managing, supervising, being a leader is the hardest job in the world! because each human being is...
TRANSCRIPT
Managing, supervising, being a leader isthe hardest job in the world!
Because each human being is different and you have to learn how to drive each one of them
•Human are the most complex and complicated beings you'llever have to deal with.
•Many of them have similarities but every one of them in this world is different and they all work in a slightly different way.
Our job as a leader is to get these complex humans working asefficiently as possible.
“ Managing people is like holding a dove in your
hand.If you hold it too tightly you kill
it,
but if you hold it too loosely, you lose it.”
• Select right person for the job
• Create a Positive Workplace
• Respect every employee
• Treat everyone as important
A B C of Good Management
•Your sales men are most important people for you because they are the one bringing business to you and they are the one who make you successful or fail…respect them.
• Always criticize activity not people
• Reward in public and reprimand in private
A B C of Good Management
A B C of Good ManagementTrain your people how to do the job, before you expect them to do the job
Control work of your people
Motivate your people
Develop your people
Build team out of the group
Definition of management
Management is a process of doing any task which involves four steps
1. Planning2. Organizing3. Executing4. Controlling
Lets hear a Story
Team work of
Definition of Selling
Selling is identifying customers needs and presenting your product in such a manner that customer feels that it is the same product he is looking forward toand buy the product
Customer will buy only if he likes your product
Leadership
Leadership is influencing people to do the job you want them to do, willingly, without using authority
THE ICEBERG
SEA LEVEL
BEHAVIOR
VALUES – STANDARDS – JUDGMENTS
ATTITUDEMOTIVES – ETHICS - BELIEFS
KNOWN TO OTHERS
UNKNOWN TO OTHERS
Attitude decides your altitude
10%
90%
Attitude of manager ?
Positive mental attitude /proactive Willing to lead by examples Willing to adapt to different situations
Caring for the growth and
development of his team members Open minded and receptive to new
ideas
Attitude of manager ?
Modest and unselfish Understanding People loving Team player Empathetic
Skills of Managers
Selling SkillsPlanning skills Organizing skills Communication skills Decision skill Human Relation skills Motivational skills
Skills of Managers
Supervisory skills Problem solving skills Adjustment skills Listening skills Time management skills Report analytical skillsCreativity
BE A ROLE MODEL
• Children learn much more from what they SEE than what they HEAR.
• That’s why we need to be their worthy role model.
• People become mirror images of Boss
How to motivate peopleYou can not motivate people
You can only find out what motivates people and help them to achieve the same
Motivating is giving reason why a person will work
Tools you have for motivation
• Incentive scheme• Career growth• Recognition• Appreciation
Why Motivate?
• Helps your most productive employees become better
• Helps less productive employees become more productive
• Prevents management from overlooking high-potential performers
How to spot a motivated workforce Motivated Employees
Contribute to a positive work environmentAffect the morale of those around them Are team playersAre willing to go the extra mile in a crisisPut a friendly face to your good nameCare about the company’s image and successAre more likely to be self starters and innovators Have strong personal goals Want to keep their jobs or move within the company Have a healthy work ethic Are committed to problem solving Are good for your business
How to spot demotivated employee De-Motivated Employees
Do not attract or retain clients or customersNegatively affect the morale of people around themOften quit or get themselves firedDo not care about the company’s image or successCall in sick more often than satisfied employees in order to do anything else (and may even become ill from the anxiety of going for joint work).
Will talk of problems most of the timesMay do what is asked of them, but will rarely do more.Very low productivityPoor reportingPoor grooming
“The difference between a successful person and others is not a lack of strength, not a lace of knowledge, but rather a lack of will.” – Vince Lombardi
Balancing Leadership & Management
MANAGEMENT
LE
AD
ER
SH
IP(weak)
(weak)
(weak)
SURVIVE THRIVE
DIE QUICKLY DIE SLOWLY
•Right focus•Too little control•Poor discipline•good performance•Good motivation
•No focus•No big picture•Out of control•No processes or systems•Poor performance•Poor motivation
•Balance control•Both processes and people Supported Excellent performance and excellent discipline
•Aiming for perfection•Little delegation or empowerment•Good discipline/ control•Average performance•Poor motivation
(strong)
(strong)strong
weak
strong
• Understand your team members
• You can divide all your team members to four basic categories
Business is people
Business Management is People Management
People Management
• Understand your team members
• You can divide all your team members to four basic categories
Understand your team members
You can divide all your team members to four basic categories
People Management
• Understand your team members
• You can divide all your team members to four basic categories
Understand your team members
You can divide all your team members to four basic categories
People Management
Learning People Management
High efforts CHigh skills
High Result
High efforts DLow skills
Moderate Result
Low skills A
Low effortsLow Result
Low efforts B High skills
Moderate Result
S k I l l s
efforts
A
Low skills+ Low effortsIn order to mange these people you need to
train them and control them strongly
People Management
People Management
• High Skills low efforts
• These people require no training but strong control an motivation form you to ensure performance
High Skills low efforts
These people require no training but strong control an motivation from you to ensure performance
B
D
High efforts low skills These people require training and strong
motivation to perform
People Management
People Management
High Skills and High Efforts
These people are the star performers you need to keep them motivated and maintain a close
relationship, they are assets to any organization
C
Habits of Effective Managers
The most selfish one letter word...........
"I"
They Avoid it.
The most satisfying two-letter word.......
"WE"
They Use it.
The most poisonous three-letter word.....
"EGO"
They Kill it.
The most pleasing five-letter word.......
"SMILE"
They Keep it.
The hardest working seven-letter word..
"SUCCESS"
They Achieve it.
The most powerful nine-letter word....
"KNOWLEDGE"
They Acquire it.
Final lesson for Managers
• Don’t Fire People, Create Fire in Them • Motivate Yourself and Your Team• Only if you are yourself motivated
you can motivate your team members
AMAR BIR SINGH