If it is a challenging job to manage face-to-face teams, you can imagine how challenging it is to manage people working in different time zones, in different working circumstances and environments.

Leading virtual teams requires different management techniques and skills to keep teams motivated, productive, on track and trained. This workshop will examine these techniques and best practices and identify opportunities areas where these can be adapted to meet the specific needs of the participants.

Managing Virtual Teams

objecTiVes

By the end of the program, participants will be able to better:

• Appreciatetheincreasingneedforremoteteamsinmanaging

projects

• Recognizetheimpactofdistanceandcultureininfluencingremote

team management and performance

• Recruitandhirethe“rightmembers”

• Understandbehaviorprofiles–Leaderandteammembersstrengths

and weaknesses

• Manageownandteamtimeinaremoteteamenvironment

• Identifyandovercomecommonconflictareasassociatedwith

remote teams

• Utilizecommunicationtoolssupportedbymoderntechnology

• Maximizeremoteteameffectiveness

Who should attend: OpenmindedManagersandremoteteammanagersseeking to develop a systematic approach to successfully manage and

motivate remotely located teams.

Pre-course requirements: Participants should bring some pre training

work such as a job-related issue to class, to be used in the team activity

exercise.

course Leader

spiros serpanos is an independent trainer and consultant in the areas of leadership development, sales team management, sales through own networks, dealers and distributors, and business strategy development. Mr.SerpanoshasworkedasaseniorinternationaloilindustryexecutivemostlyworkingwithExxonMobil,coveringmostoftheorganizationsinternational market exposure. He has developed several tailored programs for large corporations such as Philips and Vodafone and he is a lecturerinvariousBusinessUniversitiesinBrusselsandinVietnam.

AgendA

introduction and expectations

class activity exercise: • Multiculturalremoteteamdynamicswhenworkingtoresolvecrisis

under pressure.

Remote team essentials• Accessyourskillsasavirtualteamleader• Differencesbetweenremotemanagementfromface-to-face

management • Riskfactors(culture,authority,distance,focus,coaching,controlling)

Leaders and managers – Stylesandbehaviourandhowtheycanaffectremoteteams.Discussiononhowtheserelateto“TheAstrodomeExperience”• Thedisciplineofthe“ListeningLeader”• Behaviorstylesevaluationanddiscussion

Leading remote teams• Typesofremoteteams/dynamics• ProjectManagementandthechallengesofmanagingremote/virtual

team members –Startingremoteandvirtualteams–SelectionandRecruitmentthe“rightmembers”–Teamformingstagesforremoteteams

• Classactivity/exercise:Dealingwithconflictproblemsanddifferences

• Conflictsresolutionstyles:Theleaderandtheteam• Fundamentalsofculturaldiversitybasedoncountries,organizations

and religions • Coaching,motivationandmentoring• Performanceappraisalsforremoteteams• Communicationprocess,toolsandtechniques

Tips and tricks in leading remote teams – best practices discussion• Participantviewsonstress,timemanagement,problemsolving• Do’s/Don’ts…bestpractisethatwork

course date:28 April 2010earn 8 PdUs

contact details:Ms eleni Tsirigoti, Ms Vasiliki Zafiri: Tel.: 210 3680907, 210 3680927, FAX: 210 3633174 http://projectmanagement.hau.gr -- e-mail:project@hau.gr

P r o j e c t M a n a g e m e n t e x c e l l e n c e