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MANUAL FOR SAFETY OVERSIGHT

OF AIR NAVIGATION SERVICES

Third Edition, Jan 2108

Issued under the authority of the Director General

Bhutan Civil Aviation Authority

ANS Safety Oversight Manual

Record of Amendments and Corrigenda Chapter: Page: i

Third Edition Revision 02 Bhutan Civil Aviation Authority Jan 2018

RECORD OF AMENDMENTS AND CORRIGENDA

AMENDMENTS

CORRIGENDA

No Date applicable

Date entered

Entered by No Date of issue

Date entered

Entered by

01 15.08.15 15.08.15 Pema Tashi

02 15.03.18 15.03.18 Pema Tashi

03 14.05.18 14.03.18 K. Wangchuk


Table of Content Chapter: Page:iii


TABLE OF CONTENT

RECORD OF AMENDMENTS AND CORRIGENDA ................................................................................... I

TABLE OF CONTENT .......................................................................................................................... III

FOREWORD ...................................................................................................................................... V

CHAPTER 1. DEFINITIONS ...................................................................................................................1

CHAPTER 2. BHUTAN CIVIL AVIATION AUTHORITY ..............................................................................3

2.1 ORGANIZATIONAL STRUCTURE OF BHUTAN CIVIL AVIATION AUTHORITY ......................................................... 4

2.2 ORGANIZATIONAL STRUCTURE OF ANAD DIVISION ................................................................................. 5

2.3 ORGANIZATION CHART OF AIR NAVIGATION SERVICES (ANS) SECTION ....................................................... 6

2.4 AIR NAVIGATION SERVICES SECTION STAFFING METHODOLOGY ................................................................ 7

CHAPTER 3. GENERAL .........................................................................................................................8

3.1 PURPOSE OF THIS SAFETY OVERSIGHT MANUAL ............................................................................................ 8

3.2 LEGAL AND REGULATORY BASIS FOR AIR NAVIGATION SERVICE’S “SAFETY REGULATION AND SAFETY OVERSIGHT” ....... 9

3.3 BCAA MANAGEMENT SYSTEM .................................................................................................................. 15

3.4 COMPLAINS TO THE BCAA ...................................................................................................................... 16

CHAPTER 4. ANS SAFETY OVERSIGHT PROCEDURES ........................................................................... 17

4.1 PROCEDURE 1 – AUDIT MANAGEMENT ..................................................................................................... 17

4.1.1 Creation of the Surveillance Programme ................................................................................... 17

4.2 PROCEDURE 2 – CERTIFICATION/APPROVAL OF ANS SERVICE PROVIDERS ....................................................... 33

4.2.1 Application receipt process ........................................................................................................ 33

4.2.2 Certification/approval process ................................................................................................... 34

4.2.3 Issue of a certificate/approval .................................................................................................... 35

4.3 PROCEDURE 3– OVERSIGHT OF THE INTRODUCTION OF CHANGES IN ATM SYSTEMS........................................... 35

4. 3.1 Guidance on the level of oversight needed ............................................................................... 35

4.3.2 Notification procedure ............................................................................................................... 36

4.3.3 Notification receipt and oversight procedure ............................................................................ 37

4.4 PROCEDURE 4– OCCURRENCE REPORTING OVERSIGHT AND SAFETY DATA MANAGEMENT. ................................... 38

4.4.1 Oversight of the occurrence reporting procedures of the ANS provider(s) ............................... 38

4.5 PROCEDURE 5– ATM INCIDENT AND OCCURRENCE INVESTIGATION ................................................................ 39

4.5.1 Investigation process.................................................................................................................. 40

4.6 PROCEDURE 6– REGULATION OF TRAINING FOR ANS PERSONNEL ................................................................... 40

4.7 PROCEDURE 7– ENSURING THE INCORPORATION OF APPLICABLE INTERNATIONAL REGULATIONS INTO THE INTERNAL

LEGAL ORDER OF BHUTAN ............................................................................................................................. 41

4.7.1 Reception of new regulations .................................................................................................... 42

4.8 PROCEDURE 8 – SAFETY DIRECTIVES .......................................................................................................... 42

4.8.1 Initiation procedure ................................................................................................................... 43

4.8.2 Finalization procedure ............................................................................................................... 43

4.8.3 Publication procedure ................................................................................................................ 44

4.8.4 Monitor and review procedure .................................................................................................. 44


Table of Content Chapter: Page:iv


4.9 PROCEDURE 9 – DEVELOPMENT AND DISTRIBUTION OF GUIDANCE MATERIAL .................................................. 44

4.9.1 Initiation procedure ................................................................................................................ 45

4.9.2 Finalization procedure ............................................................................................................... 45

4.9.3 Publication procedure ................................................................................................................ 45

4.9.4 Monitor and review procedure .................................................................................................. 45

APPENDIX A – SERVICE LEVEL AGREEMENTS ...................................................................................... 47

APPENDIX B – INSPECTOR JOB DESCRIPTIONS ................................................................................... 48

APPENDIX C – INSPECTOR TRAINING POLICY AND PROGRAMME ....................................................... 83

APPENDIX 1. ATS CHECKLIST .......................................................................................................... 105

APPENDIX 2A. AIS INSPECTION CHECKLIST/REPORT ........................................................................ 137

APPENDIX 2B. AIS INSPECTION CHECKLIST/REPORT (NOF) ............................................................... 140

APPENDIX 3. MET INSPECTION CHECKLIST ...................................................................................... 144

APPENDIX 4. CNS INSPECTION CHECKLIST ....................................................................................... 148

APPENDIX 5. PANS-OPS INSPECTION CHECKLISTS ............................................................................ 152

APPENDIX 6A. SAR INSPECTION CHECKLISTS ................................................................................... 155

APPENDIX 6B: SAR INSPECTION CHECKLISTS (RSC) ......................................................................... 162

APPENDIX 7. MAPS/CHART INSPECTION CHECKLIST ........................................................................ 166

APPENDIX 8. SAFETY REGULATORY AUDIT/INSPECTION OBSERVATION (SAMPLE) ............................ 173

APPENDIX 9. SAFETY REGULATORY AUDIT/INSPECTION RESPONSE TO OBSERVATION (SAMPLE) ....... 174

APPENDIX 10. SAFETY REGULATORY AUDIT/INSPECTION REQUEST FOR CORRECTIVE ACTION (RCA)

(SAMPLE) ....................................................................................................................................... 175

APPENDIX 11. SAFETY REGULATORY AUDIT/INSPECTION RESPONSE TO REQUEST FOR CORRECTIVE

ACTION .......................................................................................................................................... 176

APPENDIX 12. ANSP SAFETY REGULATORY AUDIT/INSPECTION SAFETY NOTIFICATION(SAN) ........... 177

APPENDIX 13. ANSP SAFETY REGULATORY AUDIT/INSPECTION RESPONSE TO SAFETY

NOTIFICATION(SAN) ....................................................................................................................... 178

APPENDIX 14. REGULATORY AUDIT/INSPECTION FINDING FROM (SAMPLE) .................................... 179

APPENDIX 15. CAP UNACCEPTABLE LETTER (SAMPLE) ...................................................................... 181

APPENDIX 16. AUDIT CLOSE WITH ACCEPTABLE CAP LETTER (SAMPLE) ............................................. 182

APPENDIX 17. CAP ACCEPTABLE LETTER (SAMPLE) .......................................................................... 183

APPENDIX 18. AUDIT CLOSE NO FINDINGS LETTER (SAMPLE) ........................................................... 184

APPENDIX 19. PARALLEL REPORT (SAMPLE) .................................................................................... 185

APPENDIX 20. INSPECTOR'S OJT REPORT ........................................................................................ 187


Foreword Chapter: Page: v


FOREWORD

This part of the Safety Oversight Manual has been designed to emphasize the obligations and responsibilities for safety oversight of Bhutan Civil Aviation Authority (BCAA) and to provide information and guidance for government decision makers on the establishment and management of a safety oversight system.

The purpose of this manual is to describe the procedures for safety oversight of Air Navigation

Services Providers (ANSP) and to provide guidance to the Authority ANS Inspectorate personnel

on applying associated regulations and legislation, in the field of ANS.

The Manual contains procedures, instructions and information, which are intended to form the

basis of proper Oversight System of BCAA to all ANSPs in Bhutan, in order to comply with the

requirements of air navigation safety.

This manual is published for use by the ANS Inspectorate personnel, while the personnel of

relevant departments / Organization within the BCAA, ANS Providers, the employees of

ANS Providers and any organizations and their employees contracted to ANS Providers, will be

notified for its publication.

Wangdi Gyaltshen

Director General

Bhutan Civil Aviation Authority

Date: 01/01/2018


Definitions Chapter: 1 Page: 1


CHAPTER 1. DEFINITIONS

Air Navigation Service (ANS): Air traffic services; communication, navigation and surveillance services;

meteorological services for air navigation; aeronautical information services, PANS-Ops and Search and Rescue. ANS Inspectorate: The Inspectorate within the Bhutan Civil Aviation Authority performing safety rulemaking and the oversight functions in relation to ANS.

ANS Provider: Person or organization, or designated representative of an organization, which is subject to regulation by the ANS Inspectorate. Air Traffic Management (ATM): The aggregation of ground based (comprising variously ATS, ASM, ATFM) and airborne functions required to ensure the safe and efficient movement of aircraft during all appropriate phases of operations.

ATM System: The part of the ANS system composed of a ground based ATM component and an airborne ATM component. The ATM system includes human, technical systems and procedures, and assumes the existence of a supporting CNS system. Audit: An in-depth review of the activities of an organization to verify conformance to defined

objectives or regulations and standards. Auditee: Person with responsibility and authority over the area to be audited.

Auditor: Authorized person carrying out a safety audit on behalf of the ANS Inspectorate.

Civil Aviation Authority: The Bhutan Civil Aviation Authority

Designated Authority: The competent body designated by Royal Government of Bhutan, responsible

for ANS safety regulation.

ANS Inspector: The ANS Inspector or the designated representative for the purposes of a particular

procedure.

Inspection: An extension to the Safety Regulatory Audit process to verify that the final product

and/or service complies with requirements and approved procedures and processes as well as the

effectiveness of those procedures and processes.

Lead Auditor: Auditor with overall responsibility for the audit team.

Point of Responsibility (PoR): Point of Responsibility - point nominated within the ANS Inspectorate

to receive the audit report and undertake appropriate actions with regard to the findings of the audit. Safety Directive: A document issued or adopted by the BCAA/the ANS Inspectorate which mandates actions to be performed on a system to restore a tolerable level of safety, when evidence shows that

aviation safety may otherwise be compromised. Safety Oversight: The function undertaken by the ANS Inspectorate to verify that safety regulatory


Definitions Chapter: 1 Page: 2


objectives and requirements are effectively met.

Safety Regulation: The process of rulemaking for and oversight of all the safety related aspects of the

ANS systems, procedures, practices and personnel under the control of the service provider.

Safety Rulemaking: The process by which safety objectives and requirements are set. Safety Regulatory Audit: A systematic and independent examination conducted by the ANS Inspectorate to determine whether complete safety- related arrangements or elements thereof, to

processes and their results, products or services, comply with required safety-related arrangements and whether they are implemented effectively and are suitable to achieve expected results.

—— END ——


Bhutan Civil Aviation Authority Chapter: 2 Page: 3


CHAPTER 2. BHUTAN CIVIL AVIATION AUTHORITY

The contents in this publication are based on Civil Aviation and ICAO Doc. 9473 (Safety

Oversight Manual).

This document describes the rationale behind the establishment of a BCAA ANS

Inspectorate.

The document also contains the Job Descriptions for all the Inspectors within the

Inspectorate.

The information contained in this publication is subject to constant review in the light of the

changing regulations and requirements. No reader should act on the basis of any such

information without also referring to applicable laws and regulations and without taking

appropriate professional advice when/as indicated/required. Although the effort has been made

to ensure accuracy, the Bhutan Civil Aviation Authority, shall not be held responsible for loss or

damage caused by errors, misprints or misinterpretation of the contents hereof.

Notes:

1. It is strictly forbidden for persons or agencies to reproduce, reformat or transmit this

document, or any part thereof, for commercial sales purposes including photocopying, recording,

or through information storage/retrieval systems, unless otherwise permitted to do so by BCAA. 2. Furthermore, the Bhutan Civil Aviation Authority, expressly disclaims all and any liability

to any person, in respect of anything done or omitted, and the consequences of anything done or

omitted, by any such person reliance solely on the contents of this publication.


Bhutan Civil Aviation Authority Chapter:2 Page: 4


2.1 Organizational Structure of Bhutan Civil Aviation Authority

BCAA (AUTHORITY)

BOARD AIG

ANAD Division FLIGHT SAFETY Division AFD Division

LEGAL ACCOUNTS ADM AERODROME ANS AVSEC AW F/ SAFETY

-Technical Planning & execution

-Rule Making/ standards developing

-Guidance and Manual Development

-ANSP designation

-Unit Endorsement

- ATC LICENSING

-ANSP CERTIFICATION

-Safety oversight functions

-Developing Inspectorate Training Plan

- Collection of Accident incident data




- LICENSING

-CERTIFICATION




TECH LIB HRO IT

CABINET MINISTRY (MoIC)




2.2 Organizational Structure of ANAD Division



- Aerodrome CERTIFICATION






- Safety oversight functions






-ATCO Unit endorsement

- ATC LICENSING

-ANSP CERTIFICATION




AIR NAVIGATION

&AERODROME DIVISION

AERODROME SECTION AIR NAVIGATION SECTION AVSEC SECTION

CNS UNIT ATS/MET/SAR UNIT AIS/ PANS-OPS/CHARTS UNIT




2.3 Organization Chart of Air Navigation Services (ANS) Section

SENIOR ANS INSPECTOR

Dr. Karma Wangchuk

ATS

MET

SAR

CNS

AIS

MAPS/ CHART

PANS-OPS

CNS INSPECTOR Mr. Karma Gayley

ATS/MET/SAR INSPECTOR Mr. Yonten Dendup

AIS/CHARTS/ PANS-OPS INSPECTOR Mr. Kencho Tshering

CHIEF AERONAUTICAL OFFICER

Mr. Pema Tashi


General Chapter: 2 Page: 7


2.4 Air Navigation Services Section Staffing Methodology

Each of the seven technical areas under Air Navigation Services Section (ATS, AIS,

CHARTS, CNS, MET, PANS-OPS, SAR) will be staffed adequately with appropriate

number of inspectors.

The methodology used in each area will be as follows:

1) ATS – Against every 30 active Air Traffic Controllers employed by the ANSP,

BCAA will employ 1 ATS inspector. This is assuming that ANSP employs Air

Traffic Controllers based on the demand and work load depending upon the traffic

handled.

2) AIS – For every 50 AIS/NOTAM staff employed by the ANSP, BCAA will employ 1

AIS Inspector.

3) CHARTs and PANS-OPS – for every 3 Major Aerodromes (International or large

domestic) or a combination of 10 smaller Aerodromes, and 2 or less Major

Aerodromes, BCAA will employ 1 CHARTs and PANSOPs inspector.

4) CNS – for every 2 Major CNS establishments (serving International airports or large

domestic airports or Enroute centers) or a combination of 10 smaller CNS

establishment (establishment serving smaller domestic airports or remote sites for

Enroute navigation), and 1 Major CNS establishment, BCAA will employ 1 CNS

Inspector.

5) MET – for every 3 Major Aerodromes (International or large domestic) or a

combination of 10 smaller Aerodromes (or major weather observatories), and 2 or less

Major Aerodromes, BCAA will employ 1 MET inspector.

6) SAR – for every 2 RCC or a combination of 5 RSCs and 1 or less RCC, BCAA will

employ 1 SAR Inspector.

Less than 30% Overhead on the total time of the Inspectors is assumed to be necessary to be

devoted to development of procedures, participation in regulation development, training and

other international/national work.

The above staffing requirements are in addition to one Chief Aeronautical Officer and one Sr.

ANS Inspector, both of whom shall be able to stand in for any of the inspectors in their

absence.

However, recognizing the limited aviation activities right now, BCAA will only employ three

Inspectors looking after CNS, ATS/MET/SAR and AIS/CHARTS/PANS-OPs, one Sr. ANS

Inspector and one Chief Aeronautical Officer. The arrangement will be assessed every five

years coinciding with the Royal Government’s Five Year Plan period.

—— END ——




CHAPTER 3. GENERAL

3.1 Purpose of this Safety Oversight Manual

This Manual (in chapter 3) describes the functions of safety oversight in the field of Air

Navigation Services (ANS) with a description of the principles underlying their application. These

functions are distributed in the organizational structure of the ANS Inspectorate, which also have

the internal linkages within the structure of the Bhutan Civil Aviation Administration (BCAA). Independent oversight of ANS by the BCAA aims to verify the uniform application of all applicable ANS safety and other regulatory requirements by all ANS Providers (ANSPs) providing Air Navigation Services in the area of responsibility of the Kingdom of Bhutan.

Chapter 4 contains detailed procedures, responsibilities and the processes by which BCAA will

meet its legal obligation to ensure that ANS provision meets all applicable requirements. The

Manual contains detailed administrative procedures, forms and other internal used documents.

The Manual also contain detailed administrative procedures, forms, and other internal used

documents. This document conforms now and will continue to conform, through specific procedures, to the provisions of ICAO Doc 9734 (Safety Oversight Manual).

The BCAA will keep records of the conduct of safety regulatory activities that will provide

assurance to interested parties that it is effective, thorough and comprehensive in its work.

Through this document, the BCAA notifies to authority personnel, to ANS Providers, the

employees of ANS Providers and any organizations and their employees contracted to ANS

Providers:

all the safety regulatory oversight activities of the BCAA in relation to the ANS

Inspectorate;

why the BCAA/the ANS Inspectorate does them;

who in the BCAA/the ANS Inspectorate is responsible for each activity;

how the BCAA/the ANS Inspectorate makes sure it does everything it says it does;

how the BCAA/the ANS Inspectorate checks that it does everything it should do;

how the BCAA/the ANS Inspectorate knows what it does is legal and applicable; and

how a person or organization can act if the BCAA/the ANS Inspectorate does not do all

the things it says it does.

By the adoption of this Manual and procedures therein, BCAA declares its capability and intent to




ensure on a continuous basis the proper and effective safety oversight of Air Navigation Services Providers (ANSPs) at the aerodromes and in the airspace of Bhutan.

3.2 Legal and regulatory basis for air navigation service’s “safety regulation and safety

oversight”

3.2.1 ICAO Requirements

The BCAA provisions for air traffic services (ATS) safety management, contained in

BCAR - 11

BCAR 11 -Air Traffic Services and in the Procedures for Air Navigation Services — Air Traffic

Management (PANS-ATM, ICAO Doc 4444), requires Bhutan to implement systematic and

appropriate safety management programmes to ensure that their ATS systems achieve an

acceptable level of safety, and to establish such levels of safety and safety objectives for their air

traffic services.

The objectives of ATS safety management are to ensure that the established level of safety

applicable to the provision of ATS within an airspace or at an aerodrome is met, and that

safety-related enhancements are implemented wherever necessary. The provisions of the PANS-

ATM require that an ATS safety management programme include:

a) monitoring of overall safety levels and detection of any adverse trend;

b) safety reviews of ATS units;

c) assessments in respect of planned implementation of airspace reorganizations, the

introduction of new equipment, systems or facilities, and new or changed ATS procedures;

and

d) a mechanism for identifying the need for safety-enhancing measures.

ICAO has identified and defined the following critical elements of a State’s safety oversight system: CE-1. Primary aviation legislation

The provision of a comprehensive and effective aviation law consistent with the environment and

complexity of the State’s aviation activity and compliant with the requirements contained in the

Convention on International Civil Aviation.

CE-2. Specific operating regulations

The provision of adequate regulations to address, at a minimum, national requirements emanating

from the primary aviation legislation and providing for standardized operational procedures,

equipment and infrastructures (including safety management and training systems), in




conformance with the Standards and Recommended Practices (SARPs) contained in the Annexes

to the Convention on International Civil Aviation. Note.— The term “regulations” is used in a generic sense to include but is not limited to instructions, rules, edicts, directives, sets of laws, requirements, policies, and orders.

CE-3. State civil aviation system and safety oversight functions

The establishment of a Civil Aviation Authority (CAA) and/or other relevant authorities or

government agencies (headed by a Chief Executive Officer), supported by the appropriate

and adequate technical and non-technical staff and provided with adequate financial resources.

The State authority must have stated safety regulatory functions, objectives and safety policies.

Note.— The term “State civil aviation system” is used in a generic sense to include all authorities

with aviation safety oversight responsibility which may be established by the State as separate

entities, such as: CAA, Airport Authorities, Air Traffic Service Authorities, Accident

Investigation Authority, and Meteorological Authority.

CE-4. Technical personnel qualification and training

The establishment of minimum knowledge and experience requirements for the technical

personnel performing safety oversight functions and the provision of appropriate training to

maintain and enhance their competence at the desired level. The training should include

initial and recurrent (periodic) training.

CE-5. Technical guidance, tools and the provision of safety-critical information

The provision of technical guidance (including processes and procedures), tools (including

facilities and equipment) and safety-critical information, as applicable, to the technical personnel

to enable them to perform their safety oversight functions in accordance with established

requirements and in a standardized manner. In addition, this includes the provision of technical

guidance by the oversight authority to the aviation industry on the implementation of applicable

regulations and instructions.

CE-6. Licensing, certification, authorization and approval obligations

The implementation of processes and procedures to ensure that personnel and organizations

performing an aviation activity meet the established requirements before they are allowed to

exercise the privileges of a Licence, certificate, authorization and/or approval to conduct the

relevant aviation activity.

CE-7. Surveillance obligations

The implementation of processes, such as inspections and audits, to proactively ensure that

aviation Licence, certificate, authorization and/or approval holders continue to meet the

established requirements and function at the level of competency and safety required by the State

to undertake an aviation-related activity for which they have been licensed, certified, authorized




and/or approved to perform. This includes the surveillance of designated personnel who perform

safety oversight functions on behalf of the BCAA.

CE-8. Resolution of safety concerns

The implementation of processes and procedures to resolve identified deficiencies impacting

aviation safety, which may have been residing in the aviation system and have been detected by

the regulatory authority or other appropriate bodies.

These critical elements of a safety oversight system are essentially the safety defence tools

required for the effective implementation of safety-related legislation and regulations,

policies and procedures. ICAO Member States are expected to implement the critical elements

in a manner that assumes the shared responsibility of the State and the entire aviation community

of the region.

A State’s responsibility under the ICAO-Convention and its Annexes includes:

the licensing of operational personnel;

the control and supervision of licensed personnel, certified products, and approved

organizations;

the provision of air navigation services (inclusive of meteorological services, aeronautical

telecommunications, search and rescue services, charts and the distribution of

information); and

aircraft accident and incident investigation.

The sole objective of the investigation shall be the prevention of accidents and incidents. It is

not the purpose of this activity to apportion blame or liability. Any investigation carried out must

be strictly objective and totally impartial and must also be perceived to be so. It should be

conducted in such a way that it can withstand political or other interference.

CE-N0. Critical Element ANS Inspectorate Tasks

CE-3 State civil aviation system and safety oversight functions

The State authority must state safety regulatory functions, objectives and safety policies.

CE-7 Surveillance obligations

To implement processes, such as inspections and audits, to proactively ensure that the level of competency and safety required by the State will be met.

CE-8 Resolution of safety concerns To implement processes and procedures to resolve identified deficiencies impacting aviation safety.

CE-6 Licensing, certification, authorization and approval obligations

To implement processes and procedures to ensure that personnel and organizations performing an aviation activity meet the established requirements.




Regarding BCAA ANS Inspectorate the following critical elements contain the main tasks:

One further important aspect in an international context is the requirement and responsibility of a

Contracting State to establish and provide air traffic services in flight information regions, control

areas or control zones extending over its territory. To ensure an adequate level of air traffic

services and communications, navigation and surveillance, as well as procedures applicable to

the airspace or aerodrome concerned, the appropriate air traffic services authority is required to

implement formal and systematic safety management programme for the services under its

jurisdiction. When appropriate, these air traffic services (ATS) safety management programme

should be established on the basis of regional air navigation agreements.

3.2.2 Legal framework and standards

This section describes:

the Regulatory Framework or basis for ANS Safety Regulation by BCAA;

any related legislation which supports this work;

the Standards for ANS Providers;

the Safety Regulatory Principles as they apply to ANS Providers;

the Safety Regulatory Principles and Processes applied by the BCAA when conducting

ANS Safety Regulation; and

BCAA Organizational Structure for ANS Regulation and Oversight. BCAA may publish other documents which provide details of acceptable means of compliance with the Articles in the Law or Regulations under the Law. The regulatory requirements and standards applicable to ANS Providers and enforced through the processes in this Manual are:

ICAO Annex 1, Personnel Licensing,

ICAO Annex 2, Rules of the Air,

ICAO Annex 3, Meteorological Service for International Air Navigation,

CE-4 Technical personnel qualification and training

To establish minimum knowledge and experience requirements for the technical personnel performing safety oversight functions.

CE-5 Technical guidance, tools and the provision of safety-critical information

To provide technical guidance (including processes

and procedures), tools (including facilities and

equipment) and safety-critical information, as

applicable, to the technical personnel to enable them

to perform their safety oversight functions.




ICAO Annex 4, Aeronautical Charts,

ICAO Annex 10, Aeronautical Telecommunications,

ICAO Annex 11, Air Traffic Services,

ICAO Annex 13, Accident and Incident Investigation,

ICAO Annex 14, Aerodromes,

AO Annex 15, Aeronautical Information Services,

Other relevant ICAO Documents and International Standards and Requirements

3.2.3 BCAA principles of ANS safety regulation/safety oversight.

1. ANS safety regulation a n d oversight is independent from the planning, implementing and

providing of air navigation services.

2. T h e BCAA is independent of the service provider and shall monitor safety performance

through regular monitoring and assessment of the levels of safety achieved against the

tolerable levels of safety determined by the BCAA for systems and sub-systems in the

airspace blocks under its responsibility. The results of the monitoring of safety will be

used by the BCAA to determine areas where the verification of compliance with safety

regulatory requirements is necessary as a matter of priority. BCAA will take action as

appropriate in these identified areas of concern.

3. To achieve a common safety goal the relationship between BCAA and ANS Providers

should be that of a partnership.

4. BCAA shall set and oversee regulatory requirements required to maintain the

safety of the Service Providers’ systems.

5. Regulatory activity shall be kept to the minimum practical level consistent with

effective safety regulation.

6. BCAA shall monitor the investigation, or conduct its own investigation as necessary, of

reportable events.

7. BCAA shall ensure that all regulatory and oversight functions are carried out by personnel

who are and remain appropriately qualified, specifically:

a) an air traffic control or engineering background and qualification, preferable with a

minimum of five years practical working experience in an ANS operational, technical or

regulatory environment and

b) an appropriate qualification to conduct safety audits in accordance with applicable




ICAO international standards for ANS.

8. Audits will only be conducted by suitably trained and qualified auditors of the BCAA.

9. Regulation shall be carried out on all safety related aspects of the technical systems,

procedures, practices and personnel under the control of the service provider.

3.2.4 BCAA principles of safety regulation for the ANS provider

1. The Primary responsibility for the safety of the Air Navigation Services rests with the

ANS Provider.

2. All service providers shall have a Safety Policy Statement that is approved by the most

senior level of management within the Organization/ Department.

3. All ANS service providers shall use an effective Safety Management System (SMS) for

verification of the safety of the services supplied by them, and that of any service used

by them.

4. Regulatory approval by the BCAA should be obtained for all safety related aspects of their

service. 3.2.5 Implementing the principles of ANS safety regulation/safety oversight

BCAA shall implement those principles through two main procedures: rulemaking and oversight,

and their related procedures contained in Part 2 of this Manual.

3.2.5.1 Safety rulemaking

Safety requirements are set by the Rulemaking-Procedure. It consists of the definition of

applicable safety requirements and associated standards and practices to ensure that the

determined national tolerable levels of safety and any appropriate regulatory provisions that result

from international or national obligations are complied with.

Those principles of the rulemaking procedure are equally applicable to the production of other

forms of regulatory material, including standards, recommended practices and policies,

promulgated acceptable means of compliance, and guidance material.

3.2.5.2 Safety oversight

The procedures for Safety Oversight, both Initial and Ongoing, in general may be defined as tasks

undertaken by a designated authority to verify that the defined safety regulatory objectives and

requirements are met in an effective manner.

BCAA will obtain that verification primarily through the conduct of audits or by analyzing the

output or effectiveness of the provider’s processes and procedures.




BCAA may engage the services of specified organizations or experts from other

Organizations to conduct audits on behalf of the BCAA/ANS Inspectorate. These Organizations

and experts need a specific authorization by the BCAA.

3.2.5.2.1 Initial safety oversight

The procedures to gain objective information to enable a decision to be made to permit an

ANS-Organization to operate in a particular ATM functional area as well as the

introduction of new systems and changes to existing systems. Safety regulatory auditing will be

used to obtain information to assist the ANS Inspectorate in making decisions relating to the

initiation of operations by an ATM service provider.

This procedure is termed “Initial Oversight”.

Initial Oversight may also be required following changes to the organization or infrastructure of

the service provider in order to verify that the changes have not negatively impacted on

the service provider’s ability to continue to provide services with the necessary level of safety.

The responsibility to demonstrate to BCAA/the ANS Inspectorate that the resulting system

will meet all appropriate safety requirements throughout its complete lifecycle lies by the specific

service provider.

3.2.5.2.2 Ongoing safety oversight

Following initial oversight, the ANS Inspectorate will need to implement an annual audit

programme designed to verify the continued effective operation of the service provider’s

management and hence allow for continued operation of the ATM service provider.

This procedure is termed “On-going Oversight”.

Ongoing safety oversight includes all procedures undertaken by BCAA/ANS Inspectorate to

verify that safety objectives continue to be met for the operational lifetime of the function

or system.

The verification procedures of the ongoing safety oversight include the monitoring of safety

performance and safety regulatory audits which are normally done routinely.

Ad-hoc audits may be initiated where received information suggests that such action is necessary.

3.3 BCAA management system This Manual is part of the BCAA overall management system and, as such, is subject to the

BCAA document management and quality assurance processes. Consequently, the procedures in

the Manual will be reviewed regularly for their accuracy, efficiency and effectiveness, amended

as necessary and incorporated in a revised version of the Manual.

The BCAA management system, through the procedures and processes of this Manual and the




manuals of the other technical departments (i.e. flight operations, airworthiness, aerodromes etc.),

ensures the BCAA has adequate and effective internal interfaces between its different

technical departments.

Such interfaces ensure those different technical departments provide consistent regulation

and oversight through proper consultation and collaboration as appropriate. Furthermore, they

promote a culture of collective learning throughout the BCAA leading to a continual process of

improvement in the regulatory environment.

In addition, the management system ensures effective interface arrangements with external

regulatory or governmental organizations.

The technical departments of the ANS Inspectorate are also supported by the human resources,

finance and legal functions to ensure the provision of effective safety regulation and safety

oversight.

3.4 Complains to the BCAA Should a person or organization wish to complain about any aspect of the BCAA policy and

procedures herein or have any grievance in respect of their application, that person or

organization should inform the Director General BCAA by letter at the address below. The letter

should provide sufficient information to enable a proper response.

Address of the Civil Aviation Authority of the Bhutan is as follows:

Director General

Bhutan Civil Aviation Authority Paro Airport Tel: +975 2 271347 E mail: [email protected]

—— END ——


ANS Safety Oversight Procedure Chapter: 4 Page: 17


CHAPTER 4. ANS SAFETY OVERSIGHT PROCEDURES

4.1 Procedure 1 – Audit Management

Guidance:

Auditing means all procedures used to obtain independent evidence that will provide confidence in

the effective operation of a safety management system that has been designed to enable an

organization to meet defined objectives or regulatory requirements. It is an in-depth review of the

activities of an organization to verify conformance to defined objectives or regulations and

standards.

An inspection, however, is the basis activity of an audit, involving examination of a particular

element of the system with a much smaller scope. An inspection can also be carried out on its own

and does not need to be part of an audit.

Safety regulatory audit/inspection is audit/inspection organized by the BCAA ANS Inspectorate in

order to obtain confidence in the ability of the service provider to operate an effective management

of safety which meets the applicable safety regulatory requirements and provide a safe service.

To ensure that safety regulatory audits/inspections are effectively managed, audits/inspections need

to be organized in a planned and systematic manner to provide the BCAA/ANS Inspectorate,

through its designated “point of responsibility”, with appropriate information to support the

initial oversight and the on-going oversight of ANS providers.

The BCAA/Senior ANS Inspector shall always be in full control of the audit procedures and of the auditors.

The ANS Inspectorate should use an internal audit process as a means of monitoring the continued

compliance with their own safety regulatory audit procedures.

Objective:

To ensure that the BCAA/ANS Inspectorate meets its responsibilities in respect of auditing the

effective implementation of all applicable safety regulatory requirements.

4.1.1 Creation of the Surveillance Programme

Scope:

This procedure describes all stages of the BCAA/ANS Inspectorate activities in the planning

and conduct of audits of all ANS providers against applicable regulatory requirements. It includes

the determination of the required qualification and training of ANS Inspectorate staff/ auditors.




Responsibility:

The Chief Aeronautical Officer (Head of Air Navigation and Aerodrome Division has the overall

responsibility for the implementation, review and revision - as necessary - of the safety

oversight activity, including the safety regulatory audit process/ procedures.

He is responsible for resourcing the various functions

The ANS Audit Management Procedures

The Audit Management Procedures consist of the following stages/processes:

a) Annual Surveillance Programme

b) Audits/Inspections

i. Scheduled/planned Audits/inspections

ii. Ad-hoc Audits/inspections

iii. Conduct of Audits/inspections

iv. Audit/inspections Report Requirements

v. Classification of non-conformities incl. identified unsafe conditions

vi. Follow-up actions

vii. Special procedures if unsafe conditions are found during audits

c) Qualification and Training Requirements.

4.1.1.1 Annual Surveillance Programme

The Annual surveillance Programme of safety regulatory audits shall:

a) Cover all the areas of potential safety concern and focus, but not exclusively, on those areas

where problems have been identified as a result of monitoring safety performance,

b) Include audits to address all the ANSP and the different services operating under their

responsibility,

c) Conduct sufficient audits/inspections, over a period of at least once every year, to check

the compliance of all ATM service providers under their responsibility with applicable safety

regulatory requirements in all the functional areas of relevance,

d) Include sufficient audits to follow up the implementation of corrective actions intended to

address non-conformities found in previous audits/inspections,

e) Allow for the modification of the objectives of pre-planned audits/inspections, and the

inclusion of additional audits/inspections to those originally programmed, wherever that need

is identified in the safety oversight activities of the ANS Inspectorate.

f) Be based on sound considerations including identified safety risk, confidence in the service




provider and previous audit results and not on the limitations of audit resources available to

the ANS Inspectorate.

Responsibility: Chief Aeronautical Officer

1. The Chief Aeronautical Officer will, before July, finalize, document and sign the next

year’s Annual surveillance programme of safety regulatory audits of each ANS Provider and

the different air navigation services operating under the BCAA responsibility.

2. The Annual Surveillance Programme shall identify:

a) the BCAA ANS Inspectorate point of responsibility (POR) in respect of each audit;

b) any other organization or specialist personnel acting as auditors on behalf of the

ANS Inspectorate (if necessary).

3. When planning the Annual surveillance Programme the following additional factors will

be taken into account:

a) all ANS functional areas shall be audited/inspected at least once every year;

b) any (significant) system change;

c) ANS system performance indicators;

d) other performance indicators.

4. The Chief Aeronautical Officer will need to ensure that there is sufficient audit/inspection

resource to undertake safety regulatory audits, including those undertaken as part of initial and

on-going oversight, together with unscheduled audits or any additional necessary audits in

response to noted problems or specific corrective action verification activities. They will need

to identify both short and long-term audit resource requirements to meet their obligations for

providing effective oversight of all ATM service providers operating under their

responsibility.

4.1.1.2 Audits/inspection

Auditing/inspection is a process requiring an independent auditor to search for evidence in order to

verify that a system is functioning in the way that the organization has declared that it should

function in order to meet higher level objectives such as applicable safety requirements. These

requirements together with the declared system (as defined for example in the form of a Safety

Management System - SMS) will be the auditor’s baseline against which the verification is

performed.

The audit will always be a sampling activity, never a 100% check, and is designed to provide

confidence in an organization’s ability to meet applicable regulatory requirements and to

operate a safe system.

The implementation of a service provider’s procedures/processes can only be judged by an

auditor to be effective if all components of the ANSP are performing satisfactorily (e.g. verification

of compliance with applicable safety requirements). This might require examination of the process




used by the ANSP to identify the performance criteria to provide assurance that the equipment is

suitable to support the service and to audit/inspection that such performance criteria have

been met in the past (e.g. through audit of maintenance records) and continue to be achieved

(through audit of current performance).

Audits/inspections involve the collection of evidence in order to verify that what should be

happening is actually happening. This requires the auditor to work with information obtained from

interviews and questioning of staff and undertaking the necessary investigations to find the

evidence that proves conformity or nonconformity as the case may be. Audits/inspections can be performed as:

planned/scheduled in the published Annual surveillance programme,

as additional “ad-hoc audits/inspections”, or

as “ Desk Audit” (the auditor will check the documentation/the written procedures

against regulatory requirements).

Planned/scheduled Audits/inspections and ad-hoc-audits/inspections shall include an on-site visit;

desk audits do not include an on-site visit.

4.1.1.2.1 Scheduled or Programmed Audits/inspections


The ANS Inspectorate will notify each ANS Provider of the audit scope 30 days before the scheduled commencement of an audit/inspection.

15 days before the scheduled audit the ANS Inspectorate shall appoint an Audit Team Leader

and an audit team if necessary, suitable to the audit task.

4.1.1.2.2 Ad-hoc Audits/inspections

The Chief Aeronautical Officer may initiate an ad-hoc audit/inspections where received information or other evidence suggests that such action is necessary in an ANSP or at a specific unit. Such evidence will normally arise from previous audits/inspections; performance indicators or from a trend observed in occurrence reports. In such circumstances notification to the ANSP shall be at the discretion of the Chief Aeronautical officer.

Ad-hoc audits/inspections shall be conducted in accordance with this procedure.

4.1.1.3 Audit/inspection Planning

In order to make best/effective use of the time available audits must be planned. Such planning

must ensure that specialist knowledge held by individual auditors is also put to best use and that




neither the audit teams nor the staff members of the audited organization’s time is wasted.

The planning process must include all phases of the audit, including any document review and report preparation as well as the on-site visit.

An individual audit forms part of an overall safety oversight process. The audit team may need to take account of the findings of previous audits and other information provided by the ANS Inspectorate or the service provider when planning their work.

The audit team leader should ensure that the audit plan takes account of such actions in order to

ensure that sufficient resources are available.

The auditor must always remain in control of the process of information gathering otherwise the

results will be of limited value. In order to remain in control auditors will need to consider in

advance of the audit what evidence they require and a general plan or strategy that will be adopted

to obtain this evidence in a systematic and unbiased way. They will therefore need to undertake

sufficient audit planning in advance of the audit.

The audit/inspection planning will need to be undertaken at two levels:

a) Planning the visit to the service provider,

b) Planning the audit activities to be undertaken during the visit.

It is a primary responsibility of the audit team leader to ensure the adequacy of audit planning

and the following of plans by individual auditors to ensure achievement of audit objectives.

Preparation for an Audit/Inspection

Responsibility: Point of Responsibility (POR)

The POR requests an auditor to undertake an audit/inspection.

The audit/inspection purpose, scope and objectives should be clearly defined by the

POR.

An auditor should be designated as the audit team leader although the audit may not

involve any additional auditors or support staff.

Responsibility: Audit Team Leader

Ensure that the audit purpose, scope and objectives are clearly defined and understood before

proceeding with the audit activity

Responsibility: Auditor

Preliminary preparation for the audit requires the auditor to:




Develop an understanding of the organization to be audited that is sufficient to enable the

audit to be conducted.

Identify, or confirm with the POR, which specific provisions of the applicable safety

regulatory requirements are to be verified and in which areas of the ATM service

provider, or in relation to which regulatory processes.

Determine a suitable visit schedule and decide the composition of the audit team.

Communicate with the organization to be audited to advise them of the audit/inspection

intention, the objectives and scope of the audit/inspection, and where necessary the

audit/inspection visit schedule to enable the organization to ensure availability of

appropriate personnel.

The visit schedule is an output from the preliminary audit preparation stage. It will identify those

departments or areas of the service provider that are to be audited, giving sequence and times

to be spent by auditors in each department / area.

Once the (preliminary) preparation has been undertaken, an audit visit schedule provided and an audit team put in place, the audit team leader shall meet with the audit team and allocate audit tasks to each auditor indicating clearly the department/ areas of the ATM service provider, or specific processes, that they are required to audit, together with details concerning the specific regulatory requirements, and associated paragraphs to be verified. Note: In some cases it may be appropriate for the auditor(s) to undertake a “pre- audit visit” in

order to obtain the necessary information to enable the auditor to begin planning the audit.

Such visits may involve guided tours of the facility and explanations of how the organization

functions.

The auditor may also request key documents that will be used assist this understanding

and facilitate audit planning.

Detailed Audit/Inspection Planning

For an Initial Oversight it is necessary to verify all such individual requirements of the

appropriate regulation(s) within specific areas, units or departments of an ATM service provider,

without necessarily checking them in all the areas, units or department where they must be

implemented.

For any audit/inspection it will be necessary to decide which of these are to be verified in relation

to the specified applicable safety regulatory requirements against which the audit is being

conducted.


The Point of Responsibility shall determine the specific applicable safety regulatory requirements

against which the audit is being conducted.





The audit team leader decides on the ‘sample’ of such individual requirements

to be verified within each department or functional area of the service provider organization.

He has to consider the results of preceding activities, such as a document review,

together with previous knowledge or safety performance of the service provider to assist in

the sample determination.

This will enable the audit team leader to produce an audit visit schedule. This schedule shall

clearly identify the audit resources, how long each auditor will be spent in each department,

the sequence of departments and over how many days the audit is to be conducted (the team

leader may meet with the proposed audit team members to discuss, agree and finalise the

schedule before it is sent to the service provider).

The audit team leader shall agree audit visit schedules, including travel arrangements,

team composition and the applicable safety regulatory requirements (or parts thereof)

to be verified, with the POR.

The audit team leader communicates this visit schedule to the ATM service provider - at

least one month in advance of the planned audit.

4.1.1.4 Conduct of Audits/Inspection

The Annual Surveillance Programme shall identify the BCAA ANS Inspectorate’s “Point of

Responsibility” (POR) in respect of each audit.


The main responsibilities of the designated Point of Responsibility (POR) are:

Ensure the proper management of the audit(s) for which the ANS Inspectorate is responsible;

Identify the audit “scope” and “objectives” together with appropriate sampling against

applicable safety regulatory requirements for each audit undertaken;

Nominate audit team leaders amongst the personnel with appropriate qualification, available

within the ANS Inspectorate;

Agree with audit team leaders the necessary audit team members for each audit;

Receive the audit report produced by the auditors.

Ensure that the audit findings are communicated to the senior management of the

organization audited.




Request corrective action to address the non-conformities identified.

Assess the corrective actions determined by the auditee, and accept them or not.

Keeping proper records.

Undertake additional actions if required, such as providing inputs to:

a) Support the decisions related to the oversight procedures.

b) Allow the Chief Aeronautical officer to maintain and refine the Annual Audit

Programme (e.g. as regards follow up audits).

c) Inform the Chief Aeronautical Officer as regards the need for sanctions in

accordance with the existing regulatory framework.

It should be noted that nothing prevents the ANS Inspectorate from combining the role of the

designated “point of responsibility” with other functions within the ANS Inspectorate. Audit Team Leader

The term “Team Leader” is taken to mean the person delegated the task of performing an audit

where the audit activity requires one or more auditors.

The audit team leader should be appointed by POR.

The “Audit Team Leader” can be appointed amongst the ANS Inspectorate’s staff or, wherever

applicable, be proposed by the BCAA involved in the conduct of the specific audit and accepted by

the POR.

Audit Team Leaders should meet specific qualification and experience criteria defined by the ANS Inspectorate. Responsibility: Audit Team Leader

Audit team leaders have specific responsibilities in relation to the audit process – they are

placed in overall charge of the audit.

The specific responsibilities of the audit team leader include:

Coordinating with the POR in the ANS Inspectorate;

Identifying the audit resources (auditor/days) needed after reviewing the documentation

relevant for the audit;

Ensuring the adequacy of audit planning and the following of plans by individual

auditors;




Liaising with the service provider throughout the audit process, ensuring the adequacy of

communication with the main point of contact in the service provider throughout the

duration of the audit visit;

Assisting with the selection of other audit team members to undertake specified audit

tasks;

Preparation of the audit team members;

Allocating tasks to individual auditors;

Finalizing the audit report and submitting it to the “designated point of responsibility”

in the ANS Inspectorate.

Responsibility: Audit Team Members (Auditors)

The auditors, including the audit team leader, should be responsible for:

Complying with applicable audit procedures and working practices,

communicating and clarifying them appropriately;

Planning and carrying out assigned responsibilities effectively and efficiently:

Studying key documents to facilitate their understanding of the service provider and

processes forming the subject of the audit:

Verifying the requirements assigned by the audit team leader within the time allocated:

Documenting the observations and reporting the findings:

Retaining and safeguarding audit documentation in accordance with the procedures

established for audits:

Keeping confidentiality with regard to findings of the audit and the information

gathered during the audit.

Audit team members should meet specific qualification and experience criteria defined by the ANS Inspectorate. Conduct of audits (on-site phase)

It is the responsibility of the audit team leader to ensure adequacy of

communication with the service provider main point of contact throughout the duration of the audit

visit, and to ensure throughout all stages that the audit is conducted in a fully acceptable and open

manner.




The time of arrival of the audit team, together with the intention to hold a brief audit entry meeting, should be confirmed with the organization. Audit Entry Meeting

Upon arrival at an ANSP and before commencing any audit activities the audit team leader should hold a brief audit “Entry” meeting in order to

introduce the audit team,

communicate the objectives and scope of the audit, and

provide details concerning the basic audit process to ensure that both parties have a clear understanding of how the audit is to be undertaken.

The entry meeting is an opportunity for the audit team leader to ensure that the ANSP management

understands and feels comfortable with the process that is about to be undertaken.

If the audit is being conducted over several days the audit team leader should consider offering a

short meeting at the end of each day - when results obtained so far may be indicated to a designated

member of the management team. Detailed discussion concerning any findings should be avoided; however it may provide

opportunities for clarification on either side. The Audit Investigation

It is the responsibility of the audit team leader to ensure that audit investigations are conducted

effectively and that the audit objectives are achieved. The audit team leader is responsible for managing the audit and the audit team, and for acting

as the main communication channel with the ANSP throughout the audit process. Each auditor is responsible for verifying the required requirements within the time allocated, and

for ultimately ensuring that they satisfy their respective audit objectives. Audit Exit Meeting

Before leaving the audited organization the audit team leader should always ensure that the audit

findings are presented to the audited ANSP both verbally and in writing. It is good practice to conduct a short exit meeting, chaired by the audit team leader and attended by

all audit team members and to which the management team of the audited organization are invited.

The audit findings are to be clearly presented to the audited organization by means of a short

presentation by the audit team leader, and copies of the audit findings in the form of well written

noncompliance statements are passed to the audited organization.




Exit meetings should be brief and should not be used to debate the findings. It is only necessary

to ensure that the ANSP understands the findings. It is important that all findings are expressed

factually and objectively and that they are not merely the auditor’s. As a general rule, auditors must NOT make any recommendations to service providers in

relation to the specific corrective action that must be taken to overcome a reported audit finding as

this will effectively transfer the ownership of the failed process from the service provider to the

ANS Inspectorate and render the ANS Inspectorate liable to any resultant consequences. Audit Close-out Once the ANS Inspectorate is satisfied that the root cause of an originally reported nonconformity

has been addressed, and no further symptoms of the problem have been noted during the follow up

audit then the audit may be ‘closed out’. This will require a formal sign off of the original

audit finding and associated corrective action to indicate that the follow up audit has revealed no

further similar findings and the audit report is ‘closed’. The date of the follow up audit and the

verification action(s) should be recorded.

4.1.1.4.1 Indicators for the classification of non-conformity severity levels Non-Conformities

Level 1: Any non-compliance with the applicable safety regulatory requirements which lowers the safety standard and significantly hazards the safety of aircraft.

Level 2: Any non-compliance with the applicable safety regulatory requirements which lowers the safety standard and may possibly hazard the safety of aircraft. Level 3: Any non-conformity within the ANSPs Safety Management System which is not

considered to be Level 1 or Level 2.

4.1.1.4.2 Special procedures if unsafe conditions are found during audits responsibility: lead

auditor

a) The Lead Auditor shall immediately notify the Director of BCAA/Chief Aeronautical

Officer if an audit reveals an unsafe condition: then Director General of

BCAA/Chief Aeronautical Officer will, identify the severity level of the condition found

(using indicators above).

b) On notification the Director General of BCAA/Chief Aeronautical Officer will, if an audit

reveals ‘Level 1’ non-conformities, ensure immediate action is taken by the ANS

Inspectorate.

Depending on the case, measures taken may include:-

The determination of corrective actions to be implemented by the auditee in a

specific period of time.




The imposition of sanctions, operational restrictions and any other enforcement

measure such as the revocation or suspension of relevant approvals.

c) For non-conformities of Level 2’ and below the normal corrective action process

should be followed.

4.1.1.4.3 Undertaking Audits on behalf of the ANS Inspectorate

Situations may exist where provisions are established, including relevant international agreements

wherever appropriate, to allow for a delegation of the conduct of audits to a foreign Supervisory

Authority different from the one responsible for the supervision of air navigation services provided

in a specific airspace. These situations may concern different States and, as a general principle, this sort of

arrangements can only be implemented with the agreement of the States responsible for the

airspaces considered. The agreements established between States with regard to the delegation of

the provision of air navigation service to another State should address these aspects. From a purely practical perspective, the ANS Inspectorate may wish to establish arrangements

with another foreign Supervisory Authority to delegate the conduct of safety regulatory audits in

regard to some of the ANS services under its responsibility. This may take place in various situations, for example in the case of an airspace geographically

isolated or surrounded by airspace where the provision of ANS is subject to the supervision of a

second foreign ANS Inspectorate/ Supervisory Authority. In that regard, it should be noted that the ANS Inspectorate function denotes an existing regulatory

task which applies to the relevant authorities of Bhutan who has accepted the responsibility for

regulating the air navigation service functions over its territory and associated areas. In any of these cases, the ANS Inspectorate is responsible for the safety oversight of the services

provided in a specific airspace. The ANS Inspectorate is the one nominated/established by the

BCAA responsible for regulating air navigation services in the given airspace.

4.1.1.5 Audit report requirements

The ANS Inspectorate shall develop an audit reporting process and report formats (to support the Inspectorate’s needs as regards to Initial and Ongoing Oversight). Auditors are required to use this process and the report formats to communicate the results of audits within the Inspectorate.

4.1.1.5.1 ANS Inspectorate – Internal audit reports

The internal audit reports shall be confidential to the ANS Inspectorate and include the following items:

date of oversight visit (on-site phase),

auditor(s), audit team,




observers / specialists accompanying the auditors (if appropriate),

objectives and scope of the audit,

summary statement / audit conclusions,

audit schedule (areas of the service provider visited together with times spent in each

area),

overall status of this oversight visit in relation to the Inspectorate’s annual audit

programme in relation to the organisation being audited,

details of the specific management system elements / paragraphs sampled,

status of previously agreed corrective actions (if forming part of this audit),

reference documentation used to plan the audit,

specific documentation/records reviewed during the audit,

key staff interviewed,

specific activities observed,

details of identified non-compliances (the Inspector may have methods for determining

significance),

supporting details in relation to identified non-compliances,

general audit observations,

recommendations to the Inspectorate by the auditor(s).

The following items may also be considered for inclusion as attachments to the report:

Auditor(s) check lists and associated notes,

Copies of evidence (permission to use these should be obtained from the service provider),

Auditor’s notes relating to audit samples, responses to questions, requests for information

etc.

If the above are not attached to the report, the retention of all these audit records shall be ensured.




The reporting process should ensure that the identified non-compliances are accurately reported to

the ANS Inspectorate, and remain exactly as communicated to the service provider before the audit

team completed the oversight visit.

The report may also express any opinions of the auditor or comments that the auditor wishes to

make to the ANS Inspectorate regarding the noted situation in the service provider.

4.1.1.5.2 Communication with the audited service provider The ANS Inspectorate’s POR should communicate as a minimum the following information to a service provider within a reasonable timeframe of the audit visit:

Date of oversight visit (on-site phase),

Auditor(s), audit team,

Observers / specialists accompanying the auditors,

Objectives and scope of the oversight audit,

Audit schedule (areas of the service provider visited),

Details of non-compliances identified by the audit team,

Response of the ATM service provider to identified non-compliances,

Requirements for corrective actions, (including timeframes - determined by perceive

significance/impact on safety),

Considerations for investigations (relating to auditor(s) general observations),

Intended ANS Inspectorate’s audit follow up action(s),

ANS Inspectorate’s conclusions - (relating to continued operation, limited operations,

sanctions etc.).

4.1.1.5.3 Audit Record System

The ANS Inspectorate will need to be able to demonstrate to third parties that it is in full control of its safety oversight process and that judgments made relating to continued service provider operation are based on factual data.

The ANS Inspectorate should also be able to demonstrate that corrective actions in relation to

reported non-compliances are being monitored and effectively verified for adequacy, and that

there is full justification for extensions to timescales for corrective action implementation.




Consequently, the ANS Inspectorate shall set up a safety regulatory audit records system which

will not only serve as a repository for all audit records, but will also provide a valuable source of

data to be used for future safety oversight planning, and provide evidence of an effective audit

process to third parties.

The ANS Inspectorate shall ensure the retention and access to the records of all audit activities and related results.

The Lead Auditor will create and forward an audit report, including the details of the non-

conformities and their severity levels, to the Chief Aeronautical Officer no later than 14 days

after the end of the audit.

He/she will:

a) Ensure that the audit findings are communicated to the senior management of the ANS

Provider or other organization audited within 14 days of completion of the audit;

b) Request the submission by the audited service provider or other organization, no later than 30 days after completion of the audit, of a time- bound programme of corrective actions to address the non-conformities identified.

4.1.1.6 Follow-up actions


a) The team leader or his nominated representative will assess, within 14 days of receipt, the

received corrective actions submitted by the ANS Provider. Those corrective actions assessed

by the service provider as sufficient to address the root causes of t he ident if ied non-

conformities found in the audit will be accepted. The ANS Provider will be informed if

any of the corrective actions are not considered appropriate and are, therefore, unacceptable.

b) The Senior ANS Inspector or his nominated representative will review and notify the team

leader his acceptance, or otherwise, of the timetable proposed by the service provider

for the implementation of the agreed corrective actions.

c) The team leader or his nominated representative will notify the ANS Provider of the

timetable for completion of subsequent follow- up audits.

d) The team leader or his nominated representative shall maintain the “BCAA Oversight Log”

to demonstrate, in respect of each audit conducted:

the identified non-conformities;

the corrective actions;

target dates for their implementation

the audit observations, and

completion of follow-up actions.




Responsibility: Audited Service Provider/Organization

a) The audited organization’s CAP for Level –2 and Level – 3 finding should be as follows:

CAP Category Time frame for elimination of deficiencies identified by Inspectors

Short term 60 days from the date of receipt of the audit/inspection report

Medium term 90 days from the date of receipt of the audit/inspection report

Long term 180 days from the of receipt of the audit/inspection report

b) It is the responsibility of the audited organization to confirm to the team leader the

completion of agreed corrective actions. If, in exceptional circumstances, it is not

possible for these actions to be completed within the agreed time-scale, the team leader

will require that an alternative plan is produced by the organization. A follow up audit

may be scheduled in order to establish the status of corrective actions or improvements.

c) When individual corrective actions are verified by the team leader as having been

implemented and effective the entry in the Oversight Log will be signed off.

d) Annually, the Chief Aeronautical Officer shall organize a review of all audit reports to

establish trends and consider:

whether implemented corrective actions taken are considered effective;

whether some findings have wider safety implications requiring closer attention;

whether changes or improvements are needed to the audit procedures;

whether lessons learned from the current year’s audits are disseminated to all staff of the

ANS Inspectorate.

4.1.1.7 Qualification and training

The Chief Aeronautical Officer must ensure that audits are conducted only by appropriately qualified and competent auditors of the Inspectorate.


Select the auditing staff (or accept it wherever other organizations are involved).

Identify qualification criteria for auditors and supplying the required levels of training for the auditors of the Inspectorate.

Ease the uniformity of the auditor’s performance from audit to audit.




Amongst various measures this may, for example, include:

a) Provide harmonized tools (e.g. forms) and guidance material for its use by auditors,

b) Monitor the auditor’s individual performance,

c) Ensure the interchange of auditing personnel between groups.

Monitor audit effectiveness, by means of specific actions which may include:

a) Direct consultation with the clients of the audits including the point of responsibility

designated in accordance with BCAA management functions involved in decision-making

based on the findings from audits.

b) Obtaining feedback from the auditees in a systematic manner, for example by means of

questionnaires or regular surveys.

c) Obtaining feedback from the auditors themselves on the adequacy of the time / resource

allowed for the conduct of audits which in turn impacts on the ability to achieve audit

objectives.

Evaluating the resources necessary to implement the annual programme of safety regulatory audits and bringing any additional resource requirements to the attention of the BCAA

4.2 Procedure 2 – Certification/Approval of ANS Service Providers

Objective:

The objective of this procedure is to ensure that a tolerably safe service is supplied by all providers

of air navigation services through the certification/the approval of a service provider organization

against the appropriate ICAO requirements laid down in ICAO-SARPS and Annexes.

Scope:

This procedure applies to the people, procedures and equipment of all ANS providers operating in

the airspace Bhutan.

Responsibility:

The Chief Aeronautical Officer has overall responsibility for this procedure.

4.2.1 Application receipt process


a) The Chief Aeronautical Officer shall designate a person as the focal point with responsibility

for the management of applications (certification/approval) from ANS Provider(s).

b) The Chief Aeronautical Officer shall publish the application procedure(s) and the relevant




forms which have to be used by the applicant(s).

Responsibility: Focal Point

a) This focal point shall acknowledge receipt of all applications within ten working days of

receipt.

b) This focal point shall determine if the applicant meets any eligibility criteria specified by

the Chief Aeronautical Officer and inform the applicant within ten working days of receipt,

in writing, whether or not (including the reasons) the application has been accepted for

further investigation.

c) The focal point shall check all applications and notifies the applicant in writing within

twenty working days of receipt detailing any omissions and errors.

d) The focal point, supported by appropriate experts, shall make a first assessment of

the documentation received and prepare a schedule of actions for handling / processing the

application.

[Note: The duration for conducting the full document review and audits necessary for the

initial oversight process will depend upon various factors (including range and detail of

documentation, numbers of ANS units, systems’ complexities, the correction of non-

conformities, etc.) and will therefore be a subjective estimate. The ANS Inspectorate should,

however, define an appropriate time.

e) The focal point shall inform the applicant of the schedule of actions within two months of

receipt of a correct application.

4.2.2 Certification/approval process

The duration of this process should be no longer than 6 months, excluding any time needed by the Provider to address non-conformities.


The Chief Aeronautical officer shall nominate a Certification/Approval Team Leader to manage

the initial oversight of each eligible applicant. Responsibility: Certification/Approval Team Leader

a) The name of the Certification/Approval Team Leader shall be notified to an eligible

applicant by the Certification/Approval Team Leader.

b) The Certification/Approval Team Leader shall establish a certification/ approval team,

the size of which will depend on the extent of the initial oversight investigation.

c) The certification/approval team shall conduct the initial oversight




documentation review and audits in accordance with Procedure 1 of this Manual.

4.2.3 Issue of a certificate/approval

Responsibility: Certification/Approval Team Leader

Once all non-conformities have been satisfactorily addressed following initial oversight

investigations, the Certification/Approval Team Leader shall inform the Chief Aeronautical Officer

to issue a Certificate/Approval (as requested), with conditions attached if applicable.


Certificates shall be signed and issued by the Director General, BCAA.

4.3 Procedure 3– Oversight of the introduction of changes in ATM systems

Objective:

The objective of this procedure is to ensure the independent verification in the public

interest:

a) that ATM system changes are assessed for safety significance;

b) that any associated risks are reduced to tolerable levels prior to the implementation of any

change; and

c) that such risk assessment and mitigation addresses the total ATM system through the

complete lifecycle of that system.

Scope:

This procedure applies to all changes to ATM systems and supporting services under the

managerial control of an ANSP.

Responsibility: The Chief Aeronautical Officer has overall responsibility for this procedure.

4. 3.1 Guidance on the level of oversight needed

The level of safety oversight involved for the acceptance of a safety change to an ANS system

depends on both:

a) the significance of the change; and

b) the level of maturity of the provider’s safety management system. The ANS Inspectorate will

categorise the proposed change as follows:




Category 1:

This will normally involve a (major) change to the ANS system that could introduce new hazards

that have not been previously assessed. A full systematic safety assessment is necessary. This

may involve extensive liaison with the service provider resulting in the delivery to the ANS

Inspectorate of a safety case which will include the provision of some or all of the following

documentation:

an Operational Concept;

a safety plan;

a method of performing hazard identification, the hazard identification itself, the risk

assessment and the risk mitigation strategy;

a transition plan for the implementation of the change.

A programme of auditing of the new system will normally be undertaken to establish that

the equipment, procedures and people continue to support and maintain a safe system at all

times.

Category 2:

This change could introduce new hazards into the system. However, a similar change has already been assessed. A systematic safety assessment, based on the results of the previous assessment and the effects of the changes introduced, is necessary.

Category 3:

This refers to changes to an ATM system that do not result in hazards. These changes would

normally be implemented directly through the provider’s SMS procedure and be audited as

part of on-going safety oversight.

4.3.2 Notification procedure

Responsibility: ANS Service Providers

a) ANS Service Providers/Organisations are required to notify their planned changes to

the ANS Inspectorate, in advance even if their relation to safety is still unknown;

b) Changes that are safety related shall be notified (including a proposal of the category of

that change) as soon as they are planned and sufficient data are available about them, for

example at the time they are budgeted or included in the business or annual plan.

It is sufficient to get a copy of the ‘Change Notification, to fill it in, to get it signed by the




Service Provider’s Safety Manager and to send it back to the Senior ANS Inspector together

with its mandatory attachments if any.

Hard copies as well as electronic versions of the notification form and its attachments are

accepted. Electronic versions shall be sent by the Service Provider’s Safety

Manager.

c) Planned safety related changes shall be notified as soon as possible.

d) Air navigation service providers shall communicate to the ANS Inspectorate any

modification associated to a safety related change.

4.3.3 Notification receipt and oversight procedure


On receipt of such notification, the Chief Aeronautical Officer will nominate in writing an

auditor who will have ANS Oversight responsibility regarding the proposed change

Responsibility: Nominated Auditor

a) This auditor will advise the ANS Project Safety Manager within 7 days of any initial

documentation required to enable a decision to be made on the requirement for and level of

regulatory oversight of the change.

b) Following receipt of the initial documentation the auditor will, within one month

consult the ANS Service provider as necessary:

c) notify the ANSP Safety Manager of the extent of the Safety Case required in respect of the

change;

d) agree with the ANS Safety Manager, and document, the timescales and dates for the

production and response to elements of the safety case.

If appropriate, the nominated ANS Oversight person will:

a) initiate the creation of an audit plan in respect of the change;

b) ensure that the planned audits are carried out. The auditor will establish file on the change to which all relevant documentation will be attached, including records of any regulatory activity.

He will ensure that records of documents of approval issued and associated documentation

are kept according to BCAA document control procedures and in such a manner that allows the

ANS Inspectorate to track any documents of approval issued in respect of systems or sub-

systems through the complete lifecycle of such systems.

Prior to introduction of a (major) change into service the auditor will ensure that:




a) all processes in respect of the change are complete;

b) a formal document indicating that the acceptance of the change has been issued,

which includes any safety-related conditions if applicable.

c) The auditor will prepare and submit a summary report to the Senior ANS Inspector

the end of the process. Responsibility: Chief Aeronautical Officer The Chief Aeronautical Officer will ensure that implementation of the change is subject to on-

going oversight

4.4 Procedure 4– Occurrence reporting oversight and safety data management.

Objective:

The objective is to monitor ANS system safety performance through:

a) Oversight of the occurrence reporting and investigation processes of the ANS

Provider(s); and

b) monitoring by the ANS Inspectorate of all ANS occurrence reports in the airspace of

Bhutan to detect unfavorable trends and to identify key risk areas.

Scope:

This procedure applies in respect of all incidents and ATM specific occurrences in the Bhutan

airspace or at an ANS unit which is subject to safety regulation by the ANS Inspectorate,

and which are reportable under the requirements of regulations. In the case of accidents and

serious incidents, BCAA shall coordinate as appropriate with the appropriate Aeronautical

Accident and Incident Investigation Commission.

Responsibility:


4.4.1 Oversight of the occurrence reporting procedures of the ANS provider(s)

Responsibility: Chief Aeronautical Officer The ANS Inspectorate shall audit, in accordance with Procedure 1 of this Safety Oversight

Manual, the ANS Provider organisation(s) to ensure that a formal means exists for systematic

and consistent reporting of safety occurrences by any person.




Responsibility: ANS Service Providers The ANS Service providers ensure that:

a) Each occurrence is uniquely identified, all relevant data is collected, secured,

recorded and stored in a manner which ensures their quality and confidentiality.

b) There is a formal means of safety occurrence investigation and assessment by personnel

with the necessary expertise.

c) There is a process:

for the immediate investigation of occurrences considered to have significant

implications for flight safety and/or the ability to provide safe air navigation

services;

to take any necessary remedial action.

d) The severity of each occurrence is determined, the risk classified, and the results

recorded.

e) There is objective analysis of occurrences to identify how the ANS system contributed or could have contributed to reduce the risk and the results recorded.

f) There is a means by which safety recommendations, interventions and corrective actions are developed, recorded where necessary, and their implementation monitored.

4.5 Procedure 5– ATM Incident and occurrence Investigation Objective:

The sole objective of the investigation of an incident in which ATM is implicated o r an ATM-

specific occurrence is the prevention of accidents and incidents.

It is not the purpose of this activity to apportion blame or liability.

Scope:

This procedure applies in respect of any reportable incident or ATM specific occurrence in the

Bhutan airspace or at an ANS unit which is subject to safety regulation by the ANS Inspectorate

and which the BCAA or the Chief Aeronautical Officer decides to investigate independently of the

ANSP.

Responsibility:





4.5.1 Investigation process

a) The Chief Aeronautical Officer shall, within one week of the reported incident, nominate a person (the Investigator) of the appropriate expertise for the investigation task.

b) The investigator shall as soon as possible commence the investigation including:

collect the evidence from the ANSP;

acquire reports from involved flight crew where appropriate;

review evidence with support from a different technical specialist if needed;

get transcripts of all air/ground and ground/ground communications (including intercom, telephone and direct verbal if recorded) relevant to the incident;

listen to all communication recordings;

replay radar/surveillance recordings;

interview involved personnel (human factors specialist assistance should be considered for this task).

c) On completion of the investigation, the investigator shall document the findings and identify causes of the incident/occurrence.

d) the investigator shall submit the report to the Senior ANS Inspector for review.

e) The Chief Aeronautical Officer shall determine the need for any remedial action(s) relating to technical systems and/or procedures and/or personnel in conjunction with ANSP.

4.6 Procedure 6– Regulation of training for ANS personnel Objective:

The objective of this procedure is, in accordance with the requirements of BCAR on ATCO

Licensing, Training etc. to:

1. Ensure that Initial Training courses for air traffic controllers satisfy, as a minimum,

the relevant requirements of the BCAR on ATCO Training, Licensing and Specification

on Common Core Content for such courses.

2. Ensure all ANS Provider units have approved Unit Training Plans (UTPs) for air

traffic controllers consistent with the requirements of the BCAR on ATCO Training,

Licensing.

3. Ensure all ANS Provider units have approved arrangements for the continuation training

of air traffic controllers consistent with the requirements of the BCAR on ATCO




Training, Licensing.

4. Ensure all ANS providers and their units have training plans for engineering and

technical personnel undertaking operational safety related tasks.

5. Ensure that Initial Training courses and the training conducted in accordance with

Objectives 2, 3 and 4 of this Procedure are subject to routine oversight to establish that

applicable requirements continue to be met on an on-going basis.

Scope:

This procedure applies:

1. To Providers of Initial Training courses for air traffic controllers to provide air navigation

services in the airspace of Bhutan.

2. To all ANS Providers and their units responsible for the provision of ANS in the

airspace of Bhutan.

3. To all air traffic controllers and air navigation services engineering and technical

personnel undertaking operational safety related tasks in the provision of ANS in the

airspace of Bhutan.


Director General/ Chief of Division has overall responsibility for the implementation and

maintenance of this procedure and shall issue a revised version when:

a) the verification process for extant Initial Training is complete (tasks 1 and 2);

b) when all UTPs and continuation training programmes for controllers have been

‘approved’; and every 3 years thereafter following.

c) approval of continuation training programmes.

4.7 Procedure 7– Ensuring the incorporation of applicable international regulations into the

internal legal order of Bhutan

Objective:

This procedure defines the BCAA process for ensuring the development of national rules and

regulations, based upon any new or amended requirements generated by international bodies

such as ICAO which Bhutan is obliged to implement.

Scope:




This procedure applies in the event of ICAO publishing an amendment to or revised version of an

Annex or a new or amended Document.

Responsibility: BCAA

4.7.1 Reception of new regulations

BCAA shall, within one week of receipt of the new standards document (see Scope above):

a) Open a file and record the date of receipt;

b) Identify the effective date of any new standard(s) and note in the file;

c) Review the document, identify the affected technical division(s), e.g. Flight Operations,

Airworthiness, Air Navigation Services, Airports, and Licensing etc. and annotate the file.

BCAA shall, no later than 2 weeks after receipt of the new standards document:

a) forward it to the Head(s) of the affected technical division(s) for action, as

appropriate;

b) advise the Head of the Legal Department of the effective date of the new

standards.

Once the new national rule is published, the BCAA shall annotate the file accordingly, add the mapping to international requirements sent by the Head(s) of the affected technical division(s) and close the file.

4.8 Procedure 8 – safety directives

Objective:

This procedure defines the process whereby, where appropriate, the BCAA / The ANS

Inspectorate will issue a Safety Directive.

Scope:

The ANS Inspectorate will initiate the issue of a Safety Directive in respect of any ANS

system, service or component thereof:

a) where it believes such a rule or regulation is in the interest of public safety;

b) when an international body such as ICAO generates or identifies the need for a Safety

Directive which Bhutan is obliged to implement.





The Chief Aeronautical Officer is responsible for the implementation, review and revision as

necessary of this procedure.

4.8.1 Initiation procedure

The timescales specified in this procedure are maxima and the Chief Aeronautical Officer shall

accelerate the process to the degree necessary in the interest of public safety (for example, in the

event of an unsafe condition being found during an audit - see Procedure 1 of this Manual).

A Safety Directive may be proposed if it is deemed necessary to react urgently by publishing

appropriate requirements without recourse to the consultation process in the event of, for example,

an investigation of an accident or serious incident in which ANS was found to be a contributory

factor.

a) Chief Aeronautical Officer shall, within one week of receipt, review the proposal and

supporting evidence.

b) On the basis of that review the Chief Aeronautical Officer will decide whether or not to

initiate a Safety Directive.

c) The Chief Aeronautical Officer will appoint a person to conduct the Safety Directive

process.

d) The appointed person, within one week of being appointed:

will determine the scale of the task;

determine the resources needed to draft the directive.

4.8.2 Finalization procedure

Responsibility: Nominated Person

The nominated person (and drafting team) shall finalise the safety directive and submit it to the Chief Aeronautical Officer for sign off. Responsibility: Chief Aeronautical Officer

a) If the safety directive has been prepared as temporary or interim amendment to a

rule pending a full review and the issue of a fully revised rule, the Chief Aeronautical

Officer shall set the duration of the directive (maximum 18 months) and terminate the

review and rule drafting.

b) Finalise the mapping of the new rule to international requirements and sign the safety

directive.

This Finalisation stage shall last no more than one week.




4.8.3 Publication procedure


The Safety Directive shall be published and promulgated, through appropriate national regulatory frameworks, within one AIRAC cycle of finalisation and sign off.

4.8.4 Monitor and review procedure


The implementation and compliance with a Safety Directive will be subject to safety

oversight in accordance with the processes and procedures of this Manual.

The ANS Inspectorate will review the applicability and effectiveness of rules (including Safety

Directives) based upon the findings of safety oversight audits or in the light of any relevant

and appropriate information being received that would indicate the need for review.

4.9 Procedure 9 – Development and distribution of guidance material

Objective:

This procedure defines the process whereby, the BCAA / The ANS Inspectorate will develop and

distribute guidance materials on implementation of ANS regulations, requirements and safety

directives.

Scope:

The ANS Inspectorate will initiate the development of a guidance materials:

a) If it believes that existing documents and materials are insufficient in explaining and

illustrating the meaning of standards and recommendations in the regulations and

requirements – such conclusion could be reached based on audit/inspection findings or

could be pre-empted when issuing new regulations/requirements/directives;

b) When an ANSP, or entities over which BCAA provide oversight, request for guidance on

implementing the ANS specific operating regulations and requirements, and the ANS

Inspectorate concur on the need for one.

c) When an independent entity, such as the ICAO, identifies the need for BCAA to provide

guidance materials to the ANSP on its regulations, requirements and directives.


The Chief Aeronautical Officer is responsible the implementation, review and revision as

necessary of this procedure.




4.9.1 Initiation procedure

a) Chief Aeronautical Officer shall, within one week of identification of the need of guidance

material, review the case, and on the basis of that review decide whether or not to develop a

guidance material.

b) The Chief Aeronautical Officer will appoint a person to develop the guidance material.

c) The appointed person, within two weeks of being appointed:

will determine the scale of the task and timeframe;

determine the resources needed to draft the guidance material; and

Identify team members, experts and organizations to involve.

4.9.2 Finalization procedure

Responsibility: Nominated Person

The nominated person (and drafting team) shall finalize the guidance material and submit it to the

Chief Aeronautical Officer.


a) The Chief Aeronautical Officer shall review or have the guidance material independently

reviewed before getting it approved from the DG.

b) This finalisation stage shall last not more than two months.

4.9.3 Publication procedure


The Guidance material shall be published and distributed to relevant entities, through appropriate

national regulatory frameworks, just like any other regulation or requirements. A copy of the latest

version of the guidance materials will also be made available on the BCAA website.

4.9.4 Monitor and review procedure





The ANS Inspectorate will review the relevance and effectiveness of the guidance materials

periodically and when there is additional information that make it necessary to review and/or amend

the published guidance materials.

—— END ——


Service Level Agreements Appendix A Page: 47


APPENDIX A – SERVICE LEVEL AGREEMENTS

A service level agreement (SLA) is a part of a service contract where the level of service is

formally defined. The BCAA ANS Inspectorate will be not responsible to create / establish service

level agreements within the ANS department. This appendix is a recommendation how to set up a

SLA within the ANS department.

Internal departments (such as IT, HR, CNS, AIS or ATS) in larger organizations will adopted the

idea of using service level agreements with their "internal" customers — users in other departments

within the same organization. One benefit of this would be to enable the quality of service to be

benchmarked with that agreed to across multiple locations or between different business units. This

internal benchmarking could also be used to market test and provide a value comparison between

an in-house department and an external service provider. Another purpose of SLAs is to specify

the level of internal services (such as CNS) necessary to provide certain external services (such as

ATS) of sufficiently high quality.

The SLA records a common understanding about services, priorities, responsibilities, guarantees,

and warranties. Each area of service scope should have the "level of service" defined. The

SLA may specify the levels of availability, serviceability, performance, operation, or other

attributes of the service, such as billing.

The "level of service" can also be specified as "target" and "minimum," which allows customers to

be informed what to expect (the minimum), while providing a measurable (average) target value

that shows the level of organization performance.

The content of a typical SLA covers the following topics:

Subject matter and scope;

Participation services;

Agreement structure;

Service Level;

Budgeting and internal cost allocation;

Signature Page;

Definitions;

Service delivery points (optional);

Escalation and contingency procedures;

Cost structure; and

Additional regulations.

In some cases, penalties may be agreed upon in the case of non-compliance of the SLA. It is

important to note that the "agreement" relates to the services the customer receives, and not how the

service provider delivers that service.

—— END ——


Inspector Job Description Appendix B Page: 48


APPENDIX B – INSPECTOR JOB DESCRIPTIONS

ANS Air Navigation Inspectorate

Job Description

Job Title: Chief Aeronautical Officer

Reporting to: Director General

Supervising: Sr. ANS Inspector/ ANS Inspector

Competency: Safety Oversight and Overall Organizational Assessment

Responsibilities:

To provide necessary guidance to develop rules and procedures required to regulate Air

Navigation Services in BCAA in keeping with the global and national developments.

To develop required operating regulations and implementing standards where necessary, for the Basic Aviation Legislation and for amending the existing regulations as may be necessary to maintain required safety, efficiency and regularity in Air Navigation Services in Bhutan.

To ensure relevant SARPS contained in ICAO Annexes are implemented and updated as necessary.

To ensure supplementary guidance materials and other necessary technical guidance materials issued by ICAO in respect of Air Navigation Services are given effect and updated as necessary.

To make recommendations to the BCAA in regard to the ANAD Inspectorate staffing requirement.

Maintain performance indicators, statistics relating to all important duties, functions or activities performed by the ANS Inspectorate.

Provide the Director General with necessary inputs in regard to the work plan that the ANS Inspectorate is expected to perform so that the BCAA budget could be updated accordingly.

To ensure that all inspectors attached to the ANAD Inspectorate are provided with necessary empowerments, credentials and authorizations in order to enable them perform the assigned tasks effectively.

To ensure that a complete training plan is prepared for each position coming under the ANAD Inspectorate so that the post holder will be able to discharge the assigned functions effectively.

To provide the Director General with the training requirements of the ANAD Inspectorate.

To prepare an annual training plan for each position in the ANAD Inspectorate, with due regard to the priorities and resources available, and ensure that all inspectors are fully conversant with and are adequately trained to perform their job to the standards expected.




To ensure availability of written office procedures in respect of each activity being

performed.

To ensure the required toolkits for efficient and effective oversight include checklists, audit forms, laptop computers, etc. and is readily available.

To ensure all manuals, written procedures and handbooks issued by the ANAD Inspectorate are reviewed and updated as and when required and prepare new guidance material when necessary.

To ensure availability of relevant guidance and reference materials, documents, annexes and other useful publications relating to Air Navigation Services both in printed and electronic format.

To ensure that Air Navigation Services are duly certified in accordance with the applicable regulations, written procedures and other relevant directives issued by the BCAA.

To issue, renew, amend, suspend or cancel ANS Certificates as the case may be and in accordance with the delegation of authority by the BCAA.

To maintain complete, accurate and updated records and database in respect of ANS Certificates.

To develop and implement a systematic annual oversight plan in respect of each ANS Section.

To maintain a complete, accurate and updated database containing data and information gathered during the implementation of the oversight plan.

To analyze the data gathered during the Safety Oversight and adjust the oversight plan and conduct additional activities where necessary based on the trends and associated risks identified.

To ensure necessary enforcement actions are taken in accordance with available regulations.

To ensure proper organization and management of the airspace of Bhutan for the effective use of civil air operators in close coordination with the military forces and other ANS providers as appropriate.

To represent BCAA at forums pertinent to Safety Oversight in Bhutan and abroad.

To organize and update information in the BCAA website pertaining to the Division.

Minimum Knowledge/Skills/Experience Requirements:

Entry Level: Bachelor Degree with IT Background

Note: Must have served as Sr. ANS Officer/Inspector

Knowledge:




Comprehensive knowledge of both regulatory and corporate auditing practices.

Comprehensive knowledge of regulatory processes in relation to ANSP delivery.

Comprehensive knowledge of ATC procedures, ATS standards and industry best practices

including, CNS, MET, SAR, AIS (Map & Chart), PANS-Ops.

Comprehensive knowledge of ICAO rules and regulations pertaining to ANSPs, air traffic

controllers and peripheral operational requirements.

Comprehensive knowledge of ICAO rules and regulations pertaining to the operations and delivery of ATS, CNS, MET, SAR, AIS (Map &Chart), PANS-Ops.

Must be computer literate and proficient in the use of current mainstream application

software required for the management of a modern ATC unit, including word

processing/desktop publishing, spreadsheet and graphic presentations.

Development of training materials/manuals to meet the requirements of specific courses.

Skills:

Demonstrable communication skills in a multi-cultural environment particularly at

Director, Senior Manager and Manager Level.

Ability to influence and manage people successfully.

Ability to prepare reports and when required communicate the results.

Possess excellent report writing skills.

Ability to monitor deadlines and maintain performance in-line with required standards outlined.

A proactive and responsible approach to work with initiative and problem solving

capability.

Ability to liaise in a professional and persuasive manner with staff at all levels in the

organization.

Ability to understand complex systems.

Possess good IT skills.

Flexibility, excellent attention to detail, ability to identify key issues and manage an

environment of regular change.

Ability to think strategically, execute quickly and adjust plans to meet organizational needs.




Able to hold sensitive and confidential materials in strict confidence.

Able to work independently under stringent deadlines and high pressure

environment.

Function as a resourceful and proactive team member.

Strong organizational skills with attention to detail and the ability to prioritize and multi-

task and meet deadlines and schedules.

Strong analytical skills; ability to work with complex issues and detailed information.

Ability to collaborate effectively with cross functional teams.

Good judgment and decision-making skills.

Adapt well to changing priorities.

An assertive finisher with high level personal presence and credibility.

Intuitive with outstanding interpersonal influencing and communication skills able to

develop and motivate others.

Ability to align strategic and operational needs with training programs and

organizational development efforts.

Ability to influence Senior Management and establish and maintain collaborative

partnerships.

Ability to communicate effectively both in writing and in speaking and convey

complex information in an easily understood format.

In-depth ability to use logic and reasoning to identify the strengths and weaknesses of

alternative solutions, conclusions or approaches to problems.

Experience:

Governmental experience on the processes of safety management and oversight over these,

preferably by a state safety program.

Experience in a senior managerial role in development, implementation and auditing

procedures.

Experience of working in a regulatory environment.

Experience of working at Director/Senior managerial level in an ANSP or other safety

critical organization.

Operational aviation experience with a minimum of 15 years practical experience.




Experience in the evaluation of performance and subsequent delivery of relevant reports.

Experience in a multi-cultural environment an asset.


Job Description

Job Title: Senior ANS Inspector

Reporting to: Chief Aeronautical Officer,

Supervising:


Responsibilities:

Assist the Chief Aeronautical Officer in maintaining continued Safety Oversight on Air

Navigation Services in Bhutan in order to ensure that the safety standards are maintained as

specified by BCAA.

To assist providing necessary guidance to develop rules and procedures required to regulate

Air Navigation Services in Bhutan in keeping with the global and national developments.

To assist in developing required operating regulations and implementing standards where

necessary, for the Basic Aviation Legislation and for amending the existing regulations as

may be necessary to maintain required safety, efficiency and regularity in Air Navigation

Services in Bhutan

To assist in ensuring relevant SARPS contained in ICAO Annexes are implemented and

updated as necessary.

To assist ensuring supplementary guidance materials and other necessary technical guidance

materials issued by ICAO in respect of Air Navigation Services are given effect and


To make recommendations to the Chief Aeronautical Officer in regard to the ANS

Inspectorate staffing requirement.

Assist in maintaining performance indicators, statistics relating to all important duties,

functions or activities performed by the ANS Inspectorate.

Provide the Chief Aeronautical Officer with necessary inputs in regard to the work plan that

the ANS Inspectorate is expected to perform so that the BCAA budget could be updated

accordingly.

To provide the Chief Aeronautical Officer with input to the training requirements of the




ANS Inspectorate.

To assist in ensuring availability of written office procedures in respect of each activity

being performed.

To assist ensuring all manuals, written procedures and handbooks issued by the guidance

material when necessary.

To assist in ensuring that Air Navigation Services are duly certified in accordance with the

applicable r egu l a t i ons , written procedures and other relevant directives issued by the

BCAA.

To assist maintaining a complete, accurate and updated database containing data and

information gathered during the implementation of the oversight plan.

To assist in analyzing the data gathered during the Safety Oversight and adjust the

oversight plan and conduct additional activities where necessary based on the trends and

associated risks identified.

Follow proper procedures to take enforcement actions in accordance with available

regulations in case of safety violations made by the Air Traffic Service.

As required and directed Chief Aeronautical Officer represent the ANS Inspectorate at

forums pertinent to Air Traffic Services in Bhutan and abroad.

As directed by the Chief Aeronautical Officer, assist the BCAA Accident & Incident

Investigator and/or Accident & Incident Investigator authorities of other states to carry out

formal investigations/enquires pertinent to aircraft accidents/incidents. Submit detailed

reports to the Director Air Safety on same as required.

As directed by the Chief Aeronautical Officer, carry out formal investigations/enquires

pertinent to ATS operating irregularities.

Organize and update information in the BCAA website pertaining to ANS Inspectorate.

Perform any other duties and functions as may be assigned by the Chief Aeronautical

Officer.


Entry Level: Bachelor Degree with IT background

Note: Must have served as ANS Officer/Inspector with prerequisite basic training and six months

on-the-job training under a qualified Air Navigation Services Inspector.

Knowledge:






Comprehensive knowledge of ATC procedures, ATS standards and industry best practices

ATS, CNS, MET, SAR, AIS (Map & Chart), PANS-Ops.



Comprehensive k n o w l e d g e of ICAO rules and regulations pertaining to the

operations and delivery of ATS, CNS, MET, SAR, AIS (Map & Chart), PANS-Ops


software required for the management of a modern ATC unit, including word



Skills:

Demonstrable communication skills in a multi-cultural environment.




Ability to monitor deadlines and maintain performance in-line with required

standards outlined.


capability.


organization.








environment.
















Ability to influence and establish and maintain collaborative partnerships.





Experience:

Governmental experience on the processes of safety management and oversight over

these, preferably by a state safety program.

Experience in development, implementation and auditing procedures.









Job Description

Job Title: ATS Inspector

Reporting to: Sr. ANS Inspector,

Supervising:


Responsibilities:

Assist the Division’s Safety Oversight on Air Traffic Services in Bhutan in order to ensure

that the safety standards are maintained as specified by BCAA.

Assist the Division to develop rules and procedures required to regulate Air Navigation

Services in Bhutan in keeping with the global and national developments.

Assist development of required operating regulations and implementing standards where

necessary, for the Basic Aviation Legislation and for amending the existing regulations as

may be necessary to maintain required safety, efficiency and regularity in Air Navigation

Services in Bhutan

Assist in ensuring relevant SARPS contained in ICAO Annexes are implemented and


Assist ensuring supplementary guidance materials and other necessary technical guidance

materials issued by ICAO in respect of Air Traffic Services are given effect and updated as

necessary.

Assist in maintaining performance indicators, statistics relating to all important duties,

functions or activities performed by the Sr. ANS Inspectorate.

Provide the Sr. ANS Inspector with necessary inputs in regard to the work plan that the

ATS Inspectorate is expected to perform so that the BCAA budget could be updated

accordingly.

To provide the Sr. ANS Inspector with input to the training requirements of the ANS

Inspectorate.

Assist to maintain a complete, accurate and updated database containing data and

information gathered during the implementation of the oversight plan.

Assist in analyzing the data gathered during the Safety Oversight and adjust the oversight

plan and conduct additional activities where necessary based on the trends and associated

risks identified.




Follow proper procedures to take enforcement actions in accordance with available

regulations in case of safety violations made by the Air Traffic Service.

As required and directed Chief Aeronautical Officer represent the ANS Inspectorate at

forums pertinent to Air Traffic Services in Bhutan and abroad.

As directed by the Chief Aeronautical Officer, assist the BCAA Accident & Incident

Investigator and/or Accident & Incident Investigator authorities of other states to carry out

formal investigations/enquires pertinent to aircraft accidents/incidents. Submit detailed

reports to the Chief Aeronautical Officer on same as required.

As directed by the Chief Aeronautical Officer, carry out formal investigations/enquires

pertinent to ATS operating irregularities.

Assist in organizing and updating information in the BCAA website pertaining to ANS

Inspectorate.

Perform any other duties and functions as may be assigned by the Chief Aeronautical

Officer.


Entry Level: Bachelor Degree

Note: Must have attended Basic Training in relevant field and on-the-job training under a qualified Air Traffic Services Inspector to carry out duties as an Air Traffic Services Inspector in the BCAA.

Knowledge:



Comprehensive knowledge of ATC procedures, ATS standards and industry best practices.



Comprehensive knowledge of ICAO rules and regulations pertaining to the

operations and delivery of ATS.


software required for the management of a modern ATS unit, including word






Skills:






standards outlined.


capability.


organization.





Ability to think strategically, execute quickly and adjust plans to meet organizational

needs.



environment.


Strong organizational skills with attention to detail and the ability to prioritize and

multi-task and meet deadlines and schedules.


















Experience:












Job Description

Job Title: AIS Inspector

Reporting to: Senior ANS Inspector

Supervising:


Responsibilities:

To assist the AIS Section to perform duties and functions as required and thus ensure that

the Aeronautical Information Service in Qatar are operated in compliance with the

requirements specified by the BCAA.

To assist the AIS Section to develop legislation to regulate Aeronautical Information

Service in Bhutan.

To ensure relevant SARPS contained in ICAO Annexes are implemented and updated as

necessary.

Assist in Preparing written office procedures in respect of each activity being performed

in the AIS Inspectorate with regard to Aeronautical Information Service.

Assist in Reviewing all manuals, written procedures and handbooks issued by the AIS

Section with regard to Aeronautical Information Service and update when required.

Identify and advise the Senior ANS Inspector of relevant guidance and reference materials,

documents, annexes and other useful publications relating to Aeronautical Information

Service that should be available in the ANS Inspectorate.

Take necessary action to certify Aeronautical Information Service in Bhutan in accordance

with applicable regulations, standards, written procedures and other relevant directives

issued by the BCAA.

Assist in taking necessary action to issue, renew, amend, suspend or cancel

Aeronautical Information Service Certificates as the case may be.

Assist maintaining continued surveillance on Certified Aeronautical Information Service in

Bhutan in order to ensure that they maintain required safety standards specified by BCAA.

Assist in Following available procedures to take enforcement actions in accordance with

available regulations in case of safety violations made by the Aeronautical Information

Service.




As required and directed at forums pertinent to Aeronautical Information Service in

Bhutan and abroad.

Perform any other duties and functions as may be assigned by the Senior ANS

Inspector.


Entry Level: Minimum Bachelor Degree with IT background

Note: Must have attended Basic Training in relevant field and on-the-job training under a

qualified Air Navigation Services Inspector to carry out duties as an Air Information Services

Inspector in the BCAA.

Knowledge:



Aeronautical Information Service.

Must be computer literate and proficient in the use of current mainstream

application software required for the management of a modern Aeronautical Information

Service unit, including word processing/desktop publishing, spreadsheet and graphic

presentations.

Development of training materials/manuals to meet the requirements of specific

courses.

Skills






standards outlined.


capability.


organization.











environment.






Good judgment and decision-making skills. Adapt well to changing priorities.











Experience:



Experience in development, implementation and auditing procedures. Experience of working in a regulatory environment.





The AIS Inspector should have successfully completed Aeronautical Information

Services basic and advanced courses.

At least 5 years’ experience as an AIS officer, Aeronautical Information Services Office.






Job Description

Job Title: PANS-OPS Inspector


Supervising:


Responsibilities:

To assist the PANS OPS Section to perform duties and functions as required and thus

ensure that the PANS OPS Service in Qatar are operated in compliance with the


To assist the PANS OPS Section to develop legislation to regulate PANS OPS Service in

Bhutan.

To ensure relevant SARPS contained in ICAO Annexes are implemented and updated as

necessary.

Prepare written office procedures in respect of each activity being performed in the ANS

Inspectorate with regard to PANS OPS Service.

Review all manuals, written procedures and handbooks issued by the PANS OPS Section

with regard to PANS OPS Service and update when required.


documents, annexes and other useful publications relating to PANS OPS Service that

should be available in the ANS Inspectorate.

Take necessary action to certify PANS OPS Service in Bhutan in accordance with

applicable regulations, standards, written procedures and other relevant directives issued by

the BCAA.

As required and directed by the Director Air Safety represent the ANS Inspectorate at

forums pertinent to PANS OPS Service in Bhutan and abroad.

Perform any other duties and functions as may be assigned by the Senior ANS Inspector.


Entry Level: Minimum Bachelor Degree with IT Background


qualified Air Navigation Services Inspector to carry out duties as PANS-OPS Inspector in the




BCAA.

Knowledge:


Comprehensive knowledge of ICAO rules and regulations pertaining to the PANS – OPS

design.


application software required for the management of a modern PANS OPS Service unit,

including word processing/desktop publishing, spreadsheet and graphic presentations.


courses.

Skills:





Ability to monitor deadlines and maintain performance in-line with required standards outlined.


capability.


organization.








environment.





















Experience:






The PANS OPS Inspector should have successfully completed PANS OPS Services basic

and advanced courses.

At least 5 years’ experience as a PANS OPS Specialist at a National PANS OPS Services

Office.






Job Description

Job Title: Charts Inspector


Supervising:


Responsibilities:

To assist the Cartography Section to perform duties and functions as required and thus

ensure that the Cartography Service in Bhutan are operated in compliance with the


To assist the Cartography Section to develop legislation to regulate Cartography

Service in Bhutan.

To ensure relevant SARPS contained in ICAO Annexes are implemented and



Inspectorate with regard to Cartography Service.

Review all manuals, written procedures and handbooks issued by the Cartography Section

with regard to Cartography Service and update when required.


documents, annexes and other useful publications relating to Cartography Service that

should be available in the ANS Inspectorate.

Take necessary action to certify Cartography Service in Bhutan in accordance with

applicable regulations, standards, written procedures and other relevant directives issued

by the BCAA.

As required and directed by the Chief Aeronautical Officer represent the ANS

Inspectorate at forums pertinent to cartography Service in Bhutan and abroad.

Perform any other duties and functions as may be assigned by the Senior ANS Inspector. Minimum Knowledge/Skills/Experience Requirements:

Entry Level: Minimum Bachelor Degree with IT Background

Note: Must have attended Basic Training in relevant field and on-the-job training under a qualified

Air Navigation Services Inspectors to carry out duties as Charts Inspector in the BCAA.




Knowledge

Comprehensive knowledge of both regulatory and corporate auditing practices


Cartography design.


software required for the management of a modern Cartography Service unit,



courses.

Skills:






standards outlined.


capability.


organization.








environment.














Ability to align strategic and operational needs with training programs and organizational

development efforts.






Experience:






The Cartography Inspector should have successfully completed Cartography Services

basic and advanced courses.

At least 5 years’ experience as a Cartography Specialist at a National cartography Services

Office.






Job Description

Job Title: CNS Inspector


Supervising:


Responsibilities:

To assist the CNS Section to perform duties and functions as required and thus ensure that

the Aeronautical Communication, Navigation & Surveillance aids in Bhutan are operated

in compliance with the requirements specified by the BCAA.

To assist the CNS Section to develop legislation to regulate Communication, Navigation &

Surveillance (CNS) Aids Service in Bhutan.

To assist ensuring relevant SARPS contained in ICAO Annexes are implemented and


Assist in preparing written office procedures in respect of each activity being performed

in the ANS Inspectorate with regard to CNS Service.

Assist in reviewing all manuals, written procedures and handbooks issued by the CNS

Section with regard to CNS Service and update when required.


documents, annexes and other useful publications relating to CNS Aids Service that should

be available in the ANS Inspectorate.

Take necessary action to certify CNS Aids Service in Bhutan in accordance with

applicable regulations, standards, written procedures and other relevant directives issued

by the BCAA.

Take necessary action to issue, renew, amend, suspend or cancel CNS Aids Service

Certificates as the case may be.

Maintain continued surveillance on Certified CNS Service in Bhutan in order to ensure

that they maintain required safety standards specified by BCAA.

Follow available procedures to take enforcement actions in accordance with available

regulations in case of safety violations made by the CNS Services.




As required and directed by the Chief Aeronautical Officer represent the ANS

Inspectorate at forums pertinent to CNS in Bhutan and abroad.


inspector.


Entry Level: Minimum Bachelor Degree in Electronic and Communication


qualified Air Navigation Services Inspectors to carry out duties as CNS Inspector in the BCAA.

Knowledge:



Communication, Navigation and Surveillance Services.


application software required for the management of a modern CNS unit, including word



courses.

Skills:






standards outlined.


capability.


organization.








Ability to think strategically, execute quickly and adjust plans to meet organizational needs



environment.


















Experience:



Experience in development, implementation and auditing procedures. Experience of

working in a regulatory environment




Experience in the evaluation of performance and subsequent delivery of relevant

reports.

Bachelor of Science Degree in Electronics Engineering or equivalent qualifications. At

least 5 years’ experience in the maintenance of aeronautical aids used for

Communication, Navigation and Surveillance.






Job Description

Job Title: ATS Licensing Inspector


Supervising:


Responsibilities:

To assist the Licensing Section to perform duties and functions as required and thus

ensure that the Aeronautical Licensing in Bhutan are operated in compliance with the


To assist the Licensing Section to develop legislation to regulate Aeronautical Licensing

Service in Bhutan.

To ensure relevant SARPS contained in ICAO Annexes are implemented and updated

as necessary.


Inspectorate with regard to Aeronautical Licensing Service.

Review all manuals, written procedures and handbooks issued by the Licensing Section

with regard to Aeronautical Licensing Service and update when required.


documents, annexes and other useful publications relating to Aeronautical Licensing

Service that should be available in the ANS Inspectorate.

As required and directed by the Chief Aeronautical Officer represent the ANS Inspectorate

at forums pertinent to Aeronautical Licensing Service in Bhutan and abroad.

Perform any other duties and functions as may be assigned by the Senior ANS Inspector.


Entry Level: Minimum Bachelor Degree

Note: Must have attended Basic Training in relevant field and on-the-job training under Sr. ANS

Inspectors to carry out duties as ATS Inspector in the BCAA




Knowledge:



Aeronautical Licencing Service.


software required for the management of a modern Aeronautical Licencing Service unit,



Skills:






standards outlined.


capability.


organization.



Flexibility, excellent attention to detail, ability to identify key issues and manage an environment of regular change.




environment.












Intuitive with outstanding interpersonal influencing and communication skills able to develop and motivate others.








Experience:




working in a regulatory environment.


The ATC Licencing Inspector should have successfully completed Aeronautical

Licencing Services basic and advanced courses.






Job Description

Job Title: MET Inspector


Supervising:


Responsibilities:

To assist the MET Section to perform duties and functions as required and thus ensure that

the Aeronautical Meteorology Service in Bhutan are operated in compliance with the


To assist the MET Section to develop legislation to regulate Aeronautical

Meteorology Service in Bhutan.

To assist in ensuring relevant SARPS contained in ICAO Annexes are implemented and



Inspectorate with regard to Aeronautical Meteorology Service.

Review all manuals, written procedures and handbooks issued by the MET Section with

regard to Aeronautical Service and update when required.


documents, annexes and other useful publications relating to Aeronautical

Meteorology Service that should be available in the ANS Inspectorate.

Take necessary action to certify Aeronautical Meteorology Service in Bhutan in

accordance with applicable regulations, standards, written procedures and other relevant

directives issued by the BCAA.

Take necessary action to issue, renew, amend, suspend or cancel Aeronautical

Meteorology Service Certificates as the case may be.

Maintain continued surveillance on Certified Aeronautical Meteorology Service in Bhutan

in order to ensure that they maintain required safety standards specified by BCAA.

Follow available procedures to take enforcement actions in accordance with available

regulations in case of safety violations made by the Aeronautical Meteorology Service.




As required and directed by the Chief Aeronautical Officer represent the ANS Inspectorate

at forums pertinent to Aeronautical Meteorology Service in Bhutan and abroad.


Inspector.


Entry Level: Minimum Bachelor Degree


qualified Sr. ANS Inspectors to carry out duties as Meteorological Inspector in the BCAA.

Knowledge:



Aeronautical Meteorology Service.


application software required for the management of a modern Aeronautical Meteorology

Service unit, including word processing/desktop publishing, spreadsheet and graphic

presentations.


courses.

Skills:






standards outlined.


capability.


organization.








Ability to think strategically, execute quickly and adjust plans to meet organizational

needs.



environment.






Good judgment and decision-making skills. Adapt well to changing priorities.











Experience:




working in a regulatory environment.

Experience in the evaluation of performance and subsequent delivery of relevant




reports.

Bachelor of Science Degree with Physics as a subject preferably postgraduate

qualifications in the field of Meteorology.

At least 5 years’ experience as a Meteorological Forecaster at the National

Meteorological Centre and/or Aviation Meteorological Office.






Job Description

Job Title: SAR Inspector


Supervising:


Responsibilities

The holder of this position shall be responsible for performing Safety Oversight function

of SAR service providers in Bhutan. The purpose of this position is to ensure the

compliance of CAR SECTION 9 SERIES S; ICAO annexes relevant manuals, documents,

rules, regulations, directives to SAR service provider.

To amend the DGCA CAR from time to time to ensure compliance with ICAO Annexure

on the subject and / or issue any other directions, if required.

To file differences with ICAO, if required.

Develop and amend Inspector Handbook/Checklist necessary for inspection.

Formulate and implement SAR Safety Audit Surveillance Program.

Prepare safety oversight inspection schedule to inspect SAR Coordinator’s Head Office

i.e. of the services providers and ANSP.

Carry out safety oversight inspection and surveillance of SAR Coordinator and RCCs to

ensure the proper implementation of CAR SECTION 9 SERIES S, related documents,

manuals and directives issued by DGCA as per the approved program of the department

and report deficiencies noted for remedial action.

Prepare inspection report and highlight the deficiencies, if any for appropriate

remedial action by the concerned agencies.

To ensure flight safety, issue immediate directives to the service provider if there are any

issues that need immediate attention.

Coordinate with concerned units to amend SAR related documents to incorporate changes

in ICAO SARPs and advise the Head of the Department.

Review documents, manuals related to SAR including amendments received from

ATS/SAR provider and submit for approval.




Participate in any in-house and abroad workshops and seminars related to SAR matters.

Develop training program for inspectors.


Qualifications: Minimum Bachelor Degree

Note: Must have attended Basic Training in relevant field and on-the-job training under a qualified

Sr. ANS Inspectors to carry out duties as SAR Inspector in the BCAA.

An SAR Inspector shall have the following qualifications:

The SAR inspector should have at least 05 years of job experience in ATS / SAR

operations.

The inspector should have adequate knowledge of ICAO Annex-12 and Doc 7134, Bhutan

Aircraft Act and other relevant BCAA rules and regulations.

The inspector should have adequate knowledge of State Safety Program, Safety Management

System (SMS), and ICAO Safety Audit Program.

The inspector should have successfully completed an audit/ inspection course from an

approved institution.

Knowledge:



Aeronautical Meteorology Service.


software required for the management of a modern Aeronautical Meteorology Service unit,



courses.


Inspector Training Policy and Programme Appendix C Page: 83


APPENDIX C – INSPECTOR TRAINING POLICY AND PROGRAMME

1. General

This training policy and programme is intended to address the development of air navigation services

inspectors from the time they are newly hired into the BCAA and to support their professional

development throughout their career.

2. Training Policy

The Director General acknowledges that all inspectors must be appropriately qualified and trained to

perform all duties and tasks required. The Director General will ensure that all such personnel are

provided the training necessary to carry out their duties, as set forth in this document.

The Director General also acknowledges that recurrent training is required for inspectors to be able

to keep abreast of industry and BCAA developments and thereby continue to be able to provide

appropriate safety oversight. The Director General will ensure such recurrent training is provided, as

set forth in this document.

3. Training Program

The ANS Safety Oversight activities include surveillance, inspections, audits, analysis to find the

root cause of the deficiencies/findings, corrective actions, follow-up and enforcement actions.

Effective implementation of these tasks requires the intervention of highly qualified personnel during

the various stages of the process.

The BCAA, while ensuring the development of a training program, shall regularly, as necessary or

every five years, revisit the criteria on the type and frequency of training provided (initial, recurrent

and specialized) to determine whether it is sufficient to acquire/maintain the required level of

knowledge, skill, qualification and competence in accordance with the duties and responsibilities

assigned to the inspectors.

No inspector will be granted with the delegation of authority until all due training needs including

the OJT have been satisfactorily completed.

3.1 Types of training

The following are the types of training applicable to ANS inspectors:

Initial training;

On-the-job training (OJT)

Recurrent training;




Re-Qualification training; and

Specialized Training.

The first three types of training shall be applicable to all Inspectors. The specialized/technical

training shall apply to Inspectors without any previous experience or background in the relevant

fields, ATS, AIS, PANS-OPS, Maps & Charts, SAR, CNS and MET, that they are responsible to

provide safety oversight over. The detailed training programme for each ANS Inspectors, in the

order of priority, are listed later in this chapter.

Initial Training

All newly appointed ANS Inspectors shall undergo initial or an indoctrination training to familiarize

themselves with the functioning of the BCAA and various divisions. This should include

Introduction to the structure and purpose of the civil aviation act, BANRs, BCARs and other legal

documents – especially those related to ANS. If the Inspector is already familiar with the Act, the

BCAA regulations and functioning of BCAA, this is not necessary. The initial training will also

include briefings on their roles and responsibilities and programming for specialized training for

Inspectors with no prior background in the relevant fields.

3.2.1 Audit techniques course

All Inspectors must attend an Audit Techniques course (generic) and ANS specific safety oversight

Inspector course to ensure a systematic, independent and documented process for obtaining evidence

and evaluating it objectively to determine the extent to which requirements and audit criteria are

fulfilled. This is required to observe and assess the Service Provider’s adherence to standards and

recommended practices related to ANS equipment, facilities and services.

3.3 On-The-Job Training

The objective of an OJT is to provide direct experience in the work environment in which the

inspector is performing or will be performing on their job.

OJT entails the completion of three levels of training for each technical job function. The three levels

encompass the study and understanding of reference materials, task observation, and task

performance, as further defined below. Newly appointed inspectors, and inspectors transitioning to a

position for which they have not previously received OJT, will be assigned an experienced and

qualified inspector (OJT Instructor) who will be responsible for validation of all levels of OJT

requirements in the OJT record (sample in Appendix 20).

3.3.1 OJT Level I (Knowledge): Level I training is related to that body of knowledge associated

with a specific job task. This knowledge is contained in orders, rules, guidance, and standards. Level

I training typically involve a review of all reference materials applicable to the job tasks for which




training has been identified. Level I training may be satisfied through classroom training or other

delivery methods.

3.3.2 OJT Level II (Task Observation): Level II training involves observation of the performance

of specific job tasks. This training typically involves the trainee observing and/or assisting the OJT

trainer in the performance of those specific job tasks for which the trainee will be held accountable.

Level II training may be satisfied through appropriate training that provides the opportunity for the

trainee to observe and/or assist the trainer performing the task.

3.3.3 OJT Level III (Task Performance): Level III training involves the application of knowledge

and skills to the performance of specific job tasks. Typically, the trainee performs the job task under

the observation of a qualified OJT trainer.

3.4 Recurrent training

Since the responsibility of Inspectors is to ensure implementation of the civil aviation requirement

and various rules and orders mainly based on international standards and requirements, their subject

knowledge must be current. Periodic recurrent/refresher training courses in all relevant disciplines

are required for the continuing development of the knowledge and skills of the Inspectors,

improvement of Inspector’s decision making capability and to develop maturity to share more

responsibilities in elevated positions.

The Recurrent Training course may share content with the Initial Training and OJT, but varies in

emphasis. The Recurrent Training course focuses on changes from year to year in regulations,

guidance material as well as significant events occurring in the industry, both internationally or in

local environment.

All ANS Inspectors shall be required to undertake recurrent training as and when necessary or at

least once every 3 (three) years.

3.5 Re-Qualificationtraining

An Inspector who has not been part of the program for more than 2 (one) year shall fulfill the

requirements of OJT Level III and attend one Refresher Audit Techniques Course.

3.6 Specialized training

ANS inspectors are required to provide safety oversight which includes both regulatory as well as

over operations. The ANS inspectors should be equipped with theoretical and practical knowledge of

the relevant technical areas, ATM, AIS, PANS-OPS, Maps & Charts, SAR, CNS and MET, that they

are responsible for. ANS inspectors should therefore be provided with specialized/technical training

in the relevant areas to acquire high level of knowledge and expertise to undertake their duties and

responsibilities.




Specialized/Technical training shall be provided under two categories:

Basic Specialized/Technical training,

Advanced Specialized/Technical training.

3.6.1 Basic specialized/technical training

A newly appointed ANS inspector without any prior experience or training in the relevant field shall

undergo basic technical training on par with or better than the new recruits of the service provider

over which they are responsible to provide safety oversight. The types of training, including basic

technical training, for all the inspectors are detailed later in this chapter.

3.6.2 Advanced specialized/technical training

ANS inspectors shall be provided with advanced specialized/technical training in the relevant areas

to acquire high level of knowledge and expertise to effectively undertake their duties and

responsibilities. The advanced trainings shall ensure development of the knowledge and skills of the

Inspectors to support their professional development throughout career to be on par with any

International Inspector.

Advanced Specialized/Technical training shall also include supervisory courses common to all ANS

Inspectors, such as but not limited to the following:

Human Factors course,

ICAO State Safety Programme (SSP) course,

Safety Management System (SMS) Course,

Quality Management Systems Course

The trainings, including Advanced Specialized/Technical training, for each individual inspector is

detailed later in this chapter.

Training plan

The Director General will ensure appropriate training by directing that the chief Aeronautical officer

to establish and maintain Individual Training Plans, based on the training programme that sets out

the trainings to be provided to each inspector for at least a 12-month period. Each inspector’s plan

will be updated by the chief Aeronautical officer as necessary to adjust the timing of the planned

courses and activities, or to amend the list of planned courses and activities to meet a newly

identified need.




Training Files and Records

The ANS Inspectorate shall establish a system for the maintenance of training records for its

inspectors that is congruent with the training programme and training plan. The training records

will be systematically retained in the training files and these files shall be maintained and secured at

the office.

An electronic copy of the training records shall also be maintained.




ANS Inspector Training Programme 1

Position: Chief Aeronautical Officer

Sl. No Type of Training COURSE DURATION

1 Initial

Audit Techniques 01 week

2 ANS Safety Oversight Inspector 01 week

3

Recurrent/

Refresher

Audit Techniques 05 Days

4 Updates/Revision of ICAO Annexes and BCAA

regulations 01 day

5 Updates/Revision of BCARs and BCAPs 01 day

6 Updates/Revision of Surveillance Procedures 01 day

7 Aeronautical Meteorological Observation -

Refresher 03 hours

Specialized/

Technical

Basic

8 AIS/AIM 1 weeks

9 Aeronautical SAR Administrator 1 weeks

10 CNS/ATM for ATS Managers 2 weeks

11 Aviation MET for Managers 1 week

12 Air Traffic Management Safety Investigation and

Analysis 1 week

13 Human Factors 1 week

14 ICAO State Safety Programme 5 days

15 Safety Management System 5 days

16 Air Navigation Services Leadership and

Management 1 week

17 Civil Aviation Management 2 Weeks





Position: Sr. ANS Inspector


1

Initial

Indoctrination 03 days

2 Audit Techniques 01 week


4 ICAO Computer based Training (CBT) for ANS

Safety Oversight Auditors Web based

On-The-Job

Level I

5 Bhutan Civil Aviation Act 2016 01 Week

6 ICAO Doc. 7300 01 Week

7 BANRs 02 days

8 ANS Safety Oversight Inspector manual /

Handbook 01 week

9 BCAR / ICAO Annex (relevant to ANS) 02 weeks

10 ICAO Doc. 4444 01 week






16 IMSAR manual

17 ICAO Doc. 9859

Level II

18 Observation 01 day

Level III

19 Preparation 01 day

20 Performance 01 day

21 Documentation/Report 02 days




22

Recurrent/

Refresher



regulations 01 day

24 Updates/Revision of BCARs and BCAPs

01 day



Refresher 01 day

Specialized/

Technical

Basic

27 AIS/AIM 01 week

28 Aeronautical SAR Administrator 01 week

29 CNS/ATM for ATS Managers 02 weeks

30 Aviation MET for Managers 01 week

31 Air Traffic Management Safety Investigation and

Analysis 01 week




35 Quality Management System 05 days

Advanced

36 Air Navigation Services Leadership and

Management 01 week

37 Civil Aviation Management 04 Weeks





Position: ATS Inspector


1

Initial




4 ICAO Computer based Training (CBT) for

ANS Safety Oversight Auditors Web based

On-The-Job

Level I

5 Bhutan Civil Aviation Act 2016 01 week


7 BANRs 03 days

8 BCAR - ATS / ICAO Annex 11 02 weeks

9 ICAO Doc. 4444 02 weeks


Handbook 01 week

11 BCAR - PEL / ICAO Annex 1 (Selected) 01 week

12 BCAR - RoA/ICAO Annex 2 (Selected) 01 week

13 BCAR - MET/ ICAO Annex 3 (Selected) 01 week

14 BCAR - CHARTs / ICAO Annex 4 (Selected) 01 week

15 BCAR - Units / ICAO Annex 5 01 week

16 BCAR - Tele/ ICAO Annex 10 (Selected) 02 week

17 BCAR - SAR/ICAO Annex 12 (Selected) 01 week

18 BCAR - Aerodromes/ ICAO Annex 14

(Selected) 01 week

19 BCAR - AIS / ICAO Annex 15 (Selected) 01 week

20 BCAR - SMS / ICAO Annex 19 01 week





Level II


Level III




26

Recurrent/

Refresher


27 Updates/Revision of ICAO Annexes and

BCAA regulations 01 day



30 Update/Revision of ANSP Manuals 03 hours

31 ATC Refresher course 02 weeks

Specialized/

Technical

Basic

32 Aerodrome Control 20 weeks

33 Approach Procedural Control 09 weeks

Advanced





38 Performance Based Navigation 01 week

39 Area Procedural/Surveillance control 09 weeks





Position: AIS Inspector


1

Initial






On-The-Job

Level I



7 BANRs 03 days

8 BCAR - AIS / ICAO Annex 15 02 weeks



Handbook 01 week






16 BCAR - Tele/ ICAO Annex 10

(Selected) 02 weeks

17 BCAR - SAR/ICAO Annex 12 (Selected) 01 week

18 BCAR - Aerodromes/ ICAO Annex 14

(Selected) 01 week

19 BCAR - ATS / ICAO Annex 11 (Selected) 01 week






Level II


Level III




26

Recurrent/

Refresher


27 Updates/Revision of ICAO Annexes and

BCAA regulations 01 day




31 AIS/AIM Refresher 05 days

Specialized/

Technical

Basic

32 AIS/AIM General 08 weeks


34 Advanced




38 NOTAM office 05 weeks





Position: CHARTs Inspector

Sl.

No Type of Training COURSE DURATION

1

Initial






On-The-Job

Level I



7 BANRs 03 days



Handbook 01 week

10 BCAR - CHARTs / ICAO Annex 4 02 weeks





15 BCAR - Tele/ ICAO Annex 10

(Selected) 02 week

16 BCAR – ATS /ICAO Annex 11 (Selected) 01 week

17 BCAR – SAR / ICAO Annex 12 (Selected) 01 week

18 BCAR - AGA / ICAO Annex 14 (Selected) 01 week







Level II


23 Level III




27

Recurrent/

Refresher



regulations 01 day




Specialized/

Technical

Basic

32 AIS – Cartography 08 weeks

Advanced





37 Aeronautical Digital Cartography for AIS 02 Weeks





Position: CNS Inspector

Sl.


1

Initial






On-The-Job

Level I



7 BANRs 03 days

8 BCAR - Tele/ ICAO Annex 10 04 weeks



Handbook 01 week




14 BCAR - CHARTs / ICAO Annex 4 (selected) 01 week

15 BCAR – Units /ICAO Annex 5 01 week

16 BCAR – ATS / ICAO Annex 11 (Selected) 01 week

17 BCAR – SAR / ICAO Annex 12 (Selected) 01 week



20 BCAR - SM / ICAO Annex 19 01 week





Level II


Level III




26

Recurrent/

Refresher

Audit Techniques 05 days


regulations 01 day



Specialized/

Technical

Basic

30 ATSEP Basic 01 weeks

31 ATSEP - COM 02 weeks

32 ATSEP – NAV 02 weeks

33 ATSEP – SURV 02 weeks

Advanced





38 ATSEP - System Monitoring and Control 02 weeks

39 ATSEP – ATM 02 weeks





Position: MET Inspector


1

Initial






On-The-Job

Level I



7 BANRs 03 days

8 BCAR - MET / ICAO Annex 3 02 weeks

9 ANS Safety Oversight Inspector manual / Handbook 01 week



12 BCAR – RoA /ICAO Annex 2 (Selected) 01 week

13 BCAR – CHARTS / ICAO Annex 4 (Selected) 01 week


15 BCAR - Tele/ ICAO Annex 10 (Selected) 02 week


17 BCAR – SAR / ICAO Annex 12(Selected) 01 week








Level II


Level III




26

Recurrent/

Refresher



regulations 01 day




Refresher 03 hours

Specialized/

Technical

Basic

31 Aeronautical Meteorological Observation 01 week

Advanced









Position: PANS-OPS Inspector

Sl.


1

Initial






On-The-Job

Level I



7 BANRs 03 days








15 BCAR - Tele/ ICAO Annex 10 (Selected) 02 weeks


17 BCAR - SAR/ ICAO Annex 12 (Selected) 01 week


19 BCAR – AIS / ICAO Annex 15 (Selected) 01 week






Level II


Level III




26

Recurrent/

Refresher

Audit Techniques 05 days


regulations 01 day



30 PANS-OPS Refresher 01 week


Specialized/

Technical

Basic

32 ICAO PANS-OPS Procedure design - initial course 05weeks

33 Procedure design quality assurance course 03 Weeks

Advanced





38 ICAO PANS-OPS Instrument procedure design /PBN 03 Weeks





Position: SAR Inspector

Sl.


1

Initial




4 ICAO Computer based Training (CBT) for ANS Safety

Oversight Auditors Web based

On-The-Job

Level I



7 BANRs 03 days

8 BCAR – SAR / ICAO Annex 12 02 weeks


10 IAMSAR manual 02 weeks



13 BCAR – MET / ICAO Annex 3 (Selected) 01 week


15 BCAR – Units / ICAO Annex 5 01 week

16 BCAR – Tele /ICAO Annex 10 (Selected) 02 weeks

17 BCAR – ATS / ICAO Annex 11 (Selected) 01 week

18 BCAR – AGA / ICAO Annex 14 (Selected) 01 week




Level II


Level III




26 Audit Techniques 05 Days

27 Recurrent/

Refresher

Specialized/

Technical

Updates/Revision of ICAO Annexes and BCAA

regulations

01 day






30 Aeronautical Meteorological Observation –

Refresher

03 hours

Basic

31 Specialized/

Technical

Aeronautical SAR Operations 07 weeks

Advanced





36 Aeronautical SAR Administration 02 weeks


ATS Checklist Appendix 1 Page: 105


APPENDIX 1. ATS CHECKLIST

AIRPORT UNIT DATE INSPECTOR

From

To

1.

2.

A. Human Resource / Training / Standardization:

Sl No.

Area of inspection

Observations

Comments

1.

Total manpower / Operational hour

What is Traffic density at the airport?

Total no. of ATCOs

- Sanction strength

- Actual strength

- Trained Manpower : untrained manpower

Are duties & responsibilities of ATCOs

Defined & documented?

Are ATCOs aware of their duties & responsibilities?

What is the working hour?

Watch Hour




How many shifts?

No. of ATCOs per shift Training, Ratings & Standardization

Does the ATS organization have training policy, training programme and training plan for its ATCOs?

Does the ATS organization Maintain training records for its ATCOs?

Selection procedure of OJT instructors

No. of OJTI

No. Of trainees

Refresher training program

Frequency

Last training date

Contents

Records

Does the Training program for ATCOs include?

new /Amended procedure,

other safety significant system/equipment

OJT / Ratings

Individual record (written / practical)

plan for each ATC unit




Standardization

Proficiency check (local &External) [frequency / record /

last Date]

Performance check.

[freq. / record / last Date]

Random tap transcript analysis & corrective analysis

[freq./record]

English language proficiency (Individual record)

Medical check-up record (Individual record)

Readback of safety-related information and clearances

implemented?




B. Air Traffic Services Unit:

Aerodrome Control Tower/ Ground Movement Control

Sl No. Area of Inspection Observation Comments

1. Jurisdiction (Lateral /Vertical limit)

2. Airspace complexity/ design /ATS route structure

Adequate route spacing

Crossing ATS routes with minimum Controller intervention/ inter-intra

unit coordination.

3. Manpower : Working stations Number of working positions:

i. TWR supervisor

ii. TWR

iii. SMC

iv. CLD

v. ALPHA positions

ATCOs strength in the unit:

4. Does controller carry out runway, taxiway, apron, manoeuvring area inspection

during his duty period?(Frequency & Records of Inspection.)

5. Is there any Low visibility operation at the airport? If yes , whether LVP

is developed &Documented

6. Is the aerodrome having light & visual signal facility? (type/performance)

ALDIS Lamp




Aerodrome beacon

7. Control of other than aircraft traffic in maneuvering Area.

Authorization

Two-way communication

8. Co-ordination Procedures (documented) with :-

military authorities

AIS

MET

Airside operation

Airline operators

contiguous control Areas (LOA)

aerodromes in FIR (LOA)

internal ATS units (local procedure in MATS-2)

9. Availability of AGL control panel in Tower:

Status indicators

reliability/serviceability ( Main/Standby )

10. Arrangement for information on Operational status of Nav. Aids/ Landing Aids to

Tower. Status indicator: VOR/NDB

11. Arrangement for Meteorological information To Tower. Availability &

performance of MET Equipment:

METAR




RVR panel

Wind panel

12. Performance of ATIS / DATIS

13.

Communication facilities (Air-ground)

Type VHF [Main & standby freq.]

emergency freq. 121.5 MHz

Reliability / Availability / performance (range)

Routine joint inspection

Redundancies

Fault reporting/attending mechanism

14. Surveillance facility (AUTOMATION/RADAR/ ADS):-

Type

Reliability / Availability / performance


Redundancies (No. of scopes including

Standby scope)

Detection mechanism of failure/

Degradation


Navigational aids:-

Navigational

aids

Landing Aids




15. Type

Reliability / Availability


Redundancies

Detection mechanism of failure/ degradation


16. Operational Area

Apron management

SOP for bay allotment

Aerodrome Vehicle Control procedure

(ADP/SOP)

17. Is Operational area complexity like Apron design / Parking guidance / Twy etc.

causing any problem?

18. Display of Maps & Charts / Essential information

Aerodrome data /

Aeronautical chart & maps

Aerodrome Layout

SID, STAR

TMA

30 Nm Obstruction charts

Aerodrome Operating minima

Freq./Nav. Aid Location

Apron layout

Grid map

Emergency Action & Crash action board)




19. Alerting service:

Procedures

Notification

Coordination

20. Equipment/Instruments/Displays in

Control tower

Watch [position w.r.t. each operating procedure]

Aerodrome beacon (wit control)

Fire bell (receiver-fire station, Airport Manager Office, police control

room & AHO)

Crash Siren

Signaling lamp (ALDIS lamp)

Binocular

Vary pistol

Display of MET information

Surface wind Indicator (WDI)

RVR display

ATIS/DATIS (126.4 MHz)

NAV-Aid status indicators

AGL control panel (serviceability, reliability, Status)




Ground communications with

MET

Military unit

Fire station

City fire station

Apron control

Ground-Ground communication equipment:

telephones

intercoms

DSC

hot lines

walkie-talkie

Mobile

Satellite phone

Internet facility

Fax

AFTN (AMSS)

21. Daily check & record of equipment, facilities & Instruments in the unit

22. Does detailed un-serviceability records of system & equipment kept and

reviewed /addressed?

23. Availability of relevant documents:

AIP & AIP supplements

MATS-I &II

SOPs

ICAO Doc/Annexes (Annex-2, 11 & 14, Doc 4444)

Relevant BCARs/circulars




Relevant AICs

ATS/Operational/Station instructions circular

ATMCs

Aerodrome Manual

AIS Manual

Document Management Manual

Station Safety Management Manual

NOTAMs

24. Updated Contingency/ Emergency Plans:

AEP

Bomb Threat

Search & Rescue Manual

Unlawful Interference

Building &Tower Fire Evacuation plan

Handling of dangerous goods

Disable aircraft removal

Disaster management

RCF procedure

ATS contingency plan (With alternate ATC site)




25. Procedure in the event of failure or degradation of ATS system.

26. Procedure for reporting incidents & other safety related occurrence. Any such

occurrences recently?

27. Measure to minimize Runway incursions: -

Runway safety team

Identification of hot spots

28.

Work Environment:

View of operational area

View of vicinity

No. of surveillance equipment

Ambient temperature

Ambient lighting

Noise level

Exterior glare

28. Does control panels (location of VHF/telephones/intercom etc.) provide

congenial environment for ATCOs?

29. Does control position layout foster servicing/ Maintenance, with minimum

interference to ATC work?

30. Has agronomics factor given due consideration, while Designing of control

panels?

31. Have all visual/electronic displays are arranged adequately& displays are legible

/readable?

32. Miscellaneous Facilities in ATS units:




lock (time in UTC)

Individual headset

FPS board

Wx display

Emergency lighting

Fire alarm/extinguisher

Drinking water facilities

Internet facilities




Approach Control/ TAR

Sl No. Area of Inspection Observation Comments


2. Airspace complexity/ design /ATS route structure

Adequate route spacing

Crossing ATS routes with minimum Controller intervention/ inter-

intra unit coordination

3. Manpower : Working stations

Number of working positions:

i. Approach Departure

ii. Approach Arrival

iii. Final Approach

iv. RA

v. ALPHA positions

ATCOs strength: i. Sanction Strength

ii. Approved strength

4. Co-ordination Procedures (documented) with:-

military authorities

AIS

Airside operation

MET

contiguous ATS unit




aerodromes in FIR

Airline operators

internal ATS units

5. Arrangement for information on aerodrome Condition / operational status of

associated Facilities to Approach.

6. Arrangement for information on operational status of Nav. Aids /Landing

Aids to Approach.

Status indicator:

VOR/NDB

7. Arrangement for Meteorological information

METAR

RVR panel

WDI

8. Communication facility (Air-ground)

VHF

Main &

Standby freq.

Emergency freq. 121.5 MHz

Reliability Availability / Range

Redundancies






9. Surveillance facility (RADAR / ADS)

Type


Redundancies (No. of scopes including Standby scope)


Detection mechanism of failure/degradation


10. Navigational aids / Landing Aids

Navigational

aids

Landing Aids Type



Detection mechanism of failure/ Degradation

Redundancies


11. Display of Maps & Charts / Essential Information

Aerodrome data


Aerodrome Layout

SIDs & STARs

TMA






freq./Nav. Aid

IAL procedure charts

Grid map

Currency/integrity / proper display

Alerting service:

Procedures

Notification

Coordination

Notification

Coordination

12. Equipments/Instruments/Displays in

Approach Control


RVR display

WDI

DATIS/ATIS

NAV-Aid / Landing Aids status indicators

Ground-Ground communication equipment:

telephones

intercoms

DSC

hot lines

walkie-talkie




Mobile

Satellite phone

Internet facility

Fax

13. Does detailed unserviceability records of system



MATS-I &II

SOPs

ICAO Doc/Annexes (Annex-2, 11 & 14, Doc 4444)

Relevant BCAA CARs/circulars

Relevant AICs

Operational/Station standing instructions/circular

ATMICs

Aerodrome Manual


AIS manual

Document management

AIS manual

ATS circulars





Aviation safety circulars

NOTAMs


AEP

Bomb Threat

Search & Rescue


Building Fire Evacuation



Disaster management

16. Procedure in the event of failure or degradation Of ATS system. Any such

occurrences recently?

17. Procedure for reporting incidents & other safety related occurrences. Any such occurrences recently?

18. Work Environment:


Ambient temperature

Ambient lighting

Noise level




Glare

19. Does control panel provide congenial environment for ATCOs? (Location of VHF/telephones/intercom etc.)

20. Does control position layout foster servicing/ Maintenance, with minimum interference to ATC work?

21. Has agronomics factor given due consideration, while Designing of control

panels?

22. Have all visual/electronic displays arranged adequately & displays are legible /readable?


Clock (time in UTC)

Individual headset

FPS board

Wx display

Emergency lighting



Internet facilities




Area Control Center / RSR

Sl. No. Area of Inspection Observation Comments


2.

Airspace complexity/ design /ATS route structure Adequate route spacing

Crossing ATS routes with minimum Controller intervention/ inter-intra unit coordination

3.

Manpower : Working stations

Number of working positions/ Sector:

RADAR controller

Planning Controller

Alpha

ATCOs strength: i) Sanction

4.

Co-ordination Procedures (documented) with:- military authorities

AIS

MET

Airside operation

contiguous ATS unit




aerodromes in FIR

Airline operators

internal ATS units

5. Arrangement for information on aerodrome Condition / operational status of associated Facilities to Area.

6.

Arrangement for information on operational status of

Nav. Aids /Landing Aids to Area.

Status indicator:

VOR/NDB

7.

Arrangement for Meteorological information To Area

METAR

RVR panel

8.

Communication facilities (Air-ground)

VHF

Main freq.

Standby freq.

Emergency freq. 121.5 MHz


Redundancies



9. Surveillance facility (RADAR/ADS):




Type


Redundancies (No. of scopes including

Standby scope)




10.

Navigational aids / Landing Aids :- Type

Navigational aids Landing aids




Redundancies (Main/Standby)





11. Display of Maps & Charts / Essential Informations

Aerodrome data


Aerodrome Layout

SIDs & STARs

TMA



freq./Nav. Aid

IAL procedure charts

Grid map

Currency/integrity

12. Alerting service:

Procedures

Notification

Coordination

13. Equipments /Instruments/Displays in

Area Control:

Watch


RVR display

NAV-Aid / Landing Aids status indicators

Ground-Ground communication equipment

telephone




intercoms

DSC

hot lines

walkie-talkie

Mobile

Satellite phone

Internet facility

Fax

14. Does detailed unserviceability records of system &

equipment kept and reviewed/ addressed (separate

register)



MATS-I &II

SOPs

ICAO Doc/Annexes (Annex-2, 11 & 14, Doc

4444)

Relevant DGCA CARs/circulars

Relevant AICs

Station standing instructions/circular

ATMCs

Aerodrome Manual


AIS Manual


ATS circulars


NOTAMs

AIS Manual





ATS circulars


NOTAMs


AEP

Bomb Threat

Search & Rescue


Building Fire Evacuation



Disaster management

RCF procedure

17. Procedure in the event of failure or degradation Of

ATS system.

Any such occurrences recently?

18. Procedure for reporting incidents & other safety

related occurrences.

Any such occurrences recently?

19. Work Environment:


Ambient temperature

Ambient lighting

Noise level

Glare

Décor

20. Does control panel provide congenial environment for

ATCOs? (Location of VHF/telephones/intercom etc.)




21. Does control position layout foster servicing/

Maintenance, with minimum interference to ATC

work?

22. Has agronomics factor given due consideration,

while Designing of control panels?

23. Have all visual/electronic displays arranged

adequately & displays are legible /readable?


Clock (time in UTC)

Individual headset

FPS board

Emergency lighting



Internet facilities




Emergency / Contingency Procedures

Sl. No. Area of Inspection Observation Comments

Emergency Procedures / Contingency Plans:

1.

Have the procedure /SOPs developed for following:-



Bomb threat

AEP

Disaster management

ATS contingency plan (Alternate ATC site)

Disabled aircraft removal

Contingency plan to deal with overflying aircraft making non-

schedule landing

Contingency plan for degraded mode of Operation

Evacuation plan for ATS building /Tower

Disabled aircraft removal plan

2.

Emergency/Contingency Plan (contents):

General:

Staff awareness




Training /publication

Does the plans include recovery plan also

Currency of various procedures / plan

Reporting system

Advise to external stakeholder

Resumption of service

3.

Anti- Hijacking room

Space

Location (Isolation bay visible or not)

Facilities

Frequencies

Hotlines

Direct speech circuit

Intercom

Telephone lines

Maps / charts (currency)

Contact List of Aerodrome committee / CMG Etc. (currency)

4. Are all required documents maintained as per Document management

procedure?

5. Are all required documents available in all ATC units?

AIP / AIP supplement




MATS-1 & 2

DOC4444

Annex-11, 2 & 4

Relevant AICs

Set of NOTAMs

DGCA CARs / circulars

ATMCs

Station standing Instructions / circulars

Aerodrome manual + SOPs

SOP for handling VVIP flights


AIS Manual


Airport Emergency / contingency plans

Station SMS Manual

Updated status of AVS/BCAA audit report

6. Are documents reviewed periodically & amendments notified to all

concerned?

7. Are documents easily accessible / maintained in good condition?

8. Are all documents listed and widely publicised?




9. Is any method in place for issuance of these documents to ATCOs?

10. Are operational circular, ATMCs, local instructions, Safety circulars, BCAA circulars etc maintained & yearly checklist published for currency?

11.

Safety Management:

General: Awareness (Safety policy & objective; Safety

Accountability/responsibility, Hazard Reporting)

Training

Safety officer (nomination / trained)

Safety culture

12.

Implementation of SMS Phase

Gap analysis

Station-Implementation plan (Progress)

S-Safety committee (formation/meeting)

Forwarding of safety issues to RHQ (AVS)

R-safety committee (formation/meeting)

13.

Management of SMS manual

Updating

Review

Notification of amendment




14.

Change management procedure

No. of Safety assessment carried out last year

Safety assessment phase

conceptual +design

Execution

Commissioning

Approval fm. BCAA

Documentation (record)

Records of Hazards in HAZLOG

Review of Hazards

15.

Safety risk assessment procedure

Hazard identification

Hazard analysis

Initial risk

Risk mitigation

Residual risk & acceptance

16.

HAZ LOG / ORA

Format (as per BCAA SSP circular 01/2018 & AVS ADV

circular 03/2014)

Acceptance of Residual Risk

Record




Review

17.

Air Safety incidents

Reporting / recording of incidents Awareness

Reporting procedure

voluntary / confidential reporting of Hazard

procedure

reporting form

18.

Data collection

Record

analysis for trend

Reporting of Hazard (voluntary, confidential)

19. Any other Safety initiative by Airport for Safety Promotion / Safety

communication.


AIS Inspection Checklists Appendix 2A Page: 137


APPENDIX 2A. AIS INSPECTION CHECKLIST/REPORT

Centre: Date: Time: Inspector(s)

Use following abbreviations whenever possible, S = Satisfactory U = Unsatisfactory N = Not Checked

1) PEOPLE/PERSONNEL

1.1 Is minimum number of staff available in the AIS Division (Headquarters)? Comments:

___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________

1.2 Does the AIS Personnel have their job descriptions working in ATS Division (Headquarters)? Comments: ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________

2) PROCEDURE/SYSTEM FUNCTIONS

2.1 Has AIS Division (Headquarters) developed training program for their technical staff? Comment: ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________

2.2 Are AIS Technical personnel trained? Comments: ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________

2.3 Does the AIS Division (Headquarters) maintain training records for AIS technical staff?

Comments: ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________

2.4 Has AIS Division (Headquarters) developed the working procedures for their technical staff? Comments: ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________




2.5 Has AIS Division (Headquarters) published Aeronautical Information as an integrated

aeronautical information package?

Comments: ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________

2.6 Has AIS Division (Headquarters) introduced an organized quality system in AIS? Comments: ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________

2.7 Has AIP Bhutan published according to new format? Comments: ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________

2.8 Do the charts listed in chapter 4 Para 4.1.3 of ANO (AIS) A.1 distributed separately to recipients of the AIP?

Comments: ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________

2.9 Does AIP Amendments published under AIRAC system? Comments: ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________

2.10 Does NIL notification issued when AIP amendment not published on AIRAC date? Comments: ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________

2.11 Has the checklist of valid AIP supplements issued at the interval of one month? Comments: ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________

2.12 Do the aeronautical data meet the requirements of Appendix 7, ANO (AIS) A.1? Comments: ___________________________________________________________________




___________________________________________________________________ ___________________________________________________________________

2.13 Has the terrain and obstacle data collected in accordance with ANO (AIS) A.1, Appendix-8? Comments:

___________________________________________________________________ ___________________________________________________________________

___________________________________________________________________

3) Equipment Does the equipment available in adequate and fulfilling the requirement of AIS Division (Headquarters)? Comments: ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________

4) Remarks ___________________________________________________________________ ___________________________________________________________________

___________________________________________________________________

Inspector(s) name and signature with date:

----------------------------


AIS Inspection Checklists/Report (NOF) Appendix 2B Page: 140


APPENDIX 2B. AIS INSPECTION CHECKLIST/REPORT (NOF)

Centre: Date: Time: Inspector(s)

Use following abbreviations whenever possible.

S = Satisfactory U = Unsatisfactory N = Not Checked

1) PEOPLE/PERSONNEL

1.1 Is minimum number of staff available in the AIS Division (NOF)? Comments: ___________________________________________________________________ ___________________________________________________________________

___________________________________________________________________

1.2 Does the International NOTAM office (NOF) have developed job descriptions for their

AIS technical staff? Comments: ___________________________________________________________________ ___________________________________________________________________

___________________________________________________________________

1.3 Does the job performed as per the descriptions?

Comments: ___________________________________________________________________ ___________________________________________________________________

___________________________________________________________________

1.4 Has NOF developed training program for their technical staff?

Comments: ___________________________________________________________________ ___________________________________________________________________

___________________________________________________________________

1.5 Are all AIS technical personnel properly trained? Comments: ___________________________________________________________________ ___________________________________________________________________

___________________________________________________________________

1.6 Are all technical personnel competent to perform their duties? Comments: ___________________________________________________________________ ___________________________________________________________________

___________________________________________________________________

2) PROCEDURE/SYSTEM FUNCTIONS




2.1 Does the NOF maintain training records for AIS technical staff? Comments: ___________________________________________________________________ ___________________________________________________________________

___________________________________________________________________

2.2 Has NOF developed the procedures to receive 'raw data' process it and disseminate as

NOTAM? Comments: ___________________________________________________________________ ___________________________________________________________________

___________________________________________________________________

2.3 Has NOF documented their working procedures? Comments: ___________________________________________________________________ ___________________________________________________________________

___________________________________________________________________

2.4 Has NOF developed the procedures for the exchange of NOTAM Internationally? Comments: ___________________________________________________________________ ___________________________________________________________________

___________________________________________________________________

2.5 Has the existing exchange of NOTAM with other NOF satisfying their needs? Comments: ___________________________________________________________________ ___________________________________________________________________

___________________________________________________________________

2.6 Has NOF introduced a properly organized quality system to implement quality

management? Comments: ___________________________________________________________________ ___________________________________________________________________

___________________________________________________________________

2.7 Does NOF introduced automation in their system? Comments: ___________________________________________________________________ ___________________________________________________________________

___________________________________________________________________

2.8 Does the NOTAM contain information according to the NOTAM format as mentioned in ANO (AIS) A.1 Appendix 6? Comments:

___________________________________________________________________ ___________________________________________________________________

___________________________________________________________________




2.9 Whether NOTAM code used by the service provider for the issuance of NOTAM is complemented by ICAO abbreviation and codes or not?

Comments: ___________________________________________________________________ ___________________________________________________________________

___________________________________________________________________

2.10 When errors in a NOTAM, a NOTAM with a new number to replace the erroneous NOTAM or with old number correction copy, which one is issued?

Comments: ___________________________________________________________________ ___________________________________________________________________

___________________________________________________________________

2.11 Does all issued NOTAM deal with only one subject and one condition of the subject? Comments: ___________________________________________________________________ ___________________________________________________________________

___________________________________________________________________

2.12 Whether a checklist of valid NOTAM issued through AFTN per month is timely or not? Comments: ___________________________________________________________________ ___________________________________________________________________

___________________________________________________________________

2.13 Is there any agreement recorded for international exchange of NOTAM on mutual basis? Comments: ___________________________________________________________________ ___________________________________________________________________

___________________________________________________________________

2.14 Does the service provider issue the NOTAM in services which differentiate

international and domestic distribution?

Comments: ___________________________________________________________________ ___________________________________________________________________

___________________________________________________________________

2.15 Does the PIB prepared by NOF satisfy the need of operator, is to based on sector wise and according to format?

Comments: ___________________________________________________________________ ___________________________________________________________________

___________________________________________________________________

2.17 What are methods to provide AIS briefing? Comments: ___________________________________________________________________




___________________________________________________________________

___________________________________________________________________

2.18 What are the procedures developed to encourage self-briefing? Comments: ___________________________________________________________________ ___________________________________________________________________

___________________________________________________________________

2.19 Is there adequate will display of currents maps and charts?

Comments: ___________________________________________________________________ ___________________________________________________________________

___________________________________________________________________

3) Equipment Does the equipment available in NOF is sufficient, in good condition and fulfilling the

requirement of NOF? Comments: ___________________________________________________________________ ___________________________________________________________________

___________________________________________________________________

4) Remarks

___________________________________________________________________ ___________________________________________________________________

___________________________________________________________________

Inspector(s) name and signature with date: ---------------------------------


MET Inspection Checklists Appendix 3 Page: 144


APPENDIX 3. MET INSPECTION CHECKLIST

Unit Inspected:

Dates of Inspection:

Time of Inspection:

Name of Inspector(s):

Following abbreviations indicate observations as shown: S = Satisfactory; P = Poor and Improvements required; U = Unsatisfactory; N = Not

Checked.

(Extra paper to be used if required for putting comments, with appropriate reference number

according to the Area of Inspection.)

Ref:

No.

Area of Inspection

Observations

Comments

1. PERSONNEL S P U N

1.1 Do the Meteorological Authority

and Air Traffic Service providers

executed LoA committing level of

Services and performance to

delivered?

1.2 Is minimum number of staff available in the unit, and are their job description developed?

1.3 Are all positions manned?

1.4 Are all staffs properly trained and is training records maintained?

1.5

Are the Aerodrome Meteorological Observation staff

qualified and trained according to

the WMO guideline for

qualifications and training of

Meteorological Assistants?

1.6 Does the MET authority have training policy, training program and training plan (that includes re-current and refresher training) for

its staff?

2. PROCEDURES

2.1 Are meteorological procedures available / up dated timely with

regard to :

i.METAR

ii.SPECI




iii.TAF

iv. Aviation Warning

2.2 Are Meteorological information promptly supplied to concerned

ATS units?

2.3 Are the routine MET observations and reports being made at prescribed intervals.

2.4 Are the Meteorological reports being issued in accordance with the format prescribed in WMO?

2.5 Do the Aerodrome MET Office Displays the available

Meteorological information?

2.6 Has MET Authority made Available Technical Handbook of Meteorological equipment / systems to its Technical Officers?

2.7 Are incidents, malfunctions of MET Equipment, Suggestions and

Log Book being maintained and

examined regularly?

2.8 Does the Technical Handbook contain the followings items:

a. Daily check

b. Weekly check

c. Monthly check

d. Bi- annual check

e Annual check

2.9 Has MET Authority developed and planned for schedule maintenance and calibration of its MET equipment, for forecasting systems and associated facilities?

2.10 Has the scheduled maintenance plan been implemented?

2.11 Have the previous recommendations issued by the

ANS Inspectorate Division been

implemented?

2.12 Are the following updated documents available in the centre?

i.Annex-3

ii. Documents

iii. WMO. Manuals

iv. Job descriptions of Officers/

Staff in each position to the centre.

v. Procedures and local instructions

vi. All updated charts relevant to




the centre

vii. Technical publications,

procedures and guide lines, etc.

3. WORK ENVIRONMENT

3.1 Do the Inspectors ensure that the following items are at an

acceptable?

i. Ambient lighting

ii. Ambient temperature

iii. Noise level

iv. Exterior glare

3.2 Whether adequate rest facilities are available for the staff?

3.3 Do the telecommunication facilities exist between

Meteorological Offices and as

necessary between Aeronautical

Meteorological Stations :

i. Aerodrome Control Tower

ii. Approach Control Centre

iii. Approach Control Centre

(Radar)

iv. Area Control Centre v. Area Control Centre (Radar)

vi. Rescue Co Ordination Centre

vii. Airline Operators, etc.

4. EQUIPMENT

4.1 Do the locations of the wind sensors are in proper positions in

relation to the Runway?

4.2 Are MET Briefing, Consultation, Flight Documentations to Flight Crew members/other operators made available by MET Officials?

4.3 Whether any defects observed in Meteorological Equipment.

4.4 Does operational staff take action to notify appropriate officer

regarding unserviceabilities?

4.5 Has MET Authority made available sufficient spares and /or make arrangements for immediate delivery to its Technical Staff for timely maintenance of its Equipment?

.

4.6 Has the MET Authority established a quality system.




5. Recommendations:

6. Signature of the Inspectors:

---------------------------------


CNS Inspection Checklists Appendix 4 Page: 148


APPENDIX 4. CNS INSPECTION CHECKLIST

Unit Inspected:

Date of Inspection:

Time of Inspection

Accountable Manager:

Name of Inspector (s):

Following abbreviations indicate observations as shown:

S = Satisfactory; U = Unsatisfactory; N = Not Checked.

(If extra space is required for putting comments, go to para 4paper to be used if required for

putting comments. For putting comments in para 4with appropriate Ref. No. according to the

Area of Inspection.)

Ref:

Area of Inspection

Observations Comments

S U N

1. People / Personnel / Staffing

1.1 Adequacy of staff in the CNS unit(s) to carry out the CNS maintenance and operational works.

1.2 Manning of all the maintenance / operational unit(s) with properly trained staff.

1.3 Adequate training of the technical and operational personnel of the station on the relevant equipment.

1.4 Work period for individual technical / operational employee.(Whether it is more than 12 Hrs. continuous)

2. Procedures

2.1 Whether the station has any technical library where the following documents like National Rules, Regulations, and ICAO documents related to CNS maintenance and operations are available:

a. ICAO Doc;

b. BCAR- 10;

c. Relevant ICAO Manuals;

d. CAR 84, Part 10;

e. AIP;

f. Relevant ANOs & Manuals;

g. All maintenance manuals from the manufacturer of the CNS system;

h. Proper system maintenance schedule and forms conforming to manufacturer’s manual.

i. maintenance record of CNS systems/ facilities/ equipment




j. Job descriptions of the technical staff(s) in each

position in the centre.

k. Training policy, Program and Plans for its

technical staff.

l. Training records of its technical staff.

m. Properly developed Standard Operational

Procedures for maintenance of CNS systems /

facilities for each unit engaged in CNS. (Example:

SOP for ECR, Navigation Aids, Transmitting Station,

AMHS, Communication Procedures etc.):

n. Properly developed Standard Operational

Procedures for communication operations activities.

o. Staff Instructions issued.

2.2 Whether the Technical/ Operational staffs have easy

access to those documents.

2.3 Availability of proper and updated procedures for the following:

a. Taking over/Handing over watches

b. Updating of documents in a timely manner

2.4

Retention of the following recordings:

a. ATS voice communications recordings for at

least 30 days.

2.5 Whether the AFTN message priorities are

maintained properly without misusing it.

2.6 Whether the AFTN messages are delivered timely;

2.7 Whether the station maintains proper

communication

records/logbooks as per ANO (COM) A.2 Para 3.5.

2.8 Whether previous recommendations issued by the

CNS Inspectors have been implemented;

3. Regular checks of CNS Equipment:

a. Whether each CNS maintenance unit

performs system maintenance checks as per

schedule and forms conforming to the manufacturer’s

manual.

b. Whether every unmanned CNS system

room/shelter is inspected by technical staff

according to standard procedure.

c. Whether the station has all cable lay-out

diagrams of its CNS facilities.

d. Whether the stations has suitable secondary

power supply system(Covers all communication and

navigation systems and equipment)

f. Whether the station has flight calibration




procedures;

a. Whether the station has remote status

information display of navigation aids (DME, NDB,

VOR) in equipment control room and respective

ATC centers;

b. If remote status information display is not

available, what procedure is followed to inform ATS

units of the navigation aids’ operating status? Is the

procedure satisfactory?

c. Whether correct Serviceability/ Unserviceability

Reports are timely issued to ATC centers;

d. Whether the station analyzes performance of

CNS systems and communication channels;

e. Whether the station reports information

on system performance to the Headquarter;

f. Whether the station has any mechanism

for assessing, monitoring and evaluating the time

taken for responding to system failures that occurred;

g. Whether the station properly maintains the

monitor thresholds in navigation equipments;

h. Whether the aerodrome markings for holding

points meet the required criteria to safeguard the

sensitive and critical areas of navigation aids;

i. Whether the station has redundant mast

lighting system (obstruction indicators) over CNS

system antennas;

j Whether the station has its own CNS safety

management system;

k. Whether the top level technical and

operational officials regularly inspect CNS

facilities and sites to oversee the functionalities;

l. Whether the Records of such internal inspections

are kept in the unit(s);

m. Whether proper corrective measures are taken

on the basis of the internal inspections;

n. Whether NAVAIDS (VOR, NDB, DME. etc) has

standby equipment.

o. Does the arrangement made for protection of

NAVAIDS.

4. WORK ENVIORMENT

4.1

Whether the working environment at CNS facilities

of the station is satisfactory;

4.2 Level of the following factors existing in the CNS

unit(s) as per the judgment of the inspector (How

much acceptable):




a. Ambient Lighting

b. Ambient Temperature

c. Noise Level

d. Exterior Glare

4.3 Availability of rest facilities for CNS Staffs;

5. Comments:

6. Signature of Inspector(s) with date:

---------------------------------


PANS-OPS Inspection Checklists Appendix 5 Page: 152


APPENDIX 5. PANS-OPS INSPECTION CHECKLISTS

General information

Person(s) undertaking inspection

Organization being audited

Date of inspection

Information Sources

Documents Reviewed

Individuals Interviewed

Units Visited

Abbreviations used for inspection whenever possible,

S = Satisfactory U = Unsatisfactory N = Not Applicable

Ref: Area of Inspection Observations

Comments S U N

1. Construction of visual and instrument flight

procedures

1.1 Does the service provider ensure that

construction of visual and instrument flight

procedures are in accordance with PANS-

OPS vol-2 Doc. 8168? If not, what is the

alternate means of compliance to ensure at

least the same standards as Doc. 8168?

1.2 Does the service provider has sufficient

number of staff to carry out work in the field of

PANS-OPS?

1.3 Does the service provider maintain training

records or files for PANS-OPS technical staff?

If not, which entity is responsible to

maintaining such records? What is the status of

such records, complete, incomplete etc?

technical staff? If not, which entity is

responsible to maintaining such records? What

is the status of such records, complete,

incomplete etc?




1.4 Is there any regular training program for the

PANS-OPS technical staff? If not, what is the

means of ensuring that the technical remain

updated with latest amendments or versions of

the aforesaid documents?

1.5 Does the service provider ensure that flight

inspections of instrument flight procedures,

including obstacle checks, are carried out? If

not, what is the alternate means of ensuring the

compliance of the relevant provisions of Doc

8168?

1.6 Has the service provider published obstacle

clearance altitude/height (OCA/H)? If yes,

have they published the data in the

appropriate format? If not, what is the

alternate means of ensuring the compliance

of the relevant provisions of Doc 8168?

1.7 Has the service provider established and

published operating minima for the

concerned aerodrome (e.g. visibility, MDA,

DH, DA, MDA/H, DA/H) for instrument

approaches at that aerodrome? If yes, have

they published the data in the appropriate

format? If not, what is the alternate means of

ensuring the compliance of the relevant

provisions of Doc 8168 and Doc 9365?

1.8 Does the service provider retain all procedure

design documentation so as to allow any data

anomalies or errors found during the

production, maintenance or Operational use

of the procedures to be corrected? If yes,

have they published and maintained the

data in the appropriate format? If not, what

is the alternate means of ensuring the

compliance of the relevant provisions of Doc

8168?

1.9 Whether following updated documents

relevant to the unit are available?

1.9.1 Doc 8168 vol II

1.9.2 Relevant CARs




1.9.3 AIP

1.9.4 Job description of the procedure designers

1.9.5 Training records of procedure

designers

1.9.6 Updated charts relevant to the aerodrome

1.9.7 Relevant NOTAMS

2.

Comments:

3. Signature of Inspector(s) with date:

---------------------------------


SAR Inspection Checklists Appendix 6A Page:155


APPENDIX 6A. SAR Inspection Checklists

Station Inspected:

Rescue Coordination Center

(RCC):

Date(s) of Inspection:


Reference (Office Order):

The following abbreviations indicate observations as shown:

S = Satisfactory; U = Unsatisfactory; N = Not Checked/Not applicable

Sl No. References Descriptions

Observations S

U

N

Comments S U N

1. Personnel:

SAR 001 BCAR 12 2.1.1

Has Arrangement been made for providing SAR service on a 24 hours basis to ensure that assistance is rendered to persons in distress?

SAR 002 Does the RCC have sufficient number of Staff with requisite qualification?

SAR 003 BCAR 12 4.4

Are the staff assigned for RCC Skilled in coordination and operational functions?

SAR 004 BCAR 12 2.2.1.1

Does the Bhutan SRR coincide with Territories of Bhutan.

SAR 005 GM Doc IAMSAR, Vol-1

Do facilities that serve as alerting posts for receiving aeronautical and maritime distress information operate on a 24-hour basis?


Does each RCC have full information about the capabilities

(range, number of persons they

could rescue, alert status, launch

authority point of contact, etc) for

all the primary rescue units in their

area of responsibility?




SAR 007 GM Doc IAMSAR Vol-1

Do SAR unit s in the under the SAR organization have special equipment for medical

evacuation?


Does SAR Organization send delegates to participate directly in meetings of ICAO and IMO that deal with SAR issues?


How are SAR Managers informed on decisions, and outcomes of meetings conducted by ICAO and IMO?

SAR 010 STD A12 2.3.1.

Has the State established a RCC in each Search and Rescue Region?

SAR 011 Does the SAR organization have an integral working relationship with the Cospas- Sarsat satellite alert and location system?


Do aircraft that are used for SAR have communications and electronic direction-finding capabilities covering all frequencies likely to be used?

SAR 013 BCAR 12 2.1.1.2

Are the basic elements in SAR services like, legal framework, a responsible authority, organized available resources; Com. facilities and a workforce skilled in coordination and operational functions available?

SAR 014 BCAR 12 2.5.1 & 2.6.1

Are SAR units, elements of public or private services suitably located and equipped for SAR operations designated?


Is there a formal SAR Committee to coordinate the actions of the organizations?

SAR 016 BCAR 12 3.1.3

Does the RCC have permission from BCAA, subject to such conditions as may be prescribed by BCAA, entry into its territory of SAR units of other States for the purpose of searching the site of aircraft accidents and rescuing survivors of such accidents?




SAR 017 BCAR 12 3.1.7

Does the RCC have Authorization from BCAA to provide, when requested, assistance to other RCCs, including assistance in the form of aircraft, persons or equipment?

SAR 018 BCAR 12 3.2,1

Has arrangements been made for all aircraft, vessels and local services and facilities which do not form part of the SAR organization to cooperate fully with the latter in SAR and to extend any possible assistance to the survivors of aircraft accidents?

SAR 019 GM Doc 9734 Part A 3.4 & 3.7

Are there written job descriptions for each of technical staff of RCC available?

SAR 020 GM Doc 9734 Part A

Has the job descriptions been duly approved?

SAR 021 GM Doc 9734,Part A 3.4 &3.7

Are training Policy and programme for RCC staff available?

SAR 022 GM Doc 9734 Part

A 3.4

&3.7

Does the RCC maintain training records of its staff?

SAR 023 BCAR 12 2.3.4

Are the RCC personnel involved in conduct of radiotelephony communications proficient in English Language?

SAR 024 BCAR 12 2.1.3,

Has arrangements or procedures been made for the use of SAR units and other available facilities to assist any aircraft or its occupants who are or appear to be in a state of emergency?

SAR 025 BCAR 12 4.4

Has the SAR Organization ensured that SAR personnel regularly trained that appropriate SAR exercises are arranged?




SAR 026 BCAR 12 4.4

Does the RCC Maintain records of SAR exercises and attend to identified deficiencies?

2. Procedures:

SAR 027 BCAR 12 4.2.1

Are there any detailed plans of operation in RCC for the conduct of SAR operations within SRR available?


Is there a national SAR plan, which describes the roles of all government and non-government organizations which have resources that can support SAR?

SAR 029 BCAR 12 4.1.1

Does the RCC having readily available at all times up-to-date information concerning the following, in respect of its search and rescue region?

a) Search and Rescue units, alerting post.

b) Air Traffic Services units.

c) Means of communication that may be used in search and rescue operations.

d) Addresses and telephone numbers of all operators, or their designated representatives, engaged in operations in the region.

3. Working Environment:

SAR 030 BCAR 12 4.3.2

Has RCC been provided with required SAR facilities? like:

a)survival and rescue equipments;

b)signaling devices;

c)medical facilities/stores;


Are the following factors existing in RCC at an acceptable level as per the judgment of the inspectors?

a)Ambient Lighting




b)Ambient Temperature

c)Noise Level

4. Equipments:

SAR 032 BCAR 12. 3.2.5,

Does the SAR Organization have a designated SAR point of contact for the receipt of COSPAS- SARSAT distress data?


Does the records of distress alert of COSPAS-SARSAT are maintained by RCC?

SAR 034 BCAR 12 2.4.1

Has RCC been provided with rapid and reliable means of communication? with:

i. Associate Air Traffic Services units;

ii. Search and Rescue units;

iii. Maritime RCC;

iv. Designated Met office;

SAR 035 GM Doc IAMSAR,

Vol-1

Whether the status on available communication link with the ATS units/SAR units checked and recorded at regular interval?

SAR 036 BCAR 12 3.1.1,

Has arrangement been made for Coordination of SAR organization with those of neighboring states?


Does the status on available communication link with adjacent RCC/SAR organization of neighboring states checked and recorded at regular interval?


Does the status on available communication link with meteorological watch office is checked and recorded at regular interval?

SAR 039 Has the RCC been provided with following equipment?

i. Emergency Distress Frequency 121.5 MHz,

123.1MHz for

communication on scene;




ii. Official Cell No;

iii. Variable HF (Freq.2182KHz & 2187.5KHz etc) for long range Communication;

iv. Dedicated Telephone line;

v. Internal telephone line;

v i . Plotting Equipment;

vii. Computer Facilities so as to retrieve the display of information previously stored;

viii. Internet Facilities;

ix. Facilities for AFTN Messages.

SAR 040 Is there any technical library where the following documents like National Rules, Regulations, and ICAO documents related to SAR and operations are available? i.e.,

a. ICAO Annex 12,13,

b. Relevant ICAO IAMSAR Manuals;

c. BCAR 12;

d. AIP Bhutan;

e. ATS Manuals;

f. SAR Pamphlet;

g. Search and Rescue Manual;

h. Contact list/Action Flow Chart with telephone numbers;

i. Sunrise/Sunset Tables;




j. Maps & Charts( Aeronautical, Topographical & Hydrographical) of different scale;

k. Log Book pertaining to RCC;

l. RCC and Rescue Units location map;

m. Emergency procedure.

6. Comments:

7. Signature of the Inspector(s) with date:

---------------------------------


SAR Inspection Checklists Appendix 6B Page:162


APPENDIX 6B: SAR INSPECTION CHECKLISTS (RSC) Station Inspected:

Inspection Reference No:

Date(s) of Inspection:

Time of Inspection(LT)

Name of Inspector(s)

Reference(Office Order)

The following abbreviations indicate observations as shown: S = Satisfactory; U = Unsatisfactory; N = Not Checked

Sl.No. References Descriptions Observations Comments

S U N

1. Personnel:

SAR 001 BCAR -12 2.5.1

Has the SAR Organization Established Rescue Sub-Centre in search and rescue region (SRR)?

SAR 002 BCAR 12 2.1.1

Has arrangement been made for manning Rescue Sub Centre properly round the clock (H24)? And do the RSC employ sufficient number of staff to do that.

SAR 003 BCAR 12 2.3.4

Has the Proficiency of Rescue Sub centre officers & staff in English language and radio telephony communications been checked?

SAR 004 BCAR 12 4.4

Are the duty officers/Staff of Rescue Sub Centre trained for conduct of SAR operations?

SAR 005 BCAR 12 4.2.1

Are detailed plans of operation in Rescue Sub Centre available for conduct of SAR within its SRR?




SAR 006 BCAR 12 4.2.1,

Whether the Rescue Sub Centre personnel Having

knowledge of all parts of the

plans of operation?

SAR 007 GM Doc 9734 Part

A 3.7

Does the SAR Organization have training policy and programme for their Rescue Sub Centre Officers/Staff?

SAR 008 BCAR 12 4.4

Are the Rescue Sub Centre Personnel regularly trained and Appropriate SAR exercises (Desktop) arranged?

SAR 009 Are the officials of the Rescue Sub Centre familiar with the area of the responsibility?

SAR 010 GM Doc 9734Part A 3.4 & 3.7

Are job descriptions available for each of the technical officials/staff in Rescue Sub Centre?

SAR 011 Has job descriptions been duly approved?

SAR 012 GM Doc 9734Part A 3.4 &3.7

Are the Training records & files being maintained for Rescue Sub Centre officials/staff?

2. Equipment:

SAR 013 STD A12. 3.2.5,

Are means available to receive, COSOAS-SARSAT distress data?

SAR 014 STD A12 2.4.1

Has the Rescue Sub Centre been provided with rapid and reliable communication link? with,

1. Associate ATS units.

2. SAR/Rescue units.

3. Maritime RCC.

4. Designated Met. Office.

5. Alerting posts.

6. COSPAS-SARSAT MCC.




SAR 015 Has the status on available communication link with the ATS units/SRU/Rescue Sub Centre been checked and recorded at regular interval?

3.

Procedure

SAR 016 Does the Rescue Sub Centre keep its RCC informed of its preparedness for SAR operation?

SAR 017 Is the coordination procedure between RCC and RSC available?

4. Working Environment

SAR 018 Has the Search and Rescue Sub Centre been provided with required SAR facilities/ equipment and Check and list the equipment like?

1. Survival and rescue equipment;

2. Signaling devices;

3. Medical stores;

5.

Documents

SAR 019 Is there any technical library in existence, where the following

documents like National Rules,

Regulations, and ICAO Documents

related to SAR operations are

available? i.e.,

a. ICAO Annex 12,13;

b. Relevant ICAO Manuals, IAMSAR Manuals;

c. BCAR 12;

d. AIP Bhutan;

e. ATS Manuals;

f. SAR Plan;

g. Search and Rescue Manual;




h. Sunrise/sunset Tables;

i. Maps & Charts( Aeronautical, Topographical ,Hydrographical) of different scale;

j. Computer facilities so as to retrieve he display of information previously stored;

k. Log Book pertaining to Rescue unit;

l. RCC and Rescue Units location map;

m. Distress frequencies;

n. Plotting equipments;

6. Comments:

7. Signature of the Inspector(s) with date:

---------------------------------


MAPS/CHART Inspection Checklists Appendix 7 Page:166


APPENDIX 7. MAPS/CHART INSPECTION CHECKLIST

Unit(s) Inspected :

Date of Inspection :

Time of Inspection(LT):


Following abbreviations indicate observations as shown: S= Satisfactory; U=Unsatisfactory; N=Not Checked. (If extra space is required for putting comments, go to para 6. Put the relevant para No. for the comments. Extra paper to be used, if required.)

SECTION-1

Ref No Area of Inspection Observation Comments

S U N

1. People/Personnel/Staffing:

1.1 How many Cartographic working personal are employed, has their job description been developed?

1.2 Are they all trained in Aviation Cartography?

1.3 Is there training policy, training program and training plan for Cartography personal?

1.4 Is there any method of keeping training record of the Cartographic working personal?

2. Procedures:

2.1 Whether the station has any technical library to keep the documents like National Rules, Regulations, ICAO documents and Manuals.

2.2 How the cartographic related work is doing in this airport without any working cartographic personal.

2.3 Whether there is proper system for retention of cartographic data in this airport.

2.4 Whether the Cartographic Officials regularly inspect the cartographic related work of this airport to update the maps/charts and related others.

2.5 What is the source of supplied raw data?




2.6 Whether ATS section of the station maintain proper records of Cartographic data.

2.7 Whether the supplied raw data preserved properly in the station?

3. Operational/Availability & Data Standard:

3.1 Are all types of required chart of this airport available?

3.2 How the available charts are update on regular basis?

3.3 Is there any procedure of physical verification of data?

3.4 If applicable charts and maps are not available or available charts are not updated then how the service ensure related to safety concern?

SECTION-2

A Requirements for Availability Aeronautical Charts:

1

Mandatory

Charts

Aerodrome Obstacle Chart — ICAO Type A;

2 Precision Approach Terrain Chart — ICAO;

3 En-route Chart — ICAO;

4 Instrument Approach Chart — ICAO;

5 Aerodrome/Heliport Chart — ICAO;

6 World Aeronautical Chart —ICAO, 1:1 000 000;

7

Non

Mandatory Charts

Aerodrome Obstacle Chart — ICAO Type B;

8 Aerodrome Ground Movement Chart — ICAO;

9 Aircraft Parking/Docking Chart — ICAO;

10

Aeronautical Chart — ICAO 1:500 000/ Aeronautical Navigation

Chart — Small Scale;




11 Plotting Chart — ICAO;

12 Conditio-

nally

required

charts

Area Chart — ICAO;

13 Standard Departure Chart — Instrument (SID)

14 Standard Arrival Chart — Instrument (STAR) — ICAO

15 Visual Approach Chart — ICAO

16 Joint Civil/Military Charts

17 Airport Grid Map 8 KM

18 Airport Grid Map 2 KM

19 Airport Location Map for Aerodrome Certification

B Maintenance of Charts:

1 Methods

C Revision/ Frequency of Revisions:

1 Aerodrome Obstacle Chart (Types A, B );

When Accumulation Of Hand

Amendments Justifies.

2 Precision Approach Terrain Chart;

When any Significant Change In Terrain, Profile Occurs.

3 En-route Chart;

28 Days (AIRAC Cycle Congested Areas), Multiples Of 12 Weeks (AIRAC Cycle-

Uncongested Areas).

4 Standard Departure Chart —Instrument (SID) Standard Arrival Chart — Instrument (STAR);

When a Significant Change Occurs But Not More Often Than 4 Weeks.




5 Instrument Approach Chart;

When a Significant Change in Procedure

Occurs.

6 Visual Approach Chart;

When Accumulation Of Hand Amendments Justifies.

7 Aerodrome/Heliport Chart Aerodrome Ground Movement Chart Aerodrome Parking/Docking Chart;

When Accumulation Of Hand Amendments Justifies.

8 World Aeronautical Chart 1:1 000 000 Aeronautical Chart 1:500 000 Aeronautical Navigation Small Scale;

Base — 4 Years Aeronautical Information —1– 2 Years, In Congested Areas The Aeronautical Information May Be Revised More Frequently.

9 Plotting Chart Significant Change In Aeronautical Information.

D Preparation Of Specific Charts:

1 Scale

2 Marginal Note Layout

3 North Alignment

4 Projection

5 Titles

6 Symbol

7 Dates of Aeronautical Information

8 Units of Measurement

9 Spelling of Geographical Names

10 Abbreviation

11 Political Boundary




12 Colors

13 Selection of Types

14 Culture

15 Topography

16 Prohibited, Restricted and Danger Areas

17 Air Traffic Service Airspaces

18 Magnetic Variation

19 Air Traffic Services Symbols

20 Radio Navigation Aids Symbols

21 Application of Radio Navigation Aids Symbols

22 Profile views

23 WGS-1984 Implementation

24 Coordinate System

25 Order of Accuracy (Horizontal/ Vertical) Annex 4,14,15

E Aerodrome Chart:

1 Coverage

2 Scale

3 Format

4 Title

5 Identification

6 Marginal note layout

7 Symbols

8 Units of measurement

9 Date of aeronautical information

10 Spelling of geographical names

11 Abbreviations

12 Colours

13 Typography

14 Culture and topography

15 Magnetic variation




16 Aerodrome/heliport data

F Instrument Approach Chart (Doc 8697- 7.11 INSTRUMENT APPROACH CHART —

ICAO):

1 Coverage

2 Scale

3 Circle

4 Distance Scale

5 Format -210 × 148 Mm (8.27 × 5.82 In)

6 Projection-Conformal Projection On which a Straight Line Approximates A Great Circle Must Be Used. A Lambert Conic Conformal Projection.

7 Graduation Marks

8 Title

9 Identification

10 Marginal Note Layout

11 Symbols

12 Units Of Measurement

13 Date Of Validity Of Aeronautical Information

14 Spelling Of Geographical Names

15 Abbreviations

16 Political Boundaries

17 Colours

18 Typography

19 Cultural Information

20 Relief

21 Spot Elevations

22 Magnetic Variation

23 Bearings, Tracks And Radials

24 Bearings, Tracks And Radials Note

25 Aerodrome Elevation

26 Threshold Elevation Or, The Highest Elevation Of The Touchdown Zone

27 Topographic Information




28 Obstacles

29 Vertical Datum

30 Prohibited, Restricted And Danger Areas

31 Radio Communication Facilities And Navigation Aids

32 IAF, IF, FAF, FAP, Map to Establish

G Comments

H Signature of Inspector(s) with date:

---------------------------------


Safety Regulatory Audit/Inspection Observation Appendix 8 Page: 173


APPENDIX 8. SAFETY REGULATORY AUDIT/INSPECTION

OBSERVATION (SAMPLE)

Observation No.:

Date:

Audited/Inspected Party (Name/Post of

Responsible Officer):

Observation and Recommendations:

Auditor/Inspector(s) (Name, Signature

and Date):

---------------------------------


Safety Regulatory Audit/Inspection response to Observation

Appendix 9 Page: 174


APPENDIX 9. SAFETY REGULATORY AUDIT/INSPECTION RESPONSE

TO OBSERVATION (SAMPLE)

Response No.:

Response to Observation No:

Date:

Action Taken/Planned:

Name/Post of the Responding Officer:

Signature and Date:

---------------------------------

Verification (by Regulatory Authority)/

Comment(s):


and Date):

---------------------------------


Safety Regulatory Audit/Inspection Request for Corrective Action



APPENDIX 10. SAFETY REGULATORY AUDIT/INSPECTION REQUEST

FOR CORRECTIVE ACTION (RCA) (SAMPLE)

RCA No.:

Date:

Audited/Inspected Party:

Name/Post of Responsible Officer:

Non-Compliance Item:

Details of Non-Compliance:


and Date):

---------------------------------


Safety Regulatory Audit/Inspection Response to request for corrective action



APPENDIX 11. SAFETY REGULATORY AUDIT/INSPECTION RESPONSE

TO REQUEST FOR CORRECTIVE ACTION

Response No.:

Responding to RCA No.: Dated:

Remedial Action(s): (Short-term Fix)

Corrective Action(s): (Long-term

Solution)

Action Due Date(s):

Name/Post of Responding Officer:

Signature:

---------------------------------

Date:

Verification/Comments (For use by

Regulatory Authority)

Auditor/Inspector (Name and Signature):

---------------------------------

Date:


ANSP Regulatory Audit/Inspection Safety Notification(SAN)



APPENDIX 12. ANSP SAFETY REGULATORY AUDIT/INSPECTION

SAFETY NOTIFICATION(SAN)

SAN No.: Date:

Audited /Inspected Party:

Name/Post of Responsible

Officer:

Non-Compliance Item:

Document Reference:

Detail of Non-Compliance:

Action Due Date: (Immediate action required):

Auditor/Inspector(s) (Name & Signature):

---------------------------------

Date:


ANSP Regulatory Audit/Inspection Response to Safety Notification(SAN)



APPENDIX 13. ANSP SAFETY REGULATORY AUDIT/INSPECTION

RESPONSE TO SAFETY NOTIFICATION(SAN)

Response No.:

Responding to SAN No.: Dated :

Remedial Action(s) (Short-term fix):

Corrective Action(s) (Long-term Solution):

Name/Post of Responding Officer:

Signature:

---------------------------------

Date:

Verification/Comments (For use by

Regulatory Office):

Auditor/Inspector(s) (Name & Signature):

---------------------------------

Date:


ANSP Regulatory Audit/Inspection Finding Form Appendix 14 Page: 179


APPENDIX 14. REGULATORY AUDIT/INSPECTION FINDING FROM

(SAMPLE)

1. File No. BCAA/FSR/ANS/______________________ Date:

2. Airport/Station audited/Inspected:

3. Date of audit/inspection:

4. Audit/Inspection No:

5. Field of audit/inspection:

6. Area of audit/inspection:

7. Sub-area:

8. Finding No.:

9. Doc Reference and detail of non-

compliance:

10. ANSP’s Corrective Action Plan: Immediate Short term Long term

11. Target date:

12. Signature with official seal of ANSP:

---------------------------------

Date:

13. ANS Inspector(s) response: Corrective action plan is approved as it is.

Corrective action plan to be completed by date.

14. Comment(s):

15. Auditor/Inspector(s) (Name and Signature):

---------------------------------

Date:

16. Completion/Progress Report by ANSP.

Comments: Revised Target Date:

Signature with official seal of ANSP:

---------------------------------

Date:


ANSP Regulatory Audit/Inspection Finding Form Appendix 14 Page: 180


17. Audit Follow-up: Finding is closed. Finding is not closed

Comments: Actual Date of Completion:

Inspector's Sign:

---------------------------------

Date:

If required, extra paper may be used.


CAP Unacceptable letter Appendix 15 Page: 181


APPENDIX 15. CAP UNACCEPTABLE LETTER (SAMPLE)

Date

Name/Designation of auditee

Address

Reference:

ATTENTION: NAME & TITLE

Dear SIR/MADAM:

A review of your proposed corrective action plan to the findings generated during the regulatory

Audit/inspection of NAME OF AUDITEE on DATE has been carried out by this office.

Attached is a copy of the corrective action forms with our response.

Each/some corrective action determined to be unacceptable and requires a new response. Please

submit your revised corrective action plan for these findings to the Audit/Inspection Manager

address noted below no later than DATE.

Responses that require changes or development of new/additional policy and procedures will

also require a completion date. This date can be discussed with the undersigned. Should you

require clarification or further information, please contact me on e-mail or telephone.

Yours truly,

Signature of Audit Manager with date,

e-mail and telephone number.

Enclosure:


Audit Close With Acceptable CAP Unacceptable Letter Appendix 16 Page: 182


APPENDIX 16. AUDIT CLOSE WITH ACCEPTABLE CAP LETTER

(SAMPLE)

DATE

NAME/DRSIGNATION OF AUDITEE

ADDRESS

Reference:


Dear SIR/MADAM:

Further to the BCAA regulatory audit/inspection of NAME OF AUDITEE on DATE, all

corrective action and follow-up in response to the findings is complete and the audit/inspection is

now closed.

I would like to take this opportunity to thank you and your staff for your co-operation during

this process.

Yours Sincerely,

SIGNATURE WITH DATE

Convening Authority


CAP Acceptable Letter Appendix 17 Page: 183


APPENDIX 17. CAP ACCEPTABLE LETTER (SAMPLE)

DATE


ADDRESS

Reference:


Dear SIR/MADAM:

Further to the BCAA regulatory audit/inspection of NAME OF AUDITEE on DATE, your

corrective action plan in response to the audit/inspection findings has been received and

accepted.

CAAB regulatory authority will continue to monitor the progress of your corrective action plan by

completing an ADMINISTRATIVE OR ON-SITE follow-up. The ADMINISTRATIVE OR ON-

SITE follow-up will ensure that your proposed corrective action plan has addressed all

audit/inspection findings. I will be in contact with you to discuss the follow-up in more detail.

Should you require clarification or further information, please contact me on e-mail or

telephone.

Signature of Audit Manager with date e-

mail and telephone number.

Enclosure:


Audit Close No Findings Letter Appendix 18 Page: 184


APPENDIX 18. AUDIT CLOSE NO FINDINGS LETTER (SAMPLE)

DATE


ADDRESS

Reference:


Dear SIR/MADAM:

Further to the BCAA regulatory audit/inspection of NAMEOF THE AUDITEE on DATE, all

areas observed met BCAA regulatory audit/inspection requirements and the audit/inspection is

now closed.

I would like to take this opportunity to thank you and your staff for your co-operation during

this process.

Yours truly,

SIGNATURE WITH DATE

Convening Authority


Parallel Report Appendix 19 Page: 185


APPENDIX 19. PARALLEL REPORT (SAMPLE)

1. File No. BCAA/FSR/ANS/………….. Date: …………………

2. Airport/ Station audited/ inspected:

3. Date of Audit:

4. Audit/Inspection No.

5. Field of Audit/Inspection:

6. Area of Audit/Inspection:

7. Sub-area:

8. Finding No:

9. Doc Ref. and Details of Deficiencies/Misapplication/Non-conformance:

…………………………………………………..

Signature & Name of the Auditor/Inspector & Date

10. Assignment of responsibility for response and follow-up (when applicable): Person(s)

detailed:

Task assigned:

Target date of completion:

……………………………………………………

Signature with official seal of D/FSR/D-ANS &

Date

11. Completion/Progress Report by the responsible officer:

Completed

Comments: Partially completed


Parallel Report Appendix 19 Page: 186


Revised Target Date Signature with official seal of the responsible officer

………………………..

……………………………………............

12. Audit Follow-up: Finding is closed. Finding is not closed

Comments:

Actual date of completion Signature of the Auditor/Inspector &Date ----------------------------------- --------------------------------------------------------- Use overleaf of the Form or extra paper, if required


Inspector's OJT Report Appendix 20 Page: 187


APPENDIX 20. INSPECTOR'S OJT REPORT

1. Inspector information

Name Division Air Navigation and Aerodrome

Position Section Air Navigation Services

2. On the Job Training

Description of Subject Matter/

Skills to be acquired

Date of Completion

Remarks Level I

(Knowledge)

Level II

(Demonstration)

Level III

(Performance)

Observation of Auditing/Inspection

demonstration by OJT Instructor

Performing a mock-up audit/inspection

Preparation

Performance

Documentation

3. Certification

a) By appending my signature, I certify that the trainee has completed the specified OJT documented above and he/she is competent to perform the task

without supervision.

……………………….. ………………………..

Signature of the OJT Instructor Date

b) I hereby confirm that I have completed the specified OJT documented above with the OJT Instructor.

……………………….. ………………………..

Signature of the head of the section Date