managing knowledge work kmworld 2015
TRANSCRIPT
Managing knowledge workGordon Vala-Webb
Gordon “at” BuildingSmarterOrganizations.com
cc: vancouverfilmschool - https://www.flickr.com/photos/38174668@N05
Agenda• Introductions• Context: smarter organizations• What is the problem?• How kanban works• Projects• Processes• Wrap up
Who are we?Introductions
cc: porschelinn - https://www.flickr.com/photos/54144062@N03
Introductions• Name• Role• Organization• Location• KM years
Problem?cc: Celestine Chua - https://www.flickr.com/photos/69065182@N00
Building Smarter Organizationscc: kmakice - https://www.flickr.com/photos/8330434@N05
Make the work visible
cc: marianbeck - https://www.flickr.com/photos/89253915@N07
Work = dark matter
Black book and emailHow we organize ourselves and others
cc: caruba - https://www.flickr.com/photos/71005308@N00
Why email is broken
cc: Scorpions and Centaurs - https://www.flickr.com/photos/62736719@N00
Everyone uses it but . . .
• Hyper-siloed (no access for non-recipients)• Overwhelming volume–No categorization–Little context
• Discussions are really hard to read• Interrupts constantly (usually unnecessarily)• Multiple copies multiply quickly–Now everyone has to file / organize–Duplicates proliferate
Visual mgmtcc: o.tacke - https://www.flickr.com/photos/89882948@N05
Processcc: rbrwr - https://www.flickr.com/photos/38411862@N00
Kanban secretscc: blentley - https://www.flickr.com/photos/8675898@N03
Set limits to work in progressWIP Limits
cc: Phil's 1stPix - https://www.flickr.com/photos/44034115@N08
Not multi-tasking but switch-taskingDistractions
cc: e_monk - https://www.flickr.com/photos/10676369@N07
See them, fix themBottlenecks
cc: Phil's 1stPix - https://www.flickr.com/photos/44034115@N08
BOTTLENECKS
http://upload.wikimedia.org/wikipedia/commons/thumb/a/a1/Bottleneck.svg/451px-Bottleneck.svg.png
. . . not pushPull
cc: Redrock Junction - https://www.flickr.com/photos/81608541@N08
FlexibilityStart from where people are
cc: wsilver - https://www.flickr.com/photos/24949967@N08
PoliciesClear lines
cc: tanakawho - https://www.flickr.com/photos/28481088@N00
Make the board the centre
cc: Daniela Hartmann (alles-schlumpf) - https://www.flickr.com/photos/29487767@N02
Adapt the board
Keep it simpleKISS
cc: jurvetson - https://www.flickr.com/photos/44124348109@N01
Example – Content publishing
http://blog.mention.com/7-basic-tools-for-media-content/
Example – RFP response
Example – Project
Source: https://trello.com/b/N4CDrrz8/project-pipeline
Example – Project pipeline
Making the change?Steath shaping
cc: MTSOfan - https://www.flickr.com/photos/8628862@N05
Questions?
Gordon "at" BuildingSmarterOrganizations.comcc: kaddisudhi - https://www.flickr.com/photos/68808592@N00