Maria Fernandez AlonsoTourism and English Teacher

Have you practice your English outside of the class?

RememberThe only way for

learning is using any opportunity you have for practising your English

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REMEMBER

Shop AssistantWhich are the functions of

a shop assistant?Be attentive to customers’ needs.Give information and advice about

products.Help customers to find the

products they are looking for in the shop.

Handle payments. Arrange orders and deliveries of stock.

Make the customer aware of special offers.

Keep all the stock tidy on display and prevent shoplifting.

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Watch this video and work in pairs

After watching thisVideo:

1) What do you think this shop assistant could improve?

2) What do you think about his boss?

https://www.youtube.com/watch?v=NXBSHXbPICE

Things that can be improvedPositionBody LanguagePersonal territoryThe boss was picking

into his nostrilsToo much versus Two

much. Did you notice it?

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VocabularyAisle /aɪl/TrolleyBasketLiftEscalator /ˈes.kə.leɪ.tər/

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Ways to pay

Cheque /tʃek/Cash /kæʃ/ CoinsCredit cards Debit cards

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Shop Assistant questionsCan / May I help you?Can I help you to find something?What colour would you like?What size would you like? Is there anything else I can help you

with?Would you like to try it on?What can I do for you?How does it fit?How about this one?Would you like anything else?

Customer’s Questions:

Role Play in pairs One is going to be the shop assistant and the other one is going to be the customer.

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English File Intermediate Pg. 40 1. Work in pairs and discuss the situation2. Read the article and see if the ideas you discuss before are or aren’t there3. What did Heidi did wrong?4. Focus on the title and explain the meaning of from hell (i.e. the worst possible kind of mother-in-law or daughter-in-law)5. Is it a true story or not? What do you think about it?