managing your reputation from the inside out. keeping your reputation spotless conference, 21 may...
TRANSCRIPT
Mini masterclasses:1. Gaining goodwill2. ‘We regret to inform you…’
Good delivery of bad news 3 Leading staff in a crisis
Top tips
1.Set the scene 2.Who is the messenger? 3.Face to face4.Messages - just say it 5.It’s okay to talk!