marketing failures advertising isn't just about the things we buy –it's about how we...

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Marketing Failures Advertising isn't just about the things we buy It's about how we feel about things, including ourselves. – Example: New Coke v. Coca-Cola 80% of Americans say they feel better about companies that are aligned with social issues. 2/3 of American are inclined to switch to a brand that they identify with a good cause

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Page 1: Marketing Failures Advertising isn't just about the things we buy –It's about how we feel about things, including ourselves. –Example: New Coke v. Coca-Cola

Marketing Failures

• Advertising isn't just about the things we buy– It's about how we feel about things, including

ourselves. – Example: New Coke v. Coca-Cola

• 80% of Americans say they feel better about companies that are aligned with social issues.

• 2/3 of American are inclined to switch to a brand that they identify with a good cause

Page 2: Marketing Failures Advertising isn't just about the things we buy –It's about how we feel about things, including ourselves. –Example: New Coke v. Coca-Cola

Ethics in Advertising

Secret Sins of the Industry

Page 3: Marketing Failures Advertising isn't just about the things we buy –It's about how we feel about things, including ourselves. –Example: New Coke v. Coca-Cola

Ethics

• Ethics: Guidelines for good behavior– Concept is do what is in the best interest of

the biggest number

• In advertising, companies want to grab your attention– Entertain, persuade, and inform

Page 4: Marketing Failures Advertising isn't just about the things we buy –It's about how we feel about things, including ourselves. –Example: New Coke v. Coca-Cola

Liar, Liar

• Ads for reputable companies almost never lie– They just don’t disclose the whole truth up front

– Agencies have to prove what they say to • Their own corporate counsel• Ad agency lawyers• The network's approval committees • A number of regulating bodies like the FDA and the FTC.

– Ad companies that get caught lying/cheating have to pay substantial fines

Page 5: Marketing Failures Advertising isn't just about the things we buy –It's about how we feel about things, including ourselves. –Example: New Coke v. Coca-Cola

Advertisements = 1st Impression

• For a company trying to sell you something an advertisement is like trying to get a job interview with millions of people at one time

– Make good first impression

– Don’t make anyone angry or mad

– Difficult to please all because people view things differently

– The bolder the ad, the more polarizing it becomes• Big events bring about such ads• Examples: Olympics, Super Bowl, Oscars, etc..

Page 6: Marketing Failures Advertising isn't just about the things we buy –It's about how we feel about things, including ourselves. –Example: New Coke v. Coca-Cola

Christopher Reeve

• During the 2000 Super Bowl, millions of people saw the following commercial for Christopher Reeve walking again.– Some of us saw an uplifting message of hope

– Some saw a cynical company manipulating people's hope to make a buck.

– Many with disabilities - saw an ad that gave false hope.

Page 7: Marketing Failures Advertising isn't just about the things we buy –It's about how we feel about things, including ourselves. –Example: New Coke v. Coca-Cola

Nike

• 2000 Olympics

• Nike created a commercial based off a horror movie

• Commercial received over 2,000 complaints.

• Nike heard them and killed the spot

• Do you think the ad was unethical?

Page 8: Marketing Failures Advertising isn't just about the things we buy –It's about how we feel about things, including ourselves. –Example: New Coke v. Coca-Cola

Ethics in Advertising

• Tobacco Advertising– Would you do an ad campaign for a cigarette

company?– Over $1.5 billion in free advertising takes place each

year for public service announcements denouncing cigarette use

• Beer Commercials– What do all these beer commercials have in

common?

Page 9: Marketing Failures Advertising isn't just about the things we buy –It's about how we feel about things, including ourselves. –Example: New Coke v. Coca-Cola

Ethics in Advertising

• Liquor Advertisements– A beer & a shot have same effect– One can be advertised on television, one

cannot until after 9:00 pm

Page 10: Marketing Failures Advertising isn't just about the things we buy –It's about how we feel about things, including ourselves. –Example: New Coke v. Coca-Cola

Ethical Brand

• When you hear Smirnoff, what do you think of?

Vodka

Page 11: Marketing Failures Advertising isn't just about the things we buy –It's about how we feel about things, including ourselves. –Example: New Coke v. Coca-Cola

Is Smirnoff Ice an Ethical Product?

Page 12: Marketing Failures Advertising isn't just about the things we buy –It's about how we feel about things, including ourselves. –Example: New Coke v. Coca-Cola

Smirnoff

• A rival company says this commercial is misleading you because there's no vodka in Smirnoff Ice. – It's a malt beverage. – Does the name "Smirnoff" mean "vodka" or is it just a

name? – Are you being fooled here?

• If you thought Smirnoff Ice contained vodka, did you also think it contained ice?

• Product was examined by the ATF (Federal Bureau of Alcohol, Tobacco and Firearms) and allowed

Page 13: Marketing Failures Advertising isn't just about the things we buy –It's about how we feel about things, including ourselves. –Example: New Coke v. Coca-Cola

Condoms

• Most networks will not play condom ads– Offend certain demographics– Basically condoning sex– Usually very racy/edgy ads

– Difficult to provide product demonstration in an appropriate way

– Most condom ads always have one thing showing. What is it?

• Wedding Ring• Even though target market is not married couples

Page 14: Marketing Failures Advertising isn't just about the things we buy –It's about how we feel about things, including ourselves. –Example: New Coke v. Coca-Cola

Children

• L’Oreal Kids Shampoo– There is no adult supervision shown around the swimming pool. – The Children's Advertising Review Unit (CARU) of the Better

Business Bureau (BBB), which also monitors kid's programming, requires that adults be shown supervising children when products or activities could be risky.

– L'Oreal changed the commercial to model good parental behavior.

• Aim toothpaste showed a child who went to the bathroom in a museum to brush her teeth. – Had to be taken off the air when teachers complained that they'd

never let a child leave the group unattended.

Page 15: Marketing Failures Advertising isn't just about the things we buy –It's about how we feel about things, including ourselves. –Example: New Coke v. Coca-Cola

Pharmaceutical Advertising

• Information is ethically neutral

• Most people welcome more information because it enables individuals to form their own judgments

• Used to be doctors informed citizens about medicine, now commercials introduce them– Ads have raised awareness– More people go to the doctor now than before– Drugs advertised are not the cheapest (generic version)– FDA requires companies to reveal any possible side effects– Killed the weight loss drug industry

Page 16: Marketing Failures Advertising isn't just about the things we buy –It's about how we feel about things, including ourselves. –Example: New Coke v. Coca-Cola

Product Placement• Do you think its ethical for movie companies,

television networks, music artists, etc.. To use product placement in their advertising?

– In the theatre we have no way of knowing whether the director chose those cars because they fulfilled his artistic vision - or because the car manufacturer made a deal with the producer.

– Audiences like realism in movies. • Made-up brands affect the audience because they feel like

their being lied to– They're obvious fakes

Page 17: Marketing Failures Advertising isn't just about the things we buy –It's about how we feel about things, including ourselves. –Example: New Coke v. Coca-Cola

Guerilla Advertising

• Product placement happens in real life• If you go out to a club tonight, you might see

some particularly good-looking young people using a new kind of cell phone. – Will voluntarily let you use product– The phone is very cool & so are the people hired– They're also actors and this is a gig for them.

• Their job is creating the impression that using this phone is The Next Trend.

• If you ask them directly if they are actors, they won't lie. • If you don't ask, they won't tell.

Page 18: Marketing Failures Advertising isn't just about the things we buy –It's about how we feel about things, including ourselves. –Example: New Coke v. Coca-Cola

Subliminal Messaging

• Subliminal advertising is one of those "urban legends."

• Take a photograph of a glass of ice water or the beverage of your choice and make a fake ad out of it.

• Then invite people to find or guess the subliminal messages in your ad. – Most will be able to come up with something– This is what advertising companies do. – They present an idea in a way that allows you to form

your own opinion but the way gain information is based off how they present it

Page 19: Marketing Failures Advertising isn't just about the things we buy –It's about how we feel about things, including ourselves. –Example: New Coke v. Coca-Cola

Ethics Project

Page 20: Marketing Failures Advertising isn't just about the things we buy –It's about how we feel about things, including ourselves. –Example: New Coke v. Coca-Cola

Assignment Option #1:

• Create an advertisement that is intentionally unethical. The advertisement can promote any product, service, or idea you wish but must use questionable marketing tactics to accomplish this task.

• An advertisement is considered unethical in the following situations:– When it has degraded or underestimated the substitute or rival’s

product– When it gives false or misleading information on the value of a

product– When it fails to give useful information on the possible reaction

or side effects of the product. – When it is immoral

Page 21: Marketing Failures Advertising isn't just about the things we buy –It's about how we feel about things, including ourselves. –Example: New Coke v. Coca-Cola

Surrogate Advertisement

• Surrogate Advertisement: Used to promote a banned product in the disguise of another product.– Uses a different product to advertise their name– 84% of viewers pickup on the unintended brand being

advertised

– Example:• Bicardi Blasts music CD’s• Bagpiper Club Soda• Officer’s Choice Playing Cards

Page 22: Marketing Failures Advertising isn't just about the things we buy –It's about how we feel about things, including ourselves. –Example: New Coke v. Coca-Cola
Page 23: Marketing Failures Advertising isn't just about the things we buy –It's about how we feel about things, including ourselves. –Example: New Coke v. Coca-Cola

Puffery

• Puffery refers to claims that express subjective rather than objective views

• Most reasonable people would take not take literally.

• However, a two-year old might believe that polar bears enjoy sipping Coca-Cola.

Page 24: Marketing Failures Advertising isn't just about the things we buy –It's about how we feel about things, including ourselves. –Example: New Coke v. Coca-Cola

Might be true but is it?

Page 25: Marketing Failures Advertising isn't just about the things we buy –It's about how we feel about things, including ourselves. –Example: New Coke v. Coca-Cola

Exaggeration

• Exaggeration: Using false claims in an advertisement

Wherever you go our network follows.

Page 26: Marketing Failures Advertising isn't just about the things we buy –It's about how we feel about things, including ourselves. –Example: New Coke v. Coca-Cola
Page 27: Marketing Failures Advertising isn't just about the things we buy –It's about how we feel about things, including ourselves. –Example: New Coke v. Coca-Cola
Page 28: Marketing Failures Advertising isn't just about the things we buy –It's about how we feel about things, including ourselves. –Example: New Coke v. Coca-Cola

Unverified claims

• Unverified claims: It includes advertisements of “energy drinks” which tells us about the number of vitamins and how they help children to grow strong and tall.

Page 29: Marketing Failures Advertising isn't just about the things we buy –It's about how we feel about things, including ourselves. –Example: New Coke v. Coca-Cola

Women Stereotyping

• Women Stereotyping: Using women to promote household cleaners

Page 30: Marketing Failures Advertising isn't just about the things we buy –It's about how we feel about things, including ourselves. –Example: New Coke v. Coca-Cola

Sex Symbols

Women used as sex symbols:

Page 31: Marketing Failures Advertising isn't just about the things we buy –It's about how we feel about things, including ourselves. –Example: New Coke v. Coca-Cola
Page 32: Marketing Failures Advertising isn't just about the things we buy –It's about how we feel about things, including ourselves. –Example: New Coke v. Coca-Cola

Comparative Ad

Comparative advertisement: Occurs when a company compares itself to its competitor.

Examples: Coke v. Pepsi Colgate v. Pepsodent.

Page 33: Marketing Failures Advertising isn't just about the things we buy –It's about how we feel about things, including ourselves. –Example: New Coke v. Coca-Cola

Comparative Ads

Page 34: Marketing Failures Advertising isn't just about the things we buy –It's about how we feel about things, including ourselves. –Example: New Coke v. Coca-Cola

Children

Use of children in advertisements:

Children watch more advertisements than almost anyone.

They can sing jingles, recognize logos, and typically have strong feelings about a product.

Page 35: Marketing Failures Advertising isn't just about the things we buy –It's about how we feel about things, including ourselves. –Example: New Coke v. Coca-Cola

Parody Ads

Assignment #2 Option

Page 36: Marketing Failures Advertising isn't just about the things we buy –It's about how we feel about things, including ourselves. –Example: New Coke v. Coca-Cola

Assignment #2: Parody Ad

• Parody Ads:– You are to create a parody advertisement that provides criticism

of a company yet speaks the truth

– Advertisement should be more than a joke but can be funny, sad, or insulting

– Viewers of your ad should clearly understand the point you are making

– The criticism you create must be true

– If altering an existing ad, accompany the original advertisement with it as well

Page 37: Marketing Failures Advertising isn't just about the things we buy –It's about how we feel about things, including ourselves. –Example: New Coke v. Coca-Cola

Fair Advertising

• What is this ad saying?

• Messages like these want to convince people that alcohol is magic.

• These ads tell us that alcohol can make us successful, sophisticated and even sexy. Without it, life is dull, ordinary and boring.

Page 38: Marketing Failures Advertising isn't just about the things we buy –It's about how we feel about things, including ourselves. –Example: New Coke v. Coca-Cola
Page 40: Marketing Failures Advertising isn't just about the things we buy –It's about how we feel about things, including ourselves. –Example: New Coke v. Coca-Cola
Page 41: Marketing Failures Advertising isn't just about the things we buy –It's about how we feel about things, including ourselves. –Example: New Coke v. Coca-Cola
Page 42: Marketing Failures Advertising isn't just about the things we buy –It's about how we feel about things, including ourselves. –Example: New Coke v. Coca-Cola
Page 43: Marketing Failures Advertising isn't just about the things we buy –It's about how we feel about things, including ourselves. –Example: New Coke v. Coca-Cola
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