managing for safety excellence communicating for safety excellence moving from participation to...
TRANSCRIPT
Managing for Safety Excellence
Communicating for Safety Excellence
Moving From Participation to Commitment
Communicating for Safety Excellence
Problem to be Solved
Many of our safety messages are articulated through the verbal and written communication skills of our supervisors. Our line managers must have excellent industrial communication skills to ensure our messages are accurately transmitted to our employees.
Communicating for Safety Excellence
Learning Objectives
Supervisors will…
• Recognize the various types of communications we use.
• Describe several ways to improve safety meetings.
• Demonstrate the ability to develop and deliver a short safety talk.
Communicating for Safety Excellence
Interesting Thoughts
You can have brilliant ideas, but if you can't get them across, your ideas won't get you anywhere.
Lee Iacocca
“Meaningful participation leads to a sense of involvement which evokes a feeling of influence that generates psychological ownership that results in commitment.”
John Jones - President, Organizational Universe Systems
Communicating for Safety Excellence
Actions Speak Louder than Words
I “hear what you say” but “I see what you mean.”
Communicating for Safety Excellence
In Your World, Who Needs Safety?
• Workers
• Supervisors
• Management
• Contractors
• Clients
• Regulatory Agencies
• You?
Communicating for Safety Excellence
What behaviors and activities have you seen that are custom made to DESTROY commitment to
any cause?
What activities and behaviors have you witnessed that BUILT commitment to a cause?
Ways to Kill Commitment to Safety Principles
Communicating for Safety Excellence
Ways to Build Commitment
• Showing trust
• Believing that creativity and initiative are evenly distributed in your organization.
• Showing commitment
• Providing quality information - timely, wanted, accurate, useful, entertaining(?)
Communicating for Safety Excellence
How do we Communicate Safety at the Work Site?
1. New Employee Orientation
2. Training
3. Talks
4. Meetings
5. Posters
6. Memos
7. Email
Communicating for Safety Excellence
The Power of New Employee Orientation
• What is your most memorable moment from a first day on the job?
• You will never get a better chance to instill the professional attitudes you expect from a new employee than in the first few hours of employment.
• Workers have an overwhelming (even if unstated or unrecognized) desire to belong…
Communicating for Safety Excellence
The Three M’s of Training
Tell M
Show M
Watch M
Adults retain…• 10% of what is read• 20% of what is heard• 30% of what is seen• 40% of what is seen and heard• 70% of what is said by the adult learner, • 90% of what is both said and done
Connie Livingston BS, RN – CAPPA, 2002
Communicating for Safety Excellence
Training Pitfalls
Most supervisors use some assumptions about their workers. Some supervisors find it
useful to find out if they are right.
My first assumption about you is that we all see colors the same way.
Name these colors.
Communicating for Safety Excellence
Further Assumptions
Please read the following words out loud…
DOORLAMPDOG
CYCLE
Communicating for Safety Excellence
Can Your Assumptions Let You Down?
• Your task - say the color, not the word!
• Do you completely, fully and totally understand or do you still have questions?
• You have been trained, tested and deemed competent to do it on your own.
Communicating for Safety Excellence
Simple Practice Round
RedYellowGreenBlue
Communicating for Safety Excellence
Let’s Begin the Task
FLOORHATFALLCOAT
Communicating for Safety Excellence
Now up to Speed (Shout Them Out)
RedYellowGreenBlue
Communicating for Safety Excellence
Effective Group Meetings…
• Are often the only way that we can be sure that everyone has received a critical message in a timely manner.
• Create a cooperative climate through participation and group interaction.
• Give everyone the same attention and exposure to information.
• Help build your image as a leader in the minds of the team members.
Frank E. Bird Jr., pp.197 PLCL
Communicating for Safety Excellence
Other Communication Tools
• Visuals – minutes, notices, posters, signs – NOTE: Research shows they ‘disappear’ after 10 days.
• What makes a great video? – Always pre-screen your videos, choose the topic and
format carefully. Better no video than a bad one.• Demonstrations • You wearing the gear (hardhats and other PPE)• Shop Floor Corrections
– Never let an instance of non-compliance go unnoticed
Silence is Consent!
Communicating for Safety Excellence
Do Signs Convey Enough Warning?
• What does this say?• Does it say this?
Communicating for Safety Excellence
Consider Video Clipsto Make a Quick Point
• We use powerful tools - training is not an option.
• Watch out for “Line of fire” injuries when using power tools.
Nailgun.mpe
Managing for Safety Excellence
Safety Talks
Ya gotta just love them
Communicating for Safety Excellence
Problem to be Solved
Everyone, at times, needs to develop and deliver short topic presentations and many supervisors do not know how to start or what makes a good presentation. You may need training and practice to develop your presentation skills.
Communicating for Safety Excellence
Objectives
Supervisors will...– Describe where to start
– Recognize the importance of defining the topic and knowing their audience
– Describe some “do’s and don’ts” of talks
– Prepare a simple presentation
– Present a simple talk using an overhead projector.
Communicating for Safety Excellence
Giving a Safety Talk
• This is an important skill for every supervisor.• It is a primary information sharing process• Your workers hate boring talks that waste their time
(even though they are getting paid to be there). • Can be formal or informal, prepared or ad hoc• Can be free or purchased (watch accuracy)
• Subscriptions (often through the Safety Department)
• Make it interesting or your message may get lost.
Communicating for Safety Excellence
Getting Started
Communicating for Safety Excellence
Preparation
Gathering Information• Define your talk (problem to be solved)• Define your audience• What resources are available?• Who has to do the set up? Set Up• What is the room like? Shop Floor? Tables and Chairs?
• Is it quiet enough? Everyone must be able to see and hear your message or you are wasting their time.
Communicating for Safety Excellence
Preparation (continued)
• What presentation style is most appropriate?– Lecture, demonstration, practice sessions
• Prepare an Outline– Introduction: Tell them what you are going to tell them
– Body of talk: Tell them
– Conclusion: Tell them what you told them
• Organize your thoughts– Use a web
Communicating for Safety Excellence
Preparation & Practice
Write Your Draft• There is an old saying: “Get it writ, then get it right”
Prepare Final Version• Write or print your overheads. Write legibly & large.• Handouts are very useful if you have a lot of information
Practice! Practice! Practice!
Prepare the Room• Get there EARLY and get set up• STOP - Take a brief break
– Collect your thoughts (you deserve it)
Communicating for Safety Excellence
Today’s Talk is onWD-40
• Here is the MSDS and as you can plainly see, it contains life saving information on…– Hazardous Ingredients
– Physical Data
– Fire and Explosion
– Health Hazards
• Take a moment to read it and then sign the paper that you understand it.
• That’s all for today.
Communicating for Safety Excellence
Making the Presentation
• Do not read a script• Stand up• Watch your speed• Make eye contact with your audience• Watch bridging words like “Um”• Take questions during your presentation or leave
lots of time at the end• What if I goof?
You are in control! Have Fun!
Communicating for Safety Excellence
Let’s Practice
• Select one of the following topics:
• Using what you have learned today...– Prepare a 2 minute talk
– No more than 2 sheets
– Be ready to present in 20 minutes
– Have fun!
• LOTO • RSI’s
• MSDS • Slips, Trips & Falls
• Housekeeping • Emergency Response