The

"JOINT"

in the Joined up Journey

2015 Air Transport IT Summit

Mark Schwab, CEO Star Alliance

One airline alone can't cover the world.

Correct as of 11th of July 2014

An Alliance can.

Countries

Airports

Daily Departures

1 9 3

1 3 2 1

1 8 5 0 0

Correct as of 11th of July 2014

We feed to each other

A closer look

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BCN-FRA

JP112

LJU-FRA

A closer look

Page 6

A closer look

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WAWPEK

TTL: 130

LOCAL: 64

Connect: 66

AMS

LHR

SFO

ARN

HND

YYZBKK

TTL: 53

LOCAL: 20

Connect: 33

Hand in hand

The "Joint" in the joined up journey

• Our joint customers

• Our joint solutions

• Our joint experiences

Our Joint Customers

The changing passenger

Modern

Global

Demanding

The changing passenger

Quick

Mobile

Informed

9.15 pm – China

What the passenger wants

What the passenger wants

Worldwide

Recognition

Lounge

Access

Priority

Services

Seamless

Connections

What the passenger wants

What the passenger wants

Access

Control

What our airlines want

Our Joint Solutions

Complexity in our industry

An Alliance Terminal

New processes and technologies

Connecting systems and processes

Star Alliance Confidential | CEO Briefing TG | FEB 2015, Bangkok |

Hub

Breakthrough IATCI hub

Star Alliance Confidential | Name, Date And Location Of Presentation | Valid as of 2013 | Page 24

Standardization

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NDC

New Distribution Capability

Keep me informed

Web and mobile presence

App overload

Learning from experience

Connectivity StandardizationCooperation

Thank You

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only.

Source: presentation of Mark Schwab, Star Alliance

at the 2015 SITA Air Transport IT Summit, Brussels.

2015 Air Transport IT Summit