Name: Mark Davies Home Contact: 01142 364 758Mobile: 07736 792544Marital Status: MarriedDriving License: Full Clean

Experience

Mar 2014 – Dec 2015: Royal Liverpool Hospitals NHS Foundation TrustIT Change & Service Management Lead Responsible for the creation and implementation of standard ITIL IT Change management processes

including CAB, ECAB, Service Availability tracking and reporting Created standard documents and processes for MIR/RCA & Post Project reviews and resultant

recommendations/actions. Created support model documentation for all clinical and infrastructure services/applications used

within the Royal Liverpool & Broadgreen hospitals Created commercial contracts to support 3rd party provision of applications and services Worked closely with Information Governance and Security to ensure compliance with policy in

respect of data sharing, data retention and 3rd party adherence to NDA – Non Disclosure Agreements, ISA’s Information Sharing Agreements – IG Toolkit

Project lead for transition of Service Desk from shared application provision to standalone application and service to the end users within the trust

Created IT Service Catalogue – high level with links to associated support documents and other IT specific information

Developed and implemented IT Masters document to include - application details, 3 rd party contact/support details, application availability/uptime, usage, IG compliance, Commercial/support contract status

Scheduled and chaired various System/Vendor performance reviews – internal & external Created templates and documents to cover Business Continuity & Disaster Recovery Assisted in creation of Project/Programme pipeline, Infrastructure Road-Map and Continuous

Improvement documents Supported the Senior Management Team in various activities outside the scope of my initial role –

Commercials, IG, Business Continuity, Application DR etc October 14 – asked to support the Paper Free Health Records (PFHR) Programme Manager by taking

responsibility for the Scanning & Patient Referrals work-streams of PFHR Created SOR’s for potential 3rd party providers and scanning options available February 2015 – took over a Project lead for the Scanning & Health Records programme to transition

from a paper based clinical case-note operation to a paper free environment. Responsible for update and highlight reports presented at Trust Board level. Major contributor to the Staff consultation process

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Candidate Profile A dedicated, self-motivated professional, with both management and hands-on experience

with knowledge of a wide range of computer hardware operating systems, applications and support functions including Operations Management, Service Delivery, Change and Problem Management, Project Management exposure, Strong Customer Focus and Client Liaison skills

Project lead for transition of Service Desk from shared application provision to standalone application and Service to the end users within the trust

Proven IT Service Management background Managed the provision and continued delivery of all IT related services and the associated

internal infrastructure to enable the business and user base to deliver contracted service to various clients

Responsible for the creation and implementation of standard ITIL IT Change management processes including CAB, ECAB, Service Availability tracking and reporting

Managed the budget that covered all aspects of service delivery from a Technology

Responsible for the vendor management and procurement of 3rd party solutions Scoped and costed several scanning options – in-house, full outsource & combination of both Drafted call-off contracts utilizing G Cloud – Cloud store – NHS frameworks Drafted and updated overall financial data input to the Business Case Input to and validated content of the PFHR Business Case – shared responsibility with Programme

Manager Worked with and input to the Central Records team Staff profile plan – present and future state Presented Business Case and individual updates on PFHR work-streams to senior clinicians,

consultants and Trust Executive Board Presented awareness sessions to the workforce – impact/timeframes/staff release profile, R & R and

creation of generic job descriptions for future state post implementation of electronic patient records opposed to paper physical case-note handling

Input and attended to all meeting associated with Staff Consultation with senior directorate managers, HR and union representatives

4 direct reports – combination of Project Managers & co-ordinators Expected implementation of Electronic Patient records – case-notes May 2016

Sep 2003 — Nov 2013: AccentureTechnology Services Infrastructure Lead (HR Services) Responsible for the provision of all managed services to support the AHRS business and its clients Managed the provision and continued delivery of all IT related services and the associated internal

infrastructure to enable the business and user base to deliver contracted service to various clients Managed the budget that covered all aspects of service delivery from a Technology perspective Managed a team of 6 in total covering various disciplines within IT, having 5 direct reports Managed the day to day relationship and service with IT infrastructure service providers, to include

all IT services delivered by BT (Desktop Services, Accenture HR Services Network, File and Print, Messaging Services), all IT Services delivered by lO/LTS (Accenture HR Services Data Centre hosting, Mobile, IPT and CCCI telephony) and IT Services Disaster Recovery (in-house provision), which included core production applications, scheduling and implementing DR tests

Reviewed the updating of associated user testing scripts and documentation Responsible for the day to day delivery and control of the documented/contractual service Handled interface for management of change and ascertained the impact of technical change on the

live Accenture HR client and internal services Interfaced into vendors for problem/incident and change management Represented vendors in Accenture HR Services Constantly drove and looked for opportunities to reduce cost and drive value from service providers Managed the workflow and prioritisation of work into the service providers Monitored the quality of service and when required took appropriate action Worked closely with IT Service Control, IT Account Management and IT Commercial Management Attended all service reviews Monitored and managed contract thresholds and SLAs and budget Built a sound commercial and practical relationship with service providers Protected the availability of IT services to both internally and externally for Accenture HR Services Created and managed the processes to implement IT continuous improvement projects with BT/Dell

and IOLTS Managed and owned project related 3rd party engagement processes Managed the interface between business projects and the 3rd party infrastructure suppliers Developed team members to enable them to meet and exceed their goals and objectives, ensuring

high productivity, quality and performance, through the goal setting process Demonstrated a proactive approach, providing timely employee Annual Contribution Summary

discussions, and on-going, constructive feedback related to performance Ensured continued development by encouraging the team to look at expanding their skills and

capabilities to add value to other parts of the business Provided guidance and opportunities for team members to increase their own role scope by

enhancing their skill-sets and capabilities to support In areas outside of their comfort zone Managed the budget to cover all aspects of Technology including contracts with various Managed

Service Providers — circa £6million pa Drove for continuous reduction in annual costs and sought out alternate providers (hardware

maintenance, desktop and network providers) Budget forecasted and allocated Tech charges by client Looked to reduce costs by standardisation and alternate products/technology to enhance

functionality and reduce costs

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Managed the contracted services to deliver within budget, constantly seeking opportunities to reduce the costs to keep within budget and where possible reduce the run rate below budget forecast

Looked at existing practices and technology to see if these could be changed to reduce cost for both the short term and long term

Managed the operational relationship with the 3 Party SDMs to deliver an effective service, working through operational issues which may include scheduling resource and operational tasks in the most effective manner working with a number of different priorities and deadlines

Handled daily and weekly communications with Service Providers regarding management of resource pipeline and requirements for I0 and BT project/run resources

Responsible for daily communications with Accenture HR Services technical teams regarding operational issues involving resource and technical issues

Jul 2000 — Sep 2003: Accenture HR ServicesOperations Manager Joined Accenture HR Services as a contractor in Jul 2000, assisting in the management of the Pension

Management Systems, instigating and owning review of processes and procedures with the remit of identifying, reporting and implementing Improvements

Encouraged the team to be more proactive in continuous improvement initiatives, which included automation and proper use of the change and problem management process

Created requirements specifications for several positions and drafted the associated candidate requirements (Advertisements) to fulfil these positions

Executed reviews to assess and amend the change/problem management processes to enable more efficient use in a commercial environment

Sold up workshop sessions with various departmental managers within HR Services Defined and created escalation procedures for use during un-manned operational periods Held other responsibilities around additional service management tasks including defining service

measures (KPl's), SLA management, and statistical generation and associated reporting mechanisms Actively involved in business continuity processes/documentation review and rehearsal execution Managed the three core HR Services sites, managing a team of 10 people covering both Operational

and Support disciplines Handled client negotiations and associated bid activity to expand HR Services customer/cost base Acted as Operational Lead on the outsource project to migrate all HR Services Production/Dev/Test

platforms to Accenture Technical services @ Warwick

Responsible for project planning, managing business expectations, communications and pilot and live rollout of migrated services (this activity was on-going from June 2002 until Feb 2003)

1986 – Jul 2000: British Telecom PLC Network and Operations Shift Manager/Operational Support Manager/Receipt and Dispatch Manager/Computer Operations

Education / Qualifications

1977: Pontllanfraith Grammar SchoolGCE (A) levels passes - Geography and Economics

1975: Pontllanfraith Gramniar SchoolA OCE (0) level 8 passes - History, Geography, Chemistry, Physics, English Lit, English Lang, Mathematics and British constitution

1974: Blackwood Comprehensive School CSE Welsh Joint Examining board 10 passes Arithmetic, Mathematics,

Chemistry, Physics, Geography, History, English Lang, English Lit, Technical drawing, Welding and

Fabrication

System Skills

Hardware - ICL / IBM / AMDAHL / HDS Operating systems - DOS / VSE / VM / VME / DME / VMXA / MVS / DB2 / CMOS / HMC / SYSPLEX

CASHLESS Services / Network CMC’s (hubs) / AFDIRECT / AFREMOTE PC Literate - WORD / EXCEL / POWERPOINT / MS Outlook Software-TSO / ISPF / CDIRECT/NFTP / CA7 / AOC / CICS / VTAM / JES / IDMS / DB2 / CA7 CONTROLD / NETVIEW / CA11 Page 3 of 4 Mark Davies

CRM Platforms: INFOMAN and REMEDY Unix / Open Systems: Hardware - IBM / SUN Solaris / Compaq / Dell Operating systems - NT/ Unix Aix / Solaris Software - Tivoli TEC / BMC PatrollMaestro/Remedy / FTP / Connectflirect / AtarmPoint / TSM / SQL /

Oracle / Psoft / Acqila - PMS

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