Manuel Joao Santos Andrade 100 Chichester Drive Taylors Lakes, Victoria 3038 DOB: 30MAR1957

Email: jobs2look4us@gmail.com Mobile: 0416 140 150

Home: 03 9390 4772

Manuel Andrade

Experience 1976 - 1982 TAP AIR PORTUGAL – Airport PORTUGALCUSTOMER SERVICES – LOAD CONTROL

Passenger Handling.

Ramp Dispatcher/Load Control.

Various Courses: Load Control, Reservations and Ticketing.

Weight and Balance Certificate – Manual & Automated.

1982 - 1985 BRITISH AIRWAYS LISBONLOAD CONTROL SUPERVISOR

Supervise Customer Services Handling.

Supervise Load Control Duties and Loading.

1985 - 1986 QANTAS AIRWAYS MELBOURNERAMP SERVICES

From 28 NOV 85 – 12 JAN 86 – Ramp Services for 3 months.

Cabin Dressing.

1986 –2014 QANTAS AIRWAYS. MELBOURNE

CUSTOMER SERVICE AGENT International

Check-in Qantas and Customer Airlines

Singapore Airlines, Malaysian Airlines, Garuda Indonesia Air New Zealand, Emirates Airlines, Thai International, China

Southern, China Airways, China Eastern, Air Pacific, Philippine Airlines, Air Vanuatu and others

Departures and Arrivals – International Terminal.

Group Check-in. Embarkation procedures.

Visas and other travel documentation. Customer Assistance.

Relieving Team Leader.

Relieve Terminal Services Senior and coordinate arrivals/departures with a group of staff.

Liaise with other operational airport departments.

Airport reservations – International.

Stationery Officer Co-ordinate and order stationery for Customer Services Department.

Liaise with Head Office and Suppliers. Submit orders on GDP System.

Store and distribute accordingly.

Groups check-in & assistance

Baggage Officer Prepare, allocate and co-ordinate equipment to load baggage on Qantas

and Customer Airlines flights.

Liaise with other operational departments – Load Control, Service Desk, Movement Control and Baggage Services.

Supervise TWU baggage teams.

Coordinate, plan staff levels for the operation, i.e. overtime, relieving, etc.

Manpower planning. Produce daily work tasks sheet.

Plan and organize required equipment for different types of aircraft.

Line Maintenance Clerk (Relieving) Collection, distribution and filling of engineering related paperwork.

Provision of general administration support.

Recording of men hours for customer aircraft.

Keep Maintenance of Manuals Revisions.

Monitor telephones, faxes, telexes and distribute as required.

Assist with manpower planning requirements.

Actions shift changes. Prepare aircraft handling sheets.

Retrieve information on GDP system and input data.

Relieved (annual leave basis) for several times.

Staff levels - planning and rostering.

Customer Service Agent – Domestic Operations Check-in domestic. Reservations.

Relieve Qantas Club, Chairman’s Lounge.

Seat Allocator and Dispatch of aircraft.

Coordinator Assist

Senior International Service Desk International Service Desk operations.

Flight coordination, seating and flight levels

Assist and support Staff queries

Supervise Qantas and Client Airlines High Quality Customer Delivery

Maintain High levels of Safety and Airline Procedures.

Supervise Check-in staff

Liaise with Departure Control, Movement Control and other relevant departments

Crewing Officer Provide and coordinate Tech and Cabin Crew schedules and patterns

Coordinate crew movements on Customer Airlines.

Provide and coordinate Flight Crew information: Flight Plans, Notams, weather information

Allocate and organize transport, hotel and allowances for Cabin and Tech Crews – Qantas and Client Airlines.

Organize and compile Crew and inbound documentation.

Assist on day-to-day operation and movements of crews.

Check and retrieve crew movements on GDP System.

ARMS Systems

Internet and Lotus Notes

Baggage Services Agent

Baggage Services Senior Over 12 years of Baggage Services experience

Supervise and maintain baggage service delivery on a daily operational basis.

Baggage tracing.

Customer assistance

Client Airline Regulations & Procedures.

Administrative functions.

Department supervising.

Liaise with other operational departments.

Fluent on Sky Assist and World Tracer systems

Complementary Work & Business Experience

1982 – 1985

I have managed my own Supermarket (Mini Jumbo)

Administration. General Office. Sales, Promotion and Marketing

Purchasing & Accounts

1987 - 2010

I have managed my own travel agency business

Ab Travel Agency (Lic 31064) - Travel Agency Manager

1987 - 2010

Air & Sea Freight (Ab Consolidated Services Pty Ltd)

Managing Director

Education 1972 –1977 Technical College

Diploma of Business Administration and Computer Science

Certificate Computer Business Applications – TAFE

Dbase, Word, Access, Excel and Windows applications

Business Applications.

Airline Training:

Ramp Dispatcher/Load Control – TAP Air Portugal

Load Control/Ramp Supervisor – British Airways (Lisbon)

Qantas Check-in & Client Airlines

Fares & Ticketing/Reservations

CRS - Amadeus, Galileo

Baggage Tracing – Sky Assist and World Tracer

Dangerous Goods

OHS & Safety Regulations & Procedures

Airline Handling Procedures

Airside Driving License

Qantas Airways Customer Service Courses

And other Customer and Liabilities courses

Languages

Interests

Portuguese, Spanish and Japanese

Computer Applications, Internet and Publishing.Ethnic Radio.

Computer Skills Microsoft Office : Excel, Access, PowerPoint, Word, FrontPageWindows, Web Designing

Hobbies Computer Applications and Ecommerce Web DesigningSwimming

References Available