march2014 making connections_a&i
TRANSCRIPT
Our collections and services: how we can help you and your clients
We want you to take away today..
•How the Library works
•What we hold
•What services can help you and your clients
Business and work related
Independent learners & family history
Professional researchers
Secondary students
Tertiary students and academics
Access and Information staff divided into client-focused teams
Operations teams who look after:
Information Request Service
Document Supply Service
Rosters
And our hard-working behind the scenes teams
Indigenous Unit Indigenous local, cultural
history and family history
public libraries developing their library services and collections for their local Indigenous community.
State Reference Library
MAKING CONNECTIONS, MAY 2013
State Reference Library
State Reference Library• Open seven days a
week
• International collection
• All subjects covered
• Most printed books published after 1850 issued here
The Verandah in the State Reference Library
• Very popular area with clients
• Express internet, wireless, printer/copiers, daily newspapers, casual seating
• Can take coffee in!
SRL Reading Room – Lower Ground 1
• “ Ask here” desk
• Reference collection
• HSC resources
• Recent newspapers
• Recent magazines
Legal Information Access Centre – LIAC
Lower Ground 1
Specialist service
Trained staff
State Reference Library – Lower Ground 2
Family history and local history Specialist staff member
Extensive resources
Five online research guides
State Records resources added when their city office closed
Newspapers
Wonderful resource for family history researchers - many NSW newspapers now on Trove
On microfilm next to family history area
Digital Excellence Project – funds digitisation of more NSW newspapers
New titles added regularly
Mitchell Library
Australian research collections
Documenting history and culture of NSW
Special Collections desk - original (unpublished)
materials - manuscripts, diaries, pictures
and maps as well as rare books
Mitchell collections
Mitchell Reading Room
• Space for private study
• Can take in bottled
water and bags
• Express computers,
Wireless
• Copier/printers
• All books are issued in
State Reference Library
Services
Visit our Ask a Librarian page
Telephone Inquiry Service
Operates Monday to Friday during Library opening hours
• Complex or lengthy enquiries can become Information Requests or we may encourage the client to visit us depending on where they live
Information Request Service Online form for requests
We can spend up to 2 hours research on each enquiry
A maximum of 6 enquiries per client per calendar year
Response within 7 working days
No extensive newspaper or family history research
Research Consultation Service
Clients can book
Useful for extensive research
Librarian will meet with them and help them plan their visit and get them started on their research
Access our collections and most eresources from anywhere if
you’re a NSW resident
Sign up for a Library card
MAKING CONNECTIONS, MAY 2013
Blue Library cardSpecial Collections Library card
Collections – stack storage
Book storage onsite Good to know:
• Most of the collection is kept in our stacks here
• Takes about 45 minutes for material to be retrieved
• Can request 7 days ahead of visit and material will be ready when client arrives
Our offsite storage
• More items being sent offsite to western Sydney
• Next day delivery Mon to Fri available after 4 pm
• Online requesting for books, ring us if looking for a journal or newspaper
From SRL collection only
Books published 1960+
Clients can take book home
Includes Audio visual material
Interlibrary loans for public libraries
Keeping in touch
through…• Facebook
• Flickr
• Historypin
Some of our Pinterest boards
Any questions?