PreparedBy

Joseph d. Pacatang & Luisito Benito Jr.

Managing Production and Service Operation

• What Operation is

• What Operation Management is

• Operations And the Engineer Manager

• Types of Transformation Process Manufacturing Processes Service Processes

• Important Parts of Productive System

What operation is

Operations refers to any process that accepts inputs and uses resources to change those inputs in useful ways

The Production Process

LandLabor

Capitalentrepreneurship

EquipmentProceduresTechnology

Product Service

What operations management is

Operations is an activity that needs to be managed by complementPersons. The process of planning, organizing, and controlling operations to

reach objectives efficiently and effectively.

Operations and the engineer manager

The engineer manager is expected to produce some output at whatever management level. his function is to determine and define the equipment tools and processes required to convert the design of the desired product

into reality in an efficient manner.

TopManagement

Production/operations• Facilities

•Production and Inventory control• Manufacturing

• Engineering design• Industrial engineering• Process engineering• Quality assurance

Finance/accounting• Disturbance/credits• Finance management• Capital requirement

Marketing• Sales

• advertising

Chart of aManufacturing

Firm

Organization chart of a construction Firm

President

Manager,Constructionequipment

Manager,Steel

Construction

Manager,General

constructionAccounting

Cashier

HumanResources

Sales

Advertising

Vice president for finance and

administration

Vice president for operations

Vice presidentFor

Marketing

Types of transformation process

1.) Manufacturing Process

•Job shop

•Batch flow

•Worked-paced line flow

•Machine-paced line flow

•Batch/continuous flow hybrid

•Continuous flow

2.) Service processes

•Service factory

•Service shop

•Mass service

•Professional service

•Process flow diagram for a job shop

Preparation and grouping ofMaterials

Lathework

Milling Grinding

InspectionAnd

Shipping