managing records in the cloud central missouri chapter jesse wilkins april 16, 2009
TRANSCRIPT
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Managing Records in the Cloud
Central Missouri Chapter
Jesse WilkinsApril 16, 2009
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Agenda
• Introduction to Enterprise 2.0
• Enterprise 2.0 technologies
• Enterprise 2.0 and the Enterprise
• Managing Enterprise 2.0 Tools Effectively
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INTRODUCTION TO ENTERPRISE 2.0
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Buzzwords 2.0
• Education 2.0
• Energy 2.0
• Health 2.0
• Library 2.0
• Travel 2.0
• Retail 2.0
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Hugh McLeodhttp://www.gapingvoid.com
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Web 2.0
• “Web 2.0 is the business revolution in the computer industry caused by the move to the internet as platform, and an attempt to understand the rules for success on that new platform. Chief among those rules is this:
Build applications that harness network effects to get better the more people use them.”
-- Tim O’Reilly, 12/10/2006
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Web 2.0
• Source: Joining Dots
http://www.joiningdots.net
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Office 2.0
• First described by Ismael Ghalimi in 2005
• “Use of Web 2.0
for Office 1.0 tasks.”
– Scott Deitzen, Zimbra
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Office 2.0
• “Web-based Software-as-a-Service” (Saas) – Dion Hinchcliffe
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Office 2.0
• “Working where you want, when you want, and being able to conduct real business.”– blognation Canada
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Enterprise 2.0
• “Enterprise 2.0 focuses on platforms companies can buy or build to make visible the practices and outputs of their knowledge workers.”
-- Andrew McAfee, 5/2006
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Enteprise 2.0
• “Enterprise 2.0 is the application of the Web 2.0 technology and mindset within an organization.”
--Mike Riversdale, E20 New Zealand Style, 2/2008
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The 2.0 meme
• It’s all about me
• And my networks
• It’s open
• Emergent
• Fast
• And always on
Source: Ray Sims’ Learning Connections blog12
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Web 2.0 characteristics
• An approach, not a
technology
• Emergent structures
• Software as a service
• Information reuse
• Social networking
• Perpetual beta
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In 1900 companies generated their own power
In 2007 companies provided their own IT
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ENTERPRISE 2.0TECHNOLOGIES
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Web-based email
• Many different applications available
• Provide secure web-based access to email
• Provide 1+ GB storage/user
• Allow 20, 50, 100MB
attachments
• Forward to/from other
accounts
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Web-based office suites
• Many different applications available
• Fully-featured to fairly narrow– Generally compatible with common Office
functionality
• May default to private or public
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Blogs
• Project updates
• Organizational updates
• Status updates
• Customer communication
• Lessons learned
• Any other one-way
communication
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Wikis
• Knowledge base/customer service
• Meeting agenda and minutes
• Collaborative authoring and publishing
• Proposals and presentations
• Contract negotiation
• Collect and organize
research19
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RSS feeds
• Subscription to updates from blogs, wikis
• Notification of system changes
• Competitive and market intelligence
• Publish organizational
updates
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Tags
• User-provided
metadata
• Emergent
• Folksonomy
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Social networks
• Expertise management
• Tap unknown resources
• Contact management
• Alternative to email– That users are already
using– That allows tagging,
blogging, etc.
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Mashups
• Connect two or more data sources using loosely coupled connectors– Combine sales data with maps– Combine shipping and order data– Provide customers with
(non-sensitive) status monitoring
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Mashup - Mapdango
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ENTERPRISE 2.0IN THE ENTERPRISE
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What makes Enterprise 2.0 enterprise-y?
• Control over implementation model
• Standards support
• Security and identity
• Access to enterprise data
• Data quality
• Regulatory compliance
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Not in our organization….
If you don’t like change, you're going to like irrelevance even less.
--Gen. Eric Shinseki
11/8/2001
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The bad news
• You can’t prohibit them– There are too many
of them– They are constantly
changing– IT has other fires to fight
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The bad news
• They can be difficult to control– The “Shadow IT Dept”
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Check your demographics!
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So which ones are right for YOUR organization?
• How transparent are you?
• Do you share?
• Which ones are
already being used?
• In other words, any of them….
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The good news
• Many of the most commonly used 2.0 tools already track changes, versions, etc. – Wikis– Blogs
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The good news
• Some tools need to be managed for efficiency rather than compliance– RSS feeds– Social bookmarking– Tags
del.icio.ussocial bookmarking
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The good news
• E20 tools use standard formats and interfaces
• XML, RSS
• SOAP, REST
• Open Document Format
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The good news
• Most of them can be secured or set up to be private– Blogs – Wikis– Social networks– RSS– Web-based office – Web-based email
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The good news
• There are enterprise versions of every Enterprise 2.0 application– Hosted internally– Secured access,
integrated into the
identity infrastructure– Appliance-based
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Compliance 2.0
• Address in policies– Whether Web 2.0 solutions will be allowed– Which tools will be allowed or supported
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Compliance 2.0
• What type of information can be published
• Whether posts, etc. will be reviewed pre- or post-publication– The value of these tools is in making
collaboration fast and easy, not slow and bureaucratic.
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Compliance 2.0
• Consider whether to implement versions inside the firewall
• Review SLAs with hosted providers to determine whether you can live with them
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Compliance 2.0
• Consider add-ons that can provide required compliance functions
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Prohibition is not a realistic option
Neither is ignorance
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Questions?
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