Marcelle Iskander 4212 Sandstone Dr. Antioch, TN 37013

Phone: (615)-810-4367 Email: marcelle.iskander@yahoo.com

Objective I am seeking a rewarding position that will allow me to utilize my skills with a progressive organization that offers professional growth and advancement.

Education Bachelor Degree of Computer Science - Tennessee State University, Class of 2015 Scrum Certified - The Brain Trust Consulting Group

Qualifications Skilled communicator, highly organized, quick learner, multi-tasker, easily trained, adaptable,

Creative, Reliability, Decision maker, Time management, Risk Management, Dependability, Detailed Oriented and Problem solving.

Project Management Tools: Microsoft Project, Workfront Project Management, JIRA, Basecamp, Project Portfolio Management.

Proficient in testing techniques like Functionality, Regression, Usability and Acceptance Testing WAN/LAN Networking, SCOM, VMware, SCCM, Database administration, SQL-basic SQL

Queries, TCP/IP, DHCP, DNS, MS SQL Server 2012, MS Exchange, Adobe, MS Word, MS PowerPoint, MS Access, MS Excel, MS Project, SharePoint Administration, System Development Life Cycle, Agile, ITIL, QA Automation, Remote Desktop Configuration, Windows Server, Citrix, XenServer, C#, ASP.NET, Desktop Operating systems, and Active Directory

Familiarity with object oriented programming, software languages such as C++, C- Sharp, JAVA, and SQL.

Employment history Jan 2016 to May 2016 – Business Analyst/ Jr. Project Manager at Kroll Information Assurance

Assisting within the business case Creating User Stories and Requirements management. Consultant of Project Management, conflict resolution, client service orientation, risk

monitoring, data protection and security regulation Developing the Requirements and Scope documents for several projects Attending requirements reviews and weekly status meetings. Monitoring project progress and performance. Implement advanced strategies for gathering, reviewing and analyzing data requirements. Evaluating and solving the business challenges in a strong suit of professionals. Experience in developing test cases, executing test cases (manual and automation), writing

Test Plan, Test Design Docs, preparing test report, Bug reporting and Defect tracking in JIRA Developing the User Acceptance Testing Plan and Test cases. Establishing the appropriate parameters to be tested. Identify and document specific security issues, propose resolution options, and interpret

matters from the perspective of involved stakeholders

Sep 2015 to Nov 2015 - Business Continuity Analyst at Deloitte Support in the certification process for specialized software designed for specific applications

which were published for users and to incorporate various COTS products into the system for better functionality.

Support Disaster Recovery functions and Plans for several applications and products to get these products approved and certified.

Review and approve test plans in advance of testing. Support DR/BCP document owners in maintenance activities including data gathering,

document updates, business impact analysis and test records.

Conduct meeting with the business partners to identify software requirements and proposals, share it with the project manager and deliver it to the development team.

Work with project managers to engage the appropriate stakeholders to quickly define the business target of the project.

Validate that user expectations are achieved during the testing process. Generate workflows and reports on SharePoint. Perform workflow audits and correct errors when necessary. Apply policies, procedures and guidelines relevant to the business functions. Work collaboratively within the IT department and business units to execute and validate test

cases based upon system requirements Responsible for Data warehousing and generating SQL based reports on a daily basis for

the needs of the business and the customers.

Jun 2014 to Jan, 2015 - IT Support Specialist/ Project Coordinator at Matthew Walker Comprehensive Health Care

Install and update software applications and testing the validations. Resolve end user issues and troubleshoot on Citrix using XenApp. Attend client meetings and assist with determination of project requirements. Assist the Project Manager in the drafting and issuance of project proposals, tenders,

budgets, cash flows and preliminary schedules. Ensure client’s needs are met in a timely and cost effective manner. Building status reposts for core team meetings and Keep the Project Manager and others

informed about project status. Assisted developers with in-house testing on several clients and web based applications. Analyzed and documented system and problem solving procedures for training purposes. Generated requested reports using SQL Enterprise Manager. Responsible for Data warehousing and generating SQL based reports on a daily basis for

the needs of the business and the customers.

Jan 2013 to Feb 2014 - Technical Support Specialist at Tennessee State University Provides technical support, training, and assistance to end users Performs computer trouble-shooting to diagnose system problems. Implements solutions according to Department guidelines and procedures

Oct 2011 to Nov 2012 - IT specialist at Microsoft Corporation (Internship) Plan and complete daily assigned tasks within deadlines.  Assures system stability, accessibility, and proper configuration of assigned technical

systems and components. Report system downtime and performance issue to the Manager. Managing and Maintaining the Servers, PC’s, Routers and Switches. Monitored servers, researched SQL alerts, and cleared system errors to ensure

uninterrupted data processing Occasional simple programming and code manipulation in C#

References are available upon request.