver aCommunity Sport andPhysical ActivityProgramme
When
April 2008 to 2011
Who
Head of Cultureand Leisure
Targets/Outcome
NI 8 – Adultparticipation in sport
579 extra adults peryear exercising 3 x 30 minutes perweek, in line withLAA2 target
Comments/Evidence
Successful Sport EnglandCommunity InvestmentFund (CIF) Bid
£100,000 match fundingfrom Primary Care Trust
Monitoring Evidence fromexisting facilities/activitiesSport England Survey
5.1.2 Renew and updateconcession schemes atLodge Park, the pool andother Council facilities toincrease participation bythe priority groups
Relaunch GP activityreferral scheme
By January 2009
Spring 2008
Head of Cultureand Leisure
NI 8 (see above)
5.1.3 Extend the reach/frequency of communitysport provision in schoolholidays and beyond
April 2008 onwards Head of Cultureand Leisure
NI 57 – Children andyoung people’sparticipation in high-quality PE and sport
Increased number ofsports opportunitiesavailable withinBorough
Monitoring Evidencecollected from SportsDevelopment SummerSports Programme, CorbyTown Football Club (CTFC),Corby Zone/Manor House
Objective: Create a healthier, more physically active community and encourage sport as a catalyst for regeneration and improved
quality of life for all Corby residents
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Priorities Actions
5.1.4 Develop and implement aplan to encourage urbansports and other morediverse forms of activerecreation to attract groupsnot interested in traditionalsports
Support the relocation ofAdrenaline Alley into worldclass premises
When
April 2008 onwards
Alley feasibility study2008/9
Planning/design2009/10
Construction2010/11
Who
Head of Cultureand Leisure
Targets/Outcome
NI 8 and 57 (see above)
Comments/Evidence
Grant funding andpartnership working withAdrenaline Alley
5.1.5 Develop a cycle strategy forCorby in partnership withdevelopers, Cycle Englandand Sustrans to promoteand increase cycling inCorby
March 2010 Head of Cultureand Leisure
NI 8 (see above)
Network of cycle tracksplanned
Increased participationby physical activity
Strategy adopted and plansin place
Marketing and promotioncampaign
5.2. Promote healthierliving and reducehealth inequalities
5.2.1 Free smoking cessationcourses/clinics in everypriority neighbourhood
Ongoing Head ofEnvironmentalQuality
Reduced smoking prevalenceand improved health outcomes
300+ long term quitters peryear
30 stop smoking programmesheld each year
15 people attending each stopsmoking programme
75% of attendees of each stopsmoking programmes quit
Monitoring Evidence
36
Priorities Actions
5.2.2 Ensure that regularSmoking, Weight, Activityand Practical HealthyEating (SWAP) programmesare held in every area ofneed
When
Ongoing
Who
Head ofEnvironmentalQuality
Targets/Outcome
12 SWAPprogrammes held inpriority areas
500 peopleattending the SWAPprogramme per year
Comments/Evidence
Monitoring Evidence
5.2.3 Implement Smoke FreeHomes initiative with allschools, focussing on areasof greatest need
March 2010 Head of Cultureand Leisure
10 primary schoolsto implement SmokeFree Homes initiativeby July 2009
2,000 Teen LifeChecks by July 2009
Monitoring Evidence
Mobile training classcomputer basedquestionnaire
5.2.4 Work with the Primary CareTrust (PCT) to provideaffordable health/fitnessfacilities and healthcoaches in every area ofneed
March 2010 Head of Cultureand Leisure
NI 121 – Mortalityrate from allcirculatory diseasesat ages under 75
NI 122 – Mortalityfrom all cancers atages under 75
NI 123 – 16+current smoking rateprevalence
Monitoring Evidence
Mobile Health MOT Unit
5.3.2 Support the AutumnCentre and facilitate anetwork to ensure olderpeople have access tosupport and socialactivities
Ongoing
Spring 2008
Head of Cultureand Leisure
NI 139, 141 and 142 (see above)
Reintroduce volunteer-runcommunity bus service,supported by grant
Grant support to AutumnCentre in partnership withNCC and related agencies(thematic partnership)
Quarterly monitoringreports to be collected fromthe Autumn Centre
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Priorities Actions
5.2.5 Implement newHeartbeat Awardcriteria and increasenumber of awards by10% per year
When
March 2009
Who
Head of EnvironmentalQuality
Targets/Outcome
12 companies visited byDecember 2008
40 companies in 2009
60 companies in 2010
Comments/Evidence
Monitoring Evidence Mobile Health MOT Unit
5.2.6 Implementcomprehensiveprogramme of StaffHealth Checks withlocal employers
Ongoing from September 2008
Head ofEnvironmentalQuality
10 company visits by July 2009
1,000 health MOTs by July 2009
Records from Health Busdatabase
5.3 Support theindependence of olderand vulnerable peopleand assist them to livehealthy, fulfilling lives
5.3.1 Refurbish all shelteredhousing with sharedbathing facilities toprovide modern, selfcontained flats
Donald GreavesHouse 2009/10
Velbert House2010/11
Sykes Court2011/12
Head ofNeighbourhoodPride
NI 139 – People over 65 who saythat they receive the information,assistance and support needed toexercise choice and control to liveindependently
NI 141 – Number of vulnerablepeople achieving independentliving
NI 142 – Number of vulnerablepeople who are supported tomaintain independent living
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Priorities Actions
5.3.3 Develop an activityprogramme for olderresidents
When
Action plan to bedeveloped by March2009
Who
Head of Cultureand Leisure
Targets/Outcome
NI 139, 141 and 142(see above)
Comments/Evidence
Partnership working withAge Concern to developactivity programme
5.3.4 Develop programmes toreduce isolation for olderpeople and carers such asGet Set Go
Ongoing Head of Cultureand Leisure
NI 139, 141 and 142(see above)
5.3.5 Ensure that access to targethardening of propertiesand security advice isavailable for older people
Ongoing Head ofNeighbourhoodPride
Ensure targethardening servicesare offered to allvulnerable victims
Target hardening tobe set at 50properties
5.4 Drive regeneration andimprove the quality oflife for local residentsby deliveringinternational classcultural and sportsfacilities
5.4.1 Construct and open aninternational 50m pool andleisure facility
June 2009 Head of SpecialProjects/Head ofCulture and Leisure
NI 8 – Adultparticipation in sport
Target is non activepersons
579 extra adultsparticipating inregular exercise 3 x30 minutes per week
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Priorities Actions
5.4.2 Undertake a majorrefurbishment ofRockinghamTriangle SportsComplex
When
Consultation/planning –Spring/Summer 2008
Contract tenderingby end of 2008
Phase 1 – opening2009
Construction ofPhase 2/openingseason 2010/11
Who
Head of Cultureand Leisure
Targets/Outcome
NI 8 and 57 (see above)
Phase 1: provide a base for CorbyKingswood, the Borough’s largestjunior club
Phase 1: provide six floodlit outdoorcourts at Corby Tennis Centre
Phase 2: create a new stadium forCorby Town Football Club and aprivate Football Academy Business
50 trainees per season supported
Comments/Evidence
5.4.3 Market Corby as atraining venue forthe 2012 OlympicGames
Spring/Summer 2008 Head of Cultureand Leisure
Rockingham Triangle and newSwimming Pool included in handbookfor Olympics – March 2008 and Paralympics – May 2008
Post Beijing (August 2008)
Spring/Summer2009 – 2012
Research target nations
Implement marketing programme inpartnership with NEL, NSport, emda.(Secure partner Nations)
August 2012 London Games
Post-2012 Secure Corby Legacy
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Priorities
5.5 Empower children andyoung people to makea positive contributionto their own andCorby's future
Actions
5.5.1 Provide traditional playfacilities in everyneighbourhood andparish
When
April 2008 – 2013
Who
Head of Cultureand Leisure
Targets/Outcome
Six new inclusive playopportunities (Buddyswings)
Comments/Evidence
Strategic approachdeveloped for all play areasin the Borough
Swings in place
5.5.2 Provide support for ayouth club/appropriatefacilities in everyneighbourhood andparish, working with NCCand other partners
April 2008 – March2013
Head of Cultureand Leisure
NI 110 – Young people’sparticipation in positiveactivities
Grant support toNorthamptonshireAssociation of Youth Clubs
Accountable body forMoney4Youth funding
5.5.3 Facilitate the provision ofdetached youth andoutreach workers servingevery neighbourhood/parish
April 2008 – March2013
Head of Cultureand Leisure
NI 110 (see above) Members’ CommunityLeadership Fund grants
Grant support toGroundwork
41
5.5.5 Sponsor the Corby 'Voice'project for children andyoung people
Yearly Head of Cultureand Leisure
NI 110 (see above) Annual survey of pupils inpartnership with theExcellence Cluster
£21,000 support over threeyears
5.5.6 Create a formal YouthCouncil and encourageaspirants to seek electionto the County and NationalYouth Parliaments
Yearly Assistant ChiefExecutive/Head of Cultureand Leisure
Target is to have one electedMember for Corby on bothCounty and National YouthParliaments
£1,000 core funding fromCBC per year
Priorities Actions
5.5.4 Deliver new Corby PlayRangers Project
When
April 2008 – March2013
Who
Head of Cultureand Leisure
Targets/Outcome
Provide accessible playopportunities for 3,000children in the Borough
Comments/Evidence
Quarterly evaluations
42
Priorities
5.6 Create opportunitiesfor every school child inCorby to participate inthe sporting andcultural Olympiad
Actions
5.6.1 Maximise free/affordableaccess to sports andleisure facilities for everychild and young person,especially in schoolholidays
When
Yearly
Who
Head of Cultureand Leisure
Targets/Outcome
NI 57 – Children and youngpeople’s participation inhigh-quality PE and sport
13,000 per yearparticipants
5% per year growth
Comments/Evidence
Monitoring from SHAPEProgramme and SportsDevelopment Programme
5.6.2 Incorporatefree/affordablecoaching/eventsprogrammes as acondition of allpeppercorn Council leasesand grants for cultureand sport
April 2008 Heads of Cultureand Leisure/CBProperty Services
NI 57 (see above)
Rockingham Triangle
Football and Athletics
Corby Zone/Manor House
Creative Industries Centre
Number of events and leaseand grant funding in place
5.6.3 Maximise affordableaccess to all youngpeople, out of term time,to theatre, arts, heritage,dance, music and othercreative activities
Yearly Head of Cultureand Leisure
NI 57 (see above)
Corby Zone – see above
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Section 6 Customer First
Priorities
6.1 Increase residentsatisfaction withBorough Councilservices to top quartilelevel by 2012
Actions
6.1.1 One Council/One Corbyapproach to servicedelivery
When
2009 – satisfactionabove median for allDistricts/Boroughs
2012 – satisfactiontop quartile
Who
All staff
Targets/Outcome Comments/Evidence
Place Survey
6.2 Deliver top classservices througheffective performancemanagement and awell trained andmotivated workforce
6.2.1 Continue to improveservice outcomes in orderto meet/exceed localaspirations and nationaltargets
Ongoing Assistant ChiefExecutive/AllHeads ofService
CPA Re-categorisation September 2008 = Good
Future service inspections =2* + (good/excellent)
Use of Resources score of 3(consistently exceedingminimum standards)
Audit CommissionInspection/AssessmentReports
6.2.2 Renew Investors in Peopleaccreditation
March 2009 Human ResourcesManager
IIP achieved
Objective: Corby Borough Council will provide efficient, effective and responsive services that rank with the very best
44
Priorities
6.3 Ensure ‘Best in Class’frontline customerservices
Actions
6.3.1 Enhance frontlinecustomer services atCorby Borough Council’sOne Stop Shop to includeall customer facingservices
When
2008+
Who
Head of CustomerFirst
Targets/Outcome
Top quartile performancefor NI 14
250,000 customers servedper annum with 80% seenin 15 minutes (2009)
85% seen in 15 minutes(2010), target and maintain95% customer satisfactionlevels
Comments/Evidence
Customer ServiceNI 14 Performance Audit
6.3.2 Enhance the Council’s Electronic customerprogramme website toensure information andinteractions are up todate and relevant, andelectronic access toservices is maximised
August 2008 Head ofCustomer First
% of customer contactsreceived electronically –
25% (2009)35% (2010)50% (2011)
Customer Service‘dashboard’ – electronicmonitoring system
6.3.3 Incorporate keyNorthamptonshire CountyCouncil services in themove to the Corby Cube
Spring 2010 onwards Head ofCustomer First
Move OSS provision to newCivic Hub facility (Spring2010)
Civic Hub/Corby Cube Action/Project Plan
6.3.4 Implement new CustomerFirst Strategy 2008/11
October 2008+ Head ofCustomer First
NI 14 – Avoidable contact:the average number ofcustomer contacts perreceived customer request
100% coverage of corporatecustomer awareness
Customer Service
Dashboard and NI 14Performance Audit
45
Priorities Actions
6.3.5 Obtain National CharterMark Accreditation forfrontline customerservices
When
2009
Who
Head of CustomerFirst
Targets/Outcome
Recognised nationalstandard achieved
6.4 Improve access toservices for all sectionsof the community, witha particular focus ondisadvantaged, ethnicminority and otherhard to reach groups
6.4.1 Maximise take-up ofbenefits entitlementthrough effectivetargeting/promotion andtimely processing ofclaims
Ongoing Head ofFinancialServices
NI 181 – Time taken toprocess HousingBenefit/Council Tax Benefitnew claims and changeevents
6.4.2 Ensure that all servicesare accessible to allresidents andcommunities,undertakingcomprehensive equalityimpact assessments
Ongoing All Heads ofService
NI 140 – Fair treatment bylocal services
6.5 Ensure that all servicesprovide Value forMoney and resourcesare directed towardscommunity priorities
6.5.1 Undertake analysis ofcosts and activity levelsfor all service areas,identify non-priorityservices/functions anddisinvest
October 2008 CorporateDirector(Resources)with all Headsof Service
Resource allocationdecisions reflect CorporatePlan priorities and Value forMoney (VFM)
Comments/Evidence
Charter Mark workprogramme
Dashboard and NI 14Performance Audit
46
Priorities Actions
6.5.2 Identify further efficiencysavings in line with thetargets set out in theMedium Term FinancialStrategy (MTFS)(recognising thosealready achieved)
When
Ongoing – reportedannually
Who
Corporate Director(Resources)
Targets/Outcome
NI 179 – Value for money – total net value ofongoing cash-releasingvalue for money gains thathave impacted since thestart of the 2008/9 financialyear
2008/9 - £1.05m2009/10 - £1.3m2010/11 - £1.55m
Comments/Evidence
6.5.3 Continue to developopportunities for sharedservice delivery with otherlocal authorities
Financial services golive April 2008
Procurement – July2008
ICT infrastructure –April 2008
CorporateDirector(Resources)
Improved service delivery,resilience and efficiency
Savings to be calculated ona case by case basis
6.5.4 Develop improvedmechanisms for publicinvolvement in Councilpriority setting and thebudget process
October to December2008 and annuallythereafter
Assistant ChiefExecutive andHead ofFinancialServices
36% of people in 2006/7who feel they can influencedecisions in their localityTarget 65% by 2012
Place Survey
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emda – East MidlandsDevelopment Agency is one ofnine Regional DevelopmentAgencies in England, set up in1999 to bring a regional focus toeconomic development
EP – English Partnerships is the UKgovernment’s nationalregeneration agency
HECA – Home EnergyConservation Act
IIP – Investors in People is therecognised national standard forpeople management and itscontribution to businessachievement
JAG – Joint Action Group wherethe police, council, communitygroups progress communitypriorities set by the localcommunity
LAA – Local Area Agreement. Thisis a three–year agreementbetween a local area and centralgovernment. The LAA describeshow local priorities will be met bydelivering local solutions. LAA2 isthe 2nd Local Area Agreement
MKSM – Corby is part of theMilton Keynes/South MidlandsGrowth Area promoted by theGovernment through itsSustainable Communities Plan
NCC – Northamptonshire CountyCouncil
NEL – NorthamptonshireEnterprise Ltd – a partnershipbetween the public, private andvoluntary sectors whose purpose isto develop the Northamptonshireeconomy and support job creation
NI – National Indicator – one ofthe Audit Commission's NationalPerformance Indicators which thegovernment uses to monitorperformance of local councils andpartnerships
NNDC – North NorthantsDevelopment Company is anUrban Regeneration Company,and was created in May 2006 bythe merger of Catalyst Corby andthe North Northants Togetherpartnership
NSport – Northamptonshire Sportis the name given to a collectionof organisations working togetherto provide opportunities forpeople to participate in and enjoysport and or physical activity
OSS – One Stop Shop – acustomer service centre for CBCservices
PCT – Primary Care Trust. TheNorthamptonshire TeachingPrimary Care Trust is responsiblefor health and health services forCorby residents
SHAPE – Sport, Health, Arts, Play,Education and Environment. Thisis the Council's summer holidayactivity scheme for young people,with SHAPE dance running the restof the year
SWAP – Smoking, Weight,Activity, Practical Healthy Eatingprogramme run by the Council
TARA – Tenants and ResidentsGroup
GlossaryBREEAM – Building ResearchEstablishment’s EnvironmentalAssessment. BREEAM is the world'smost widely used environmentalassessment method for buildings
CBC – Corby Borough Council
CPA – Comprehensive PerformanceAssessment is how the AuditCommission assesses theperformance of the council and theservices it provides for local people
CPO – Compulsory Purchase Ordersare notices issued by thegovernment or a local authority toacquire land or buildings for publicinterest purposes
DPPO – Designated Public PlaceOrders are a tool that can be usedby local authorities to deal with theproblems of anti–social alcoholdrinking in public places
Corby Borough Council, Grosvenor House, George Street, Corby, Northamptonshire NN17 1QB
Telephone: 01536 464002 Fax: 01536 464029 Email: [email protected] Website: www.corby.gov.uk
If you would like to become a member of thePeople’s Panel, please contact:
The Policy and Strategy Unit Corby Borough Council Freepost KZ 14/4 CorbyNorthamptonshireNN17 1BR
Telephone: 01536 464008
Fax: 01536 464657
Email: [email protected]
How you can be involved
Building a bigger, better, brighter Corby 2008-2013
Photos by Corby Community Arts
and Paul Debois