managment learning outline

Chapter Learning Outline

Use this Learning Outline as you read and study this chapter.

Who Are Managers?

Explain how managers differ from nonmanagerial employees. Describe how to classify managers in organizations.

What Is Management?

Define management. Explain why efficiency and effectiveness are important to management.

What Do Managers Do?

Describe the four functions of management. Explain Mintzberg’s managerial roles. Describe Katz’s three managerial skills and how the importance of these skills changes

depending on managerial level. Discuss the changes that are impacting managers’ jobs. Explain why customer service and innovation are important to the manager’s job.

What Is an Organization?

Describe the characteristics of an organization. Explain how the concept of an organization is changing.

Why Study Management?

Explain the universality of management concept. Discuss why an understanding of management is important. Describe the rewards and challenges of being a manager.

What do managers do that differentiates them from non-managerial workers?

Managers organize the work of other people.Managers complete important paperwork.Managers work directly on providing the product or service that the company sells.Managers have no one reporting to them.

Christine is a manager at Body Beauty Inc. Her responsibilities include developing a company-wide marketing strategy that plays on the synergies between Body Beauty's range of products in order to drive increased sales. Christine is considered a _____.

middle manager

first-line manager

top manager

non-managerial worker

_____ is referred to as "doing things right"; _____ is referred to as "doing the right things."

Efficacy; effectiveness

Efficiency; economy

Efficiency; effectiveness

Economy; efficacy

Which of the following is NOT one of Fayol's five functions managers perform?

Organizing

Serving

Controlling

Planning

http://wps.prenhall.com/bp_robbins_management_9/56/14390/3683914.cw/hint/2/index.html



Bob spends part of each day communicating directly with his front-line workers in an effort to both motivate them and resolve any potential problems they might have. This is an example of the _____ function.

controlling

organizing

planning

leading

Which of the following is NOT one of Mintzberg's primary categories of management roles?

Decisional roles

Organizational roles

Interpersonal roles

Informational roles

Figurehead, leader, and liaison are examples of _____.

decisional roles

organizational roles

interpersonal roles

informational roles




When Mark makes schedules and generates budgets, he is fulfilling his managerial _____.

decisional role

organizational role

interpersonal role

informational role

Susan is especially good at communicating company goals to her employees and motivating them to achieve these goals. Susan has good _____.

conceptual skills

organizational skills

technical skills

human skills

The universality of management concept suggests that _____.

management is needed in all types and sizes of organizations and at all organizational levelsall managers play similar roles as they manage people

technical, human, and conceptual skills are necessary for success in managementmost college graduates entering the workforce will either manage or be managed




The way a company manages its people can significantly affect its financial performance.

True

False

The sole responsibility of the manager is to coordinate the work of other employees.

True

False

Top managers often have the title of supervisor.

True

False

Managerial success is most often due to effectiveness achieved through inefficiency.

True

False





At the end of each week, Mark evaluates the number of hours clocked in the factory and the number of widgets produced in order to ascertain whether the factory's goals have been met. This is an example of the organizing function of management.

True

False

When managers engage in planning, they define goals, establish strategies for achieving those goals, and develop plans to integrate and coordinate activities.

True

False

While managers all perform similar roles, the emphasis that managers give to various roles changes with their organization level.

True

False

Colleges, government departments, and churches are all examples of organizations.




True

False

Successful organizations are always structured in a traditional hierarchy with rigid work environments.

True

False

Once they graduate from college and begin their careers, most people will manage, be managed, or both.

True

False

Discuss the importance of good management to the success of a company.

To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.





Differentiate between the roles of managers and those of non-managerial workers. Identify the three different levels of management discussed in the book.


Julia is the southeastern regional retail manager for Hardware Heaven. Identify how she might engage in the four functions of management described in the text.




How do Katz's three essential skills of management help managers fulfill Mintzberg's three management roles?


Why should we study management? Discuss the universality of management and reality of work concepts.


. What do managers



do that differentiates them from non-

managerial workers?

Your Answer:

(blank)

2. Christine is a manager at Body Beauty Inc. Her responsibilities include developing a company-wide marketing strategy that plays on the synergies between Body Beauty's range of products in order to drive increased sales. Christine is considered a _____.

Your Answer:

(blank)

3. _____ is referred to as "doing things right"; _____ is referred to as "doing the right things."

Your Answer:

(blank)

4. Which of the following is NOT one of Fayol's five functions managers perform?

Your Answer:

(blank)

5. Bob spends part of each day communicating directly with his front-line workers in an effort to both motivate them and resolve any potential problems they might have. This is an example of the _____ function.

Your Answer:

(blank)

6. Which of the following is NOT one of Mintzberg's primary categories of management roles?

Your Answer:

(blank)

7. Figurehead, leader, and liaison are examples of _____.

Your Answer:

(blank)

8. When Mark makes schedules and generates budgets, he is fulfilling his managerial _____.

Your Answer:

(blank)

9. Susan is especially good at communicating company goals to her employees

and motivating them to achieve these goals. Susan has good _____.

Your Answer:

(blank)

10. The universality of management concept suggests that _____.

Your Answer:

(blank)

11. The way a company manages its people can significantly affect its financial performance.

Your Answer:

(blank)

12. The sole responsibility of the manager is to coordinate the work of other employees.

Your Answer:

(blank)

13. Top managers often have the title of supervisor.

Your Answer:

(blank)

14. Managerial success is most often due to effectiveness achieved through inefficiency.

Your Answer:

(blank)

15. At the end of each week, Mark evaluates the number of hours clocked in the factory and the number of widgets produced in order to ascertain whether the factory's goals have been met. This is an example of the organizing function of management.

Your Answer:

(blank)

16. When managers engage in planning, they define goals, establish strategies for achieving those goals, and develop plans to integrate and coordinate activities.

Your Answer:

(blank)

17. While managers all perform similar roles, the emphasis that managers give to various roles changes with their organization level.

Your Answer:

(blank)

18. Colleges, government departments, and churches are all examples of organizations.

Your Answer:

(blank)

19. Successful organizations are always structured in a traditional hierarchy with rigid work environments.

Your Answer:

(blank)

20. Once they graduate from college and begin their careers, most people will manage, be managed, or both.

Your Answer:

(blank)

21. Discuss the importance of good management to the success of a company.

Your Answer:

(blank)

22. Differentiate between the roles of managers and those of non-managerial workers. Identify the three different levels of management discussed in the book.

Your Answer:

(blank)

23. Julia is the southeastern regional retail manager for Hardware Heaven. Identify how she might engage in the four functions of management described in the text.

Your Answer:

(blank)

24. How do Katz's three essential skills of management help managers fulfill Mintzberg's three management roles?

Your Answer:

(blank)

25. Why should we study management? Discuss the universality of management and reality of work concepts.

Your Answer:

(blank)

According to Adam Smith, the division of labor results in _____.

increased worker motivation

decreased worker specialization

increased worker productivity

decreased worker motivation

Which of the following is NOT one of Fredrick Taylor's four principles of management?

Non-managerial workers should take on the bulk of the work, while managers should take on the bulk of the responsibility.Scientifically select and then train, teach, and develop the worker.

Develop a science for each element of an individual's work, which will replace the old rule-of-thumb method.Heartily cooperate with the worker so as to ensure that all work is done in accordance with the principles of science that has been developed.

_____ studied work to eliminate inefficient hand-and-body motions.

Henri Fayol

Frank and Lillian Gilbreth

Fredrick Taylor

Mary Parker Follett




Also called operations research or management science, _____ involves the use of quantitative techniques to improve decision making.

division of labor

the therblig

the closed system

the quantitative approach

Much of what currently makes up the field of human resource management, as well as contemporary views on motivation, leadership, trust, teamwork, and conflict management have come out of research into _____.

the principles of management

delegation of authority

organizational behavior

efficiency of worker motions

A(n) _____ dynamically interacts with its environment, whereas a(n) _____ is not influenced by and does not interact with its environment.

closed system; organizational system

open system; closed system

organizational system; open system

open system; organizational system




In terms of an open system, a company's products and services are the system's _____.

outputs

feedback

transformation process

inputs

The _____ says that organizations are different, face different situations, and require different ways of managing.

systems approach

division of labor

contingency approach

Hawthorne approach

Which of the following is NOT one of the three important themes of entrepreneurship?

Pursuit of opportunities

Innovation

Growth

Risk

_____ organizations are traditional organizations that set up e-business capabilities while maintaining a traditional structure,




whereas the whole existence of _____ organizations is based around the Internet.

E-business enhanced; e-business enabled

Total e-business; e-business enabled

E-business enhanced; total e-business

E-business enabled; total e-business

The practice of management is a relatively new phenomenon and was not practiced prior to the publishing of Adam Smith's Wealth of Nations.

True

False

By reducing the number of motions required to complete a task, the Gilbreths were able to increase worker productivity.

True

False

While Taylor was concerned with first-line managers and the scientific method, Fayol's attention was directed at the activities of all managers.

True

False





Unlike scientific management, Max Weber's bureaucracy emphasized rationality, predictability, impersonality, technical competence, and authoritarianism.

True

False

The Hawthorn Studies lead to the conclusion that money is more of a factor in determining worker output than are group factors.

True

False

The systems approach implies that decisions and actions taken in one organizational area have no affect on others, and vice versa.

True

False

Management is based on simplistic principles that are applicable in all situations.





True

False

Economic values are not universally transferable.

True

False

In a global economy, jobs tend to flow to places where lower costs provide business with a comparative advantage.

True

False

Workforce diversity can be an asset because it brings a broad range of viewpoints and problem-solving skills to a company, and additionally helps organizations better understand a diverse customer base.

True

False




Explain how the work of Fredrick Taylor and Frank and Lillian Gilbreth improved worker efficiency.


Identify and define Fayol's 14 principles of management.




How has the study of organizational behavior impacted contemporary perspectives on management?


Explain the contingency approach to management and identify and define four popular contingency variables. Give an example of a situation where the contingency approach to management is appropriate.




Define the term learning organization. How does knowledge management relate to the learning organization?


1.

According to Adam Smith, the division of labor results in _____.

Your Answer:

(blank)

2. Which of the following is NOT one of Fredrick Taylor's four principles of management?

Your Answer:

(blank)

3. _____ studied work to eliminate inefficient hand-and-body motions.

Your Answer:

(blank)

4. Also called operations research or management science, _____ involves the use of quantitative techniques to improve decision making.

Your Answer:

(blank)

5. Much of what currently makes up the field of human resource management, as well as contemporary views on motivation, leadership, trust, teamwork,


and conflict management have come out of research into _____.

Your Answer:

(blank)

6. A(n) _____ dynamically interacts with its environment, whereas a(n) _____ is not influenced by and does not interact with its environment.

Your Answer:

(blank)

7. In terms of an open system, a company's products and services are the system's _____.

Your Answer:

(blank)

8. The _____ says that organizations are different, face different situations, and require different ways of managing.

Your Answer:

(blank)

9. Which of the following is NOT one of the three important themes of entrepreneurship?

Your Answer:

(blank)

10. _____ organizations are traditional organizations that set up e-business capabilities while maintaining a traditional structure, whereas the whole existence of _____ organizations is based around the Internet.

Your Answer:

(blank)

11. The practice of management is a relatively new phenomenon and was not practiced prior to the publishing of Adam Smith's Wealth of Nations.

Your Answer:

(blank)

12. By reducing the number of motions required to complete a task, the Gilbreths were able to increase worker productivity.

Your Answer:

(blank)

13. While Taylor was concerned with first-line managers and the scientific method, Fayol's attention was directed at the activities of all managers.

Your Answer:

(blank)

14. Unlike scientific management, Max Weber's bureaucracy emphasized rationality, predictability, impersonality, technical competence, and authoritarianism.

Your Answer:

(blank)

15. The Hawthorn Studies lead to the conclusion that money is more of a factor in determining worker output than are group factors.

Your Answer:

(blank)

16. The systems approach implies that decisions and actions taken in one organizational area have no affect on others, and vice versa.

Your Answer:

(blank)

17. Management is based on simplistic principles that are applicable in all situations.

Your Answer:

(blank)

18. Economic values are not universally transferable.

Your Answer:

(blank)

19. In a global economy, jobs tend to flow to places where lower costs provide business with a comparative advantage.

Your Answer:

(blank)

20. Workforce diversity can be an asset because it brings a broad range of viewpoints and problem-solving skills to a company, and additionally helps organizations better understand a diverse customer base.

Your Answer:

(blank)

21. Explain how the work of Fredrick Taylor and Frank and Lillian Gilbreth improved worker efficiency.

Your Answer:

(blank)

22. Identify and define Fayol's 14 principles of management.

Your Answer:

(blank)

23. How has the study of organizational behavior impacted contemporary perspectives on management?

Your Answer:

(blank)

24. Explain the contingency approach to management and identify and define four popular contingency variables. Give an example of a situation where the contingency approach to management is appropriate.

Your Answer:

(blank)

25. Define the term learning organization. How does knowledge management relate to the learning organization?

Your Answer:

(blank)

The _____ holds an organization's performance to be directly due to the decisions and actions of its managers, whereas the _____ holds an organization's performance to be due to external forces outside the manager's control.

subjective view; objective view

omnipotent view; symbolic view

symbolic view; subjective view

omnipotent view; objective view

An organization's personality is known as its _____.

management view

spirituality



organizational culture

ethical stance

Which of the following is true of organizational culture?

Organizational culture is the shared values, principles, traditions, and ways of doing things that influence the way organizational members act.Most organizations have weak to moderate cultures.

Individuals with different backgrounds or at different levels within the organization tend to describe the organization's culture differently.The large size of most new organizations makes it difficult for founders to instill their vision in all organizational members.

The layout of an organization's facilities, how employees dress, and the types of automobiles provided to top executives are examples of _____ that transmit an organization's culture.

rituals

language

stories

material symbols

Which of the following does NOT characterize an innovative organizational culture?

Trusting and open

Risk-averse




Challenging

Playful

_____ is a culture where organizational values promote a sense of purpose through meaningful work that takes place in the context of community.

Ethics

Workplace diversity

Workplace spirituality

Symbolic management

Which of the following is NOT one of the typical characteristics of spiritual organizations?

Weak sense of purpose

Focus on individual development

Trust and openness

Employee empowerment

Which of the following is true of spiritual organizations?

Profits are the primary value of the organization.

Managers trust employees to make thoughtful and conscientious decisions.

Managers typically refuse to admit mistakes.




Workers are urged to leave their emotions at the door.

The _____ includes those external forces that directly impact an organization, while the _____ includes those external forces that don't directly impact the organization, but which managers must consider.

general environment; external environment

specific environment; dynamic environment

environmental complexity; general environment

specific environment; general environment

The degree of _____ refers to the number of components in an organization's environment and the extent of the knowledge that the organization has about those components.

workplace spirituality

omnipotent management

environmental complexity

organizational innovation

The symbolic view is the dominant view of management in both management theory and society in general.

True

False




The omnipotent view of management is limited to management within business organizations.

True

False

Strong cultures have a greater influence on employees than do weak cultures.

True

False

The original source of an organization's culture usually reflects the vision or mission of the organization's founders.

True

False

The constraints placed on managers by an organizational culture are typically explicitly written out.





True

False

An organization's culture has no bearing on ethics and innovation in the workplace.

True

False

Successful organizations in all types of industries need cultures that support innovation.

True

False

Organizations in which employees are punished for taking risks tend to support innovation.

True

False




Workplace spirituality specifically refers to a focus on organized religion within the organization.

True

False

Predictable seasonal changes in ice cream consumption represent dynamic environmental change for Dora's Desert Delights.

True

False

Describe the role of the manager based on the symbolic view of management.





Differentiate between strong and weak organizational cultures. What are the advantages and disadvantages of a strong organizational culture?


How do organizational cultures affect managers?




Research by Goral Ekvall identified eight traits that characterize innovative organizational cultures. Discuss four of these and how they contribute to innovative organizational cultures.


Research shows that six characteristics are routinely present in customer-responsive organizational cultures. Identify and discuss three of these.




managment learning outline

Documents