manual - prth...verifone downloader to remove certificates verifone confidential 4 06/04/2019...

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Man

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Verifone Downloader to Remove Certificates


Verifone Confidential 2 06/04/2019

IMPORTANT NOTICE Verifone, the Verifone logo, MX Solutions, VX Evolution, and Engage are Trademarks and/or Registered Trademarks of VeriFone, Inc., its subsidiaries or affiliates in the U.S. or in other countries. All other brand names and trademarks appearing in this publication are the property of their respective owners. NO WARRANTY The information contained in this publication is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this publication, this publication may contain errors or omissions. The examples and samples are for illustration only. You should verify the applicability of any example or sample program before placing the software into productive use. This publication is supplied “as-is”. LIMITED LIABILITY In no event shall Verifone be liable for any indirect, special, incidental, or consequential damages including damages for loss of business, profits, or the like, even if Verifone or its representatives have been advised of the possibility of such damages. CONTACT INFORMATION Verifone, Inc. North America Development The Royal Center Four 11700 Great Oaks Way, Suite 210 Alpharetta, GA 30022 www.verifone.com Printed in the United States of America Copyright © 2019 VeriFone, Inc. All rights reserved No part of this publication may be copied, distributed, stored in a retrieval system, translated into any human or computer language, transmitted in any form or by any means without prior written permission of Verifone, Inc.



TABLE OF CONTENTS

PURPOSE & VIDEO INSTRUCTIONS 4

INSTRUCTIONS 5



Purpose The “Verifone Removes Certificates Utility” is a small download file that repairs the TrustStore certificate store on the terminal. It works by deleting the existing TrustStore from the terminal that contains the expired certificate, and then the TrustStore is rebuilt with a list of trusted root certificates that have not expired.

As a precautionary measure, this utility has been programmed to remove any root certificates that expire prior to the year 2020. The utility is signed by the Verifone System sponsor and does not require resigning by a client specific sponsor. The utility addresses the rebooting issue by removing the expired certificates that trigger it.

This utility does not install any applications or executable files on the terminal, nor does it update the CommServer application itself to the most recent version. The utility is designed to provide temporary resolution to the rebooting issue until the year 2020, when the next root certificate is expected to expire.

Video Instructions

VX 680 VX 690 VX 805

VX 820 e355

NOTE

For VX 805 and VX 820 devices, please ensure your Ethernet cable is connected. For e355 and VX 690 devices, please ensure your Wi-Fi connection is up and connected. Devices that are not connected will not be able to properly complete the download.

https://player.vimeo.com/video/339546257












Instructions If you run into an issue during this process or need dial-up instructions, we have live agents waiting to help. Please raise a ticket through the Verifone Support Portal or call 1-800-342-9080, Option 2 to make sure we get you the proper support.

1. Enter the Verix Terminal Manager Screen. Power on your device. During the boot up sequence, when the terminal displays the OS and certificate information, press “Enter” (green key) and the number “7” key simultaneously. This will take you to the Terminal Manager Screen.

2. Enter system password.

3. Open the Download Manager. Within the Verix Terminal Manager, press the number key to select option “Download”.

NOTE

Due to the timing of the boot sequence, you may need to make multiple attempts. You will know that you are ready to proceed when the terminal prompts for a password.

NOTE

The password must begin being entered promptly. Be sure you wait for the corresponding asterisk * to appear on the screen. Ensure that your key presses become asterisks before pressing the next key. Instructions for alphanumeric keyboard on page 12.

Enter in the System Level password assigned to your location.

(Verifone does not know what the password is as merchants normally change once the devices are deployed from our facility. If the password has NOT been changed, try 1Alpha, Alpha 66831 or 16683. If unsuccessful then please contact your processor to further assist.)

http://support.verifone.com/verifone/support/redirectchatemail.do?channelId=-56955&target=email



4. Enter Group ID.

Select Group ID 1 and press enter. This should be the default option on this screen. When you are prompted for your “Group Password,” enter the System Level Password used in Step 2.

5. Select Single-App. In the following screen, select “1> Single App” by pressing the number “1” key.

6. Select Partial Download. When prompted for Full Download (Full dnld) or Partial Download (Partial dnld), press the number “2” key to conduct a partial download.

NOTE You MUST select Partial Download. If you select Full Download, you will wipe the terminal!



7. Select TCP/IP option. The next screen will provide multiple options for conducting the download. Press the appropriate number key to select the “TCP/IP” option.

8. Select Download. At this point, the screen will go white or blue (color will depend on your device model) for a few seconds. You should then see prompts on the screen for either Download or FTP. Use the arrow keys to ensure the “Download” option is highlighted and press Enter (green key).

9. Comm Technology Wait 5-10 seconds (depending on your network speed) and then use second purple key from left and select Ethernet if your device is connected with an Ethernet cable, or Wi-Fi if you are using a Wi-Fi connection.

NOTE

For some devices, you may need to scroll to the next menu page to find the TCP/IP option. Simply use the up/down arrow keys to navigate to the next menu page.

NOTE

For the VX 820, press the “8” key to scroll to Ethernet or touch the screen to select Ethernet. For the e355 and VX 690, press the “8” key to scroll down and select Wi-Fi.



10. Commence download. You are now about ready to begin the Download. On the following screen, select Download and press Enter (green key). You will then be prompted for information for the download. Confirm that each prompt has the values as pictured in each screenshot, unless otherwise noted. If not, press the Yellow backspace key to enter Edit mode and change the value using the numeric keypad and the alpha key, if present. If the alpha key is not present, then you will need to press numeric keys repeatedly to cycle through to their alphabetic values. For the VX 520 and VX 805 devices, you can also enter Edit mode by pressing the purple button directly below the word “Edit”.

11. Press Enter (green key) after each of the screens (A-F)

NOTE

Valid values for this field are TTF1 through TTF999. Depending on volume, you may need to use a different value for this field if you receive a Terminal Not Available error. Or you can download concurrent devices using different values for this field on each device.

You will need to enter Edit mode by using the Yellow backspace key or pressing the purple button below “Edit” on the VX 520 or VX 805.

A B C

D E F



12. Press Enter (green key).

13. Press Enter (green key) after each of the next screens (A-E)

A

D E

B C



14. Press Enter (green key) for download to begin.

15. Once completed, the terminal will return to the following screen.

16. Press Cancel (red key) once. Press Enter (green key).



17. Press the down arrow key to display the second page of items and highlight Restart. The device will reboot and load applications. From the POS, perform a Test transaction to confirm that full functionality has been restored.

NOTE If you are unable to complete the utility download, and your terminal is stuck in a reboot loop, follow these instructions. REQUIRED: You will still need to download the utility, outlined within, prior to June 25, 2019.

http://www2.verifone.com/DHEAPV7



How to Use the Alpha/Numeric Keypad

The keypad contains horizontal rows of numeric keys with alphabetic characters. The keypad accepts numeric key strokes as the default. To activate the alphabetic characters, press the [Alpha] key located above the keypad between the purple keys. Refer to the graphic above. The location of the [Alpha] key may vary. For some terminals this key may be located in the last vertical row to the right on the terminal.

To change from a numeric digit to an alpha character, press the numeric key first that displays the desired alpha characters, and then press the [Alpha] key until the target alpha character displays. For example, the numeric key 2 represents the digit 2 as well as the alpha characters A, B and C. Press the [Alpha] key once to display the letter A, press twice to display the letter B, and press three times for the letter C to display. In some instances, to enter lower case letters, continue pressing the [Alpha] key till lower case letters display. To display lower case (a), press the numeric key 2 followed by pressing the

[Alpha] key 4 times. Press the numeric digit 1 and then press the [Alpha] key once to display the period (.) symbol, used between digits for IP addresses. For example: 10.63.222.55.

The following is a table representing the Numbers, Alpha Letters and Symbols on the keypad.

Press the numeric key 2, and then press the [Alpha] key continuously until the desired alpha character displays. Press the [Alpha] key once to display the alpha letter A, press twice to display the alpha letter B, and press three times for the alpha letter C to display.

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