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Manufacturing in an Era of Internet of Everything
Internet Business Solutions GroupJay ChungPuneet K Bhatia
Imagine ‘automobile as a service’ …. A disruptive automotive business model
+ safe city driving
+ artificial intelligence+ retailing
+ smart services (e.g. CBM)
+ traffic efficiency
+ infotainment
+ home networks
+ communicate
= Automobile as a service
= a whole new ecosystem .. Disruptive business model
Source: Cisco IBSG, 2013
+ green
1a
Imagine ‘fleet as a service’ .. A prosperity model for fleet owners
Source: Cisco IBSG, 2013
1b
+ Revenue max.
+ Safety
+ Fleet health (CBM)
+ Smart fueling
+ Network management
+ Smart services (e.g. insurance)
+ Compliance+ Driver behavior
+ artificial intelligence
= fleet as a service
= demand connected with supply..
Imagine hence smart products & services – new segments, new business models, new possibilities …
Source: Cisco IBSG, 2013
Personal
Commercial
Products Services
• Cars• Home appliances• Personal gadgets• Smart phones• ….
• Commercial fleet vehicles
• Industrial machinery and equipment's
• Aircrafts• ….
• Automobile as a service• Smart homes• Smart grid• Virtual assistants• ….
• Smart buildings/ campuses
• Industry exchanges (e.g. freight exchange, MRO exchange etc.)
• Smart utilities• ….
1c
….Shifts
Imagine maintaining assets ‘IN’ your plants smartly and virtually?
2a
Wireless data acquisition modules
M2M1 gateway
Video
Predictions/ Alerts/ Notifications
Virtual Operations.
Designated Maintenance Expert
Process command and instructions to nearest expert/ functional expert
Response
Instruction manual and Case Library
1 M2M is ‘Machine to Machine’
Sensor data and video images
LAN/ WAN
Virtual DC
Source: Cisco IBSG Manufacturing Engagement, 2013
Imagine providing a health and safety compliant environment to workforce?
2b
Source: Cisco IBSG Manufacturing Engagement, 2013
Wireless data acquisition modules
Video
Alerts/ Notifications
Virtual Ops.
Response
Staff wears sensor and activates ‘help button’
Location tag
Event Response Teams
Process command and instructions to nearest expert/ functional expert
Instruction manual and Case Library
3rd party access
M2M1 gateway1 M2M is ‘Machine to Machine’
Sensor, Location Tag and Video Images
LAN/ WAN
Virtual DC
Imagine maintaining assets ‘ACROSS’ your plants smartly and virtually?
2c
Virtual Ops. Center: Plant Monitoring, Preventive Maintenance, CBM, Trouble shooting complex units, Plant Simulation, Equipment Performance Evaluation, System Performance Evaluation, Training, Knowledge Management, Spare Parts Management, Risk Management, Safety and Security etc.
Enterprise cloud
Enterprise Apps
Tools & Apps
IT Department
Process execution
Users
Initiate WO
Notifications, Alerts etc.
Process fulfillment
Machine performance data
Instructions/ Troubleshooting
Enterprise Data
Core Applications Plant Maintenance Module
ERP/ CRM BI/ Analytics SCM
Industrial Partners e.g. Honeywell, Rockwell etc. (e.g. spare part supply, remote consulting, remote diagnostic, remote training)
Machine data, Trends etc.
Tools
Internal functional experts
Tools (e.g. )
Available across Enterprise network
Global Plant Network
Support
Source: Cisco IBSG Manufacturing Engagement, 2013
Imagine an interactive workforce across enterprise?
Source: Cisco IBSG Manufacturing Engagement, 2013
2c
Wireless data acquisition modules
Kiosks/ Signage's within sections of plant
M2M1 gateway
1 M2M is ‘Machine to Machine’
Automation Possibilities
Andon MES Data Information boards
Plant metrics Corporate Messaging
Safety information
Public announcements
HR Processes & Processes
Pull/ Distribute
Push
LAN/ WAN
Upload
Download
Remote Users (e.g. HR)
Global Plant/ Enterprise Network
Imagine having an end to end supply chain network visibility?
3
aSupply Hubs…. Connected warehousing
Connected warehouses (designed on VMI/ SMI principles) on a shared basis across the network servicing the key auto & aftermarket clusters and providing part visibility and accuracy across locations and consumption points
b cControl tower…. network visibility
Enabling OEMs and Part Suppliers to manage the events across the network (inbound and outbound) by connecting physical warehouses & transportation requirements
Transportation exchange … provide reach and access
Transport supply
Directly connect the transportation demand with the fleet owners and removing the intermediary layer – allow for efficient procurement of transportation services
Platform
Transport demand
Source: Cisco IBSG auto engagement in India
Imagine the customer data explosion across the omnichannel?
4a
Source: Cisco IBSG auto engagements
Information search and interaction points (e.g. social media)Unstructured
Self service interactive touch points (e.g. brand websites, interactive kiosks)Semi-structured
Access to experts – virtual dealership, mobility
Semi-structured
Purchase points – dealer showroom
Structured
Imagine an entirely new form of customer experience
4b
Source: Cisco IBSG auto engagements
Imagine being smart and relevant to customers across the omni-channel?
4c
Source: Cisco IBSG auto engagements
Enterprise cloud
Enterprise Apps
Tools & Apps
IT Department Process fulfillment
Customer interaction data
Interactions
Enterprise Data
Core Applications Plant Maintenance Module
ERP/ CRM BI/ Analytics SCM
Partners e.g. Component Suppliers, Advtg. Firms, Banks, Insurance, Trainers
Customer/ Enterprise needs
Tools
Internal functional experts
Tools (e.g. )
Available across Enterprise network
Support/ Experience enablers
Customer touch points
Process execution
Customers Search, view, compare and request test drive
Notifications, Alerts etc.
Initiate purchase process
Enterprise functions e.g. R&D, Marketing, Sales, Training etc.
Imagine an entirely new model of enterprise collaboration – a smart workplace
5a
Source: Cisco IBSG customer engagementsEnterprise functions e.g. R&D, Marketing, Sales, Training etc.
Collaboration effectiveness
Collaboration reach
Within function (same location)
Across functions (same location)
Within functions (across locations)
Across functions (across locations)
Customers, Suppliers, with same IT base
Customers, Suppliers regardless of base
Anyone, anywhere
Text Voice & Video
DocumentsTelepresence
Meeting rooms
Video on demand
Unified communications
Contact center
Voice mail
Social Networking
Discussion forums
Wikis/ Blogs
Emails
IMsVirtual Experts
Connected workplace
Workstation
Quiet rooms
Touchdown
eCafe
Project rooms
Open project areas
Conference/ trainingDesign studios/ rooms
Virtual office
… requires a new way of provisioning resources in the smart workplace
5b
Source: Cisco IBSG customer engagements
Enterprise functions e.g. R&D, Marketing, Sales, Training etc.
Virtualized Collaborative Workspace
1) User 1 on any device 2 at any location logs in
1 users can be external 3rd
party consultants, vendors or internal employees in any location anywhere2 any client – mobile, zero, thin or thick5 data, voice and video
Virtualization aware borderless network
LAN/ WAN/ Internet
2) Virtualization aware network 3 assembles virtual desktop on demand 4 based on user profile and including OS and applications.
3 connects the data centers, plants, retail outlets, Other offices and Remote workers
Virtualized Data Center
4 Based on a Unified Data Center Architecture designed to create efficient, agile and transformative data centers –consolidate the DC infra, reduce energy costs, improve workforce productivity and ensure business continuity
User Profiles
Applications
Operating System
3) Dynamically mapped and adjusted in real-time based on user requirements 4
Compute + Switching + Storage + Virtualization
4) Delivered securely and with high-performance over LAN or WAN or Internet 4
5) Superior end user experience 5
IoE value in Manufacturing – The 5 high priority business themes
Smart products .. services
Smart operational processes
Advanced analytics
Source: Cisco IBSG, 2013
Connect devices, machines, facilities, transport fleets, grids and networks with advanced sensors, controls and software apps
Visual plant operations, asset and people visibility, interactive and mobile plant workforce
Visual supply chains
Inbound and outbound visibility and risk management
Customer experience
Omni-channel experience
Combination of power of science (physics, chemistry etc.), analytics, predictive algorithms, domain knowledge
1 2 3 4
People at work
5
Connecting people (enterprise, partners and customers) anytime to support R&D, Operations, Maintenance, Service Levels and Quality
In summary each of the business themes link to an industry trend….
Source: Cisco IBSG 2013
Industry trend Top 5 business themes
• Digital consumers • Scarcity of key resources• Globalization and search for new markets• Regulatory (environmental, labor etc.)• Financial markets • Increasing complexity (across products
and segments)• Technology diffusion (virtual way of doing
things)• Global knowledge society
“Smart products… services”1
“Asset utilization & people visibility”2
“Supply chain/ Logistics efficiency”3
“Customer experience”4
“Smart workplace”5
Simple steps to begin capturing your share of IoE value
• Identify the goal – governed by business but three different reasons
• Build a roadmap – leverage portfolio management approach
• Consider internal changes and key capabilities required to embrace IoE
• Consider ICT consumption models that will best support IoE
What’s your aspiration – three different reasons
Aspiration
Context
Run and rebalance IT portfolio
Redesign IT portfolio
Innovate IT portfolio
Better execution of current ops. to improve competitiveness
• Current IT architecture supports strategy
• Room for improvement in key business processes
Redesign operations to improve cost and/or increase growth
• Current IT architecture does not supports strategy or is inefficient
Change the game by innovating across the industry value chain
Industry discontinuity• Tap latent demand• Redefine roles• Change cost structure
Defining the IoE roadmap and investments
Short term Medium term Longer termBusiness direction
Business demands
Technology themes
• Improved operating efficiency
• Workforce mobility and visibility
• Industrial wireless• Smart workplace
Business Aspiration
Run and rebalanceBetter execution of current ops. to improve competitiveness
Key technology considerations
• To be defined
• Optimized property, plant and equipment
• Improved HSE • Real time BI
• Smart factories• Supply chain
visibility
RedesignRedesign operations to improve cost and/or increase growth
• New business and ops. Models
InnovateChange the game by innovating across the industry value chain
• Innovative retail models• Connected products/
services
• To be defined • To be defined
Key takeaways
• Internet of Everything (IoE) will transform manufacturing into a highly interconnected and a collaborative ecosystem
• It will create new possibilities for innovation and operational excellence
• … hence will need a new form an enterprise – “smart workplace”
• ICT investments hence have to be aligned to 5 business themes and aspirations
• … and will require a completely new approach to investments – a portfolio approach
Questions?
Thank You
TOMORROW starts here.