managing employee engagement, hr communications … · 2014-12-09 · managing employee engagement,...

• Advised and consulted major companies including Global Blue, BP Australia, ANZ, Payless ShoeSource,Honeywell, Siemens, Standard Chartered Bank, GlaxoSmithKline, DBS, Ford, Walt Disney, CampbellSoup, Bang & Olufsen, HJ Heinz, and H&M

• Highly experienced Faculty Director at Clariden Global, whose executive education programs consistentlyachieved exceedingly high ratings

• More than 20 years of experience in conducting training courses across Asia and Australia

Faculty Director

Knowledge for the world business leaders C L A R I D E N March 2015

Australia

Tom Harbott leManaging DirectorTMA

Managing Employee Engagement, HR Communications and Company Culture

Tom Harbott le is the Managing Director of Training Managers of Australia Pty Ltd (TMA). With over 20 years of experiences in HR and leadership, executive programs led by Tom are one of the most highly-rated at Clariden. He has won multiple highly positive reviews from over 300 past participants with over half of the participants highlighted that his program has exceeded their own expectations.

Tom has advised and worked with some of the world’s most renowned companies. His clients include MNCs and global companies such as Global Blue, BP Australia, ANZ, Payless ShoeSource,Honeywell, Siemens, Standard Chartered Bank, GlaxoSmithKline, DBS, Ford, Walt Disney, Campbell Soup, Bang & Olufsen, HJ Heinz, H&M and many other major corporations. Tomhas led multiple executive programs previously including HR Performance Management & Improvement, Organizational Change, Behavioural Change and Eff ective Leadership for Middle and Senior Managers.

“I’m impressed with the dedication of the faculty who delivered the course in an eff ective way & his commitment to bring aboutthe necessary change in participants.”

– Global Production Manager, Hennes & Mauritz

4 Separately Bookable Sessions:Session A: 2 March 2015, Sofi tel Brisbane CentralSession B: 5 March 2015, Intercontinental SydneySession C: 9 March 2015, Hyatt Regency PerthSession D: 12 March 2015, Intercontinental Melbourne The Rialto

Program:

Location:

4 Separately Bookable Sessions:

Managing Employee Engagement, HR Communications and Company CultureAustralia

Session A: 2 March 2015, Sofi tel Brisbane CentralSession B: 5 March 2015, Intercontinental SydneySession C: 9 March 2015, Hyatt Regency PerthSession D: 12 March 2015, IntercontinentalMelbourne The Rialto

Early Bird 1 (Register & pay by 12 January 2015):Early Bird 2 (Register & pay by 9 February 2015): Regular Tuition Fee:

Group discount of 10% for 2nd participant from the same organization. For limited time only by 9 February 2015 register 3 participants and the 4th participant will receive a complimentary seat (One discount scheme will apply).

AU$1,495AU$1,595AU$1,695

EXECUTIVE SUMMARY

2Contact Admissions Offi ce at +61 3 9909 7310 | [email protected] | www.claridenglobal.com

2015 Clariden Global Executive Education

Managing Employee Engagement, HR Communications and Company CultureFACULTY DIRECTOR

Tom Harbott le is the Managing Director of Training Managers of Australia Pty Ltd (TMA). With over 20 years of experiences in HR and leadership, executive programs led by Tom are one of the most highly-rated at Clariden.He has won multiple highly positive reviews from over 300 past participants with over half of the participantshighlighted that his program has exceeded their own expectations..

Tom has advised and worked with some of the world’s most renowned companies. His clients include MNCs andglobal companies such as Global Blue, BP Australia, ANZ, Payless ShoeSource, Honeywell, Siemens, StandardChartered Bank, GlaxoSmithKline, DBS, Ford, Walt Disney, Campbell Soup, Bang & Olufsen, HJ Heinz, H&Mand many other major corporations. Tom has led multiple executive programs previously including HR Performance Management & Improvement, Organizational Change, Behavioural Change and Eff ective Leadership for Middleand Senior Managers.

Tom Harbott leManaging DirectorTMA

• Advised and consulted major companies including Global Blue, BP Australia, ANZ, Payless ShoeSource,Honeywell, Siemens, Standard Chartered Bank, GlaxoSmithKline, DBS, Ford, Walt Disney, CampbellSoup, Bang & Olufsen, HJ Heinz, and H&M

• Highly experienced Faculty Director at Clariden Global, whose executive education programs consistentlyachieved exceedingly high ratings

• More than 20 years of experience in conducting training courses across Asia and Australia

This highly interactive one-day executive program looks at approaches, tools and techniques to maintain, measure and improve employee engagement, company culture and HR communications across your organization. In a recent Harvard Business Review survey, over 70% of respondents believed that high levels of employee engagement is one of the most important factors in bringing success to organizations.

ProgramEssence:

In this comprehensive program, participants will gain a clear understanding on the key elements and structures needed to support a successful employee engagement plan. You will learn to develop and execute a strategy designed to maintain and improve employee engagement within your organization. Participants will also learn the importance of managing organization culture and values, not just in words, but translated into actions and behaviours. In addition, you will discover proven techniques and strategies on delivering HR communications that will allow you to manage diffi cult changes successfully. You will be engaged in concepts, group discussions on case studies developed by Harvard Business School, and other real-world case studies.

This program is led by Tom Harbott le, our faculty director with more than 20 years of leading programs in HR and leadership. Tom has been highly-rated by clients worldwide. His clients in Australia include Global Blue, BP Australia, ANZ, Payless ShoeSource, Honeywell, Siemens, GlaxoSmithKline, Ford, Walt Disney, Campbell Soup, Bang & Olufsen, HJ Heinz and H&M.



Managing Employee Engagement, HR Communications and Company Culture

PROGRAM OVERVIEW

The need for employee engagement has never been stronger - bulging bonus packages are no longer an eff ectivemeans to motivate workers and organizations have to devise new strategies to reward and drive employees toperform their best for the organization. With the invaluable benefi ts that employee engagement brings to improvingproductivity levels and revenue gains for an organization, business leaders are now more than ever paying att entionto the strategic imperative of an engaged workforce.

More than 1000 studies have affi rmed how employee engagement closely impacts performance; it is no secret thatengaged employees perform well and exceed expectations. Yet, according to Gallup’s new 142-country study on theState of the Global Workplace, a mere 13% of employees worldwide are engaged at work - being psychologicallycommitt ed to their jobs and making positive contributions to their organizations. This number can be much higher,if HR professionals possess the relevant skills needed to build an organizational culture that fosters strong employeeengagement. With our highly interactive and practical executive program, you will be well-equipped with thenecessary skills to transform your organization into a highly engaged one. It will focus on maximizing the bestpractices in devising employee engagement strategies and acquiring skills and techniques that can be fl exiblyused and adapted to achieve the goals of your organization.

Specifi cally tailored for Middle to Senior level HR professionals, you will understand how engaged leaders havea multiplier eff ect that positively infl uences employee engagement. The program also highlights the eff ects oforganizational rules and culture on employee relations and will enable HR professionals to gain the knowledge andskills necessary to anticipate, address and diff use workplace issues that may interfere with employee engagementand the fulfi lment of business objectives.

Tom Harbott le, our faculty director with more than 20 years of coaching and business management experience,will provide expert guidance in introducing diffi cult behavioural change and overcoming barriers to developing engagement as part of your organizational strategy, as well as how to connect with your employees at an emotionallevel and motivate them to become “connected and committ ed” to the organization. Featuring Harvard businesscase studies, workshop discussions, role plays, up to date models, strategies and implementation plans that can be applied immediately to any situation, you will be able to utilize these skills in your work to elevate the productivitylevel of your organization.

Through the dynamic, hands-on nature of this program, you will be challenged to experiment with new approachesduring the applied learning sessions, receive constructive feedback and insights from faculty and fellow participants,and leave with specifi c action steps for resolving current and future challenges.



WHO WILL BENEFIT THE MOST

LEARNING OBJECTIVES

This highly interactive program is designed for Executives, Managers, Directors and Heads of Departments in, but notlimited to, Human Resource, Talent Management, Employee Engagement, Succession Planning, Manpower Planning,Organizational Development, Workplace Relations & Compliance, Employee Relations, Talent & Recruitment,Remuneration, Compensation & Benefi ts, People Development as well as Managers or those in the business lookingto improve employee engagement levels in their workplace.

• Understanding the principles behind employee engagement – what those principles are, why they should beembraced and how to successfully introduce an employee engagement initiative

• Learn how to design and manage successful implementation of employee engagement plan with buy-insfrom senior leaders to managers and employees

• How to translate “Corporate Culture and Values” statements into meaningful behaviors that support andencourage employee engagement

• How to introduce diffi cult behavioral change and how to overcome resistance and scepticism to new initia-tives

• How to persuade and infl uence others even if you do not have direct authority• How to use Performance Management to establish and promote employee engagement• How to measure the eff ectiveness of employee engagement• How to use feedback techniques to support employee engagement

Program Details

CPD CERTIFICATION DETAILS

This course has been independently certifi ed as conforming to accepted CPD guidelines. On average, this executive program contributes 8 hours towards your CPD.

Delegates must register at the start and close of each workshop to be awarded a certifi cate of completion.


Program Outline & Agenda


SESSION ONE – WHAT IS EMPLOYEE ENGAGEMENT?This session gives participants the understanding of what employee engagement is, what underpins the practice, how it works and why it should be a cornerstone for the success of all organizations with employees.

Topics include:• Defi ning employee engagement• Explaining the dynamic components of employee engagement as demonstrated by the organization through

the behaviours of the leaders, managers and employees• Identifying the knowledge, skills and competencies required to have successful employee engagement

SESSION TWO – EMPLOYEE ENGAGEMENT PRINCIPLESUnderstanding why some organizations excel at employee engagement whilst others have challenges is a critical insight into forming a strong employee engagement strategic plan.

This session explores:• The key elements and structures needed to support employee engagement – the components of how to get the

best from staff • The roles of the leaders and managers in employee engagement including identifying and understanding their

own behaviours• The importance of “Corporate Culture and Values” not being just words but translated into behaviours and

actions• The impact of Emotional Intelligence on employee engagement• The connection between Performance Management on employee engagement and the long term viability of

employee engagement

SESSION THREE – THE SKILLS NEEDED FOR EMPLOYEE ENGAGEMENT – PART ONEHow the leaders and managers behave will help or hinder the successful introduction of employee engagement. This session looks at the key skills all the stakeholders need in order to achieve lasting success.

Topics include:• Leadership and Management behaviours – what makes eff ective leaders• Emotional Intelligence and how to manage diffi cult and emotional situations• The impact of management behaviours and infl uence of language and words• Eff ective feedback techniques including how to give feedback to sensitive people on sensitive topics• How to build important relationships

SESSION FOUR – THE SKILLS NEEDED FOR EMPLOYEE ENGAGEMENT – PART TWOGett ing the concept of employee engagement accepted, overcoming resistance and introducing initiatives are the vital skills that all leaders, managers and employees need to know. This session gives participants the practical methods and expertise to achieve consistent success for these competencies.

Topics include:• How to introduce diffi cult change• Gett ing to “Yes” – power, infl uencing and persuasion• Gett ing past “No!”• Saying “No!” and not appearing to be negative• Managing diff erences and confl ict resolution• Motivational factors and infl uencers• Understanding personality based behavioural diff erences

SESSION FIVE – PRACTICAL APPLICATION, STRATEGIC PLANNING, FOLLOW UP and GROWTHOnce the concept of introducing employee engagement has been agreed to and a strategic plan has been implemented, it is not unusual for people to revert back to their previous behaviors and standards. This session looks at how the process of employee engagement can be maintained, measured and enhanced.

SESSION SIX – PRACTICAL APPLICATIONThis session allows participants the opportunity to workshop their own specifi c challenges through group work or individual coaching.

REGISTRATION PAGE

Knowledge for the world business leaders C L A R I D E NMANAGING EMPLOYEE ENGAGEMENT, HR

COMMUNICATIONS AND COMPANY CULTUREMarch 2015 | Australia

Booking Contact (Approving Manager) Mr/Mrs/Ms:_____________________Job Title:_________________________ Department:_____________________Telephone:_______________________ Fax:____________________________Email:____________________________________________________________Organization:_____________________________________________________Address:___________________________________________________________________________________________________Postal Code:____________

I would like to receive more information on hotel accommodation using Clariden Global coporate rate.

Please register the following participant for this seminar.(Please tick □ to select your seminar(s). You may tick more than one.)

PAYMENT METHODS

GROUP DISCOUNTS

BY CHEQUE / BANK DRAFT :Made payable to CLARIDEN GLOBAL INTERNATIONAL LIMITED and mail to: 3 International Business Park, #04-29, Nordic European Centre, Singapore 609927.BY TELEGRAPHIC TRANSFER TO:Bank Name: Standard Chartered BankBank Code: 7144Bank Branch Code: 001Bank Address: 6 Batt ery Road, #01-01 Singapore 049909Bank Account No: 0107775042Bank Account name: CLARIDEN GLOBAL INTERNATIONAL LIMITEDSWIFT Code: SCBLSG22Please note that all bank charges are to be borne by participants. Please ensure Cla-riden Global International Limited receives the full invoiced amount.Note: Please include invoice number on all payment types and yourcompany’s name in your payment instructions for our reference.CREDIT CARD:To make payment by credit card, please call our client services hotline at+61 3 9909 7310.

Combination of diff erent participants from the same company is allowed. For 2 registrations from the same company and billing source, the 2nd participant enjoys a 10% discount.

For registrations before 9 February 2015 and for 3 or more participants, the 4th participant will receive a complimentary seat

4 WAYS TO REGISTER

Email: [email protected]

Fax: +61 3 9909 7788

Call: +61 3 9909 7310

Website: www.claridenglobal.com

HOW TO REGISTER AND PAYAn invoice and registration confi rmation will be sent within 7 days, please contact us if you have not heard from us within 7 days. Payment can be made by credit card, by bank transfer or by cheque made payable to “Clariden Global International Limited”. ALL PAYMENTS MUST BE RECEIVED IN ADVANCE OF THE EVENT.ACCOMMODATION

Accommodation is not included in the program fee but you will be entitled to use our corporate rate for your accommodation. Information will be sent along with your registration confi rmation.

CANCELLATIONS AND SUBSTITUTIONSOnce we have received your booking, the place(s) are confi rmed. No refunds will be made for any cancellations, however, program credits of equivalent value only applicable for Clariden Global events will be provided. Credits can only beredeemed for 1 program and is valid for only one (1) year from date of issue.

Substitution with a qualifi ed candidate is allowed by providing at least 5 working days of advance notice to Clariden Global. One time substitution is allowed with no charges. Subsequent substitutions will be charged 10% admin fee.

ALL CANCELLATIONS MUST BE RECEIVED IN WRITTEN FORM

PLEASE NOTE: Clariden Global International Limited reserves the right tochange the content and timing of the programme, the speakers and the date and venue due to reasons beyond their control. If in the unlikely event that the course is cancelled, Clariden Global International Limited will refund the full amount and disclaim any further liability.

ENQUIRIES: If you have any queries about registration or payment please do not hesitate to contact our client services department on +61 3 9909 7310.

PRIVATE DISCLOSURE STATEMENT: Any information provided by you in relation to this event is being collected by Clariden Global International Limited and will be held in the strictest confi dence. It will be added to our database for the primary purpose of providing you with information about future events and services.

Visit us at www.claridenglobal.com for upcoming events

FOR OFFICIAL USEFEE RECEIVED REFERENCE L5034/HY/ML

Seminar

Session A: 2 March 2015, Sofi tel Brisbane Central

Session B: 5 March 2015, Intercontinental Sydney

Session C: 9 March 2015, Hyatt Regency Perth

Session D: 12 March 2015, Intercontinental Melbourne

The Rialto

AU$1,495

AU$1,495

AU$1,495

AU$1,495

AU$1,595

AU$1,595

AU$1,595

AU$1,595

AU$1,695

AU$1,695

AU$1,695

AU$1,695

1st Early Bird Fee

(If payment & registrations are received

by 12 January 2015)

2nd Early Bird Fee

(If payment & registrations are received

by 9 February 2015)

Regular FeePer Participant

PROGRAM FEES

1st Participant Name (Mr/Mrs/Ms):_____________________________________Job Title:___________________ Department:_____________________________Telephone:___________________________ Fax:___________________________Email:_____________________________________ Date of Birth:______________

2nd Participant Name (Mr/Mrs/Ms):_____________________________________Job Title:___________________ Department:_____________________________Telephone:___________________________ Fax:___________________________Email:_____________________________________ Date of Birth:______________

3rd Participant Name (Mr/Mrs/Ms):_____________________________________Job Title:___________________ Department:_____________________________Telephone:___________________________ Fax:___________________________Email:_____________________________________ Date of Birth:______________

4th Participant Name (Mr/Mrs/Ms):_____________________________________Job Title:___________________ Department:_____________________________Telephone:___________________________ Fax:___________________________Email:_____________________________________ Date of Birth:______________

Seminar(s): Session A Session C□ □




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Session B

Session B

Session B

Session B

Session D

Session D

Session D

Session D

This course has been independently certifi ed as conforming to accepted CPD guidelines. Delegates must register at the start and close of each workshop to be awarded a certifi cate of att endance. Participants may earn CPD hours aft er att ending this executive program

EARN CPD HOURS

managing employee engagement, hr communications … · 2014-12-09 · managing employee engagement,...

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