managing competence in a vuca world

Value. Innovation.OnTheJobTraining.com

“Chaos” Henderson Art - UK

Shaun Browne

Managing Competence

in a VUCA World

1Thursday, 9 April, 15

What is VUCA?

OnTheJobTraining.comVolatile2Thursday, 9 April, 15

What is VUCA?

OnTheJobTraining.comUncertain3Thursday, 9 April, 15

What is VUCA?

OnTheJobTraining.comComplex4Thursday, 9 April, 15

What is VUCA?

OnTheJobTraining.comAmbiguous5Thursday, 9 April, 15

How Did VUCA Develop?

OnTheJobTraining.comThe Military6Thursday, 9 April, 15

10 VUCA TrendsRick Voirin - Fuqua School of Business - Duke University - Durham N.C.

• Creativity - “Maker Culture”

• Clarity for the future

• Complex Uncertainty - Seeing Opportunities

• Immersive Learning

• Bio-Empathy - Nature’s POV - The Big Picture

• Constructive Leadership

• Rapid Prototyping - Try Many to Find the Best One

• Smart Mob Organizing - Problem Solving

• Commons Creating - User Generated Shared Assets - Benefit Others - Flicker - Wikipedia - World of Warcraft

• Shape your Future

OnTheJobTraining.com


How ‘VUCA’ is Your Organization?


Non-VUCA VUCAInformation Scarcity Information Abundance

Stable, Predictable Work Changing, Unknown Work

Valued TraitsIntellect, Diligence, Obedience

Valued TraitsInitiative, Creativity, Passion

Work - Tied to Location Work - Anytime, Anywhere

First Learn, Then Work Work is Learning, Learning is Work

Individual Silos, Workers and Orgs Connected, Sharing Workers and Orgs


Tell Us Something About Yourself

• Who are you?

• Which column describes your organization?

• What are you expecting to achieve today?

• How can everybody help you?



How ‘VUCA’ is Your Organization?


Non-VUCA VUCAInformation Scarcity Information Abundance

Stable, Predictable Work Changing, Unknown Work

Valued TraitsIntellect, Diligence, Obedience

Valued TraitsInitiative, Creativity, Passion

Work - Tied to Location Work - Anytime, Anywhere

First Learn, Then Work Work is Learning, Learning is Work

Individual Silos, Workers and Orgs Connected, Sharing Workers and Orgs


Ideas / Strategies To Adapt To VUCA?


Increase Information?

Manage Changing, Unknown Work?

Promote Valued Traits?

Arrange for Anywhere, Anytime Work?

Create a Learning Environment?

Encourage Sharing


Team Activity

1. Flip Chart

2. Groups

3. Discuss

4. Record

5. Appoint

6. Present



How Can We Adapt To VUCA?

Help people know (What)

+

Help people do (How)

+

Help people understand (Why)

=

Manage Competence and Capability



Adapting to VUCA by Managing Competence

• Knowledge Management (What)

• Process Management (How)

• Sense-Making (Why)



Seven Steps to Manage Moving Toward VUCA

• Standards

• Training

• Application

• Routine

• Results

• Revise

• Support



Change - What Usually Happens?



Change - What Usually Happens

0

25

50

75

100

S T A R R R S



Change - What Usually Happens?


• You lose...

• Productivity

• Profits

• Performance

• People


Change - What You Want To Happen

0

25

50

75

100

S T A R R R S


80%

98 - 100%


Setting Standards - The Starting Point

• Find out what people need to know

• Find out what people need to do

• Find out what your customers want



Setting Standards - The Starting Point

• Knowledge

• Competencies

• Expectations



Define Competence

• What does a ‘good job’ look like? (Performance)

• Who’s the best? ( Model)

• Who knows? (Subject Matter Experts)



Design Competence - Develop Categories



Design Competence - Define SKEB

SMEs Collaborate - Determine - Agree

1 Skills Proficiency, facility, dexterity, developed through training and experience

2 Knowledge Familiarity, awareness, or understanding gained through exposure or study

3 Experience Direct participation in events or activities

4 Behaviors The manner in which someone functions or operates

Improve Production Capacity

S EK IPCB+ + + =



Design Competence - Standard Work Instructions

1. Select Target Process

2. Learn Lay-out of Target Process

3. Observe / Collect Data / Take Pictures (Process Sequence)

4. Review Draft SWI / SOPs

5. Test and Revise

6. Second Observation / Data Collection / Photography

7. Finalize and Distribute



Standard Work Instruction - Finalized



Standard Work Instruction - Finalized

Frequent

Occasional

Novice / New



Designing Competence - Train New Process

• Train

• Coach

• Fine-tune

• Deploy



Designing Competence - Train New Process

• Job Performance Order

• Reverse Order

• Most Difficult First

• Sectional Delivery

• Critical First

• Easy to Hard

• Simple to Complex



Ride A Bicycle

• Train Anyone, Any Age, to Ride A Bicycle

• 4 ‘Rules’• You cannot touch the learner’s bike

• The learner cannot be hurt

• No training wheels or other aids

• Under 60 minutes



Team Activity

1. Flip Chart

2. Groups

3. Discuss

4. Record

5. Appoint

6. Present



It Can Be Done!

• https://www.youtube.com/watch?v=612HpAPIExs

• https://www.youtube.com/watch?v=pRk1bahf0

• https://www.youtube.com/watch?v=QMlyCOtMt1s

• https://youtu.be/pRk1xZbahf0



https://www.youtube.com/watch/v=612HpAPIExs

https://www.youtube.com/watch/v=612HpAPIExs

https://www.youtube.com/watch?v=pRk1bahf0

https://www.youtube.com/watch?v=pRk1bahf0

https://www.youtube.com/watch?v=QMlyCOtMt1s

https://www.youtube.com/watch?v=QMlyCOtMt1s

https://youtu.be/pRk1xZbahf0

https://youtu.be/pRk1xZbahf0

It Can Be Done!


<iframe width="854" height="510" src="https://www.youtube.com/embed/pRk1xZbahf0"

frameborder="0" allowfullscreen></iframe>


https://www.youtube.com/embed/pRk1xZbahf0




Designing Competence - What’s Important?

• What are the four skills?

• What sequence should they be taught in?



Designing Competence - What’s Important?

• What are the four skills?

• Balance

• Steering

• Braking

• Pedaling



Designing Competence - Skill Application

• Apply, Practice, until performance reaches standard



Designing Competence - Achieve Routine

• Review performance to ensure routine is maintained



Designing Competence - Measure Results

• Measure performance using regular metrics



Designing Competence - Measure Results

• What metrics does your organization use?



Designing Competence - Revise

• Revise process when necessary

• Adapt to changes in process, work flow, requirements

• Retrain, if necessary

• Depends on the scale of the change



Designing Competence - Sustainability

• Ensure performance continues

• Monitor metrics

• Reward the performance you want



S T A R R R S

• Standards

• Training

• Application

• Routine

• Results

• Revision

• Sustainability 0

25

50

75

100

S T A R R R S

“Normal” Enhanced




• Specializing in Job Skills Training

• Standard Work Instructions

• Designing Competence - WHYSEEQ®

• Every Buddy A Trainer®

• On the Job Training

• STARRRS© Learning Assessments

• One Way... Right Way©

• Regulated Industries



Value. Innovation.OnTheJobTraining.com

“Chaos” Henderson Art - UK

Shaun Browne

Thank You!


managing competence in a vuca world

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