by

Ben Berry, Chief Technology Officer

“Transforming and Enabling the City’s Business”

2013 Spring OMF Bureau of Technology Services All Hands Meeting - The Portland Building Auditorium Center -- Portland, Oregon

BTS

Customer relationship mgt.Governance & business systems planning

Systems analysis & technology consultation services

IT project management

Development and operations, and Design, delivery and maintenance of IT infrastructure

BTS

Cloud / SaaS Services

Communications and Mobility

IT Contracts PortlandOnline

Service ModelAccess & Web ServicesStrategic Thinking

ArchivingElectronic Data Exchange

GIS – Hub & Spokes

Enterprise Architecture

Data Mgt. Collaboration Tools – MS Office 365

Public Safety Wireless/Radio

R&DProactive Equity

Staff Development

City Bureaus

Oversight

Must align with customer core competency expectations…..

1• Business alignment• IT expertise/experience/people• Best in class service delivery

2• Force multiplier & quality ethic• Collaboration & facilitation• Solid accountable management• High performance teams & staff• Resourceful people

3 • Project oversight• Secure data resources• Competitive back office services

o

o

o

Total Requested Budget FY 2013-14$59,923,023 FTE: 205.63

Total Budget Cuts FY 2013-14$3,453,000 FTE: 8

The Government Challenge

TheWideningGap

Increasing cost of information availability

More business onlineMore applicationsMore data

Ability to deliver through shrinking budgets

More requests chasing fewer

resources

DEMAND

SUPPLY

Cloud Computing

Records Exchange Business PartnersIntegrated Services

Satisfy Customer NeedsBusiness Alignment

Payment Cards Payment Gateway System-to-SystemCommunications/ Mobility

Internet Technologies

Operational Efficiencies

TransactionsCommon, shared architecture, toolkits and processes for system-to-system data exchange of business transactions with City business partners.

Office of Management and Finance

Public Safety Systems Revitalizations Project

(PSSRP) Project Office

BTS Teaming with PSSRP• Design hardware, operating

system, and DBMS architecture• Design security architecture• Design network architecture• Order system servers, OS and

DBMS licenses• Create Acceptance test plans• Merge GIS data collected from 5

counties and 6 CAD systems• Prepare data warehouse

RegJINRegional Justice Information Network

Cloud ComputingGovernance Strat

Business partners collaborateStandard Toolset

Reliable & High

Performance Interactive text, audio & visualSharePointLocation Independent

Email & Web Apps.

Easy to Access

MS Office 365

The convergence of technologies between information technology systems and communications.

Unified Communications

Citywide Microsoft Office 365Scope & Release Strategy

Rel. 1

Rel. 2

Rel. 3

• Office 2013• Exchange Email – Online• SharePoint – Team Sites• Office Web Apps

Cloud ComputingCity

PartnersAdministrative Rights

SecurityStandard Architecture

Balance Security & Ease

of Access MS Windows 7 Identity ManagementCapacity to Evolve

Security Audits

Integrated Infrastructure

Access ManagementAuthentication

Police & Fire MDC’s

Each service is treated individually in terms of bandwidth, Quality of Service (QoS),

security, priority etc. on shared broadband infrastructure.

Web browsing

EmailFile transfer

Telecommuting

CityIT

Infrastructure

Integrated Access Services

Bu reaus

P o l i c eB D S

B E SP a r k s

P B O TW a t e r

O M FF & R

Fina

ncia

l

Man

agem

ent

Hum

an

Res

ourc

es

Com

mun

ity &

Soci

al S

ervi

ces

Edu

catio

n

Econ

omic

Dev

elop

men

t

Nat

ural

Res

ourc

es

Secu

rity

Cloud ComputingEfficiency

Improved Decision-MakingBusiness Optimization

Service Excellence

Communities of Interest Align Business & ITReduces City Costs

Leverage Solutions

ncreases Shared Services

Improved Agility

Expose Comprehensive Business Services

Re-Use

Common InfrastructureEnterprise-Wide

Information Life Cycle

Accessible & ReliableEnterprise DataKnowledge Exchange Storage Area Network

ArchivingWarehousingCloud ComputingMeta DataBusiness Decisions

Data Mining Records Retention

Informationand Data

Management

Cloud ComputingElectronic Processes

Project EngagementITAP Production Scans

Document & Process Mgt. Infrastructure Shared Bureau Data

Electronic Workflow Retention Schedules

Workflow & Archiving

TRIM Document Mgt. Office 365 Integration

Cloud ComputingPCI Compliant

Server/SAN VirtualizationDisaster RecoverySupport Models

Software-as-a- Service (SaaS) Mainframe Retirement

Service Level Mgt.Citywide

Technology AssessmentShared/Hosted Data Centers

Consolidation Business Responsive

Operations

Mainframe Retirement and

City Data Centers

Includes IT inventory analysis…..

• Computer Application Services• Security Services• Email Services• Mobile Devices• Data Center and Bureau Server Services• Web Development Services• IT Communications – Voice/Data Networks• IT Process Control – Machine-to-Machine• Help Desk Services• IT Management/Monitoring Tools• Systems Integration• Disaster Recovery Services• IT Staffing

BTS

Citywide Technology Assessment

Cloud ComputingGIS Applications

Asset ManagementReal-time Integration

GIS Strategic PlanLeverage Derivative Data Optimized GIS Data

GIS Master Address RepositoryHub & Spokes Model

Validation

Enterprise Infrastructure

Portland Maps Refresh

City Geospatial Information Environment

Cloud ComputingEfficient and Reliable

Trusted PartnersInteroperability

4G-LTE Mobile WirelessPublic Safety Stakeholders

Radio Comms Infrastructure MDC Wireless Access

PSSRP (Police & Fire)

Wireless 802.11N Secure and Robust City Wi-Fi

Mobile Data Compatible Standards

-- City of Portland

Cloud Computing

IT Standards Development & Pilots

Cost CompetitivePolice Systems

Two-Factor AuthenticationPatrol Car and officer-worn

audio/video recording pilot program Higher Cause Customer-Facing Technologies

Evolving Technology Solutions

SaaS Cloud-Based SolutionsJust-in-Time Research

Mobile Card Reader License Authentication

Cloud ComputingBest in Class ServiceOMF 2012-17 Strategic Plan

2011-14 BTS Strategic Plan PartnershipDefiant Pipeline Services

BTS Brand: Consistency, Reliability & Integrity

All Hands Leadership

Technology Oversight Committee

BTS

The Trust Tax  

TRUST SPEED COST=

SPEEDThe Vision

The Goal

COST

TRUST SPEED COST=

High

Low

Low High

The Trust Dividend

So, how do we Improve?

(S  x  E)    =   RImpact of Trusting Relationships on Results

Strategy Execution Results

Strategy Results Faster,

More Effective

(S  x  E) T =   R

TrustExecution

“Transforming and Enabling Our City’s Business”

2013 Spring OMF Bureau of Technology Services All Hands Meeting - The Portland Building Auditorium Center -- Portland, Oregon

by

Ben Berry, Chief Technology Officer

BTS