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Page 1: Managing in Difficult Times and DEVELOPMENT Resolving ... in Difficult Times and... · Resolving Conflict for Leadership Success ... strengthening your team through tough ... or refine

EMPLOYEE DEVELOPMENT CENTER

Managing in Difficult Times and Resolving Conflict for Leadership Success

COURSE DESCRIPTION

Managing in Difficult Times and Resolving Conflict for Leadership Success examines complex difficulties that leaders face while exploring strategies for turning challenges into positive, win-win experiences. Additional techniques for strengthening your team through tough situations, preparing for difficult conversations, reducing cost, securing employees support and alternatives prior to layoffs are examined. A key challenge for managers is keeping employees motivated and productive during times of change. We will discuss strategies such as how to survive and grow in a changing institution by being innovative and adapting, how to recognize and manage employee stress as well as your own. Finally, we will explore techniques to dealing with the challenge of accountability, assigning responsibility, and knowing when to demonstrate a careful balance of perseverance and flexibility when faced with setbacks.

The face-to-face component teaches leaders how to recognize the signs of escalating conflict and take appropriate action to minimize damage. Leaders are introduced to two resolutions tactics – Coach and Mediate – and will practice using techniques as they coach and mediate to resolve a conflict.

TARGET AUDIENCE

Individuals interested in developing their conflict resolution skills.

Managers wanting to develop or refine their skills in managing employee performance during difficult times and in delivering difficult messages to their subordinates, colleagues, or superiors.

Mid- to upper-level managers and executives Specifically developed for: Current or potential leaders who are Administrators, Faculty, Management, Staff, Directors, Division Chairs, VP’s and Deans.

COURSE TOPICS AND EST. DURATION

Face-to-Face Component - Resolving Workplace Conflict

Est. Duration - 4 hrs. + 15 min. of Course Prep Work

Confrontation: What's the Best Approach

Managing Conflict

Being an Effective Manager When Times Are Tough

Managing Motivation during Organizational Change

How to Manage Difficult Conversations

Demonstrating Accountability in a Crisis Situation

Perseverance and Flexibility in Times of Crisis Total - Est. Duration - 6 Hrs.

Page 2: Managing in Difficult Times and DEVELOPMENT Resolving ... in Difficult Times and... · Resolving Conflict for Leadership Success ... strengthening your team through tough ... or refine

KEY LEARNING OUTCOMES

Effectively address and reduce damaging effects of workplace conflict and on individuals and groups.

Help others take responsibility for resolving their own conflicts.

Promote a culture of trust and mutual respect, enhance productivity, efficiency, and morale.

Recognize opportunities for strengthening an organization during difficult times.

Identify examples of time management techniques that can be used to manage stress.

Use techniques for handling difficult conversations.

IMPORTANT INFORMATION

This is a package training. In order to receive EGC’s the full training package should be completed.

The DDI Component is a face-to-face portion that is necessary to complete the training.

Contact the EDC in order to sign up for this training package.

75% content online; 25% content face-to-face.

EMAIL: [email protected]

WEBSITE: HTTP://WWW.BRAZOSPORT.EDU/EDC

TELEPHONE: 979-230-3356

Page 3: Managing in Difficult Times and DEVELOPMENT Resolving ... in Difficult Times and... · Resolving Conflict for Leadership Success ... strengthening your team through tough ... or refine

Your Personal Training Checklist

Managing in Difficult Times and Resolving Conflict for Leadership Success (7 courses total)

Course Title Complete

Confrontation: What's the Best Approach

Managing Conflict

Being an Effective Manager When Times Are Tough

Managing Motivation during Organizational Change

How to Manage Difficult Conversations

Demonstrating Accountability in a Crisis Situation

Perseverance and Flexibility in Times of Crisis

Link to access the course on

Skillsoft. It will redirect you to the

Skillsoft login page.