“When are you @home”

Outside IN Process Connections All Cloud Mindset

Mailmen Customers Employees

Letterbox Home delivery

Teamwork Subscribing Trouble shooting

Packages Letters People New models IoT social

Operations imperatives

Multi network logistics

Infrastructure Object identity & industrial sorting

Recipient driven delivery

Event driven steering over the

logistical chain

••Multi-network capabilities••Increase parcels collect and outlet

points••Network rotation: interchange across

chains••Warehousing and fulfilment services••Optimization of E2E logistics••Integration of different types of

logistics

••Redesign and automation of sorting and preparation

••Unique identifier for logistic pieces••Track & trace of logistic pieces and/or

segments ••Redesign of locations for collection

••Planning and monitoring of resources: cars, work force, logistical equipment

••Leveraging the information of the industrial process

••Event driven and predictive planning••7x24 hours, real time driven

••Receiver specifies method, time and place of delivery

••Flexibility in delivery••Mobile support for and

communication with delivery agents

Business Canvas of PostNL and innovation area’s

Customer Insight

Customer Interaction

Supply Chain

Operations

Supply Chain Operations

Supply Chain Operations

Logistics Information Infrastructure

Last Mile Distribution

Customer Interaction

Back Office

Back Office

Connected Workforce

Product & Pricing

Customer Insight

Logistics Information Infrastruc-

ture

IT Driven Innovation

Innovation domains are translated into functional areas for target situation 2017 This is the architectural design of PostNL

Marketing & Sales

Operations

Business support

All domains are translated into Capability maps - example of Operations ‘A capability is something we need to be able to do, to fullfill a customer demand’

One product

and price

model

Knowledge and

knowledge transfer

Logistics

manageme

nt

Routing

across netwo

rks

Planning the

supply

chain

Dynamic

delivery

Communicating with deliverer

One brand experience

Returns and packin

g

Exchange of

operational data

Receiver drive

n delivery

Process monitorin

g

Coupling and

uncoupling

partners

Three key functions within IT1-5 years

0-1 years

Ser

vic

Business

IT

Execute Change• Top down by line management

Renew IT• Service Design• Project portfolio manager• Business Consultant• IT Consultant• Program manager

Operate IT Services• Service manager• Test manager• Release manager• Contract manager• IT controller• Asset manager

Operate Business Process • Line manager• Process owner• Key User• End User

EffectivenessExplore

Improve and maintain IT Services• Project manager• Business Analyst• Functional analysis• Change manager• Application/Infrastructure consultant• Functional Support• Data analyst ExploitEfficiency

Directing IT • CIO• Information Strategist• Service Portfolio manager• Architect

Direct the BusinessInnovate• Executive committee• Directors• CIO

Strategic Change

Demand Operate

IT organization to realize strategy

Strategic Change Director

BoM

IT DirectorLogistic Solutions

IT DirectorSupport functions

IT DirectorMail Commerce

IT Operations

CIO

IT Director Mail Production

IT DirectorParcels

Change Run

Demand

IT DirectorInternational Mail/

Spring

Future of employment in logistics

data, internet of things, machine learning, mobile robotics, autonomous cars, drones, p2p business models, sharing economy, mobility, social networks, cloud computing, process redesign, standardization, track&trace, planning algorithms and all other algorithms

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