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Mapa Research reveal exclusive independent competitor insight
Mapa SME Banking (UK) Dashboard
The Mapa SME Banking (UK) Dashboard compares a list of 100+ individual SME features across 7 service providers, 8 different types of SME accounts, in the UK. Mapa Dashboards provide exclusive insight from both public and
secure areas.
Mapa SME Banking (UK) Dashboard
Why subscribe to Mapa Dashboards?Mapa Dashboards are central to operations in marketing, strategic, ecommerce and market research departments in many institutions. They allow you to: Identify development opportunities Benchmark selected features against
key providers Monitor your competitors from a single
source of detailed independent insight Create influential presentations and
reports
We show you the customer experience of your competitors
Areas monitored:Online and mobile functionalityOnline applications & application processComparison tools and calculators PFM functionalitySocial Media channels Customer support channels – public and secure siteCard servicing featuresSales and marketing
© Mapa Research March 2015
© Mapa Research March 2015
What is included in the Mapa SME Banking (UK) Dashboard?
Quarterly updates in a pdf format, with visualisation of new updates and innovations
Mapa SME Banking (UK) matrix Consultant-led presentations of
each update at clients’ offices News alerts to keep you informed
in between updates
Get your competitor insight from a single source
Banks we monitor:
© Mapa Research March 2015
What makes Mapa Research different?With the support of our Mapa people and processes you are guaranteed to make
the right decisions
Real World Data
Over the past 10 years Mapa Research have built a portfolio of 200+ real international bank accounts that we manage and use as if we are real customers
of each bank. This gives our clients a unique view of their competitors total customer
experience.
Digital Money Specialists
Mapa Research only conduct research in Financial Markets, and
are independently owned. Our clients are assured of the most in
depth, reliable and unbiased insights to help support decision making, understand best practice
and avoid being blind-sided by latest industry developments.
Global Viewpoint of Best Practices
Mapa Research have offices in London, Edinburgh, Stockholm
and Melbourne that serve clients from around the world. Our work
ranges from comparing local banks to benchmarking financial
institutions in international markets from the UK to Australia.
© Mapa Research March 2015
Other Subscription ServicesMapa Insight SeriesMapa Insight Series provides commentary and screenshots to show global innovations in digital banking, on both public sites and secure sites in over 15 countries.
Mapa DashboardsMapa Dashboards provide an ongoing relationship that delivers insight on your specific area of interest.
Credit Cards (UK) Current Account Brochureware (UK) Investments (SWE) Digital Banking Internet Banking (AU) Internet Banking (SWE) Internet Banking (UK) Mobile Banking Mobile Banking (AU) Mobile Banking (SWE) Mortgages (UK) Personal Loans (UK) Savings (UK) SME Banking (UK) Tablet Banking
Report Schedule 2015 1. Tablet Banking Series – 7th edition: A Deep Dive into
Five Standout Initiatives 2. SME Banking: How to win share through successful
differentiation3. Mobile Banking Series: State Of The Market 2015 –
Part 1 4. Under Attack: Assessing The Disruptive Threat In
Retail Banking 5. Building A PFM With Mass Market Appeal 6. Mobile Banking Series: State Of The Market 2015 –
Part 27. The Digitization Of The Branch 8. The Promise Of Wearables: An Internet Of Things In
Banking9. An Engagement Banking Master Class 10. Digital Banking Security Insight Series, 4th Edition 11. Ten Things Digital Teams Should Do In 2016
© Mapa Research March 2015
Customised Services
Mapa WorkshopsBecome the customer with Mapa Workshops. We will bring the handsets and allow you to navigate around the secure areas of your competitors and market disruptors.
Mapa ConsultancyTailored research with actionable recommendations that allow you to increase acquisition and retention.
We can respond to briefs or work with clients to help define what the goals and objectives should be.
Mapa Consultancy projects cover a wide variety of topics. Examples of projects completed include: Online customer communities Paperless services & incentives Initiatives to engage account holders Global best-in-class research International payment journeys Online tool offerings Online and mobile security solutions Digital registration & authentications
© Mapa Research March 2015
Management
Mark PavanManaging [email protected]
Clare Warren Research and Operations [email protected]
Ross MethvenDirector of [email protected]
Mapa Research HQ4th floor 101-102 Turnmill streetLondonEC1M 5QP
Tel: +44 207 566 3940www.maparesearch.com
Mapa Consultancy and Subscription Enquiries
Ross MethvenDirector of [email protected]
Meaghan JohnsonAssociate Director, [email protected]
Alexander Hertzell Senior Consultant (Nordics)[email protected]
Mark DonohueRegional Director (APAC)[email protected]
International Offices
Asia PacificMark DonohueRegional DirectorTel: +61 419 132 [email protected]
NordicGustavslundsvägen 143 5tr167 51 StockholmSwedenTel: +46 (0)8 509 074 [email protected]
UK Offices
The WatchtowerSt Cuthbert's Churchyard7A Lothian RoadEdinburghEH1 2EP
Tel: +44 (0)7710 305 [email protected]
Contact Details
© Mapa Research March 2015
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