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Contents 1. Purpose of the Financial Services Guide .............................................................................. 3 2. About Chancellor Portfolio Services .................................................................................... 3 3. Authorised Financial Services .............................................................................................. 3 4. Australian Financial Services Licence ................................................................................... 4 5. Procedure for providing Advice ........................................................................................... 4 6. Product Disclosure Documents ............................................................................................ 4 7. Personal Financial Product Advice ....................................................................................... 4 8. If clients decline to provide some or all of their personal information ................................ 5 9. How you may provide instructions to us ............................................................................. 5 10. What information do you maintain in my file and can I examine my file? ...................... 5 11. Complaints ....................................................................................................................... 6 12. Compensation Arrangements .......................................................................................... 6 13. Fees ................................................................................................................................. 6

14. Representative Remuneration .................................................................................... 7 15. Referrals ...................................................................................................................... 7 16. Privacy ......................................................................................................................... 7

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1. Purpose of the Financial Services Guide

The purpose of this Financial Services Guide (FSG) is to provide clients with sufficient information

to enable them to decide whether to use Chancellor Portfolio Services to provide personal

financial product advice and dealing services in the products in which we are authorised.

This FSG is provided by Chancellor Portfolio Services and was prepared on and is dated 01 March

2020.

2. About Chancellor Portfolio Services

Chancellor Portfolio Services Pty Ltd

AFSL 241429

Level 2, 167 Castlereagh Street

Sydney NSW 2000

P: (+61) 2 9300 3666

E: cps@chancellor.com.au

3. Authorised Financial Services

Chancellor Portfolio Services is authorised to provide advice and deal on behalf of another in the

following classes of financial products, to retail and wholesale clients:

• Basic deposit products

• Derivatives

• Foreign exchange contracts

• Government debentures, stocks or bonds

• Managed investment schemes

o including Investor Directed Portfolio Services

• Securities

• Superannuation

• Margin Lending

When we provide you with advice and dealing services we are acting on your behalf and not on

behalf of any particular product issuer.

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4. Australian Financial Services Licence

Chancellor Portfolio Services Pty Ltd operates under an Australian Financial Services Licence (AFS

Licence) No. 241429, issued by Australian Securities & Investments Commission (ASIC). The

commencement date of the Chancellor Portfolio Services AFS Licence is 15 December 2004.

5. Procedure for providing Advice

In addition to this FSG, clients, from time to time, may receive from Chancellor Portfolio Services

a Statement of Advice (SOA) and/or Record of Advice.

The SOA is a statement of the advice provided and the basis on which that advice is given and

how it is in the best interest of the client. It will also include information regarding our fees in

connection with the provision of that advice. Chancellor Portfolio Services will also include

disclosure of any relationships that may influence us in the giving of that advice.

A Record of Advice (ROA) is a statement of the particulars of recommendations made to the

client and the basis on which the recommendations are made. It will also include fees associated

with the advice and any relevant conflicts of interest.

It will include a statement that information about the client is set out in the initial SOA. This

statement removes the need to reproduce a new SOA each time advice is provided where a

client’s personal circumstances have not materially changed.

A copy of the SOA and/or ROA will be held by Chancellor Portfolio Services and is available on

request from the client. It is a requirement that an ROA is to be held by us for a period of 7 years.

6. Product Disclosure Documents

If we recommend a particular financial product (other than listed securities), such as managed

investment schemes, exchange traded options, an Investor Director Portfolio Service (IDPS), a

separately managed account (SMA) or superannuation you will be provided with a Product

Disclosure Statement (PDS). A PDS is a document issued by the product issuer explaining the

features, fees and risks of the product and other important information to assist you in making

a decision about the product. You should receive and review the PDS prior to making a decision

about the product.

7. Personal Financial Product Advice

Before we provide personal financial product advice, we will ask the client to provide certain

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personal information, including investment objectives, financial situation, risk profile and needs.

This information will be kept confidential and inline with our Privacy Policy. If the client chooses

to provide this information the client should ensure that your adviser becomes aware of any

changes that may be relevant to any advice given in the future.

Clients should consider the appropriateness of any advice in light of personal circumstances

before acting on the advice.

8. If clients decline to provide some or all of their personal information

Should this be the case, your adviser may not be able to make recommendations appropriate to

your investment objectives, financial situation and needs. If you choose not to provide

Chancellor Portfolio Services with all of your personal information, or the information you

provide is incorrect, or becomes incorrect, this may affect the advice we provide. In addition,

Chancellor Portfolio Services may consider that it is unable to provide advice to you.

9. How you may provide instructions to us

You must take reasonable care and responsibility for accuracy for any instructions that you

provide us. Where the instructions are via email, mail or fax please ensure that you alert your

adviser. If your instructions are incomplete or unclear we are under no obligation to act on such

instructions. We will not be liable for any cost, expenses, loss or damages you may suffer or

incur in conjunction with any action taken or omitted by us in following any email, mail or fax

instruction. When we communicate with you via email our messages are not encrypted and may

potentially be accessed by unauthorised persons or organisations. Unless otherwise instructed

the email address you have provided will be used to provide notifications, information and

important documents (FSG, PDS and SOAs). We may use other electronic methods to provide

details or important documents to you such as providing a link to a web address or via a secure

online website or application. If you do not want to receive information via electronic methods

please contact us.

10. What information do you maintain in my file and can I examine my file?

We maintain a record of your personal profile including details of your objectives, financial

situation and needs. We also maintain records of any recommendations made to you.

You are entitled to obtain access to the information which we hold about you at any time by

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contacting the Privacy Manager.

11. Complaints

Your first step is to contact your adviser at Chancellor Portfolio Services to table your concern

or you can contact the complaints officer. Chancellor Portfolio Services maintains an internal

dispute resolution process to ensure that any client complaint can be handled efficiently and

effectively. If your concern is not satisfactorily resolved within 45 days, you are able to progress

your complaint to our External Dispute Resolution body who can be contacted at:

Australian Financial Complaints Authority Limited

GPO Box 3

Melbourne, VIC 3001

Phone: 1800 931 678

www.afca.org.au

AFCA Member number: 11594

12. Compensation Arrangements

Chancellor Portfolio Services holds a Professional Indemnity Insurance Policy which satisfies the

requirements for compensation arrangements under section 912B of the Corporations Act.

Subject to its terms and conditions, the policy provides cover for civil liability resulting from third

party claims concerning the professional services provided by Chancellor Portfolio Services and

its employees and representatives. This policy covers professional services provided by

employees and representatives of Chancellor Portfolio Services while they are in our employ,

even where that employee or representative has subsequently left our employ.

13. Fees

13.1 Advice Fees

The services provided by Chancellor Portfolio Services are based on an advisory

relationship. This will be an Ongoing Advice Fee for service calculated on a sliding scale

up to a maximum of 5.5% of the ongoing value of your investments or a fixed fee. All

final fees are directly negotiated between the client and the adviser and agreed based

on the advisory services that you require.

13.2 Brokerage and Other Transaction Fees

A transaction fee may be charged on all securities transactions placed through a panel

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of brokers where Chancellor Portfolio Services has an intermediary relationship and

places the transaction into the market on behalf of the client. The fee charged will be at

a rate of up to 2.2% of the value of the transaction with a minimum fee of $110 per

transaction. All final fees are directly negotiated between the client and the adviser.

13.3 Product Commissions

Chancellor Portfolio Services may also receives trailing commissions on funds held in

some cash management accounts and commissions on funds held in managed

investment trusts and other services. These commission payments related to client

accounts established prior to 1 July 2013. These commissions will be up to a maximum

of 1.1.% of the ongoing investment position. Chancellor Portfolio Services does not

receive product commissions for any client accounts established after 1 July 2013.

13.4 Capital Markets Transactions

Chancellor Portfolio Services may also receive fees in relation to the placements of

securities on behalf of you. These fees may be a fixed or sliding scale up to 10% of the

value of the securities placed and are payable by the issuer of the securities. These will

be disclosed to you prior to the transaction.

14. Representative Remuneration

Our advisers receive a salary and may receive a performance bonus based on their

achievements, their contribution to the firm and the overall profitability of the firm.

15. Referrals

Chancellor does not generally pay or receive money for referrals. Where this occurs we will

make a separate disclosure to you.

16. Privacy

Any personal information collected will be handled in accordance with our Privacy Policy. Our

privacy policy details how we handle your personal information. A copy of that policy is available

on our website at www.chancellor.com.au.