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Table of Contents

Partnerships....................2

Leadership..................4-5

Updates......................5-6

Faculty Spotlight........7-9

Did you know...?.........10

Information Technology

Pepperdine Help Desk

Available 24/7

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(866) 767-8623

IT Website

community.pepperdine.edu/it

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INSIGHT | MARCH/APRIL | 2013

M A R C H / A P R I L 2 0 1 3P A R T N E R S H I P SUniversity Leadership on Board to Implement University-wide CRM SolutionIn 2012, Chief Information Officer Jonathan See spoke with University leadership about the benefits that a

centralized constituent relationship management (CRM) tool would bring to the University. Centralizing a

CRM tool like this for Pepperdine can present many opportunities beyond recruitment efforts including the

ability to better assist students by tracking their progress throughout their college life, into graduation and

beyond.

Since the new year, President Andrew Benton and Provost Darryl Tippens have agreed to serve as the ex-

ecutive sponsors for the initiative. A program committee was formed to oversee the process, provide input

and guidance to the design and selection of the campus-wide CRM solution, and make recommenda-

tions to the executive sponsors. Representatives from Pepperdine schools and major areas have been ap-

pointed to serve on the committee. Pepperdine leadership aims to implement a centralized CRM solution

for the University by August 2015. To help guide Pepperdine through process, Robert “Bob” Schumacher,

CRM consultant and Pepperdine alumnus, has been retained as project manager for this initiative.

“The enterprise CRM initiative is not about purchasing another technology solution,” See ex-

plained. “This is an excellent opportunity for the University as an institution to review and im-

prove its business processes to strategically enhance not only our recruitment, retention, and

advancement efforts, but also marketing and communication strategies with our key constitu-

ents.”

The University currently operates in a multi-systems environment that has contributed to certain inefficien-

cies and data integrity issues. See further explained that a one-database architecture, coupled with inte-

grations with other key systems, will generate great business values for the institution.

Members of the Pepperdine community who are interested in staying up-to-date with this initiative can go

to the Enterprise CRM website http://community.pepperdine.edu/crm/ or subscribe to the Enterprise CRM

listserv go to https://listerv.pepperdine.edu and select ENTERPRISECRM from the list.

P E P P E R D I N E I N F O R M A T I O N T E C H N O L O G Y

M O N T H L Y R E P O R T

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On Friday, March 15, 2013 Chris Low was

promoted to Team Leader of the Seaver

College Technology Liaisons. Chris will re-

main the main support person for the Re-

ligion and Social Science divisions, as well

as collaborate with all the Technology Li-

aisons to continuously improve the service

provided to all Seaver College academic

divisions.

“Chris has earned this promotion

based on the initiative he has

shown in the past year or two,” com-

mented Jerry Hoover, director

of client services. “His work on the Seaver College major equipment program and the Continu-

ous Service Improvement program is indicative of his leadership qualities. I look forward to work-

ing with Chris on these and other new programs.”

Chris grew up around computers, writing his first programs at age 11 in BASIC. Always an active

church member with a strong desire to serve others, he thought pastoral ministry was his calling

and received his Masters of Divinity from Fuller Theological Seminary.

Prior to Pepperdine, Chris helped several non-profit Christian organizations develop their com-

puter and AV technologies. In 2006, Chris found his way to Pepperdine as the Technology Liaison

for the Religion and Social Science divisions where he is known as the “Chaplain of Technology.”

In addition to his work here, Chris is a member of his

church’s AV team, troubleshoots his father-in-law’s Win-

dows 3.11 computer and builds Chinese lions for fun. He is

a husband and father to three kids who love to come visit

his office in Malibu.

Please join IT in congratulating Chris in his new position.

Chris Low Named as Team Leader of the Seaver Technology LiaisonsL E A D E R S H I P

Chris’ ceremonial Chinese Lion head he built and was displayed at the San Diego Chinese Historical Museum

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L E A D E R S H I PAlan Regan Named Director of Technology and Learning

On Friday, April 5, 2013, Alan Regan was named Director of Tech-

nology and Learning at Pepperdine University. Alan brings with him

more than 20 years of professional experience working with tech-

nology and offers expertise and insights to the faculty of Pepper-

dine University.

“I am delighted to see Alan promoted to Director for

Technology & Learning,” reflected Professor V. Seshan of

Seaver College. “I have known and appreciated Alan

since his Pepperdine and Seaver undergraduate days

about two decades ago. Alan has faithfully taught each and every

capstone class of mine, both in the Business Administration Division

and the ISL Division, about technology, compiling and putting together multiple volumes of Cap-

stone Research Team Projects. He is humble, unassuming and very proficient.”

As director, his focus will be on faculty outreach and partnership to promote the effective use

of learning technologies. He is passionate about helping faculty use technology to create effi-

ciencies, address challenges, and meet teaching and learning objectives. Alan regularly offers

workshops, contributes to documentation projects, and leads or participates in major strategic

technology initiatives for the University. Some of his past accomplishments include the Seaver

Business Notebook Computer Program (2002-2004), Blackboard Academic Suite Implementation

(2006-2007), Sakai CLE Implementation (2009-2010), IT Grants for Faculty (2012), and Technology

and Learning Faculty Conference (2013).

“Alan helped us transition our Education Leadership Administration (ELA) program from

face-to-face to hybrid 60:40,” commented Linda Purrington, Ed.D., Academic Chair of

the Educational Leadership, Administration and Policy Doctoral Program. “He provid-

ed invaluable training for our ELAP and ELA faculty and staff and most recently co-led

an online course for faculty members to learn ways in which they might strengthen their online

teaching.”

Outside of Pepperdine, Alan served as the program chair for the joint 2012 Jasig-Sakai Confer-

ence and is the current chair of the 2013 Open Apereo Conference. In the past, he’s enjoyed

teaching an undergraduate course on business computing and working in the film and video

game industries. He is also a certified breathwork meditation instructor and in his spare time leads

meditation classes at a West LA yoga studio.

Please join IT in congratulating Alan in his new position.

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U P D A T E SPepperdine Students Inform the Nation on Technology use in AcademicsEvery year Pepperdine undergraduate students are invited to participate in the EDUCAUSE Cen-

ter for Applied Research (ECAR) online survey. Students are asked about the technology they

own and how they use it on campus and at home. Information is gathered about how skilled

students believe they are with technologies, how they perceive technology is affecting their

learning experience, and their preferences for technology in courses.

More than 190 universities and

more than 100,000 undergrad-

uate students across the na-

tion participate in the national

survey.

2012 ECAR Survey Results:

Here is a sample of the re-

sults gathered from the 2012

ECAR survey. The full infograph

can be found at http://net.

educause.edu/ir/library/pdf/

ERS1208/EIG1208.pdf

Similar to the TechQual+ survey,

the results of this survey are used to inform Pepperdine’s technology priorities and initiatives. For

more information about the study visit http://ww.educause.edu/ECAR/Reference/StudentStudy.

Learn About the Services Offered by the Technology and Learning GroupCourses Faculty Documentation

http://community.pepperdine.edu/techlearn/tools/courses/faculty/

Faculty Professional Development

http://community.pepperdine.edu/techlearn/teaching/faculty-professional-development/

Faculty Speaker Series

http://community.pepperdine.edu/techlearn/teaching/speaker-series/

Technology and Learning Blog: http://community.pepperdine.edu/techlearn/teaching/blog/

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Class Distribution Lists were Improved on April 1, 2013Improvements to Pepperdine’s Class Distribution Lists were launched Monday, April 1, 2013. The

changes resolved several issues and offered new abilities as well. The new process will improve com-

munications between students and their instructors and benefit all schools of Pepperdine University.

Every course at Pepperdine is given a unique email distribution list that is used by the instructor to

communicate to his or her students in that class. Prior to the improvements, every semester these lists

were removed and new class distribution lists were created for the next school term. Unfortunate-

ly, because each of the five schools follows different academic calendars, this old process would

cause some distribution lists to be cut off prematurely.

To address this issue, IT’s server engineering team spent considerable time redesigning and rewriting

the process of creating class distribution lists to allow for concurrent class lists to exist. This way when

a semester ends in April for Seaver College the class lists for the Law School will continue to exist until

their term ends in May. To ensure the new process met the needs of the entire community, Pepper-

dine’s Faculty Steering Committee provided guidance on the new naming convention of the lists.

Benefits Include:

-Professors can communicate to an upcoming class before the term begins

-Professors can continue to communicate to a previous class for a short time after the class has end-

ed

-The new process fully automates the creation and removal of lists

-The new process updates student enrollment data daily rather than weekly

New Naming Convention:

To allow email lists for multiple semesters, a new naming convention was adopted. The new names

will help faculty, staff, and students identify each list by the appropriate term.

To learn more about the new Class Distribution Lists, please visit http://community.pepperdine.edu/

it/tools/email/classdistributionlists/classdislists.htm.

U P D A T E S

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Dr. Margaret Riel - Fostering Collaboration with Online Learning CirclesF A C U L T Y S P O T L I G H T

Dr. Margaret Riel is co-chair of the online Master of

Arts in Learning Technologies (MALT) at the Grad-

uate School of Education and Psychology (GSEP).

Her early work involved the design of a model of

cross-classroom communication -- Online Learn-

ing Circles -- in the K-12 context. She designed the

program for thousands of teachers from schools

around the world to engage their students in the

work of learning circles.

Dr. Riel explains that the goal of the Learning Circle

model is to build, share, and express knowledge

through a process of open dialogue and deep reflection around issues or problems with a focus on

a shared outcome. Online learning circles take advantage of social networking tools to manage

collaborative work over distances.

At the 2013 Technology and Learning Faculty Confer-

ence in February, Dr. Riel, Dr. Paul Sparks, and a group

of their students from the MALT program demonstrated

Learning Circles in action by using the online collabora-

tive tools Google+ Hangouts and Google Drive.

In real-time, the professors connected with their students

(broadcasting from different locations) to show attend-

ees how easy it is to synchronously communicate and work together using these tools. Through

these tools, professors and students can talk, see one another, share documents, and much more.

To view the entire conference session, visit https://www.youtube.com/watch?v=3stRI9zqWjU.

Dr. Riel has received an award from the prestigious United States Distance Learning Association

for this model. Recently, she posted a blog on Microsoft’s Partners in Learning site titled “Learning

Circles - An innovative Structure for Collaboration”, which can be found at http://www.pil-network.

com/HotTopics/virtuallearningenvironments/learningcircles.

Learn more about Online Learning Circles at https://sites.google.com/site/onlinelearningcircles/

Home.

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2013 Technology and Learning Conference Videos are Now Available

Now available! The 2013 Technology and

Learning Conference videos are now avail-

able on the Technology and Learning

group’s community page at

http://community.pepperdine.edu/techle-

arn/events/conference/techlearn13/post-

conference.htm.

T E C H N O L O G Y & L E A R N I N GCIO Sponsors Group of Faculty and Students to Attend a Conference onPen & Touch Technology on EducationThe Graduate School of Education and Psychology (GSEP) hosted a three-day conference called

”Workshop on Impact of Pen & Touch Technology on Education” at the West Los Angeles Campus,

which began Thursday, March 21, 2013.

Chief Information Officer Jonathan See sponsored a group of 20 Pepperdine faculty and graduate

students to attend this event.

The workshop featured an array of speakers, displays, and participatory demonstrations of univer-

sity and K12 use of pen and touch technology across the spectrum of disciplines, including the hu-

manities, engineering, mathematics, computer science and natural sciences. Keynote presenters

included Ken Hinckley of Microsoft Research, Andy Van Dam of Brown University, and Ken Forbus of

Northwestern University.

The workshop was created by the Workshop on the Impact of Pen and Touch Technology in Educa-

tion (WIPTTE) organization, which focuses on sharing research and effective practices on the use of

these tools in education.

We would like to thank GSEP Professor Eric Hamilton and the Workshop on the Impact of Pen and

Touch Technology in Education organization for bringing this opportunity to the Pepperdine com-

munity. To learn more about the event, visit: http://bitly.com/pepperdinewiptte.

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April 2, 2013 marked the end of the spring Fac-

ulty Professional Development program. Faculty

participants Jennifer Rumack, Estella Castillo-Gar-

rison, Alfonzo Webb, Desiree Friedman, Jonathan

Erickson, Lory Selby, and faculty mentor Linda

Purrington gathered at the West LA campus. Par-

ticipants were filled with optimism and excitement

as they talked about the new ways they could

incorportate technology into their teaching. The six-week program was conducted entirely online

except for two face-to-face meetings. Topics ranged from new pedagogies of “flipping the class-

room” to more effective methods of presenting information to learners with better graphic design.

Quotes from the faculty participants:

“Wow, what can I say. I’ve been teaching online for a few years and although I have

always tried to incorporate as many tools as possible, I had no idea about many of the

tools that were presented in this course. I am grateful to have had this opportunity. I thank

the team for their great work in putting this course together and for their continued support

as we move forward in our attempts to improve our online teaching practice. I am certain that as

more tools become available, it will be important to remain engaged with this incredible resource.”

- Estella Castillo-Garrison

“The wealth of information was overwhelming at first glance but the discussions walked us through

the many options and gave me enough understanding of what each could do that I could make

some decisions about what would work best for my class.” - Lory Selby

“I really enjoyed being exposed to so many different means of promoting and sustaining student

engagement. I now have so many more things that I want to learn and questions about how to use

what I did learn more efficiently and effectively.” - Linda Purrington

“I truly appreciated the information and assignments within the professional development! The re-

sources were aligned to the learning objectives and provided an ideal opportunity for everyone to

collaborate on their learning.” - Alfonzo Webb

“I’d love to keep the dialogue going and continue to share our progress over time, as

well as any new tech tools we discover along the way.” - Desiree Friedmann

Eight Faculty Members Begin a New Journey Teaching with TechnologyF A C U L T Y S P O T L I G H T

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D I D Y O U K N O W . . . ?

S u b s c r i b e o r T e l l U s W h a t Y o u T h i n k

Do you know someone who would benefit from reading IT’s InsighT Report? Or do you have a

question or comment about the report? Drop us a line at techcomm@pepperdine.edu.

Below are some statistics about Information Technology from February and March 2013.

More than 150 People Participated in the 2013 Information Security Briefings

More data passed through Pepperdine’s Internet connections in February and March of 2013 than in 2012

In February and March of this year, the Information Security Office (ISO) held a number of

Information Security Briefings more than 150 Pepperdine faculty and staff participated in

these sessions.

Read ISO’s Blog

Stay up-to-date with the ISO by following

them on their blog:

http://isopepper.blogspot.com/

The blog has the latest security tips and it

highlights what ISO does for the community

and how you can help preserve trust in the

University and help protect the University’s

information and its students.