managing the teams you have - not the one you wish you had

Managing the team you have not the team you wish you had

PMI Development Day21/Oct/10

Mary Cosgrove CEO, What’s Working Well?®

Bobby Hagan, Lean Six Sigma Black Belt- Autoliv

www.whatsworkingwell.com801-519-9144

http://www.whatsworkingwell.com/

Component Development and Launch

Project and team assigned by VP of Design Engineering

Copyright 2010 Whats Working Well?llc

Tasks - Outcomes

Design the Product

Customer Interaction & Approval

Manufacturing Equipment Procure & Build

Quality Documents

Supplier Development

Standard Operating Procedures (SOP)


Assessment of Staff

Reviewed experience of staff members with previous managers

Informal discussion with individual team membersTell me of a time when you were excited,

involved and most proud of a job assignment?• SKAs; motivations; values


Team Members

Development Manager – Bobby

Sr. Manufacturing Engineer – Dave

Principle Design Engineer – Mike

Design Engineer – Matt

Engineering Technician – Steve

Lead Operator – Jean


Group Exercise

What assessments would you do?

Who would you align with which Knowledge, Skills and Abilities?

Refer to Handout – Project Team Competencies


Bobby – Development Manager

15 years Manufacturing Experience

Engineering Degree

Relatively young to others on team

Able to put disparate pieces in place, ordered & configured


Dave – Sr. Manufacturing Engineer

35 years of manufacturing experience

Manager role in past

“I’ve seen it all before and you young guys just do not know”


Mike – Principle Engineer

20 years of experience

Advanced degrees – Engineering and Mathematics

Strong Analytical Skills

Expertise in statisticsCopyright 2010 Whats Working

Well?llc

Matt – Design Engineer

Young – early to mid twenties

Mechanical Engineer

2 - 3 years out of University

Eager to learn


Steve – Engineering Technician

No formal degree

15 – 20 years of work experience

Get hands dirty

Works with prototype build orders

Good understanding of QualityCopyright 2010 Whats Working

Well?llc

Jean – Lead Operator

Production background

Able to build prototype parts

Good communication skills – peace maker avoids conflict

Only woman on teamCopyright 2010 Whats Working

Well?llc

Bobby’s Assessments

• Dave & Mike have most experience and will be assigned to interface with customer

• Dave will provide equipment guidance

• Mike will take lead role in design

• Matt will learn as we go and write prototype build orders

• Steve & Jean will build parts and give feedback


First Customer Review

• Mike provided update on design

• Dave reviewed equipment progress

Introverted; focused on technical (statistics). All customer heard was PROBLEMS

No focus on what was working - customer came away with list of delays - PROBLEMS


What I learned

• Team needs to practice presentations to be better prepared

• No matter how much we practiced – these weren’t the right people

• Customer needs to hear what’s working versus what’s not

• Iterative versus non-linear


Accountabilities

• Monthly progress meetings internal with VP of Engineering

• Customer Reviews as needed and requested

• Project milestones “gates”

• Team project - clear when someone wasn’t producing


Excel sheet if possibl


Outcome

• Success

• Met timing

• First product of it’s kind


Summary

• Understanding what SKAs needed is key to assessment

• People know what they like and what they are good at – ask them

• Focus on strengths – don’t develop a deficit

• Accountability and “best fit” = Team success


managing the teams you have - not the one you wish you had

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