marketing plan for curt's cafe by kickase marketing roosevelt university
DESCRIPTION
Marketing plan for the Evanston based coffee shop Curt's prepared by Sandra Jaime, Alison Graves, and Edith Rojas of Roosevelt University.TRANSCRIPT
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MARKETING PLAN FOR CURT’S CAFE
KickASE Marketing
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INDUSTRY & CATEGORY
ANALYSISCoffee Shops
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MAJOR COMPANIES
Source: Hoovers
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OVERVIEW
33%
16%
51%
Coffee Shop Market Share
StarbucksDunkin' Brands Inc.Other
Source: http://www.statista.com/statistics/250166/market-share-of-major-us-coffee-shops/
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OVERVIEW
▪ Part of specialty eatery industry▪ Average 20,000 stores
▪ Combined annual revenue $10 billion
▪ Forecasted growth moderate over next two years
▪ Driven by consumer spending and preference
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OVERVIEW▪ Typical customer
▪ 25-45▪ Affluent▪ Educated
▪ Brand names are important
▪ Community programs help independent coffee shops establish local relationships
▪ Inviting store environment and great customer service are extremely important
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OVERVIEW
Positive word-of-mouth especially important for independent coffee shops with small marketing budgets
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COMPETITIVE LANDSCAPE▪ Consumer taste and personal income drive demand
▪ Compete with
▪ Small companies can compete effectively by offering specialized products, serving local market, or providing superior customer service
Convenience stores Gas stations Quick service/fast food restaurants
Donut shops Gourmet food shops
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OPERATIONS▪ Coffee shops depend on customer traffic
▪ Located in areas convenient for pedestrians and drivers
▪ Typical locations:
▪ Many customers consume beverages in the shops therefore a comfortable environment is important to provide positive customer experience
downtown malls University campuses Office buildingsSuburban shopping centers
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COMPETITORS• Location
• Brand recognition
• Quality
• Atmosphere
• Cheap
• Convenient
• Fast
• Location
• Local
• Variety of baked goods
• Location
• Specific target audience
• Weekend brunch
• Local
• Café
• More extensive menu Curt’s Café has great location, high quality food, new menu options, and
a friendlier atmosphere not found at chain cafés
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BRAND ANALYSIS
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BRAND EQUITY STATEMENT
Many coffee shops can boast that they are about community, but not many actually mean it. Curt's Cafe is a
genuine local coffee shop that is all about traditional neighborly hospitality. The quality breakfast and lunch options
are carefully and lovingly created by one special head chef, Elena. Families can come and enjoy a healthy meal
without losing any of the flavor. With options like fruit loop waffles and PB&J sandwiches, the little ones taste buds
are also pleased. When you step into Curt's you are entering a second home. Friendly staff welcome you to the
comfortable environment. Curt's individuality is expressed through its unique style that instantly relaxes you. It's
patrons have come to think of Curt's like home away from home.
Curt's is a warmhearted establishment that gives you the opportunity to give back to what you value, your
community. Our mission to help the youth of Evanston receive training, will change their lives forever. Come by to
Curt's where everyone is welcomed.
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STRENGTHS
Ambiance
MissionGood Food
Specialty food & drinks
“living room” to host groupsStaff that cares & is committed to the
company
a
Ambiance is most important to customers on top of good quality food and accommodations
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WEAKNESSES
Does not want to make students
main focusStaff in training
Limited budget Limited menu
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THREATS
More convenient competitors• Low awareness
Limited budget• Consumer’s brand name preference
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OPPORTUNITIES
Improve customer service• Use free/inexpensive tools for marketing
Expand menu• Partnership with real estate office
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RESEARCH
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QUANTITATIVE RESULTS
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QUANTITATIVE RESULTS
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QUANTITATIVE RESULTS
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CONSUMER ANALYSIS
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WHAT CURT’S CUSTOMERS ARE SAYING
“I didn’t know about the mission, but I’m glad to
know more about it”
“helps to know you’re helping”
“good place for conversation”
“couches has family home feel that you
don’t get at corporate coffee shops”
"fresh made food, events, good place to relate with
people, never seen that at Starbucks or Panera"
“comfort has to be good”
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TARGET AUDIENCE▪ Evanston residents (2 mile radius)
▪ Age 35 and up
▪ Health conscious
▪ Care about their community
▪ Socially aware
▪ Men and women
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OBJECTIVES
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KEY CONSUMER INSIGHT
While high quality food and a comfortable environment are important to consumers, they are more inclined to be loyal if the shop has a local
social mission
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ADVERTISING OBJECTIVE
Increase awareness of Curt’s social mission
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MESSAGE STRATEGY
Present Curt’s as the place where community comes together and everyone is welcomed
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BIG IDEA
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TAGLINE
“Everyone’s comfortable here”
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PRINT ADVERTISEMENTS
Everyone’s comfortable here
How do you know if you’ll fit
in at Curt’s?
Don’t worry, you will.
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Will you find people like you at Curt’s?
Absolutely.
Everyone’s comfortable here
PRINT ADVERTISEMENTS – EVANSTON ROUNDTABLE
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Everyone’s comfortable here
Our couch is non-exclusive.
Is Yours?
PRINT ADVERTISEMENTS – EVANSTON ROUNDTABLE
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Everyone’s comfortable here
How can you help your
community?
one cup at a time.
PRINT ADVERTISEMENTS – EVANSTON REVIEW
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EXAMPLE-IN MAGAZINE AD
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SOCIAL MEDIA
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SOCIAL MEDIA CAMPAIGN-TWITTER
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A neighborhood gathering place with a judge-free, warm atmosphere, that welcomes everyone to the community of Evanston. With freshly
made coffee, sandwiches, and baked goods, everyone is comfortable here.
Evanston, IL – http://curtscafe.org
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SOCIAL MEDIA CAMPAIGN-FACEBOOK
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Fresh-roasted coffee, expertly crafted lattes, sandwiches, with freshly-baked scones and muffins, and super healthy green drinks, all served up in a warm and welcoming neighborhood atmosphere. Curt's Cafe offers all this goodness with a mission to support the community of Evanston. Curt's provides training and job placement for at-risk youth, supports community food enterprises, and promotes local artists and musicians. Curt’s is the place of comfort and non-judgment of locals who need a place to escape. Stop by today and enjoy!
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SOCIAL MEDIA CAMPAIGN-INSTAGRAM
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•Sending pictures of couches
•Sending pictures of how people get comfy in odd places
•More pictures of customers-creates communication
•More interaction about comfort• What makes people comfortable?• How do they become comfortable in other spaces?• What kinds of food or drink makes them feel appreciated?
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SOCIAL MEDIA CAMPAIGN-PINTEREST
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SOCIAL MEDIA CAMPAIGN-YOUTUBE
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ofocus on communicating with customers of Evanston Community
osocial media, print ads, out of home ads, and word of mouth
oawareness of social mission, atmosphere, and comfort
SUMMARY
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THANK YOU!