march15

19
Our Mission: To provide White Earth RTC and Shooting Star associates with the latest news pertaining to work To provide White Earth RTC and Shooting Star associates a venue to share ideas, accomplish- ments, and other work related topics To provide updates on events, trainings, human resources policies, open enrollments, and other benefits of employment Inside this issue: A MONTHLY NEWSLETTER FOR ASSOCIATES OF THE WHITE EARTH RESERVATION TRIBAL COUNCIL Onaabani-giizis Hard Crus on the Snow Moon 2015 The Shamrock Shake 2 Home Health Clinics 3 WE Years of Service/Birthdays 4-5 SSC Years of Service/Birthdays 6-7 Exceeding Customer Expectations 8 WE Strategic Planning Update 9 Miscellaneous 10 + Here's Everything You Want To Know About The Shamrock Shake. And Some Things You Don't. The McDonald's Shamrock Shake: What was once a sometimes forgotten seasonal tryst for American fast food lovers has now become a full blown long- distance love affair. People anticipate its return for months, rekindling their relationship with this minty March phenomenon. And the heartbreaking goodbye that follows, as it's ripped from our clutches after only a few weeks like a child's favorite plaything locked away in the toy box, leaves us as shaken as the Shamrock Shake itself. So, as we prepare for another season of one-on-one make-out sessions with the Shamrock Shake, we're here to make sure you know it intimately. Perhaps too intimately. 1. First of all, how did we get the Shamrock Shake? It was introduced in 1970 as the St. Patrick's Day Shake. Obviously that name wasn't catchy enough and was scrapped years later for the more alliterative Shamrock Shake. But the beginnings of the Shamrock Shake are a bigger part of McDonald's history than you might know. In 1974, after years of watching his 3-year-old daughter undergo treatment for leukemia and effectively living at St. Christopher's Hospital For Children, Philadelphia Eagles player Fred Hill thought there should be a better way. He reached out to the community to raise money for families that couldn't afford hotel rooms while their sick children were being treated. The Eagles' GM connected with a local McDonald's ad agency and the restaurant's regional manager, and together they created the St. Patrick's Day Green Milkshake promo- tion. Proceeds from the seasonal promotion sales went to purchase a house in Philadelphia, a "home away from home" for families dealing with a sick child. 2. Just how unshakeable is the thirst for the Shamrock? Since its introduction in 1970, over 60 million Shamrock Shakes have been sold. And this is from the 2014 season! 3. What's in this shake, if not actual shamrocks? The Shamrock Shake contains four basic ingredients in its modern McCafé form: ice cream, Shamrock Shake syrup, whipped cream and maraschino cher- ries. But if we're being super McThorough about this, it actually contains 54 different ingredients: Milk, Sug- ar, Cream, Nonfat Milk Solids, Corn Syrup Solids, Mono- and Diglycerides, Guar Gum, Dextrose, Sodi- um Citrate, Artificial Vanilla Flavor, Sodium Phos- phate, Carrageenan, Disodium Phosphate, Cellulose Gum, Vitamin A Palmitate, High Fructose Corn Syrup, Corn Syrup, More Water, More Sugar, Natural Flavor (Plant Source), Xanthan Gum, Citric Acid, Sodium Benzoate (Preservative), Yellow 5, Blue 1— ARE YOU STILL WITH US? — More Cream, More Nonfat Milk, More Corn Syrup, More Sugar, More High Fruc- tose Corn Syrup, Contains Less Than 1%: Mono-And Diglycerides, More Carrageenan, Polysorbate 80, Beta Carotene (Color), Natural (Dairy and Plant Sources) and Artificial Flavor, Mixed Tocopherols (Vitamin E) to Protect Flavor, Whipping Propellant (Nitrous Oxide), Cherries, More Water, More Corn Syrup, More High Fructose Corn Syrup, Sugar, Malic Acid, Citric Acid, Natural (Plant Source) and Artificial Flavors, More Sodium Benzoate, Potassium Sorbate (Preservative), Red 40, Sulfur Dioxide as Preserva- tive (Contains Sulfites). Mmmmmmm? 4. And contain as many calories as 1.5 Big Macs. A large, 22-ounce Shamrock Shake contains a whopping 820 calories. That's roughly the same as 1.5 large fries. Or 2.5 hot fudge sundaes. Or near- ly 3 egg McMuffins. So, yeah, proceed with caution. 5. Shamrock Shakes weren't available nationally until 2012. With the fervent following they've had in recent years, it's tough to imagine why McDonald's took so long to feature the Shamrock Shake national- ly. It took them 42 years! As of 2012, Shamrock Shakes were finally made available nationwide in every one of McDonald's 14,000 U.S. locations. Per- haps most surprising is that until 2010, the Big Apple could not get any Shamrock Shake lovin', and many people were indeed not lovin' it.

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Page 1: March15

Our Mission:

To provide White Earth RTC and Shooting Star

associates with the latest news pertaining to work

To provide White Earth RTC and Shooting Star

associates a venue to share ideas, accomplish-

ments, and other work related topics

To provide updates on events, trainings, human

resources policies, open enrollments, and other

benefits of employment

Inside this issue:

A

MO

NT

HL

Y

NE

WS

LE

TT

ER

F

OR

A

SS

OC

IA

TE

S

OF

T

HE

WH

IT

E

EA

RT

H

RE

SE

RV

AT

IO

N

TR

IB

AL

C

OU

NC

IL

Onaabani-giizis

Hard Crus on the Snow Moon 2015

The Shamrock Shake

2

Home Health Clinics

3

WE Years of Service/Birthdays

4-5

SSC Years of Service/Birthdays

6-7

Exceeding Customer Expectations 8

WE Strategic Planning Update 9

Miscellaneous

10 +

Here's Everything You Want To Know About The Shamrock Shake.

And Some Things You Don't.

The McDonald's Shamrock Shake: What was once a sometimes forgotten seasonal tryst for American fast food lovers has now become a full blown long-distance love affair. People anticipate its return for months, rekindling their relationship with this minty March phenomenon. And the heartbreaking goodbye that follows, as it's ripped from our clutches after only a few weeks like a child's favorite plaything locked away in the toy box, leaves us as shaken as the

Shamrock Shake itself.

So, as we prepare for another season of one-on-one make-out sessions with the Shamrock Shake, we're here to make sure you know it intimately. Perhaps too

intimately.

1. First of all, how did we get the Shamrock Shake? It was introduced in 1970 as the St. Patrick's Day Shake. Obviously that name wasn't catchy enough and was scrapped years later for the more alliterative Shamrock Shake. But the beginnings of the Shamrock Shake are a bigger part of McDonald's history than you might know. In 1974, after years of watching his 3-year-old daughter undergo treatment for leukemia and effectively living at St. Christopher's Hospital For Children, Philadelphia Eagles player Fred Hill thought there should be a better way. He reached out to the community to raise money for families that couldn't afford hotel rooms while their sick children were being treated. The Eagles' GM connected with a local McDonald's ad agency and the restaurant's regional manager, and together they created the St. Patrick's Day Green Milkshake promo-tion. Proceeds from the seasonal promotion sales went to purchase a house in Philadelphia, a "home away from home" for families dealing with a sick

child.

2. Just how unshakeable is the thirst for the Shamrock? Since its introduction in 1970, over 60 million Shamrock Shakes have been sold. And this is

from the 2014 season!

3. What's in this shake, if not actual shamrocks?

The Shamrock Shake contains four basic ingredients in its modern McCafé form: ice cream, Shamrock Shake syrup, whipped cream and maraschino cher-ries. But if we're being super McThorough about this, it actually contains 54 different ingredients: Milk, Sug-ar, Cream, Nonfat Milk Solids, Corn Syrup Solids, Mono- and Diglycerides, Guar Gum, Dextrose, Sodi-um Citrate, Artificial Vanilla Flavor, Sodium Phos-phate, Carrageenan, Disodium Phosphate, Cellulose Gum, Vitamin A Palmitate, High Fructose Corn Syrup, Corn Syrup, More Water, More Sugar, Natural Flavor (Plant Source), Xanthan Gum, Citric Acid, Sodium Benzoate (Preservative), Yellow 5, Blue 1— ARE YOU STILL WITH US? — More Cream, More Nonfat Milk, More Corn Syrup, More Sugar, More High Fruc-tose Corn Syrup, Contains Less Than 1%: Mono-And Diglycerides, More Carrageenan, Polysorbate 80, Beta Carotene (Color), Natural (Dairy and Plant Sources) and Artificial Flavor, Mixed Tocopherols (Vitamin E) to Protect Flavor, Whipping Propellant (Nitrous Oxide), Cherries, More Water, More Corn Syrup, More High Fructose Corn Syrup, Sugar, Malic Acid, Citric Acid, Natural (Plant Source) and Artificial Flavors, More Sodium Benzoate, Potassium Sorbate (Preservative), Red 40, Sulfur Dioxide as Preserva-

tive (Contains Sulfites). Mmmmmmm?

4. And contain as many calories as 1.5 Big Macs. A large, 22-ounce Shamrock Shake contains a whopping 820 calories. That's roughly the same as 1.5 large fries. Or 2.5 hot fudge sundaes. Or near-

ly 3 egg McMuffins. So, yeah, proceed with caution.

5. Shamrock Shakes weren't available nationally until 2012. With the fervent following they've had in recent years, it's tough to imagine why McDonald's took so long to feature the Shamrock Shake national-ly. It took them 42 years! As of 2012, Shamrock Shakes were finally made available nationwide in every one of McDonald's 14,000 U.S. locations. Per-haps most surprising is that until 2010, the Big Apple could not get any Shamrock Shake lovin', and many

people were indeed not lovin' it.

Page 2: March15

Page 2

Shamrock Shakes.. Cont.

6. And if you're lucky, you can try the secret McDonald's menu

item called the McLeprechaun Shake. It's secretly better than the

Shamrock Shake because well, CHOCOLATE.

Listen, you love the Shamrock Shake, but surely that love can only

grow by adding chocolate, right? Next time you're in line for a Sham-

rock Shake, put on your best Irish accent, lean forward and whisper

gently into the cashier's ear that you want the McLeprechaun Shake.

The McLeprechaun Shake is the Shamrock Shake mixed with a choco-

late shake. Maybe they'll oblige, or maybe you'll have to mix it yourself.

Either way, you'll be a happier, more complete person in the end.

7. Oh, and since so many people are confused about the flavor...

It's mint. You can rest easy now, laddies and lasses.

Given this info, decide for yourself if the Shamrock Shake is worth your

time. It's certainly filled with a lot of things, some good and some not so

good, so we'll let you make the call. If you like the idea of a Shamrock

Shake, but not the item itself, why not grab one of the many Shamrock

Shake-like recipes out there and have a blast in your kitchen trying to

make it yourself?

OH and one more item for you.. For good measure, of course.

8. When you mix it all up, Sham-

rock Shakes look like some body

washes.

*This article has been reprinted from the

Huffington Post.

Contact your Employee Wellness Specialist is HR to sign up for the upcoming Blood Drive located in the event center of Shooting Star Casino on Thursday, March 26th, 2015 from 8:30-3:00 pm.

You can also reserve your spot to save a life by going online

at www.bloodhero.com , click Donate Blood, and enter sponsor code: Shootingstar

*For donor eligibility questions log onto www.bloodhero.com or call 1-800-917-4929

Page 3: March15

ONA A BA NI -GIIZI S

White Earth Tribal Headquarters White Earth

March 11th, 2015 10 am to 3 pm.

Biimaadiiziiwiin Senior Apartments White Earth

March 11th, 2015 1 pm to 3 pm

Valley View Senior Apartments Mahnomen

March 9th, 2015 10 am to 12 noon.

Food Distribution East of Mahnomen

March 5th and 18th, 2015 9 am to 2 pm.

Page 3

Brought to you by USDA “SNAP” (Supplemental Nutrition Assistance Program) Colleen Blattenbauer, Nutrition Education 1-218-983-3286 Ext: 1395

Submitted by: Collen Blattenbauer, Nutrition Ed. Recipe Box: Apple Crisp & Fat Free Apple Crisp

FAT-FREE APPLE CRISP

This is a great substitute for apple pie for those

watching their calories. Use whole-wheat flour

for a healthier dessert.

6 apples, peeled and sliced

4 Tbsp. Honey

2 tsp. Ground cinnamon

2/3 C. Rolled oats

1/3 C. Flour

2/3 C. Brown sugar packed

Directions: Preheat oven to 350 degrees. Spray

a 2qt. baking dish with cooking spray. Prepare

the apples and put them in the baking dish.

Combine the rest of the ingredients and mix

well. Sprinkle over apples and bake 30-35

minutes.

APPLE CRISP

6 – 8 medium size apples or more

peeled, cored and sliced

2/3 to 3/4 cups of brown sugar (packed)

You may use same amount of brown sug-

ar twin, but

you can taste the difference and it changes

the texture

of the topping.

1/2 cup flour I tried this with whole wheat

flour and I could not tell any difference in

texture or flavor and it is healthier.

1/2 cup oatmeal

1 tsp. cinnamon

1/3 cup soft butter or more if mixture is

dry

Place sliced apples in sprayed glass pan 8 or 9

inch square pan or 1 ½qt. baking dish. Blend

remaining ingredients until mixture is crumbly.

Spread over apples.

Bake at 350 – 375 for 30 – 35 mins. or until

apples are tender and topping is golden brown.

Serve warm or cold. You can top with cool-

whip lite.

Rice Lake Rice Lake

March 23rd, 2015 10 am to 12 noon

Pine Point Elder’s Center Pine Point

March 25th, 2015 10 am to 1 pm.

Shooting Star Casino Mahnomen

March 9th and 23rd, 2015 7:30 am to 9:30 am.

Elbow Lake Center Elbow Lake

March 13th, 2015 10 am to 12:30 pm.

Pappy’s Café Waubun

March 4th, 2015 11 am to 1 pm.

Evergreen Senior Apartments Waubun

March 4th, 2015 10 am to 11 am.

Naytahwaush Sport’s Complex Naytahwaush

March 16th, 2015 10 am to 12 noon.

Congregate Housing White Earth

March 12th, 2015 10 am to 12 noon

White Earth Home Health Clinics

Attention SSC Associates:

W.E. Home Health will be at the Shooting Star Casino to do Wellness Checks

on (paydays), from 7:30-9:30 a.m. in the associ-ate break room.

Tests Include:

Blood Pressure

Hemoglobin's

Blood Sugars

Cholesterol

Oxygen Levels

Mandatory Benefits Meeting

Associates hired in January 2015 are now

eligible for benefits on: April 1, 2015

Associates need to attend the

MANDATORY

Benefits meeting on: Monday, March 9, 2014

8:30 am — 9:30 am

Or

2:30 pm — 3:30 pm

Event Center

*Questions can be directed to Michelle Olson or Tricia Simon

in the HR Office.

Attention SSC Associates:

Page 4: March15

Thank you for your years of hard work and dedication!

WHITE EARTH

YEARS OF SERVICE

MARCH

Page 4

25 YEARS

Paulette Clark

23 YEARS

Christie Haverkamp

Donald Dalve

20 YEARS

Geri Burnette

18 YEARS

Alfred Fox

15 YEARS

Kimberly Lage

Michael Levy

13 YEARS

Marlene Myhre

12 YEARS

Lori Fairbanks

Richard Fox

11 YEARS

Timothy Reiplinger

10 YEARS

Ronald Warren

9 YEARS

Judy Harder

Jeremy Cossette

Patricia Hanson

6 YEARS

Sonia Christensen

5 YEARS

Steven Olson

Ashleigh Riggle

Jeffrey Olson

4 YEARS

Bradley Teich

Beverly Smith

Victoria Blackburde

Tracy Lhotka

Leigh Harper

Jackie Conley

Lavon Larson

Carrie Bush

3 YEARS

Theresa Bellanger

Gary Belcourt

Tresa Harbit

2 YEARS

Marissa Pederson

1 YEAR

Joshua Zornes

Andrea Thompson

Megan Freudenrich

Kelci Bryan

Juanita Lopez

Karl Biederman

Angela Tomassoni

Miigwech

Page 5: March15

3/1 Grant Atwood

3/1 Justin Voelker

3/1 Cheyenne Bunker

3/2 Clifford Crowell

3/2 Pauliann Neisen

3/2 Jonas Northbird

3/3 Michael Arthur

3/3 Kaylea Burlingame

3/3 Lenora Yellowbird

3/4 Jennifer Bartos

3/4 Debra Killian

3/4 Jay Weise

3/5 Brian Ohren

3/5 Terea Soyring

3/6 Robert Caspers

3/6 Bruce Engebretson

3/6 John McArthur

3/6 Laure Zima

3/7 Barbara Fabre

3/7 Christine Berger

3/7 Gerald Shaugabay

3/8 Claire Kantengwa

3/8 Robert Thibert

3/9 Mary Athmann

3/9 Margaret Eischens

3/10 Beverly Ellis

3/10 Gina Alvarado

3/10 Derek Cornelius

3/10 Lois Fox

3/10 Jennifer Kaiser

3/10 Edward Levy

3/10 Veronica Newcomer

3/11 David Aanestad

3/12 Brenda Koester

3/12 Byllie Meade

3/13 Kattia Stone

3/14 Marilyn Bowstring

3/14 Dawn Heisler

3/14 Raymond Johnston

3/15 Geri Burnette

3/16 David McArthur

3/20 Mary Fredrickson

3/20 Terry Goodsky

3/20 Joyce Highelk

3/20 Mary Jackson

3/22 Heath Anderson

3/22 Donald Dalve

3/22 Linda Fairbanks

3/23 Matthew Smith

3/24 Patricia Bement

3/25 Jeremy Cossette

3/25 Eric Reitan

3/25 Jamie Stevens

3/26 Joan Lavoy

3/26 Douglas McArthur

3/27 Floyd Leu

3/27 Marvin Tibbetts

3/28 Melissa Stevens

3/28 Charles Wadena

3/29 Paul Backman

3/29 Mary King

3/29 Amy Koenig

3/29 Diane McArthur

3/29 Michael Thompson

3/30 Michael Bunker

3/31 Kayla Brownlee

3/31 Adrianne Levy

3/31 Jeffrey Loun

February RTC New Hires

Page 5

2/4 TABITHA CHILTON

2/4 SHANNON L. HEISLER

2/4 AMANDA J. HOLM

2/4 TREVIS A. KNUTSON

2/4 STEPHANIE A. LONGFIELD

2/4 KELLY R. STEINLE

2/11 RACHEL M. LAFRINIERE

2/11 REBECCA K. HASS

2/11 AUTUMN R. ANNETTE

2/18 KAYLA S. BROWN LEE

2/18 LUANNE DURANT

2/18 FAWN M. LESLIE

2/18 LORI SAVOIE

2/25 VIRGINIA G. ANDERSON

2/25 HEATHER R. BIRD

2/25 PAGE P. LHOTKA

ONA A BA NI -GIIZI S

Page 6: March15

Thank you for your years of hard work and dedication !

SHOOTING STAR CASINO

YEARS OF SERVICE

MARCH

Page 6

23 YEARS

Lori Klicker

Lenore Moran

Delallen Bellanger

22 YEARS

John Jaeger

21 YEARS

Patrick Stalberger

Julie Gevik

19 YEARS

Greg Blue

18 YEARS

David Deegan

15 YEARS

Timothy Antell

John Rothschadl

14 YEARS

Dale Boyer

13 YEARS

Dustin Holmvik

Dale Thronson

11 YEARS

Wayne Moen

Roger Danielson

Harold Peterson

10 YEARS

Amy Schoen

9 YEARS

Douglas Norcross

Gail Traun

8 YEARS

Phyllis Teiken

Joseph Aguilar

7 YEARS

Kimberly Melinda

Johnathon Syverson

6 YEARS

Patrick Wichern

James Olson

Lynn Heisler

Ellen Leu

Katherine Arnold

Leslie Aschnewitz

5 YEARS

Roshell Fox

4 YEARS

Joshua Scott

Kelly Stangle

Kris Lee

Floyd Borah

John Dorn

Kevin Kier

Mildred Beaulieu

Byron Metteer

3 YEARS

Andrea Halvorson

Gwendolyn Sargent

Andrew Hisgun

2 YEARS

Derek Kochmann

Leon Bevins

Sharri Bevins

Robert Pawlitschek

Leonard Brooks

Rhiannon Bellanger

Lareina Chief

Tiffany Blue

1 YEAR

Jesse Stech

Lisa Lafriniere

Gayle Hermanson

Steven Goodwin

Anthony Smith

Miigwech

Page 7: March15

SSC New Hires...

Page 7

Happy Birthday to all the Shooting Star associates celebrating in March

Nicolas Valentine

Justin Ek

Paul Rolf

Ryan Burkman

Burton Tuenge

Brittany Hernandez

Kristopher Donner

Montana Roy

Armando Delecruz

Tyler Tibbetts

Thomas Whitener

Lorenzo Lebeau

Deanna Fonder

Adam Roy

Randall Basswood

Kathy Thorpe

Christopher Kier

Nicole Winskowski

Elaina Mewszel

Sheryl Little

Barbara McArhur

Brent Murray

Casey Francis

Donavon Walstad

Jason Stock

Katherine Thompson

Brandi Hagen

Casey Vanata

Ruth Basswood

Shania Jackson

Sierra Weaver

Betty Gunderson

Stephen Stevens

Rebecca Thompson

April Wadena

Keisha Beagle

Matthew Floberg

Maria Fox

James Boll

Craig Siltman

Kerstine Loy

Taylor Makey

ONA A BA NI -GIIZI S

3/1 John Dorn

3/1 James Foster

3/1 Christopher Kier

3/2 Rhonda Fickert

3/2 John Klemek

3/2 Deloris Simonson

3/3 Dawn Lee

3/3 William Stone

3/4 Colleen Inderlee

3/5 Theresa Tibbetts

3/5 Wayne Haaland

3/5 Bonnie Miller

3/6 Debra Lunde

3/6 Jeffrey Moore

3/8 Sandra Lerud

3/9 Byron Metteer

3/9 Jesse Wadena

3/9 Rose Halverson

3/10 Sharri Abendano

3/10 Shari Fjeld

3/12 Nora Butcher

3/12 Shawn English

3/12 Nathan Jenson

3/12 Daniel Miller

3/12 Katherine Arnold

3/12 Brenda Koester

3/12 Dallas Jensen

3/12 Joan Bartz

3/12 Dusty Hagen

3/13 Brian Pederson

3/14 Dalen Thronson

3/14 Audie Burnside

3/15 James McDougall

3/15 Glen Bunker

3/16 Roberta Roy

3/16 Margarette Ronning

3/17 Gerard Malchow

3/17 Isaac Sanchez

3/17 Patrice Neuman

3/17 Rhonda Kaste

3/17 RaeAnn Smith

3/18 Bryan Johnson

3/18 Johnathan Anderson

3/19 Jacob Campbell

3/19 Bonnie Sirjord

3/19 Bruce Basswood

3/19 Simon Burnette

3/20 Todd Thunstrom

3/20 Michael Vik

3/21 Matthew Folstom

3/21 William Webster

3/21 Robert Buckle

3/21 Gary Sistad

3/21 Sierra Stillday

3/21 Cheryl Thompson

3/22 Bryan Carlson

3/22 Benjamin Halverson

3/23 David Antell

3/25 Kris Lee

3/25 Lakeisha Londo

3/26 Maggie McArthur

3/26 Roque DeVall

3/27 Sharon Neeland

3/27 Chase Gagnon

3/27 Pamela Struble

3/27 Samantha Hisgun

3/27 Perry Crabb

3/27 Julie Bekkerus

3/28 Susan Hanks

3/28 Elaina Mewszel

3/28 John Jaeger

3/28 Michael Borah

3/28 Amber Bevins

3/29 Joseph Uran

3/29 Rose Bush

3/29 Matthew Dodd

3/30 John Mischke

3/30 Andrew Hisgun

3/30 Angela Gonzalez

3/30 Alison Rivers

3/30 Ramona Malmo

3/30 Sierra Weaver

3/31 Gina Lang

3/31 Dawn Welch

3/31 Betty Oppegard

3/31 Steven Parsley

Page 8: March15

Page 8

Exceeding Customer Expectations

“No matter the size of your business,

excellent customer service needs be at

the heart of your business model if you

wish to be successful. It isimportant to

provide good customer service to all

types of customers, including potential,

new and existing customers.”

Australian industry experts at busi-

ness.gov.au, stress the importance of

customer service no matter the busi-

ness or service your organization pro-

vides.

Brad Worthley International discuss-

es the following on customer service.

First, it is important to know that there

are three customer satisfaction levels

that define their relationship to you

and your business:

1. Advocates (fiercely loyal-

promoters)

2. Apathetics (Satisfied-Loyal on their

terms)

3. Assassins (Poison your brand– de-

stroyers)

To exceed customer’s expectations we

must

1. Never think we are “good enough”

2. Not forget that, it is the small

things that make the biggest dif-

ferences.

We must also remember that

“Perception is truly the customer’s real-

ity” keeping in mind things like, how

we walk, our eye contact, hand ges-

tures, listening skills, tone of voice, and

more when we connect with our cus-

tomers directly and indirectly. Don’t

forget to TLC—think like a customer,

always be aware of what customers

could misperceive.

How do people judge us? When

speaking to a customer via the phone,

14% of what is heard are “words”

while 86% is voice inflection. In person,

7% is what we say, (the content of our

message), 38% is how we say it, (voice,

tone, humor), and 55% is what we

looked like when we spoke, (our attire,

body language, expressions, gestures,

etc.).

68% of the people we alienate perceive

they have been treated with indiffer-

ence and 97% of the customers unhap-

py with service don’t complain, they

just simply don’t return.

So, what can we do? Well, use the cus-

tomer’s name, at least once. Address-

ing custoners by their first name is al-

ways safe and asking customers to

pronounce what you may not be famil-

iar with isn’t a bad thing either. We

should always avoid terms of endear-

ment.

We can also use pedestal words that

lift the customer’s status such as; “My

Pleasure”—this elevates the perception

of the experience ; “May I” is asking

permission with gives the customer

authority; “I’d appreciate it if..” implies

that he or she has the power to refuse

or grant; “Please” and “Thank You” are

simply great lubricators in human rela-

tions.

Smile. Smiles are contagious and a sin-

cere smile goes a long way when deal-

ing with others.

Listen—You are unlikely to be able to

help all your customers effectively if

you don’t listen to their needs and take

the time fully understand what they are

looking for from you or your organiza-

tion.

Be True to Your Word—Only ever offer

a customer or client something that

you are sure you can give them.

Learn Your Business – Be An Expert;

make sure you know what your busi-

ness does, how it handles certain

items, policies, procedures, and prod-

ucts or services. If you don’t know the

answer to a question then say

so, NEVER lie or make up an answer; if

possible find somebody who does

know the answer. Don’t be afraid to

ask the customer/client questions that

will give you a better understanding of

their needs.

Know how to apologize. When some-

thing goes wrong, apologize. It's easy

and customers like it. The customer

may not always be right, but the cus-

tomer must always win. Deal with

problems immediately and let custom-

ers know what you have done. Make it

simple for customers to complain. Val-

ue their complaints. As much as we

dislike it, it gives us an opportunity to

improve. Even if customers are having

a bad day, go out of your way to make

them feel comfortable.

Give more than expected. Since the

future of all companies lies in keeping

customers happy, think of ways to ele-

vate yourself above the competition.

No matter the type of office you work

in each day, the service you provide or

the products you may sell, excellent

customer service is key. And don’t for-

get that YOU are key to your work

place. Think about it, have you decided

you dislikes somewhere simply of the

actions of ONE employee?

Page 9: March15

PAGE 9

Community forum meetings have been conducted in White Earth, Pine Point, Mahnomen, Naytahwaush, Elbow Lake, Rice Lake, Bemidji, and the Iron Range (Marble). We would like to offer our thanks to all of our dedicated Com- munity Councils. As leaders in your respective communities willingness to help organize these community discussion meetings has greatly assisted us with the strategic planning process. Now the communities’ information will be brought the RTC and division directors to begin the long and complex task of processing the data and beginning to construct the ten year strategic plan. Of course the Community Councils may continue to participate as little or as much as they wish and we welcome your continued efforts. Below is a summary by Dr. John Gonzalez of the First Round of community meetings:

Health, Safety, and Security Substance use is overwhelming and destroying many lives

and families. Law Enforcement seems inadequate. Public Law 280

seems to contribute to issues – jurisdiction issues. Drug dealers are known – but nothing is done by law en-

forcement. Law enforcement seems more threatening to community

members instead of providing a sense of safety and securi-ty.

Limited safe environments for youth to do activities. Limited safe and healthy places for all community members

to be active. Lack of Housing – single adult housing.

Education, Culture, History

Seven Teachings of the Anishinaabe are largely missing in White Earth – very few know what they are and how to live by them.

Ojibwe Language is critical to identity. More emphasis is

needed in schools, tribal programs, government, and com-munities.

More American Indian history needs to be taught in schools. Historical trauma and contemporary manifestations needs to

be taught. Invest more in cultural camps and programs. Increase education standards and performance at COL. Hire more Native teachers and administrators (leadership

should be Native). Mandatory cultural training for non-Native teachers. Increase pay for teachers. Employment, Economic Development Need to provide more jobs than just the casino. More programs for Indian owned small businesses. Invest in Highway 59 corridor for business development. Industrial Hemp as an economic development opportunity. Transportation system needs improvement – especially for

more rural communities. Invest in job opportunities in local villages Environment, Land, Natural Resources Exercise sovereignty over land use and resources within the

reservation borders. Create and enact ordinances to ban use of pesticides, herb-

icides, and chemicals on the reservation by all. Invest more in green and sustainable energy sources. Continue to invest in land purchases.

To continue reading about the White Earth Strategic Planning Process, please see page 11...

The White Earth Tribal Council will be a proactive organization that makes sound decisions

promoting mino-bimaadiziwin (the good life.) The White Earth Reservation will be a safe

place where all people have access to quality employment, housing, education, health and

human services. While we protect our inherent right to self-governance and identity, we are

a community of respect where cultural, historical and environmental assets are treasured and

conserved for future generations

The mission of the White Earth Tribal Council is:

To preserve, promote and enhance our quality of life

White Earth Strategic Planning Community Forum Recap

ONA A BA NI -GIIZI S

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Parents & Kids: Family Safety

Secondhand Smoke: A quick for the Whole Family: How much does your family know about Secondhand Smoke?

Take this quick together. Talk about the answers. Then, take

steps to project your family from the dangers of secondhand

smoke!

Question: In children, the most common health problem

caused by secondhand smoke is:

A. Asthma

B. Bronchitis and pneumonia

C. Ear infections

Answer: C; ear infections are the most common, but all are

serious risks. Each year, about 1.6 million children get ear infec-

tions caused by secondhand smoke; about 1 million have problems

with asthma from secondhand smoke; and about 300, 000 get bron-

chitis and pneumonia from secondhand smoke.

Question: Secondhand smoke contains with of the following

chemicals:

A. Formaldehyde (used in embalming fluid)

B. Benzene (a cancer-causing substance)

C. Arsenic (a poison)

D. All of the above

Answer: D; Secondhand smoke contains over 4,700 chemi-

cals—over 200 are poisonous and at least 50 are known to cause

cancer.

Question: True or False? Secondhand smoke can harm pets.

Answer: True; Dogs and cats that breathe secondhand smoke

are more likely to develop lung cancer. It may also cause other

breathing problems in other animals.

Question: Which of the following is the leading cause of

secondhand smoke related deaths?

A. Lung cancer

B. Heart disease

Answer: B; In the U.S., between 35,000 and 62,000 people die

each year as a result of heard disease caused by secondhand smoke.

More than 3,000 people die from lung cancer caused by

secondhand smoke.

Question: Which of the following are ways to protect your fam-

ily from secondhand smoke?

A. Ask babysitters, friends, and relatives not to smoke around

your family.

B. Politely ask smokers not to smoke in your home or car.

C. Set up a comfortable outside area for visitors who do smoke.

Answer: Any of the above! What other ways can you think of

to protect your loved ones?

Question: What can you say to a visitor who wants to smoke in

your house?

A. “I’m sorry, but this is a nonsmoking home..”

B. “We don’t want to expose our children to secondhand smoke.’

C. “Can you pleas smoke outside? My doctor told me

secondhand smoke is bad for my health.”

Answer: A, B, or c.

Question: True or False? Opening a windor in your home or

car is a good way to protect yourself from secondhand smoke.

Answer: False; It can take up to three or more hours for smoke

to clear out of a room, even with a fan. Smoke residue can also

attach to fabric and other products. The best protection from

secondhand smoke is to eliminate smoking entirely from area(s).

Question: True or False? Secondhand smoke causes 30 times as

many lung cancers as all other types of air pollution combined.

Answer: True; In fact, a smoke-filled room can have up to 6

times the pollution of a crowded highway.

Question: What is the percentage of people in the U.S. who

think smokers should not smoke around nonsmokers?

A. About 30 %

B. About 15%

C. About 65%

D. About 80%

Answer: D; Most people in the U.S. don’t smoke and don’t

want to breathe other people’s smoke.

Question: What can you, as a family, do if someone in your

family smokes?

A. The person who smokes could try to quit.

B. Everone in the family could support the person’s efforts to

quit.

C. If the smoker is not ready to quit, the family could set up a

place to smoke outside so that other family members do not

have to breathe secondhand smoke.

Answer: All of the above; What other ideas do you have?

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Something Extra...

Reminder: White Ear th staff members are welcome to attend training sessions, per supervisor approval.

**Mandatory trainings are for Shooting Star Associates.

ONA A BA NI -GIIZI S

Tribal Governance and Programs

Constitutional Reform.

Need more transparency and accountability across all aspects of Tribal Council, Governance, and Programs/Departments.

Develop and institute a code of ethics that is enforced consistently and fairly.

Improve communication about council meetings (many people used RBC instead of RTC), including all minutes.

Need more Native employees, especially at the leadership levels.

Election process needs improving. Refine absentee balloting sys-tem.

Council members need to be more visible in communities and more accessible.

Community Councils (CC) need more authority to create, enact, and enforce ordinances.

Strategic Planning Community meetings are now in their final round. Dr. John Gonzalez will be compiling the info mation to place into next month's Anishinaabeg Today. There will also be an opportunity at the March 5th

Quarterly Meeting to address this initial phase of the Strategic Planning Process. There will be a questionnaire sent out asking for additional input from all tribal member and their families in order to assist the RTC, division dire- tors, staff and facilitators. Upcoming community meeting times and dates are:

Mahnomen (Shooting Star) - March 7, 11am-1pm

Elbow Lake (Elder Center) - March 7, 3pm-5pm

Naytahwaush (Sports Complex) - March 8, 11am-1pm

Rice Lake (Community Center) - March 8, 3pm-5pm

Bemidji/Cass Lake (*TBD) - March 14, 11am-1pm

Minneapolis/St. Paul - *TBD

*To find specific meeting locations for your community, go to whiteearth.com or facebook.com/WhiteEarthNation.

**Please note that these meetings are open to anyone that would like to

attend. ***A light lunch will be served.

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PAGE 13 ONA A BA NI -GIIZI S

Event Information

Announcers: Jerry Dearly, St Paul, MN & Vince Behl, Bemidji, MN.

Host Drum: Young Buffalo Horse, WI

Arena Director: Rusty Gillette, Falls Church, VA

Sound: Dale Roberts, Oklahoma

Head Woman Dancer: Hannah Balderas, Fort Berthold, ND

Contest Categories & Specials

Golden Age Men’s & Women’s (60+)

Senior Adult Men’s & Women’s (35-59)

Junior Adult Men’s & Women’s (18-34)

Teen Boys & Girls (13-17)

Junior Boys & Girls (6-12)

Tiny Tots Day Money (0-5)

Singing Contest (1st-4th)

Women’s Dance Special in Honor or Head Woman Dancer

Mary Jane Schneider Memorial Song; Saturday, April 18th 2015, evening session.

Registration will open Friday, April 17th, 2015 4:00 pm

Registration will close Saturday April 18th, 2015 1:00 pm

Contest rules and other information are available online at www.und.edu/org.undia

Grand Entries

Friday, April 17th, 2015 7:00 pm

Saturday, April 18th, 2015 1:00 & 7:00 pm

Sunday, April 19th, 2015 1:00 pm

Traditional Meal

Saturday, April 18th, 2015 5:00 pm

Craft Vendors

Contact Darlene Nelson at 701.777.4291

Admissions

UND students free (Must show current student ID) $12 for weekend or $7 per day

60+ & 5 and under free

(wristbands must be worn at all times)

Attention all Participants:

All dancers and singers are required to fill out a W-9 or W-7 form before registration which will require their SSN or SIN. Non-US citi-zen winners will be subject to additional IRS paperwork and 30% withholding. SSN or SIN and picture ID required with winnings of $600+

Sponsors: UND Office of the President, City of Grand Forks, UND

Student Government, American Indian Student Services, Department

of American Indian Studies, Cultural Awareness Committee.

UND Powwow 2015

Page 14: March15

PAGE 14

Group Fitness Opportunities:

Yoga

Tuesday 7:00am Shooting Star Casino, 2:00pm WE fitness center

Wednesday 6:00pm Bejou VFW

Thursday 2:00pm WE fitness center, 4:00 pm Waubun HS.

Aqua Zumba

Tuesday 4:30 pm at the Mahnomen Pool

*Schedule is subject to change.

*For questions contact Carolyn Osenga-McCollum at

[email protected]

Last month’s recipe box contained delicious ways to prepare

Beans—a great source of protein.

Protein is made of amino acids that function like building

blocks, and different foods contain different amino acids. The

body needs protein for many functions, and fortunately, protein

deficiencies are rare in people eating a varied diet that contains

adequate calories. However, not enough protein in the diet has

numerous negative effects.

Hair and skin changes may occur when a person does not

eat enough protein, as noted by certified clinical nutritionist

Gay Riley on NetNutritionist.com Hair may become fine

and brittle or abnormally silky, which are signs of fragility.

It also may lose its color. Not enough protein can lead to

hair that is easily plucked out. Alopecia, or hair loss, can

result, either in patches or large areas. In addition, delayed

wound healing is possible with protein deficiency. Skin may

undergo changes in pigmentation, and the individual may

develop dermatitis or pressure ulcers.

Inadequate protein in the diet can lead to muscle weakness

and wasting, and muscle wasting results in a loss of muscle

mass. In children, insufficient protein causes a failure to

gain weight and to grow. Severe and prolonged protein defi-

ciency leads to the wasting disease kwashiorkor. Kwashior-

kor typically begins when babies are weaned using foods

that have sufficient calories but inadequate protein. Initial

signs of this disease include diarrhea, lethargy, fatigue, apa-

thy and irritability. Kwashiorkor causes fluid retention,

resulting in a puffy, swollen appearance. Severe cases have

the signature characteristic of a protruding abdomen while

the rest of the body appears very malnourished. This dis-

ease is most common in very poor countries. In developed

countries like the United States, kwashiorkor is typically an

indication of child abuse or severe neglect.

Protein is essential for the immune system, and prolonged

low protein intake can manifest as impaired immunity. Anti-

bodies that defend against disease are made of proteins.

Impaired immunity leads to increased and more severe in-

fections, noted MedlinePlus.

Because protein is vital for many physical processes, not

enough protein in the diet can cause numerous irregularities.

Inadequate protein intake may cause problems with the

blood, for instance, because the protein hemoglobin carries

oxygen in the bloodstream, and proteins are involved in

blood clotting. A lack of protein also can cause hormonal

disorders. Some hormones that regulate body systems are

composed of amino acids, such as the hormones that regu-

late digestion, metabolism, nutrient absorption and blood

sugar levels.

For protein tips, continue reading this article on page 18.

The information has been brought to you by: The LIVESTRONG Founda-

tion http://www.livestrong.com

This information is for educational use only. It should not be used for treatment.

Colleen Blattenbauer White Earth USDA “SNAP” Nutrition Education

Snap Education: THE EFFECTS OF NOT ENOUGH PROTEIN IN YOUR DIET

Page 15: March15

PAGE 15

ONA A BA NI -GIIZI S

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PAGE 16

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Something Extra...

ONA A BA NI -GIIZI S

Save The

Date

March 7th,

2015

11:00-1:00

Courts Plus

Community

Fitness

3491 University

Drive S Fargo

Page 18: March15

Snap Education: THE EFFECTS OF NOT ENOUGH PROTEIN IN YOUR DIET cont.

Tips to help you make wise choices from the Pro-

tein Foods Group

Go lean with protein

The leanest beef cuts include round steaks and roasts (eye

of round, top round, bottom round, round tip), top loin,

top sirloin, and chuck shoulder and arm roasts.

The leanest pork choices include pork loin, tenderloin,

center loin, and ham.

Choose extra lean ground beef. The label should say at

least “90% lean.” You may be able to find ground beef that is

93% or 95% lean.

Buy skinless chicken parts, or take off the skin before

cooking.

Boneless skinless chicken breasts and turkey cutlets are

the leanest poultry choices.

Choose lean turkey, roast beef, ham, or low-fat luncheon

meats for sandwiches instead of luncheon/deli meats with

more fat, such as regular bologna or salami.

Keep it lean:

Trim away all of the visible fat from meats and poultry

before cooking.

Broil, grill, roast, poach, or boil meat, poultry, or fish in-

stead of frying.

Drain off any fat that appears during cooking.

Skip or limit the breading on meat, poultry, or fish. Bread-

ing adds calories. It will also cause the food to soak up more

fat during frying.

Prepare beans and peas without added fats.

Choose and prepare foods without high fat sauces

or gravies.

Choose seafood at least twice a week as the main protein

food. Look for seafood rich in omega-3 fatty acids, such as

salmon, trout, and herring. Some ideas are:

Salmon steak or filet

Salmon loaf

Grilled or baked trout

Choose beans, peas, or soy products as a main dish or

part of a meal often. Some choices are:

Chili with kidney or pinto beans

Stir- fried tofu

Split pea, lentil, minestrone, or white bean soups

Baked beans

Black bean enchiladas

Garbanzo or kidney beans on a chef’s salad

Rice and beans

Veggie burgers

Hummus (chickpeas) spread on pita bread

Choose unsalted nuts as a snack, on salads, or in main dishes.

Use nuts to replace meat or poultry, not in addition to these

items:

Use pine nuts in pesto sauce for pasta.

Add slivered almonds to steamed vegetables.

Add toasted peanuts or cashews to a vegetable stir fry

instead of meat.

Sprinkle a few nuts on top of low-fat ice cream or frozen

yogurt.

Add walnuts or pecans to a green salad instead of cheese

or meat.

PAGE 18

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ONA A BA NI -GIIZI S PAGE 19

Something Extra...

The SSC Human Resources

department participated in a

team building event to further

develop the team’s efficiency

and effectiveness in achieving

their goals .

Photo taken at Maplelag Resort

and submitted by the HR Staff.

Upcoming Events 5th Annual Paddle Auction

Date: April 23, 2015 to be held at the Golden

Eagle Bingo Hall

Relay For Life

Date: June 5th, 2015 to be held at the Waubun School track

If you would like to help with either of these events please

contact:

Michelle Olson 218-936-2530 or Tricia Simon 218-936-2537

Thank you!!

Were you lucky enough to find all the hidden shamrocks throughout this month’s Employee

Newsletter? If you believe so and are willing to try your luck a prize drawing, detach this section

and submit the following to Aimee Smith in HR before March 31st!

Name: __________________________________________

Employed at: SSC or RTC (circle one)

Department:______________________________________

Email: __________________________________________

Phone___________________________________________