mark simmons cv v3
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Crawley,West Sussex,
07462 [email protected]
https://uk.linkedin.com/in/mark-simmons-90b6bb1b
MARK SIMMONS
PERSONAL PROFILE I am a highly experienced and highly motivated Support Technician, with a great deal of enthusiasm for my work. I work well, both as a member of a team, and alone.
SKILLS Active Directory / Group Policy
Mobile Device Support – Blackberry (BES Server) / Windows Mobile / IOS
Microsoft Exchange / AD Manager
All MS Desktop o/s since Win 95
Some MS Server 2003/2008/2012 experience
MS Office – all versions
Remote Desktop using a variety of software
Citrix experience – GoToAssist Expert / GoToMeeting
Software installation and troubleshooting
Network Cabling / troubleshooting
Process Documentation – instructions etc.
Some Mac OSX / some experience with Adobe Creative Cloud (support rather than usage)
Some Ubuntu experience
TOPdesk Call Management Software
Mitel 3300 PBX – high level of experience
Mitel MiVoice Business / Contact Centre Manager / Your Site Explorer software – high level of experience
Xarios Call Recorder – high level of experience
Liaising with stakeholders (internal and external) – price / hardware config negotiation
Developing good relationships with the people I come into contact with
EXPERIENCE B & CE – MARCH 1986 TO JUNE 2016
User Support Technician – 7 YEARS
Key Responsibilities:
Dealing with day-to-day Topdesk calls – making sure they are completed, or passed to the appropriate team.
Making sure that the Phone System, Call Recorder and CCM Server (and reporting)
is working as it should. Ensuring that Users have hardware and software which best suits their needs. Looking forward – helping to make sure that any potential threats are dealt with. Helping in other IT areas as required. Liaising with internal or external groups to provide appropriate solutions for our
customers. Supporting our users remotely, and solving any technical issues they may have.
IS Support Technician – 2 YEARS
IS Infrastructure Technician – 7 YEARS
Trainee Computer Operator in Data Processing Dept then Computer Operator – 13 YEARS
EDUCATION & TRAINING
THE BROOKSBANK SCHOOL, ELLAND, WEST YORKSHIRE.
GCE’s:
Maths – A / Eng Lang – A / Eng Lit – C / Physics – B / Chem – C / Latin – C / Economics – C
CSE’s: French – 3 / Classical Studies – 3
B & CE HOLDINGS LTD, CRAWLEY, WEST SUSSEX
28Apr95 Certificate of competence – competence person re electricity at work regulations 1989 – undertaking physical inspection only
06Mar96 Attended manual handling training course
02Jun99 Microsoft Networking essentials
04Oct99 Microsoft windows NT 4.0 Server in the Enterprise
23Sep99 Microsoft Implementing and supporting MS windows NT workstation
26Nov99 Microsoft Implementing and supporting MS windows NT workstation
28Jan00 Microsoft Internet working with MS windows NT workstation
25Feb00 Microsoft Internet working with MS windows NT workstation
05May00 Microsoft – Networking Essentials
14Jul00 Microsoft Implementing and supporting MS windows NT workstation
17Jul00 Microsoft NT4
15Jan01 Administering Microsoft System Management server 2.0
11Nov15 Level 2 Award in Principles of Manual Handling
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