div class=ts-pagebutton class=gotoPage data-page=1Page 1button div class=ts-imageimg data-url=marketing-mag-opinion-piece-brand-promises-and-the-customer-experience-gaphtmlpage=1 data-page=1 class=ts-thumb lazyload alt=Page 1: Marketing Mag - Opinion Piece: Brand promises and the customer experience gap loading=lazy src=data:imagegifbase64iVBORw0KGgoAAAANSUhEUgAAAAIAAAACCAQAAADYv8WvAAAAD0lEQVR42mP8X8AwAgiABKBAv+vAXklAAAAAElFTkSuQmCC data-src=https:reader038vdocumentsusreader038viewer202210080258816c701a28abf7478b4b07html5thumbnails1jpg width=140 height=200 divdiv