managing grumpy srecon. key - usenix · managing grumpy | srecon 2016 team meetings try • set...
TRANSCRIPT
![Page 1: Managing Grumpy SRECon. key - USENIX · Managing Grumpy | SRECon 2016 Team Meetings Try • Set boundaries about expected language and behavior • Moderate - watch for word hogs,](https://reader035.vdocuments.us/reader035/viewer/2022081408/605c78240da94b5638698c60/html5/thumbnails/1.jpg)
Managing Grumpy | SRECon 2016
Managing GrumpyEmbracing Diversity to Build Stronger Teams
Lisa PhillipsVP SRE Fastly
![Page 2: Managing Grumpy SRECon. key - USENIX · Managing Grumpy | SRECon 2016 Team Meetings Try • Set boundaries about expected language and behavior • Moderate - watch for word hogs,](https://reader035.vdocuments.us/reader035/viewer/2022081408/605c78240da94b5638698c60/html5/thumbnails/2.jpg)
Managing Grumpy | SRECon 2016
Who is Lisa?• 20+ years doing..
– speakeasy/livejournal/sixapart/big fish games/twitter/fastly
– root team/sysadmin/noc/ops/techops/it/dba/sre
– memcached/mogilefs/gearmand/mysql
– ic/manager/sr manager/director/VP
![Page 3: Managing Grumpy SRECon. key - USENIX · Managing Grumpy | SRECon 2016 Team Meetings Try • Set boundaries about expected language and behavior • Moderate - watch for word hogs,](https://reader035.vdocuments.us/reader035/viewer/2022081408/605c78240da94b5638698c60/html5/thumbnails/3.jpg)
Managing Grumpy | SRECon 2016
Who is Lisa?• Diversity Buckets include
• Woman • Mixed ethnicity and race • Raised on welfare • No college degree • Prefers not to wear pants • Bad neck and joints • Can’t listen while typing
![Page 4: Managing Grumpy SRECon. key - USENIX · Managing Grumpy | SRECon 2016 Team Meetings Try • Set boundaries about expected language and behavior • Moderate - watch for word hogs,](https://reader035.vdocuments.us/reader035/viewer/2022081408/605c78240da94b5638698c60/html5/thumbnails/4.jpg)
Managing Grumpy | SRECon 2016
Who is Lisa?• Acts grumpy when I…
• Am hungry, tired, annoyed or in pain
• Have to do things involving paperwork
• Or really most adulting stuff • …and sometimes for no
reason
![Page 5: Managing Grumpy SRECon. key - USENIX · Managing Grumpy | SRECon 2016 Team Meetings Try • Set boundaries about expected language and behavior • Moderate - watch for word hogs,](https://reader035.vdocuments.us/reader035/viewer/2022081408/605c78240da94b5638698c60/html5/thumbnails/5.jpg)
Managing Grumpy | SRECon 2016
• Hire people who don’t look like you*
• Not just for the stuff that doesn’t matter
• You don’t have to have their career path decided before they start
• Watch your confirmation bias • Pay them • Especially underserved folks*
On Diversity
![Page 6: Managing Grumpy SRECon. key - USENIX · Managing Grumpy | SRECon 2016 Team Meetings Try • Set boundaries about expected language and behavior • Moderate - watch for word hogs,](https://reader035.vdocuments.us/reader035/viewer/2022081408/605c78240da94b5638698c60/html5/thumbnails/6.jpg)
Managing Grumpy | SRECon 2016
Encouraging a diverse environment
![Page 7: Managing Grumpy SRECon. key - USENIX · Managing Grumpy | SRECon 2016 Team Meetings Try • Set boundaries about expected language and behavior • Moderate - watch for word hogs,](https://reader035.vdocuments.us/reader035/viewer/2022081408/605c78240da94b5638698c60/html5/thumbnails/7.jpg)
Managing Grumpy | SRECon 2016
On Grumpy
![Page 8: Managing Grumpy SRECon. key - USENIX · Managing Grumpy | SRECon 2016 Team Meetings Try • Set boundaries about expected language and behavior • Moderate - watch for word hogs,](https://reader035.vdocuments.us/reader035/viewer/2022081408/605c78240da94b5638698c60/html5/thumbnails/8.jpg)
Managing Grumpy | SRECon 2016
![Page 9: Managing Grumpy SRECon. key - USENIX · Managing Grumpy | SRECon 2016 Team Meetings Try • Set boundaries about expected language and behavior • Moderate - watch for word hogs,](https://reader035.vdocuments.us/reader035/viewer/2022081408/605c78240da94b5638698c60/html5/thumbnails/9.jpg)
Managing Grumpy | SRECon 2016
![Page 10: Managing Grumpy SRECon. key - USENIX · Managing Grumpy | SRECon 2016 Team Meetings Try • Set boundaries about expected language and behavior • Moderate - watch for word hogs,](https://reader035.vdocuments.us/reader035/viewer/2022081408/605c78240da94b5638698c60/html5/thumbnails/10.jpg)
Managing Grumpy | SRECon 2016
Empathy
![Page 11: Managing Grumpy SRECon. key - USENIX · Managing Grumpy | SRECon 2016 Team Meetings Try • Set boundaries about expected language and behavior • Moderate - watch for word hogs,](https://reader035.vdocuments.us/reader035/viewer/2022081408/605c78240da94b5638698c60/html5/thumbnails/11.jpg)
Managing Grumpy | SRECon 2016
Try • Find your curiosity • Let them know you hear
them - also actually hear them
• Pause. Repeat what you hear
• Feed yourself
EmpathyAvoid
• Trying to solve their feelings • Starting sentences with “at
least” or “it could be much worse”
• Dismissing, ignoring or overreacting
![Page 12: Managing Grumpy SRECon. key - USENIX · Managing Grumpy | SRECon 2016 Team Meetings Try • Set boundaries about expected language and behavior • Moderate - watch for word hogs,](https://reader035.vdocuments.us/reader035/viewer/2022081408/605c78240da94b5638698c60/html5/thumbnails/12.jpg)
Managing Grumpy | SRECon 2016
Trust
![Page 13: Managing Grumpy SRECon. key - USENIX · Managing Grumpy | SRECon 2016 Team Meetings Try • Set boundaries about expected language and behavior • Moderate - watch for word hogs,](https://reader035.vdocuments.us/reader035/viewer/2022081408/605c78240da94b5638698c60/html5/thumbnails/13.jpg)
Managing Grumpy | SRECon 2016
Try • Assume good intentions • Share your stories • Show your vulnerabilities • Follow through
TrustAvoid
• Creating us vs them environment
• Gossiping • Lying • General schmarmyness
![Page 14: Managing Grumpy SRECon. key - USENIX · Managing Grumpy | SRECon 2016 Team Meetings Try • Set boundaries about expected language and behavior • Moderate - watch for word hogs,](https://reader035.vdocuments.us/reader035/viewer/2022081408/605c78240da94b5638698c60/html5/thumbnails/14.jpg)
Managing Grumpy | SRECon 2016
Focus
![Page 15: Managing Grumpy SRECon. key - USENIX · Managing Grumpy | SRECon 2016 Team Meetings Try • Set boundaries about expected language and behavior • Moderate - watch for word hogs,](https://reader035.vdocuments.us/reader035/viewer/2022081408/605c78240da94b5638698c60/html5/thumbnails/15.jpg)
Managing Grumpy | SRECon 2016
Try • Set the tone • Repeat your message • Target tasks to times to
people • Provide appropriate
environment
FocusAvoid
• Too many p0s • Dive Bombing • Deflecting negativity • Assuming everyone works
the same way
![Page 16: Managing Grumpy SRECon. key - USENIX · Managing Grumpy | SRECon 2016 Team Meetings Try • Set boundaries about expected language and behavior • Moderate - watch for word hogs,](https://reader035.vdocuments.us/reader035/viewer/2022081408/605c78240da94b5638698c60/html5/thumbnails/16.jpg)
Managing Grumpy | SRECon 2016
Drama
![Page 17: Managing Grumpy SRECon. key - USENIX · Managing Grumpy | SRECon 2016 Team Meetings Try • Set boundaries about expected language and behavior • Moderate - watch for word hogs,](https://reader035.vdocuments.us/reader035/viewer/2022081408/605c78240da94b5638698c60/html5/thumbnails/17.jpg)
Managing Grumpy | SRECon 2016
DramaTry
• Stop immediate bleeding • Take a timeout • Eat something • Provide forum for follow up • Close the loop
Avoid • Feeding the llama • Making immediate decisions
about long term goals • Drama fanout
![Page 18: Managing Grumpy SRECon. key - USENIX · Managing Grumpy | SRECon 2016 Team Meetings Try • Set boundaries about expected language and behavior • Moderate - watch for word hogs,](https://reader035.vdocuments.us/reader035/viewer/2022081408/605c78240da94b5638698c60/html5/thumbnails/18.jpg)
Managing Grumpy | SRECon 2016
Team Meetings
![Page 19: Managing Grumpy SRECon. key - USENIX · Managing Grumpy | SRECon 2016 Team Meetings Try • Set boundaries about expected language and behavior • Moderate - watch for word hogs,](https://reader035.vdocuments.us/reader035/viewer/2022081408/605c78240da94b5638698c60/html5/thumbnails/19.jpg)
Managing Grumpy | SRECon 2016
Team MeetingsTry
• Set boundaries about expected language and behavior
• Moderate - watch for word hogs, blame
• Try various methods - private, public, written, vocal
• Ask open questions and encourage feedback
Avoid • Skipping them • Allowing hostility to run its
course in the meeting - pause and follow up privately
• Using the meeting to shame a member of the team
• Allowing grumpy to take over
![Page 20: Managing Grumpy SRECon. key - USENIX · Managing Grumpy | SRECon 2016 Team Meetings Try • Set boundaries about expected language and behavior • Moderate - watch for word hogs,](https://reader035.vdocuments.us/reader035/viewer/2022081408/605c78240da94b5638698c60/html5/thumbnails/20.jpg)
Managing Grumpy | SRECon 2016
1:1s
![Page 21: Managing Grumpy SRECon. key - USENIX · Managing Grumpy | SRECon 2016 Team Meetings Try • Set boundaries about expected language and behavior • Moderate - watch for word hogs,](https://reader035.vdocuments.us/reader035/viewer/2022081408/605c78240da94b5638698c60/html5/thumbnails/21.jpg)
Managing Grumpy | SRECon 2016
1:1sTry
• Ask what is the one thing you can do to make their job easier this week
• Share your own stories • Listen • Have the hard conversations
Avoid • Skipping them regularly • Using them primarily as a
task status update • Monopolizing the time
![Page 22: Managing Grumpy SRECon. key - USENIX · Managing Grumpy | SRECon 2016 Team Meetings Try • Set boundaries about expected language and behavior • Moderate - watch for word hogs,](https://reader035.vdocuments.us/reader035/viewer/2022081408/605c78240da94b5638698c60/html5/thumbnails/22.jpg)
Managing Grumpy | SRECon 2016
Don’t take it home
![Page 23: Managing Grumpy SRECon. key - USENIX · Managing Grumpy | SRECon 2016 Team Meetings Try • Set boundaries about expected language and behavior • Moderate - watch for word hogs,](https://reader035.vdocuments.us/reader035/viewer/2022081408/605c78240da94b5638698c60/html5/thumbnails/23.jpg)
Managing Grumpy | SRECon 2016
Worth it
![Page 24: Managing Grumpy SRECon. key - USENIX · Managing Grumpy | SRECon 2016 Team Meetings Try • Set boundaries about expected language and behavior • Moderate - watch for word hogs,](https://reader035.vdocuments.us/reader035/viewer/2022081408/605c78240da94b5638698c60/html5/thumbnails/24.jpg)
SRE @ Fastly: A Whole New World | Engineering Summit 2016
ConclusionThank you.We’re hiring all kinds of folks
•www.fastly.com/about/careers