managing e governance in pakistan

MANAGING E-GOVERNANCE

IN PAKISTAN

Asif Kabani, MBA

Deputy Director, Decentralization Support Program, NPSO

Asian Development Bank & Ministry of Finance

Government of Pakistan, Islamabad, Pakistan

© 2005

MANAGING E-GOVERNANCE IN PAKISTAN3rd International Conference on E-Governance Dec 9-11. 2005

By: Asif Kabani, ICEG 2005

PRESENTATION OULINE1 – Managing E-Governance in Pakistan

What is E-Governance, Definition and Situational Analysis of E-governance

2 - Strategic Impact of e-governance in Pakistan

Vision for E-Government in Pakistan, Roadmap for E-Government Programme and Components

3 - Target of e-governance and Impact

4 – Process of E-Governance

(Experience & Recommendations for Strategic Initiative)

1: PUBLISH - using ICT to expand access to government information

2: INTERACT - broadening civic participation in government

3-TRANSACT: Making government services available online

5- Process of Transforming Governments through E-Government

6- Five Elements of Successful E-Governance Transformation

7- Recommendations: Civic Engagement



MANAGING E-GOVERNANCE IN

PAKISTAN

1. What is E-Governance

2. Definition

– The definition of e-governance is “the use of information and communication

technologies, and particularly the Internet, as a tool to achieve better government”.

– The e-governance is more about government than about “e”. Governments are

adopting information society tools and working practices to remain responsive to

citizens’ needs.

– The impact of e-governance is simply better government, by enabling better policy

outcomes, higher quality services, greater engagement with citizens, and by improving

efficiency, contributing to economic policy objectives and advancing the public reform

agenda. OECD, 2000

3. Situational Analysis of E-governance

RS. 2.6BN PLAN FOR E-GOVERNANCE IN PAKISTAN: KARACHI, Oct 14, 2001



http://images.google.com/imgres?imgurl=http://www.ameinfo.com/images/news/6/5606-ibm.jpg&imgrefurl=http://www.ameinfo.com/news/Company_News/I/IBM_Middle_East/more7.html&h=170&w=260&sz=14&tbnid=i6pHvRfk2DgJ:&tbnh=69&tbnw=107&hl=en&start=7&prev=/images%3Fq%3De-government%2BPakistan%26svnum%3D10%26hl%3Den%26lr%3D%26domains%3Dhttp://www.kabani.co.uk

STRATEGIC IMPACT OF

E-GOVERNANCE IN PAKISTAN

1. Vision for E-Government in Pakistan

– awareness of government information and government services

accessible and available to citizen’s i.e Access to Justice, Service

Delivery at the grass root level and Planning & Development

2. Roadmap for E-Government

National IT Policy 2000 approved

3. Programme Components Providing services through internet through the GoP

web portal, www.pakistan.gov.pk)

Provision of services through Kiosks and ATMs

IT Skills enablement of government functionaries

Networking of government organizations

Comprehensive automation of government



Donate Online @ President Relief

Funds for Earthquake Victims

www.presidentofpakistan.gov.pk

http://www.pakistan.gov.pk/

TARGET OF E-GOVERNANCE AND

IMPACT• Citizen Online - provision of services through GOP portal: (Completed)

• Salary Disbursement through ATMs

• IT Skills Training program for Probationary Government Officers (Completed)

• Process Mapping for improving efficiency at Ministry of Science & Technology: (Completed)

• Survey of Federal Divisions for LAN & Hardware Requirements: (Completed)

• Federal Government Data Center: (under implementation)

• Electronic Office at Ministry of Information Technology (MoIT): (under implementation)

• Secure Electronic Communications and Office Automation at Prime Minister's Secretariat: (under implementation)

• Project "Lexicon, Machine Translation & Text-To-Speech Urdu Software". (under implementation)

• Access to Statutory/Case Laws at District Bar Associations (under implementation)

• E-Enabling of Majlis-e-Shoora (National Assembly of Pakistan and Senate of Pakistan): (under implementation)

• Technical Support to IT Departments of Provinces and Azad Jammu & Kashmir: (under implementation)

• Online Recruitment System for Federal Public Service Commission: (under implementation)

• E-Services for Submission of Documents at Securities Exchange Commission of Pakistan: (under implementation)

• E-Services to Citizens in Food, Agriculture and Livestock Sector: (under implementation)

• E-Services for Commissioner's Office, Islamabad: (under implementation)

• E-Services for Islamabad Police (under implementation)

• E-Services for Capital Development Authority: (under implementation)

• Online Processing of Hajj Applications (under implementation)

• Hospital Management Information System for PIMS: (under implementation)

• Hospital Management Information System for CDA Hospital: (under implementation)

• Automation of Patent Office (under implementation)

• E-Enablement of Press Clubs (under implementation)



TARGET OF E-GOVERNANCE AND

IMPACT (Continued)

• E-Enablement of Establishment Division

• Enterprise Budget System for Finance Division

• PSDP Management System for Planning Division

• E-Enablement of Civil Services Academy

• E-Services for Ministry of Health

• E-Services for Ministry of Interior

• E-Services for Ministry of Population Welfare

• Automation of Estate Office, Ministry of Housing & Works

• Capacity building of SMEs for online submission of returns for SECP

• Business Intelligence & information dissemination by SECP

• Market monitoring & surveillance at SECP

• Content Development Cell

• Consultancy for formulating of projects for online services

• Consultancy for Re-engineering of GoP business processes

• District Government Automation - DG Khan

• District Government Automation - Rawalpindi

• Provincial Government Web sites www.punjab.gov.pk vs www.sindh.gov.pk

• Managing Transition through support for accounts systems in the Government on NAM/SAP/R3 Solution (Ministry of Finance)

• Database on Taxes and Taxpayers in Tando Adam, Sindh

• Capacity Building /Technical Support to National Finance Commission (NFC) Secretariat

• Institutional Development of PFCs

• E-Justice sponsored by UNDP

• Gender Mainstreaming United Nations Development Program with Government



http://pakistan.gov.pk/e-government-directorate/projects/EGDProjects(EstabDiv).pdf



http://pakistan.gov.pk/e-government-directorate/projects/EGDProjects(Health).pdf




http://pakistan.gov.pk/e-government-directorate/projects/EGDProjects(Interior).pdf




http://pakistan.gov.pk/e-government-directorate/projects/EGDProjects(PopulationWelfare).pdf




http://pakistan.gov.pk/e-government-directorate/projects/EGDProjects(DGKHAN).pdf





http://pakistan.gov.pk/e-government-directorate/projects/EGD-Projects(RWPDistt).pdf





http://www.punjab.gov.pk/

http://www.sindh.gov.pk/

PROCESS OF E-GOVERNANCE(Experience & Recommendations for Strategic Initiative)

Process of E-Governance

1: PUBLISH - using ICT to expand access

to government information

2: INTERACT - broadening civic

participation in government

3: TRANSACT: Making government

services available online




PUBLISH: using ICT to expand access to government information

• Governments generate huge volumes of information, much of it potentially useful to individuals and businesses.

• The Internet and other advanced communications technologies can bring this information quickly and more directly to citizens.

• Enabling citizens and businesses to readily access government information without having to travel to government offices, stand in long lines or pay bribes can be a revolutionary advance for nations wracked by inefficient bureaucracy and corruption.

Recommendations for Publish Projects:

1. Begin with a strategy to get information online, with appropriate milestones.

2. Post information of value to people in their daily lives, and emphasize local language content.

3. Consider a mandate that all agencies publish a specified range of information online.

4. Seek attainable results using available resources.

5. Design sites so they are easy to maintain, and sustain funding to ensure that information is updated regularly.

6. Focus on content that supports other goals, e.g. economic development, anti-corruption, attracting foreign direct investment.

Case Example: Government of Colombia Portal - a one-stop portal for access to government information. and Case Example: TaniNet



http://www.gobiernoenlinea.gov.co/

http://www.taninet.com.my/


INTERACT - broadening civic participation in government

• E- governance has the potential to involve citizens in the governance process

• Strengthening civic engagement contributes to building public trust ingovernment.

• Interactive e-governance involves two-way communications, starting with basicfunctions like email contact information for government officials or feedbackforms that allow users to submit comments on legislative or policy proposals.

Recommendations for Interact:

1. Show citizens that their engagement matters, by informing them of the outcomes of their online comments.

2. Break down complex policy issues into easy-to-understand components.

3. Be proactive about soliciting participation; use traditional media to publicize online consultations.

4. Engage citizens collaboratively in the design phase.

Case Example: Namibian Parliamentary web site - inviting citizens to

participate online in their national government. OECD: Engaging Citizens Online for Better Policy-making, Armenia: Online Forum., UNDP Armenian web site http://www.undp.am, China: NGOs partner with ministries to assist in implementation of China's e-governance strategy.,



http://www.oecd.org/pdf/M00039000/M00039857.pdf





http://www.forum.am/

http://www.undp.am/

http://www.undp.am/

http://www.undp.am/

http://www.acca21.org.cn/english/index.html

http://www.sdl.hitachi.co.jp/english/themes/security/rd200218.gif


TRANSACT: Making government services available online

• Governments can create websites that allow users to conduct transactions online.

• As the private sector in developing countries is beginning to make use of the Internet to offer e-commerce services

• Governments will be expected to do the same with their services. • Potential cost savings, accountability through information logs and productivity

improvements will be important drivers.

Recommendations for Transact Projects:

1. Target audiences that will have immediate use for the online services.

2. Enlist the support of those who will be using the site and address the concerns of government workers whose role will change as a result of the innovation.

3. Integrate e-governance with process reform, streamlining and consolidating processes before putting them online.

4. Create a portal for transact services.

Case Example: E-Procurement System, Chile/Pakistan - Revamping offline rules and regulations in order to establish an efficient online procurement system.

Case Example: Pakistan Public Procurement Authority (PPRA) www.ppra.org.pk

Latest update from EDG www.pakistan.gov.pk



http://www.compraschile.cl/Publico/entrada_publico.asp



http://www.ppra.org.pk/

PROCESS OF TRANSFORMING

GOVERNMENTS THROUGH

E-GOVERNMENT



MODEL OF PAST

MODEL OF FUTURE/PRESENT

FIVE ELEMENTS OF SUCCESSFUL

E-GOVERNANCE TRANSFORMATION

1) Process Reform

Already initiated through (ADB/Worldbank/UN) to support Govt.

2) Leadership

At all levels of Government (Federal/Provincial/Local) also Secretariate

3) Strategic Investment

Partnerships with Private Sector - Public sector and Donors/other Govts.

4) Collaboration

Synergies with CSOs/NGOs, Donors, Foras, and other Governments

5) Civic Engagement

Consult widely in designing systems and keep in mind differences in

local culture when seeking to engage citizens



RECOMMENDATIONS

“Once governments (Federal/Provincial/local) commit

to strategies transforming their governance

processes, significant challenges and

opportunities will arise during their

implementation the e-governance initiatives

especially country like Pakistan”

and

“Developing nations of South Asia

To Fight Poverty & Corrupt”



MANAGING E-GOVERNANCE

IN PAKISTAN

Asif Kabani, MBA

Deputy Director, Decentralization Support Program, NPSO

Asian Development Bank & Ministry of Finance

Government of Pakistan, Islamabad, Pakistan

© 2005



Thank You.