ICT: Transforming Education Through TechnologyICT: Transforming Education Through Technology

Leading & Coaching Tiger Teams:The Art of High Performance Management

Carlos F. Camargo, PhDSuperintendent & Executive Director

Institute of Computer Technology (ICT)

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Team MakersTeam Makers

❖ Potential professional growth❖ Work is stimulating❖ In a true community, work is love made

visible❖ Team members are qualified❖ Defined goals❖ A recognition process

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Team BreakersTeam Breakers

❖ Undefined goals❖ Limited professional growth❖ Decisions are based on power struggles❖ Minimum availability of resources❖ Uninvolved upper management

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Guidelines toManaging Resistance

Guidelines toManaging Resistance

❖ Respect your most valuable asset--thepeople.

❖ Keep the users goal-oriented.❖ Smile when you least want to.❖ Encourage partnership.❖ Develop support initially.

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Guidelines toManaging Resistance

Guidelines toManaging Resistance

❖ Have a plan and communicate the details.❖ Set realistic and achievable goals.❖ Control any technology; do not let it control

you.❖ Sustain the moment.❖ Have a plan and follow it in an orderly

manner.

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Managing Resistanceof Technology

Managing Resistanceof Technology

❖ Common environment❖ Common tools

❖Ease of use❖Remote access❖Streamlined processes

❖ Decentralized working environment❖ Enhanced productivity

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ManagingResistance of Technology

ManagingResistance of Technology

❖ Information efficiencies❖Easier and faster access❖ Increase in accuracy❖ Increase in availability❖ Increase in communication❖ Increase in resources❖ Just-in-time❖Quicker data transfer

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ManagingResistance of Technology

ManagingResistance of Technology

❖ Reductions in:❖Documentation costs❖Printing costs❖Search effort time❖Telephone support costs

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ManagingData Opinions

ManagingData Opinions

❖ Common environment❖ Applications with

version control❖ Common tools❖ One browser❖ Streamlined

processes

❖ Information efficiencies❖ Increase in accuracy❖ Increase in

communication❖ Increase in

resources

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ManagingData Opinions

ManagingData Opinions

❖ Reductions in❖Documentation costs❖Duplicative resources❖Printing costs❖Search effort time❖Support costs

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ManagingLack of Trust

ManagingLack of Trust

❖ Common environment❖ Applications with

version control❖ Core training

environment❖ Common tools❖ One browser❖ Streamlined processes

❖ Information efficiencies❖ Increase in accuracy❖ Increase in availability❖ Increase in

communication❖ Increase in resources❖ Increase in timeliness❖ More marketing data❖ More technical resources

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ManagingOwnership Conviction

ManagingOwnership Conviction

❖ Commonenvironment❖ Applications with

version control❖ Common tools❖ Ease of use❖ One browser❖ Remote access❖ Streamline

processes

❖ Decentralized workingenvironment

❖ Information efficiencies❖ Easier and faster access❖ Increase in accuracy and

availability❖ More marketing data❖ More technical sources❖ Quicker data transfer

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ManagingOwnership Conviction

ManagingOwnership Conviction

❖ Opportunities for❖New roles❖New skills or enhancements

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Managing“It’s Too Difficult”

Managing“It’s Too Difficult”

❖ Common environment❖ Core training

environment❖ Common tools❖ Ease of use❖ One browser❖ Remote access❖ Streamlined processes

❖ Decentralized workingenvironment

❖ Information efficiencies❖ Easier and faster access❖ Increase in

communication❖ Increase in timeliness❖ More marketing data❖ More technical sources❖ Quicker data transfer

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Managing“It’s Too Difficult”

Managing“It’s Too Difficult”

❖ Opportunities for:❖New roles❖New skills or enhancements

❖ Reduction in search effort time

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Managing“My Method Is Best”

Managing“My Method Is Best”

❖ Common environment❖ Applications with

version control❖ Common tools❖ Core training

environment❖ One browser❖ Remote access❖ Streamlined

processes

❖ Decentralized workingenvironment

❖ Information efficiencies❖ Easier and faster

access❖ Increase in accuracy❖ Increase in

communication❖ Increase in resources❖ Increase in timeliness

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Characteristics of aSuccessful Team

Characteristics of aSuccessful Team

❖ Meets the performance goals❖ Under or on schedule❖ Under or on budget❖ Flexible in responses to client and

participant evolving requirements❖ Ability to stretch beyond the expected in

discovering creative solutions to intractableproblems

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Strategic Manager’s ResponsibilityStrategic Manager’s Responsibility

❖ Must let the project manager resolve teammanagement issues.

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Project Manager’sResponsibilities

Project Manager’sResponsibilities

❖ You lead; the team succeeds.❖ Communicate. Communicate.

Communicate.❖ Praise in public, condemn in private.❖ Work plans and Rules does not rule; it’s

only your guide: remember this aboutempowering people to change the world

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Operational Manager’sResponsibilities

Operational Manager’sResponsibilities

❖ Follow the same guidelines of the projectmanager.

❖ Recognize that no one operational group ismore important than another group.