managing – -- what do we manage? work – tasks budgets office space supplies but most important -...
TRANSCRIPT
![Page 1: Managing – -- What do we manage? Work – Tasks Budgets Office Space Supplies But most important - Manage “PEOPLE”](https://reader034.vdocuments.us/reader034/viewer/2022042718/56649f055503460f94c19417/html5/thumbnails/1.jpg)
Managing Good, Bad, or Better Employees
Raam Vichare CPPM, CF
DimensionR
![Page 2: Managing – -- What do we manage? Work – Tasks Budgets Office Space Supplies But most important - Manage “PEOPLE”](https://reader034.vdocuments.us/reader034/viewer/2022042718/56649f055503460f94c19417/html5/thumbnails/2.jpg)
Managing – -- What do we manage?
• Work – Tasks• Budgets• Office Space• Supplies• But most important - Manage “PEOPLE”
![Page 3: Managing – -- What do we manage? Work – Tasks Budgets Office Space Supplies But most important - Manage “PEOPLE”](https://reader034.vdocuments.us/reader034/viewer/2022042718/56649f055503460f94c19417/html5/thumbnails/3.jpg)
What is managing people?
“We never manage people”
-- we manage
Knowledge Experience Time Behavior
![Page 4: Managing – -- What do we manage? Work – Tasks Budgets Office Space Supplies But most important - Manage “PEOPLE”](https://reader034.vdocuments.us/reader034/viewer/2022042718/56649f055503460f94c19417/html5/thumbnails/4.jpg)
What is managing people?“We never manage people”
Organize the right skills at the right time with
the right person
![Page 5: Managing – -- What do we manage? Work – Tasks Budgets Office Space Supplies But most important - Manage “PEOPLE”](https://reader034.vdocuments.us/reader034/viewer/2022042718/56649f055503460f94c19417/html5/thumbnails/5.jpg)
What makes a Good, Bad, or Better
Employee?
1. Knowledge2. Experience3. Meeting Schedules4. Cost Control
5. Commitment6. Co-operation7. Attitude
Seven Major Dimensions
![Page 6: Managing – -- What do we manage? Work – Tasks Budgets Office Space Supplies But most important - Manage “PEOPLE”](https://reader034.vdocuments.us/reader034/viewer/2022042718/56649f055503460f94c19417/html5/thumbnails/6.jpg)
What makes a “Good” employee?
• Average = Good• Content with duties, pay, expect a yearly raise• Long term employees• May not be creative/risk takers
![Page 7: Managing – -- What do we manage? Work – Tasks Budgets Office Space Supplies But most important - Manage “PEOPLE”](https://reader034.vdocuments.us/reader034/viewer/2022042718/56649f055503460f94c19417/html5/thumbnails/7.jpg)
What makes a “Bad” employee?
• Unhappy• Less qualified for the job• Does not take responsibility or risks• “I just work here” attitude
![Page 8: Managing – -- What do we manage? Work – Tasks Budgets Office Space Supplies But most important - Manage “PEOPLE”](https://reader034.vdocuments.us/reader034/viewer/2022042718/56649f055503460f94c19417/html5/thumbnails/8.jpg)
What makes a “Better” employee?
• Above average = performs better• Creative and energetic• Need to be challenged and be praised• Interested in career development• Difficult to keep unless they are satisfied
about work
![Page 9: Managing – -- What do we manage? Work – Tasks Budgets Office Space Supplies But most important - Manage “PEOPLE”](https://reader034.vdocuments.us/reader034/viewer/2022042718/56649f055503460f94c19417/html5/thumbnails/9.jpg)
What about “Special Situation” employees?
• Long Term personal situations• May be facing Short Term difficulties?
?
?
![Page 10: Managing – -- What do we manage? Work – Tasks Budgets Office Space Supplies But most important - Manage “PEOPLE”](https://reader034.vdocuments.us/reader034/viewer/2022042718/56649f055503460f94c19417/html5/thumbnails/10.jpg)
What is our Goal?
• Control Operations• Efficiency• Keep good employees happy• Retain talent• Dismiss the unfit properly
![Page 11: Managing – -- What do we manage? Work – Tasks Budgets Office Space Supplies But most important - Manage “PEOPLE”](https://reader034.vdocuments.us/reader034/viewer/2022042718/56649f055503460f94c19417/html5/thumbnails/11.jpg)
So, how to manage all these employees?
• There is no simple formula• Depends on many factors– Type of work– Type of organization– Type of employees– HR rules and regulations
Work
Employees
HR
Organization
![Page 12: Managing – -- What do we manage? Work – Tasks Budgets Office Space Supplies But most important - Manage “PEOPLE”](https://reader034.vdocuments.us/reader034/viewer/2022042718/56649f055503460f94c19417/html5/thumbnails/12.jpg)
Managing “Good”
• Assign them to comfortable tasks• Time/budget task – check in on them • Cross train, but at a slower speed• Do not change responsibility over night• Give them responsibilities with less risks
![Page 13: Managing – -- What do we manage? Work – Tasks Budgets Office Space Supplies But most important - Manage “PEOPLE”](https://reader034.vdocuments.us/reader034/viewer/2022042718/56649f055503460f94c19417/html5/thumbnails/13.jpg)
Managing “Better”
• New/Challenging tasks• Encourage creativity• Let them lead and represent the task• Variety of tasks• Cross train
![Page 14: Managing – -- What do we manage? Work – Tasks Budgets Office Space Supplies But most important - Manage “PEOPLE”](https://reader034.vdocuments.us/reader034/viewer/2022042718/56649f055503460f94c19417/html5/thumbnails/14.jpg)
Managing “Bad”
• Routine tasks• Minimize changes to their work• Team them with a senior person for difficult
tasks• Cross train them for 1 or 2 responsibilities• Check on them often
![Page 15: Managing – -- What do we manage? Work – Tasks Budgets Office Space Supplies But most important - Manage “PEOPLE”](https://reader034.vdocuments.us/reader034/viewer/2022042718/56649f055503460f94c19417/html5/thumbnails/15.jpg)
Managing “Special Situations”
• Long term personal situations– Keep them on a specific task where they are
comfortable• Short term personal situations– Be understanding– Be helpful– Expectation of returning to normal
![Page 16: Managing – -- What do we manage? Work – Tasks Budgets Office Space Supplies But most important - Manage “PEOPLE”](https://reader034.vdocuments.us/reader034/viewer/2022042718/56649f055503460f94c19417/html5/thumbnails/16.jpg)
Keeping the Good employees
• Have 1-2 meetings every month to discuss work
• Treat them as they are in charge of their assignment
• Make sure they are given an average pay increase
![Page 17: Managing – -- What do we manage? Work – Tasks Budgets Office Space Supplies But most important - Manage “PEOPLE”](https://reader034.vdocuments.us/reader034/viewer/2022042718/56649f055503460f94c19417/html5/thumbnails/17.jpg)
Retaining the Better employees
• Treat them as colleagues• Help them develop their career path• Let them chair major tasks• Obtain their input for tasks• Understand they will move on with
opportunity
![Page 18: Managing – -- What do we manage? Work – Tasks Budgets Office Space Supplies But most important - Manage “PEOPLE”](https://reader034.vdocuments.us/reader034/viewer/2022042718/56649f055503460f94c19417/html5/thumbnails/18.jpg)
Dealing with the Unfit employees
• Give them measurable tasks– Explain and establish objectives and schedules
• Partner them with a senior person– Keep track of their performance– Get input from the senior person
• Meet to discuss performance– Record the discussion
![Page 19: Managing – -- What do we manage? Work – Tasks Budgets Office Space Supplies But most important - Manage “PEOPLE”](https://reader034.vdocuments.us/reader034/viewer/2022042718/56649f055503460f94c19417/html5/thumbnails/19.jpg)
Dealing with the Unfit employees (cont.)
• Establish performance improvement program• Record, record, record• Keep your management informed
![Page 20: Managing – -- What do we manage? Work – Tasks Budgets Office Space Supplies But most important - Manage “PEOPLE”](https://reader034.vdocuments.us/reader034/viewer/2022042718/56649f055503460f94c19417/html5/thumbnails/20.jpg)
Managing Employees –
It’s more Art than Science!!