managing customer services 2
TRANSCRIPT
MANAGING-CUSTOMER-SERVICES.COMPANY OVERVIEW P2P 360.
SUBMITTED TO MD.HASAN
SUBMITTED BY.
ABOUT-P2P P2P-IS A BANGLADESHI BASED INTERIOR-EXTERIOR AS WELL TOTAL HOME SOLUTION ONE STOP SERVICE,CONCERN OF GPH BANGLADESH. P2P THAT MEANS PLAN TO PERFECTION FOR CUSTOMER. IN 2016,IT HAS FORMED ITS OPERATIONS.LOATION:MEHEDIBAG,GOALPAHAR-MOAR.MOTTO:BASE-TO-TOP-ONE-STOP.BUSINESS-TYPE:IMPORTED-ITEMSMission To achieve ultimate customer satisfaction by providing quality products, personalize
level of service and making continuous improvements in every step of customer experience.
Vision To attain superior professional standard through quality, commitment, innovation
and usage of new technology.
ABOUT P2PCOMPANY LOCATION:MEHEDIBAG,GOALPAHARMOAR• Type Of Business • One-stop solution for building, construction and refurbishment of any structure
and material supplies on those projects. From conceptualization to maintenance of the completed projects everything will be catered under one roof.
• Planning & Design• Engineering• Construction• Architecture.• Interior & Exterior.• Commercial.• Residential.• Industrial.• Eco ideas.• Life Style.• Building Materials.• One Stop Service
PRODUCTS
• DOORS• FASCINATING-WALLPAPERS• TILES• SANITARY• FURNITURE.• KITHCEN-SOLUTION• WOODEN-TILES• CURTAIN• LOCKS• LUXARY-SOFA• SHOW..PIECE• ETC
ACCORDING-TO-VARIOUS-MODEL-ANALYIS
ATTENTION:p2p-attracts-easilyPeopleINTEREST:p2p-is-very-interistingDESIRE: obviously-every-items-are-desirable.ACTION: impressive-and-lucrative.
According-to-SWOT-model-P2PSTRENGTH-WELL-DECORATED,HOT-PLACE-,GOOD-MATERIALS,GOOD-SERVICE-PROVIDER,STAFFS-ARE-COMMUNICATIVE.
WEAKNESS:EXPENSIVE,FRAGILE-ITEMS.OPPORTUNITIES:FOR-CUSTOMER-ONE-STOP-SOLUTION.
THREATS:EXPENSIVE,MARKET-AVAILABILITY.
ACCORDING-TO-7PPRICE-EXPENSIVE
PLACE-HOT-PLACE
PROCESS-FAST
PRODUCT-MODERN
PEOPLE-COMMUNICATIVE
PHYSICAL-EVIDANCE-IT-HAS-EXISTING
PROMOTION-IT-DEVELOPING-DAY-BY-DAY.
SELLING-GRAPHSSales
DOORWALLPAPERFURNITUREFITTINGSCURDINSHOWPIECE
OVERALL-PRODUCTS
KYC-KNOW-TO-YOUR-CUSTOMER
PLATINUM
GOLD
SILVER
BRONJE
RECOMMENDATION• AS-WE-STUDENT-OF-BUSINESS.-OVERALL-COMPANY-• WAS-GOOD-MAJORITY-WAS-IMPORTED-• BANKOK-CHINA-BASED• 10-18-PERCENT-EXPENSIVE-THAN-JUBLEE-ROAD-RETAILER.• -SERVICE-PROVIDER-SALES-PEOPLE-WERE-EXCELLENT-AT-P2P.