managing your account online - bpha...quick reference guide to managing your bpha account online 1....
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www.bpha.org.uk
Managing your account onlineQuick Reference Guide
Quick Reference Guide to managing your bpha account online
1. Managing your account is easy online
2. Getting started
3. Managing your profile
4. Updating your household details
5. Requesting and viewing repairs
6. Paying your rent
7. Contacting us
8. Troubleshooting
MyAccount | Quick Reference Guide www.bpha.org/myaccount
1 Managing your account online is easy
MyAccount | Quick Reference Guide www.bpha.org/myaccount
Welcome to the new bpha MyAccount portal1, where you can now log-in and access a whole host of new features and functions to help you manage your account. From your home computer, tablet or smart phone, managing your bpha account online has never been easier. Here are some of the many things that you can do with the new bpha MyAccount portal.
Manage your Profile
Update your personal details
Update your contact details
Request & track repairs
Request a repair
View previously requested repairs
Pay your rent
Request a Rent Payment card
View & print your rent account statements
Make a payment online
Update household details
Notify us of a new household member
Notify us of your intention to leave the property
Contact Us
Log an incident of anti-social behaviour
Record a compliment or make a complaint
Send us a message
1 Please note - not all features are available in the ‘mobile-only’ version
2 Getting started How to register
Registering to manage your bpha account online is easy and only takes a couple of minutes:1. From www.bpha.org.uk/myaccount page, click the ‘Log-in’ button to
open the portal.
2. Click New User.
3. Enter an email address, password and a memorable word andsubmit your registration.
Managing your account from home
To log-in and manage your account from your home computer:
1. From www.bpha.org.uk/myaccount page, click the ‘Log-in’button to open the portal.
2. Log-in using the email address, password and memorableword that you created when you registered.
3. Use the portal to manage your account, request & trackrepairs and to pay your rent online.
MyAccount | Quick Reference Guide www.bpha.org/myaccount
Managing your account on the go
To log-in and manage your account on the go from your tablet or smart phone:
1. FFrom www.bpha.org.uk/myaccount page, clicking the‘Log-in’ button will open the ‘mobile-only’ portal. To visitthe desktop version, click the link on the left.
2. Log-in using your username (email), password andmemorable word that you created when you registered.
3. Use the portal to manage your account, request a repairand to pay your rent online.
Secure Registration
For your security, and to make sure that we can verify your identity, when you register with the bpha ‘MyAccount’ portal, you will be sent an Access Code in the post to the
address that we hold for you.
You will be asked to enter this Access Code when you log-in for the first time
3 Managing your Profile
MyAccount | Quick Reference Guide www.bpha.org/myaccount
Manage your profile – from here you can update your personal & contact details, and change your password or memorable word.
How does it work?1. Click ‘My Details’ on the side menu bar
2. Select the item you would like to manage
3. Click the ‘Update’ button
4. Enter your new details
5. Click the ‘Update yourdetails’ button to saveyour changes
4 Updating your household details
MyAccount | Quick Reference Guide www.bpha.org/myaccount
Manage your tenancy – from here you can update details on who is living with you, and notify us of your intention to leave.
How does it work?1. Click ‘My Tenancy’ on the side
menu bar2
2. Select either ‘add new’ or ‘notify ofleaving’
3. Enter your changes
4. Click the ‘Submit’ button
5. A member of the bpha team willthen check and verify your detailsand get back to you shortly
2 Please note – if you have multiple tenancies, you will also need to select the one that you would like to manage.
5 Requesting & tracking repairs
MyAccount | Quick Reference Guide www.bpha.org/myaccount
Report and view repairs – from here you can request & track repairs.
How does it work?1. Click ‘Request Repairs’ or ‘Track
Repairs’ on the side menu bar3
2. If you selected ‘Request Repairs’: Follow the onscreen instructions
to enter the details of yourrequired repair.
Click the ‘Submit’ button. A member of the bpha team will
then process your request and get back to you shortly.
3. If you selected ‘My Repairs’ usethe table to see all of the outstandingand completed repairs registeredfor your tenancy
3 Please note – if you have multiple tenancies, you will also need to select the one that you would like to manage
6 Paying your rent
MyAccount | Quick Reference Guide www.bpha.org/myaccount
Viewing rent account statements, and paying your rent is easy with the bpha MyAccount portal.
How does it work?1. Click ‘My Account’4 or ‘Online Payment’ on the side menu bar
2. Use the ‘My Account’ option to view & print your rent statements, and to order a Rent Payment Card3. If you selected ‘Online Payment’ simply follow the onscreen instructions to pay your rent quickly and easily online
4 Please note – if you have multiple tenancies, you will also need to select the one that you would like to manage
7 Contact Us
MyAccount | Quick Reference Guide www.bpha.org/myaccount
Use the ‘Contact Us’ zone to send us a message, provide feedback or record an incident of anti-social behaviour.
How does it work?1. Click ‘My Messages’; or ‘Anti-Social Behaviour’ or ‘My Feedback’ on the side menu bar2. If you selected ‘My Feedback’, check the ‘compliment’ or ‘complaint’ option3. Type in the details of what you would like to tell us4. Click the ‘Submit’ button5. A member of the bpha team will get back to you shortly
4 Please note – if you have multiple tenancies, you will also need to select the one that you would like to manage
MyAccount | Quick Reference Guide www.bpha.org/myaccount
Need assistance?If you have forgotten your password or memorable word, simply click the forgotten details link on the log-in screen. Follow the instructions and click submit. You will then receive your memorable word or a temporary password to your registered email address.
For further information and FAQs, please refer to www.bpha.org.uk/myaccount. If you are having trouble logging-in and you are unsure why, please call bpha Customer Service Centre on 0330 100 0272
8 Troubleshooting
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The information contained in this Quick Reference Guide is correct at the time of publication, but bpha reserves the right to make subsequent changes to it and services may be modified, supplemented or withdrawn. December 2018.
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