marketing to the masses: tools of the...

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Marketing to the Masses: Tools of the Trade Katy Admirand Specialist, Web and Marketing Panel Members Colleen Vanier Database Marketing Specialist Bret Chapman Chief Knowledge Officer Specialist, Web and Marketing Technologies Ropes & Gray LLP Email Platform Database Marketing Specialist Foley & Lardner LLP Email Platform Chief Knowledge Officer Husch Blackwell Sanders LLP Email Platform ExactTarget Tikit’s ReAction Server Custom-developed tools Panel Moderator Cheryl Disch Proposal and Content Manager Marketing Technology Discussion Forum Global Perspective Duane Morris LLP

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Page 1: Marketing to the Masses: Tools of the Tradeilta.personifycloud.com/webfiles/productfiles/226/MISC5.pdfTools of the Trade Katy Admirand Specialist, Web and Marketing Contact Information

Marketing to the Masses:Tools of the Trade

Katy AdmirandSpecialist, Web and Marketing

Panel MembersColleen VanierDatabase Marketing Specialist

Bret ChapmanChief Knowledge OfficerSpecialist, Web and Marketing

TechnologiesRopes & Gray LLP

Email Platform

Database Marketing SpecialistFoley & Lardner LLP

Email Platform

Chief Knowledge OfficerHusch Blackwell Sanders LLP

Email PlatformExactTarget Tikit’s ReAction Server Custom-developed tools

Panel ModeratorCheryl Disch

Proposal and Content Manager

Marketing Technology Discussion Forum

Global Perspective

p gDuane Morris LLP

Page 2: Marketing to the Masses: Tools of the Tradeilta.personifycloud.com/webfiles/productfiles/226/MISC5.pdfTools of the Trade Katy Admirand Specialist, Web and Marketing Contact Information

Agenda

How to choose a mass email productHow to build an emailHandling bounce backsCompliance and disclosureCompliance and disclosureBest practicesQ&A

Marketing Technology Discussion Forum

Global Perspective

Page 3: Marketing to the Masses: Tools of the Tradeilta.personifycloud.com/webfiles/productfiles/226/MISC5.pdfTools of the Trade Katy Admirand Specialist, Web and Marketing Contact Information

Vital Statistics

# of attorneys 330/675 1,100+ 1,000+# of marketing staff 15 53 40# of marketing staff 15 53 40# who work with mass mktg tools

(for mktg events)1 3 5

# who work with mass mktg email tools (using templates for alerts, newsletters etc )

1 12 5

newsletters, etc.)# of programs managed (2007) 12 279 173# newsletters & alerts sent (2007) 38 141 66

Marketing Technology Discussion Forum

Global Perspective

# newsletters & alerts sent (2007) 38 141 66# of emails sent (2007) 36,866 2,000,000 322,855

Page 4: Marketing to the Masses: Tools of the Tradeilta.personifycloud.com/webfiles/productfiles/226/MISC5.pdfTools of the Trade Katy Admirand Specialist, Web and Marketing Contact Information

How to Choose a Mass Email Product

The tools we choseAssess your needs firstyEvaluation criteria

ResourcesResourcesExpectationsOther firm systemsOther firm systems

Marketing Technology Discussion Forum

Global Perspective

Page 5: Marketing to the Masses: Tools of the Tradeilta.personifycloud.com/webfiles/productfiles/226/MISC5.pdfTools of the Trade Katy Admirand Specialist, Web and Marketing Contact Information

How to Build an Email

Common ElementsContentTemplatesDistribution lists

Marketing Technology Discussion Forum

Global Perspective

Page 6: Marketing to the Masses: Tools of the Tradeilta.personifycloud.com/webfiles/productfiles/226/MISC5.pdfTools of the Trade Katy Admirand Specialist, Web and Marketing Contact Information

Compliance and Disclosure

Opt-out optionsContact Person/Email address for questionsAdvertising disclaimers

Marketing Technology Discussion Forum

Global Perspective

Page 7: Marketing to the Masses: Tools of the Tradeilta.personifycloud.com/webfiles/productfiles/226/MISC5.pdfTools of the Trade Katy Admirand Specialist, Web and Marketing Contact Information

Handling Bounce Backs

Mailbox Clean Up: Automation vs. Manual processes Three Strikes Rule Updating old email addresses Updating old email addresses

Marketing Technology Discussion Forum

Global Perspective

Page 8: Marketing to the Masses: Tools of the Tradeilta.personifycloud.com/webfiles/productfiles/226/MISC5.pdfTools of the Trade Katy Admirand Specialist, Web and Marketing Contact Information

Marketing Technology Discussion Forum

Global Perspective

Page 9: Marketing to the Masses: Tools of the Tradeilta.personifycloud.com/webfiles/productfiles/226/MISC5.pdfTools of the Trade Katy Admirand Specialist, Web and Marketing Contact Information

Best Practices

Mailing listsTemplatesContentCommunicationCommunicationTesting

Marketing Technology Discussion Forum

Global Perspective

Page 10: Marketing to the Masses: Tools of the Tradeilta.personifycloud.com/webfiles/productfiles/226/MISC5.pdfTools of the Trade Katy Admirand Specialist, Web and Marketing Contact Information

Tools of the TradeTikit's ReAction Server suite E tT t

Peer 360 Silver POP

ExactTarget ConcepGlobal

eLaw Marketing JangoMail

GOT Marketing Constant Contact

Marketing Technology Discussion Forum

Global Perspective

Page 11: Marketing to the Masses: Tools of the Tradeilta.personifycloud.com/webfiles/productfiles/226/MISC5.pdfTools of the Trade Katy Admirand Specialist, Web and Marketing Contact Information

Marketing to the Masses:gTools of the Trade

Marketing Technology Discussion Forum

Global Perspective

Page 12: Marketing to the Masses: Tools of the Tradeilta.personifycloud.com/webfiles/productfiles/226/MISC5.pdfTools of the Trade Katy Admirand Specialist, Web and Marketing Contact Information

Marketing to the Masses:Tools of the Trade

Katy AdmirandSpecialist, Web and Marketing

Contact InformationColleen VanierDatabase Marketing

Bret ChapmanChief Knowledge OfficerSpecialist, Web and Marketing

TechnologiesRopes & Gray LLP

K th Ad i d@

Database Marketing SpecialistFoley & Lardner LLP

i @f l

Chief Knowledge OfficerHusch Blackwell Sanders LLP

B t Ch @h hbl k [email protected]

[email protected]

[email protected]

Panel ModeratorPanel ModeratorCheryl Disch

Proposal and Content ManagerDuane Morris LLP

Marketing Technology Discussion Forum

Global Perspective

[email protected]