march 2008 andy steeds performance measurement or performance
DESCRIPTION
TRANSCRIPT
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March 2008
Andy Steeds
Performance Measurement or Performance Management
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Agenda
• Company Overview
• Evolution of Performance Management
• The role of Business Intelligence today
• Measuring, modelling and managing performance
• Deployment to the masses
• Summary
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Company Overview
• Provider of Business Intelligence and Performance Management systems
• Automate business performance improvement methodologies (eg. Six Sigma, BPR, Lean, Kaizen, Balanced Scorecard)
• 6,000+ customers
• 90 employees– Sydney – Asia Pacific (global research & development)– London – EMEA – Minneapolis
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Performance Measurement
…But there’s more to performance management than metrics, dashboards, and scorecards.
For two decades, organisations have been deploying technology to measure performance...
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The need for performance management
Key Market Forces Driving Change
• Accreditation – ISO 9001, TQM etc • Competitive – EU Enlargement, Euro Zone, Eastern Europe, China• Economic - Recovering global economy, emerging markets• Strategic – Embrace new global opportunities, increase market share
…Creating unprecedented pressure to
drive profitable growth &
improve corporate visibility
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Day-to-Day Activities
Performance Metrics
Strategy
Disconnect
• Strategy, initiatives, resources, and risks are discussed at the executive level
• But day-to-day activities and performance metrics are often unrelated
As a result….
Many organisations can measure performance,
but cannot manage it
The need for performance management
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Measurement
Systematic measurement is important in understanding where you are.
….But pointless if not used in conjunction with an end goal and supporting strategy.
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Where are we going?
How do we get there?
What could go wrong?
Why will people make it happen?
How is it to be paid for?
Communicate Vision & Objectives
Manage Initiatives
Manage Risks
Create the Right Incentives
Manage Resources
Strategy
Day-to-Day Activities
Objective Management
Resource Management
Risk Management
Incentive Management
Performance Metrics
Initiative Management
CorVu’s Unique Solution
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Performance Management
Strategy
Aligned Initiatives & Day-to-Day Activities
Strategy
Aligned Initiatives & Day-to-Day Activities
Business Intelligence
CRM LegacyData
WarehouseExcelERP
Strategic Management System
Performance Metrics
Objective Management
Resource Management
Risk Management
Incentive Management
Initiative Management
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Others
Productionmonitoring
ConsolidatedPerformanceRepository
ERP
Supply Chain
Systems
Human Resources
Automatically scheduled reports dashboards and graphical
scorecards
Spreadsheets
Measures
& Data
Automatic extraction,
multiple data sources
DataFram
ewor
kData
Manual entry Internet/Intranet
Architecture
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Business Intelligence for Business Users
Purpose-built Analysis
– interactive analytical reports
– business performance reports
– operational reporting
– exception alerts (email, SMS)
Purpose-built Analysis
Adhoc Analysis
– adhoc reporting for business users
– adhoc graphical analysis
– adhoc pivot tables
Purpose-built Analysis
Adhoc Analysis
– Adhoc Reports
– Adhoc Graphical Analysis
– Adhoc Pivot Tables
Purpose-built Analysis
Adhoc Analysis
– adhoc reporting for business users
– adhoc graphical analysis
– adhoc pivot tables
Purpose-built Analysis
Adhoc Analysis
Advanced Analytics
– Data Mining
– ‘What-if’
– Forecasting
Purpose-built Analysis
Adhoc Analysis
Advanced Analytics
Dashboards
Purpose-built Analysis
Adhoc Analysis
Advanced Analytics
Dashboards
Management Report Packs
CorBusiness
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Knowledge Library Links all Data sources/tables/fields for point and click inclusion.
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Dynamically Drill down from summary to the most granular level of detail
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Simple ad hoc changes to drill down scenarios on the fly.
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Simple ad hoc changes to drill down scenarios on the fly.
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Drag and drop changes to pivot table dimensions, pick lists etc.
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Intuitive Quick Report Wizard…
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…produces easily formatted, colour conditioned, drillable reports with expand/collapse columns and rows
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Add comments, drill through to detail, publish as pdf or html
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Drillable dashboards – summary to detail
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Executive alerts can be emailed to owners if pre defined conditions/exceptions are met
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Others
Productionmonitoring
ConsolidatedPerformanceRepository
ERP
Supply Chain
Systems
Human Resources
Automatically scheduled reports dashboards and graphical
scorecards
Spreadsheets
Measures
& Data
Automatic extraction,
multiple data sources
DataFram
ewor
kData
Manual entry Internet/Intranet
Architecture
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Organisational Hierarchy, (can roll up weighted scores
in a parent child relationship)
Scorecard Hierarchy, (can roll up weighted
scores in a parent child
relationship)
Arrows indicate trends
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Summary
• Increase visibility and clarity of:– Strategic objectives (making performance everyone’s business)– Management information (eg. KPI’s, dashboards, trend analysis,
forecast) – Operational processes requiring attention (plan, do, review)– Initiatives to achieve specific objectives– Cause and effect (relationships between departments, processes)
• Alignment of operational activities to the organisation’s mission and overall company strategy (focusing on things that matter)
• Single repository for performance information (online collaboration, web based work flow, version control, formula control etc)
• Performance management, not just measurement