managing m exceptional customer service empower the individual environment of care definition...
TRANSCRIPT
managingM
l Exceptional Customer Service l Empower the Individual l Environment of Care
DefinitionValuing all employees and treating others with respect and dignity. Providing a safe, violence-free, harassment-free, discrimination-free, non-retaliatory environment.
managingM
l Exceptional Customer Service l Empower the Individual l Environment of Care
Legal
Cultural
Ethical
managingM
l Exceptional Customer Service l Empower the Individual l Environment of Care
Environment•Professional Workplace•Accountability to Live Standards•Knowledgeable and Committed Leaders•On-going Communication•Careful Consideration of Each Decision
managingM
l Exceptional Customer Service l Empower the Individual l Environment of Care
An Employee’s Role
•Tell the Harasser to Stop
•Report the Incident Immediately
•Report any Recurrences
managingM
l Exceptional Customer Service l Empower the Individual l Environment of Care
My Role as Supervisor
•Know & Comply w. Policies/Procedures•Inform Others About Reporting•Report Complaints Immediately•Assist HR as Required•Assure proper treatment of complainant•Make sure harassment stops•Do not retaliate
managingM
l Exceptional Customer Service l Empower the Individual l Environment of Care
The List
•Discrimination•Unlawful Harassment•Quid pro quo Harassment•Hostile Work Environment•Workplace Bullying•Retaliation