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1 Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved Maples ESM Technologies USA Inc. Managing Complexity.

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  • 1. 1Managing Complexity. Maples ESM Technologies USA Inc.Copyright 2008,Maples ESM Technologies Inc. All Rights Reserved02/01/13

2. 2Managing Complexity. Maples ESM Technologies USA Inc.Copyright 2008,Maples ESM Technologies Inc. All Rights Reserved02/01/13 3. 3World Class Delivery & PartnershipManaging Complexity.Team Strength 500+ and Growing 20% of them ITIL Certified Network certifications: CCNA/ CCNP/ CCIE Years of Work Experience System Certifications: MCSE10% DB Certification: OCP, DB2 / UDB22%Upto 5 Security certifications : CISSP, CISA , CEH 5 to 12 Above 12 Process certifications : ITIL , ISMS 68% Enterprise Server: IBM Certified Business Partnership : Prime Vendor IBM India , USA Maples ESM Technologies USA Inc.Copyright 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13 4. 4Managing Complexity. Maples ESM Technologies USA Inc.Copyright 2008,Maples ESM Technologies Inc. All Rights Reserved02/01/13 5. 5Managing Complexity. Maples ESM Technologies USA Inc.Copyright 2008,Maples ESM Technologies Inc. All Rights Reserved02/01/13 6. 6IBM Mainframe & IMS TrainingManaging Complexity. Maples ESM Technologies USA Inc.Copyright 2008,Maples ESM Technologies Inc. All Rights Reserved02/01/13 7. 7IT Infrastructure Management Tools ( HP TOOLS) Managing Complexity. We provide extensive training on HP Tools Engineering-Enterprise System Management HP Tools Engineering-Enterprise System Management HP TOOLS Course Curriculum: Common Topics: Basic of Computer Windows XP Administration Windows Server 2003 Administration Windows Server 2003 ADS Management Networking Basics ITIL V3 Foundation Basics: Service Manager Asset Manager Operations Manager Network Node Manager BAC Business Availability Center Performance Insight (PI) Advanced: Server Automation Client Automation Network Automation Operations Orchestra UCMDB Maples ESM Technologies USA Inc.Copyright 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13 8. 8 Managing Complexity.Maples IT Finishing School Services Maples proposes to incubate and develop an IT Finishing School which will produce employable talent and also position itself as a sought after learning partner for organizations in the IT & ITES arena. Objective: To help fresh talent to equip themselves for the IT / ITES sector through systematic and holistic job oriented learning approach to gain:Ability to apply the technical knowledgeHaving the right aptitude/problem solving skillsHaving the basic communication & Interview facing skillsUnique positioning in the job market.All under one roof, Without the hassles of running around to multiple learning centers Maples ESM Technologies USA Inc.Copyright 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13 9. 9 Integrated Approach to LearningManaging Complexity. Sourcing / selection (Maples)Level 1 screening (Maples) Integrated Learning Program (Maples & Client)Classroom Lab Sessions / On-line Learning lecturesProject workSoft skills /CommunicationskillsTeam basedeLearningMentoring Video LecturesLife-cycle / MethodologyExpert LecturesE-Books Standards / TemplatesFinal Assessment (Maples & Client) Placement Maples ESM Technologies USA Inc.Copyright 2008,Maples ESM Technologies Inc. All Rights Reserved02/01/13 10. 10Maples ELTP Services IBM MainframeManaging Complexity.Entry Level Technical Professional (ELTP) Rapid Resource Ramp-up capabilityELTP Process ELTP Process Pre-Selection Training ProcessEvaluation Process Post Selection Process for ELTPfor ELTP (India ) for ELTP Process BusinessFinal Technical Select Candidates with Module Test every Evaluation (Written Eligibility Criteriacommunication week written / oral Test) Conduct GD ,WrittenFace to FaceFace to Face Interview skills to test skills in Presentation Skills Technical Evaluation English e-mail communicationsProcess training On Mock Telephonic the job with clients Conduct Aptitude Test Corporate Culture - Interviews environment / SME as per company policy Body language Hands on experience - Brief about Roles andResults are updated on Responsibilities of Telephone skills a weekly Basis thru Services in IBM M/F Client Handling skillsWeb based Interface based on clients requirement Maples ESM Technologies USA Inc.Copyright 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13 11. Success Story : Training & Deployment11Client : IBM Global Services ( for their US clients) Managing Complexity.High-quality service delivery - 50% cost savings to IBM over US operations using Maples. As strategic partner to IBM Global Services, Maples enabled the transition /Migration and on-going support of IT Infrastructure operations for five globalcustomers - Verizon, GE, Capital One, RSA, Schneider Transformation engagement involved re-engineering of infrastructure supportservices. Over 27 of Maples professionals were deployed to USA for discoveryand transition Migration process Supported 7 large Z series mainframes users across 30 locations world wide20 TB of DB Storage - Combined mips of above 70000+ Handled 24 x 7 support with 588 professionals with 223 supporting IBM Mainframes at Levels 1,2. Servers: IBM Mainframe / Midrange p, I series , - Monitoring, incident / change / Patch management,server builds / moves, Performance tuning , Change Management , Release Management Network Devices: Monitoring, incident management, trouble shooting Database: DB2 , IMS, MQ/WAS - Admin. , Patch management, deployment, performance tuning Intel Support : Windows Linux / UNIX MS-Exchange Lotus Notes Support and Management Maples ESM Technologies USA Inc.Copyright 2008,Maples ESM Technologies Inc. All Rights Reserved02/01/13 12. 12 State of the Art InfrastructureManaging Complexity.Maples Head officeHigh-end Servers & IBM Z/890 NOC Center State of the Art Training Facility Maples ESM Technologies USA Inc.Copyright 2008,Maples ESM Technologies Inc. All Rights Reserved02/01/13 13. 13Managing Complexity. Maples ESM Technologies USA Inc.Copyright 2008,Maples ESM Technologies Inc. All Rights Reserved02/01/13 14. 14 Managing Complexity.Thank You. Maples ESM Technologies USA Inc.Copyright 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13