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Page 1: Maryland Crisis Hotlines 1989-present Crisis Hotlines.pdfMaryland Crisis Hotline Network Centers Answer calls 24/7/365 Answer National Suicide Prevention Lifeline Calls Hold AAS Accreditation
Page 2: Maryland Crisis Hotlines 1989-present Crisis Hotlines.pdfMaryland Crisis Hotline Network Centers Answer calls 24/7/365 Answer National Suicide Prevention Lifeline Calls Hold AAS Accreditation

MCH Network

Page 3: Maryland Crisis Hotlines 1989-present Crisis Hotlines.pdfMaryland Crisis Hotline Network Centers Answer calls 24/7/365 Answer National Suicide Prevention Lifeline Calls Hold AAS Accreditation

Maryland Crisis Hotline Network Centers

Answer calls 24/7/365

Answer National Suicide Prevention Lifeline Calls

Hold AAS Accreditation

Provide training to local police

Follow up with callers in crisis

Have between 25 and 52 years of experience providing services

All utilize iCarol Data Systems

Provide chat daily for users in crisis

Page 4: Maryland Crisis Hotlines 1989-present Crisis Hotlines.pdfMaryland Crisis Hotline Network Centers Answer calls 24/7/365 Answer National Suicide Prevention Lifeline Calls Hold AAS Accreditation

CoverageCounty Agency providing coverage County Agency providing coverage

Allegany Frederick MHA Harford Grassroots

Anne Arundel Grassroots Howard Grassroots

Baltimore City BCRI Kent Life Crisis Center

Baltimore County Grassroots Montgomery CCSI

Calvert CCSI Prince George's CCSI

Caroline Life Crisis Center Queen Anne's Life Crisis Center

Carroll Grassroots Somerset Life Crisis Center

Cecil Life Crisis Center St. Mary's CCSI

Charles CCSI Talbot Life Crisis Center

Dorchester Life Crisis Center Washington Frederick MHA

Frederick Frederick MHA Wicomico Life Crisis Center

Garrett Frederick MHA Worchester Life Crisis Center

BCRI covers Baltimore City (1 jurisdiction)CCSI covers Suburban Washington DC and Southern Maryland (5)Frederick MHA covers Western Maryland (4)Grassroots covers Central Maryland (5)Life Crisis Center covers the Eastern Shore (9)Every Mind (formerly Mont Co MHA provides chat as a part of MCH)

Page 5: Maryland Crisis Hotlines 1989-present Crisis Hotlines.pdfMaryland Crisis Hotline Network Centers Answer calls 24/7/365 Answer National Suicide Prevention Lifeline Calls Hold AAS Accreditation

Call Totals

0

50000

100000

150000

200000

250000

300000

All CallsMCH

All CallsMCH

FY 2015

FY 2016

294419

20650

289960

19326

Call Volume 2015-16

Call Volume 2015-16

Page 6: Maryland Crisis Hotlines 1989-present Crisis Hotlines.pdfMaryland Crisis Hotline Network Centers Answer calls 24/7/365 Answer National Suicide Prevention Lifeline Calls Hold AAS Accreditation

Call Volume

0

20000

40000

60000

80000

100000

120000

140000

160000

180000

BCRICCSI

Frederick CountyMHA Grassroots

Life Crisis Center

40000

174178

28812

2632925100

47000

155016

28947

3272126276

FY 2015

FY 2016

Page 7: Maryland Crisis Hotlines 1989-present Crisis Hotlines.pdfMaryland Crisis Hotline Network Centers Answer calls 24/7/365 Answer National Suicide Prevention Lifeline Calls Hold AAS Accreditation

Accreditation Requirements All MCH Crisis Hotlines must be accredited as crisis

centers by the American Association of Suicidology –www.suicidology.org

Additional accreditations are held by the centers including the Seal of Excellence from Maryland Nonprofits and CONTACT USA

http://www.suicidology.org/
Page 8: Maryland Crisis Hotlines 1989-present Crisis Hotlines.pdfMaryland Crisis Hotline Network Centers Answer calls 24/7/365 Answer National Suicide Prevention Lifeline Calls Hold AAS Accreditation

Oversight Each of the five agencies is a 501 (c) 3 nonprofit

organization

All have boards of directors that provide oversight

All are annually audited and submit IRS 990 forms

Provide regular annual reports to accreditation bodies

Page 9: Maryland Crisis Hotlines 1989-present Crisis Hotlines.pdfMaryland Crisis Hotline Network Centers Answer calls 24/7/365 Answer National Suicide Prevention Lifeline Calls Hold AAS Accreditation

Staffing & Qualifications Each of the five agencies has a slightly different staffing structure

All have paid, permanent staff All have paid, part-time staff All have paid, PRN staff Several have volunteers Several utilize student interns

Required training that must be completed before call specialists’ answer a call – minimum of 40 hours in areas including Crisis Intervention & theory Suicide Mental Health Substance Abuse Interventions (voluntary and involuntary)

Page 10: Maryland Crisis Hotlines 1989-present Crisis Hotlines.pdfMaryland Crisis Hotline Network Centers Answer calls 24/7/365 Answer National Suicide Prevention Lifeline Calls Hold AAS Accreditation

Staffing & Qualifications Several of the agencies require a Bachelor’s Degree

All agencies have a Master’s level qualified supervisor available to call specialists

Page 11: Maryland Crisis Hotlines 1989-present Crisis Hotlines.pdfMaryland Crisis Hotline Network Centers Answer calls 24/7/365 Answer National Suicide Prevention Lifeline Calls Hold AAS Accreditation

Statistics Collected Different for each agency – all provide a different

report to their CSA’s

Collect demographics including:

Age, Gender, Race, Zip Code

Problems & Needs

Referrals Provided

Page 12: Maryland Crisis Hotlines 1989-present Crisis Hotlines.pdfMaryland Crisis Hotline Network Centers Answer calls 24/7/365 Answer National Suicide Prevention Lifeline Calls Hold AAS Accreditation

Coordination with Crisis Services Three of the five centers are also the local 2-1-1 Centers

and have a Statewide Database

Four of the five centers provide chat services

Provide or work closely with mobile crisis teams as they are available

Page 13: Maryland Crisis Hotlines 1989-present Crisis Hotlines.pdfMaryland Crisis Hotline Network Centers Answer calls 24/7/365 Answer National Suicide Prevention Lifeline Calls Hold AAS Accreditation

Needs for the future Telephony

Marketing and advertising support

Additional funds to provide text & chat


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