managing scholarships in a digital age
TRANSCRIPT
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Managing Scholarships and Awards in a Digital Age: How to Improve the Student and
Administrator Experience
Managing Scholarships & Awards in a Digital Age
How to Improve the Student & Administrator Experience
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Overview• Scholarship management in
the Digital Age• Common issues • Best practices• UofO case study
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Presenter
Sean ClancyProject Manager & Implementation SpecialistFluidReview
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Presenter
Shannon McCluskeyMarketing SpecialistFluidReview
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If you’ve never heard of FluidReview, we were an Ottawa-based start-up, founded in 2007. A year and a half ago, we were acquired by SurveyMonkey.
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FluidReview is an online solution that helps academic institutions effectively manage scholarship, grant and awards programs online.
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Who do we work with?Academic Institutions • Community Foundations • Not For Profits • For
Profits
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What’s the Digital Age?
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✓ Pervasiveness of technology✓ Accessibility of digital solutions✓ Personalized experience✓ Lower costs✓ Data-lead decision making✓ Digital labour ✓ Ease-of-use
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How has it changed how you help students get funding?
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Find & apply to scholarships
Expected to be intuitive
Personalized experience
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What are common scholarship management issues?
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of students have difficulty finding scholarships that they are eligible for.81
%We used SurveyMonkey to run a survey with 500 students at post secondary institutions who applied for scholarships. These were a few of the statistics.
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of students find it difficult, or somewhat difficult, to apply for scholarships at their institution.
73%
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of students applying for scholarships have abandoned applications due to overly complex requirements and processes.
50%
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○ Find the application process unclear
○ Miss important deadlines
○ Can’t find awards
!? ○ Apply to the wrong awards
○ Don’t get the funding they deserve
○ Left in the dark
Universities who haven’t upgraded their scholarship management process to reflect not only new technologies but new expectations, risk having students who….
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○ Poor student experience
○ Complex reporting
○ Under-utilized funds
○ Redundancies
○ Decentralization
○ Paper trail
○ Inefficiencies at every step
○ Declining applications
And, the student’s experience with the application process is just the result of even more headaches and pains at the administrative level.
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What strategies can bring scholarship management into
the Digital Age?
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Improve the student
experience
Centralize & simplify
processes
Improve fund utilization
Strategies are threefold. Each are equally important.
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Improve the Student Experience● Student portal● Scholarship matching● Timely communications● Transparency ● Share tasks
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Here’s a student portal. You can see they have clear direction to start their first task: completing a common profile.
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The profile form has branching to hide and show relevant questions to the student.
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The questions in the form helped to qualify the student for awards she is eligible for. The student portal houses the awards and makes it easy to apply.
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After clicking on an award, the student can see the tasks specific to that award, and isn’t able to submit the application until it is complete.
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The student may complete a resume task. This task can be shared with other awards so the student only needs to complete it once.
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Now that she is finished the tasks, she may submit her application.
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The student can clearly see the status of her application. And can start a new application by pressing the View Scholarships button.
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Centralize & Simplify Processes● Integrate with SIS● Centralize forms & tasks● Automate workflow● Schedule communications● Streamline processes
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In FluidReview, admins can easily manage all of their scholarships in one place. Keep track of open and close dates. And manage the workflow.
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Here is a workflow for an award. The stages are clearly listed with tasks in each stage.
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Improve Fund Utilization● Specify eligibility● Real-time utilization ● Auto-apply students● Ensure compliance
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Say an admin noticies that an award has no submitted applications, and the deadline is approaching. What can he do?
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By clicking into an award, he can review it’s eligibility criteria, that was easily set up with branching logic.
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At the “Who is Eligible” tab, the admin can view all the students on file who are eligible for that award. The admin can then automatically apply them to the award.
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University of Ottawa case study
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Results221% completed application volume
300% number of students who applied99.99% number of documents processed
manually
Two years ago, the University of Ottawa implemented FluidReview to replace their paper-based process. These were the results.
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Solution
+ + +Software Process Institutional
readinessChange
The solution was more than just our software. It was also our process, the institutional readiness for change, and management of the change in process.
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Key Takeaways• The Digital Age is leaving universities
& students behind• Universities who embrace the Digital
Age gain an advantage• The solution: centralized scholarship
management solution
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Let’s talk!Free 30 minute call with our experts
Leave us your contact info
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Question time
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Managing Scholarships and Awards in a Digital Age: How to Improve the Student and
Administrator ExperienceThank you