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CONFERENCE www.fleming.events 3 rd Annual 21 - 22 February 2018 | Le Meridien München Hotel Munich, Munich, Germany Motor Insurance Summit Managing claims and cost efficiency under digital disruption Featuring Connected Insurance

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Page 1: Managing claims and cost efficiency under digital ... · effectively and efficiently using a Green Card system to improve claims of trailers and ... communicate with your clients

ConferenCe

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21 - 22 February 2018 | Le Meridien München Hotel Munich, Munich, Germany

Motor Insurance Summit

Managing claims and cost efficiency under digital disruption

Featuring Connected Insurance

Page 2: Managing claims and cost efficiency under digital ... · effectively and efficiently using a Green Card system to improve claims of trailers and ... communicate with your clients

Key Takeaways: Lowering the costs of claims handling in an era

of high- tech cars

effectively and efficiently using a Green Card system to improve claims of trailers and imported cars

Introducing new products to reflect the evolution of the market towards electric and autonomous cars

The value of creating separate products for car-shared vehicles and the benefits of using telematics in them

The impact of car terrorism on insurance companies and their clients and how to avoid reputation risk

Discuss the question of the customer-related processes and implementation of new distribution channels

Correctly motivate and introduce black boxes for the lowest cost while maintaining their precision

The possibilities of using fleet and corporate big data to better understand retail customers

Improving the negative perception of car insurance companies and improving customer satisfaction

Numerous Expert panel discussions

2 streams during first day

Extended networking breaks

Fast-fire Session

Sli.do and interactive polling

Special features:

Why to attend:• 2 Streams Focused on Implementing

telematics and changing environment of motor insurance

• Maintaining profit and lowering claims costs

• Effectively dealing with cross-border claims

• Legal challenges of semi-autonomous driving systems

Partners

Associate partner: Silver partner:

Page 3: Managing claims and cost efficiency under digital ... · effectively and efficiently using a Green Card system to improve claims of trailers and ... communicate with your clients

Roberto TosiAllianz Partners GermanyHead of Underwriting & Reinsurance – Automotive

James TuckerAllianz United KingdomManager, Smart Technologies

Thomas ZulianiGenerali ItalyHead of P&C Product Underwriting & Development

Our Prestigious speakers

Our Chairmen

Anderas GruberHelvetia AustriaHead of Motor

David WilliamsAXA United KingdomTechnical Director

Barbara PepponiGroupama ItalyNon-Life Director

Ben HowarthAssociation of British InsurersSenior Policy Adviser

Patricia Seidel GarpedalLänsförsäkringar SwedenHead of Motor

Leonhard GrimmMunich Re GermanyTreaty Manager

Mathias Schubert Gen Re, GermanyFormer Vice President of Underwriting

Bernrd KnofMarsh GermanyChief Operating Officer

Danijela ZiserSwiss Re GermanyClaims expert, Vice President

Jonathon ValentineThingCo Limited United KingdomCTO

Adriana GouveiaFidelidade PortugalMarketing & Clients | Innovation & Projects

Russell Corbould-WarrenUber NetherlandsHead of EMEA Insurance

Crispin MogerMarmalade United KingdomCEO

Harald TrautschDolphin AustriaCEO

Louis Peñadrive&win SpainManaging Director

Juergen PalmbergerVienna Insurance Group AustriaHead Of Performance Management Motor

Marc SordoniUnipol RE ItalyCEO

Laura AgopyanInterEurope Law Services ItalyManaging Director

Falk AlbesMunich Re GermanySenior Telematics Expert

Luigi MonettaOCTO Telematics GermanySales Manager

Leonhard GrimmMunich Re GermanyTreaty Manager

Anderas GruberHelvetia AustriaHead of Motor

Falk AlbesMunich Re GermanySenior Telematics Expert

www.fleming.events tel.: + 421 257 272 232 email: [email protected]

Page 4: Managing claims and cost efficiency under digital ... · effectively and efficiently using a Green Card system to improve claims of trailers and ... communicate with your clients

DAY 121st february 2018

8:30 Registration

8:45 Welcome note from Fleming

8:55 Opening remarks from the Chairman

9:00 Speed networking kick-off !To boost networking and interactivity right from the beginning, we will start the conference with a small networking exercise. Don’t forget to bring your business cards and may the best man win!

9:15 OPENING PANEL DISCUSSION: Impact of Terrorism on Motor InsuranceIn this panel discussion we will start with a presentation from Mrs. Garpedal who wasprofessionally and personally involved in a terrorism attack •Who is responsible for claims handling?•Avoiding and minimizing potential financial and

reputation risks•How to prepare a legal framework to protect car

owners and victims of attacksPatricia Seidel Garpedal, Länsförsäkringar Sweden, Head of Motor

Anderas Gruber, Helvetia Austria, Head of Motor

10:15 Connecting the Insurance and Consumer Ecosystems to accelerate innovation•15 years of valuable experience within the

Insurance Telematics Industry•Building a sustainable business model which

brings immediate benefit to all stakeholders in the value-chain

•„Data" and „IoT“ - the essence of octo´s next Generation Platform to answer fundamental questions Insurers have

•Accelerate innovation through transformation: many use cases, multiple sensors, one platform.

•How to make Insure-Tech “Smarter” with a Tag.Luigi Monetta, OCTO Telematics Germany, Sales Manager

10:45 Networking coffee break

Explore the city you are in!You can visit the Viktualienmarkt, a daily food

market and square with 140 stalls and shops

for flowers, exotic fruit, game, poultry, spices,

cheese, fish, and more.

www.fleming.events tel.: + 421 257 272 232 email: [email protected]

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DAY 121st february 2018

11:30 Introducing new products focused on new car categories•How to introduce your new products focused

on electric and autonomous cars to your customers

•exploring technical areas of these new car categories to offer better coverage and customer satisfaction

•experimenting in pricing and product introduction for this small market to better understand other products

•Are shared vehicles and other shared platforms also worth special coverage plans?

Bernrd Knof, Marsh Germany, Chief Operating Officer

12:00 BIG DEBATE: Effectively combating claims inflation •Maintaining profit while being affected by the

internal situation of a country •Correctly identifying possible influences and

adapting your product strategy accordingly•What are the new approaches to identify

fraudulent claims?Danijela Ziser, Swiss Re Germany, Claims expert, Vice PresidentDavid Williams, AXA United Kingdom, Technical Director

12:45 Fast Fire Session•During this quick session our speakers

nominated by you will be answering all of your questions allowed to answer only Yes or no

14:00 Innovating the business of motor insurance •Introducing data & big data into your company •How to use big data right and penetrate the

market properly•Automation and connecting everything •Penetrating the market of new technologies

Russell Corbould-Warren, Uber Netherlands, Head of EMEA Insurance

11:30 Applying telematics product offerings within the current insurance program•An effective way of integrating telematics

offerings•reviewing existing policies to determine

the up-sell

Adriana Gouveia, Fidelidade Portugal, Marketing & Clients | Innovation & Projects

12:00 BIG DEBATE: Breaking down the customer-based insurance programs •exploring the customer needs within the

business development•How to lead Usage-Based Insurance (UBI)

to success•Comparing different approaches to the

Pay-As-You-Drive (PAYD) programJonathon Valentine, ThingCo Limited United Kingdom, CTOBen Howarth, Association of British Insurers, Senior Policy AdviserMarc Sordoni, Unipol RE Italy, CEO

12:45 Using Smart Contracts & Cryptocurrency in Insurance Telematics Applications•How to build an ecosystem that really engages

customers•How to build user stories that include monetary-

like transactions using blockchain technology•How to create a constantly varying, valuable,

and highly engaging customer experience

Harald Trautsch, Dolphin Austria, CEO

14:00 Holistic approach in Generali Group for connected products development•What is a connected experience in insurance?•Analytics as enabler for each step of connected

product development•Key learnings

Thomas Zuliani, Generali Italy, Head of P&C Product Underwriting & Development

Changing environment of motor insurance Telematics business cases

13:00 LUNCH

www.fleming.events tel.: + 421 257 272 232 email: [email protected]

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14:30 Regulatory changes in the UK and their impact on Europe as a whole•What are the best and worst case scenarios of

Brexit for customers in mainland europe?•How to deal with the impact of the price spike

for imported cars and its impact on business •Coping with the surrounding regulatory

environment with local legislation

Ben Howarth, Association of British Insurers, Senior Policy Adviser

14:30 ROUNDTABLE DISCUSSION: Breaking the conservative way of knowing the customer QUESTION A: Who is the right target group for telematics?QUESTION B: What mistakes need to be avoided when approaching new customer?QUESTION C: How to build loyal bond with customer of telematics?

15:00 Networking Coffee Break

DAY 121st february 2018

Changing environment of motor insurance Telematics business cases

15:45 Legislation & influence of semi-automated vehicles•Who will be liable in the case of an accident? •Moving towards claims management for

automated cars while not harming customer experience

•How are regulations addressing these questions?

Mathias Schubert, Gen Re Germany, Former Vice President of Underwriting

16:15 Combating the trend of technology driven rising claims costs•The impact of high premiums on the market and

coping with them •Maintaining profit in a time where all claims are

considered high-tech•Creating a profitable and affordable repair

network•How to challenge oeMs’ procedures for

lowering cost and better customer experienceDavid Williams, AXA United Kingdom, Technical Director

15:45 Moving from Telematics to Smart Home•What technology and proposition knowledge

can be transferred?•What are the different technical solution

options?•What are the challenges and how should we

innovate?•What are the security risks?

James Tucker, Allianz United Kingdom, Manager, Smart Technologies

16:15 Digitization of your interaction with clients•Using and creating the right platforms to

communicate with your clients•What to watch out for when creating your

mobile app environment•Insurance services for clients in the digital era Barbara Pepponi, Groupama Italy, Non-Life Director

www.fleming.events tel.: + 421 257 272 232 email: [email protected]

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16:45 Global OEM Products and their implementation•Global, regional vs Local Products•external challenges e.g. Client/Consumer, oeM•external challenges e.g. Legal, regulator related

Roberto Tosi, Allianz Automotive Germany, Head of Underwriting & Reinsurance

16:45 Marketing to Generation Z•The importance in championing young people•Tackling the barriers to reach and engage with

Generation Z•How to remain agile in an ever-changing

industry Crispin Moger, Marmalade, United KingdomCEO

17:15 Closing remarks from the chair

17:25 All participants are invited for a cocktail reception

Changing environment of motor insurance Telematics business cases

DAY 121st february 2018

application Use sli.do live application for Q&A, Polls and Slides at our events

Ask questionsVote in pollsSee the up–to–date agendaView slides in real time

and download themDiscuss topics via

the interactive wallnetwork with other delegates

on-line

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DAY 222nd february 2018

8:30 Registration and morning coffee

8:50 Opening remarks from the chairman

9:00 MORNING DISCUSSION: Traditional vs. Telematics•How to bring a customer mindset into the new

era of telematics•Analyzing the scope of opportunity for insurers

with telematics in europe over the next decade•Analyzing the success stories from the UK, Italy

and beyond•Understanding how to push forward the value •overcoming the limitations of telematics

Jonathon Valentine, ThingCo Limited United Kingdom, CTO

Barbara Pepponi, Groupama Italy, Non-Life Director

Marc Sordoni, Unipol RE Italy, CEO

9:45 CROSS BORDER CLAIMS IN ITALy: Cost Reduction through Operational Excellence and integrated Cooperation•reducing indemnities in Mass Claims and High

Value Bodily Injury Claims•Combatting fraud: managing big data and

driving investigation result as a key for success•The impact of Legal Professionalism, operational

excellence and IT•Integrated Cooperation between Claims

Specialists in Italy and foreign Motor Insurers

Laura Agopyan, InterEurope Law Services Italy, Managing Director

10:15 Morning coffee break

www.fleming.events tel.: + 421 257 272 232 email: [email protected]

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DAY 222nd february 2018

11:00 Innovating telematics by introducing P2P approach•What drive&win is all about and why its different•Whats behind the scenes of drive&win•The 7 key take-aways from 20 years in the sector•drive&wins hurdles to successLuis Peña, drive&win Spain, Managing Director

11:30 Technology of Black Boxes create “real” value?•The application of this technology is enabling

a better assessment of damages, reducing on compromise, introducing new scientific evidence to mitigate for example whiplash claims, as well as reducing fraud. In brief, we are working on Claims know-how asymmetry.

•reconstruction claims algorithm leads to a significant reduction in Loss ratio.

•GDPr and data quality are strategic issues for the future of the insurance sector.

•Self-driven car are arriving and may represent a true challenge for the insurance market. A Clear and deep revision of our most important product MTPL.

Marc Sordoni, Unipol RE Italy, CEO

12:00 Telematics from a reinsurance perspective: How Munich Re adds value to its clients

Leonhard Grimm, Munich Re Germany, Treaty Manager

Falk Albes, Munich Re Germany, Senior Telematics Expert

12:30 Feedback sessionDuring this session we will have 10 minutes to leave us a feedback. After lunch we will be choosing from feedbacks winner for very interesting prize!

12:45 LUNCH

13:45 Raffle time!Leave us a feedback and win a prize!

14:00 Sum-up HackatonSmall groups brainstorm on specific topics, ideas, outcomes and thoughts. each table will nominate a leader to summarize the findings and key takeaways of the conference.

14:30 Closing remarks form the Chairman and farewell coffee

I would like to thank everyone who has helped with the research and organization of this event - especially the expert advisers and speakers - for their commitment, time and support.Boris Stankovič, Conference Producer T:+421 257 272 181E:[email protected]

www.fleming.events tel.: + 421 257 272 232 email: [email protected]

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David WilliamsAXA United KingdomTechnical Director

David has over 30 years’ experience in General Insurance, roles including Chief Commercial Underwriter at one of AXA’s largest branches, reinsurance Manager, Casualty Insurance Manager, before moving to claims in 2003. After leading AXA’s Personal & Commercial Claims Teams, David returned to Underwriting as Managing Director, Underwriting, and now has a broader role reporting in to Ceo Brendan McCafferty, as part of the newly recombined AXA general insurance businesses in the UK

He was heavily involved in the government and ABI responses to the ‘Liability Crisis’ way back just after the Access to Justice Act, and continues his lobbying work as the insurance industry looks to remove unnecessary costs and delay from the current adversarial compensation process. He is an outspoken critic of Claims farming, Credit Hire, High Legal Costs and exaggerated Whiplash Claims.

As well as operating at an executive level within AXA Insurance, David is a non executive Director of AXA Assistance UK, Vice President of the CII and Chair of the CII Underwriting faculty. He is Chair of the recently formed Autonomous Driving Insurance Group and rISCAuthority, was previously a member of the national Stakeholder Council for the Governments ‘Workplace Health Connect’ initiative during its currency, and was a Director of Thatcham, the Insurance Industry Motor Vehicle research Institute for four years.

He is a member of various AXA Group Boards and has represented the UK on Asbestos, Health, Pollution and fraud issues. He speaks regularly at conferences and other events in the UK and europe on a variety of subjects including most recently, improving customer service, flooding, climate change, Big Data & Driverless cars

David has also appeared on BBC Breakfast TV, Sky, Channel 4 and BBC news, as well as radio 4’s ‘Today’ Programme, being interviewed on topics varying from Compensation Culture to Business Crime.

David originally hails from Bristol (explaining his passion for Bristol rovers!) but now lives in Suffolk with his wife Catherine and two young sons evan & ryan.

Ben HowarthAssociation of British InsurersSenior Policy Adviser

Ben is Policy Adviser on the ABI’s Motor and Liability team. He has responsibility for managing and developing ABI's policy positions on a range of motor and liability issues including: road safety, especially for young drivers; driverless cars; telematics; and managing the ABI's strategic relationship with vehicle manufacturers.

Before joining the ABI in 2015 he spent three years working for a public affairs consultancy as research manager, and previously spent more than four years at DeHavilland, where he was a Parliamentary Analyst and then operations Manager.

He joined DeHavilland after completing an internship in the office of Labour MP fiona Mactaggart.

He has a BA in History and Politics and an Mres in economic and Social History, both from the University of exeter.

Danijela ZiserSwiss Re GermanyClaims expert, Vice President

Danijela Ziser joined Swiss re in 1994 (former Bavarian re). She is a Claims expert, responsible for the Claims Management in Central and eastern europe, including russia & CIS and the former Yugoslavian countries.

Previously, she was responsible for The Claims Management in Italy, Austria, Portugal and Switzerland.

Danijela has a degree in Business Administration in Insurance and is a fellow of the Chartered Insurance InIn 2014 she was appointed Head of Product and helped to develop and launch new automobile, life and health products. During 2016 she led the creation of the Innovation area and has since been responsible for its development.

She is passionate about digital, technology and user experience that directly or indirectly impacts the financial business.

Harald TrautschDolphin AustriaCEO

Harald is a serial entrepreneur, innovator, marketer, and a passionate electronic engineer, with a strong focus on human-centered design and business modeling. He holds a Master's degree in organizational Development, received a dual MBA from the University of Minnesota - where he is a Carlson Scholar - and the Vienna University of economics and Business, with honors, and is an alumnus from Stanford University’sd.school.

Since his first startup at the age of 21, Harald has started several successful ventures. With Dolphin Technologies (Vienna, Austria), now market leader for insurance telematics in the German speaking market, he invented a telematic control system for parking heaters in passenger cars, and kick-started insurance telematics in Central europe. In 2007 he co-founded Blue Monkeys (Vienna, Austria), a software and app development company, and in 2012 he started everbill, Inc. in Mountain View (CA), a venture capital backed SAP-like product for startups and SMBs as software as a service application.

from 2007 to 2012 he was Chief Marketing officer with octo Telematics, and has also been a delegate for the Austrian federal Ministry of Transport, Innovation and Technology regarding eCall, the prospective automatic crash notification infrastructure for cars. He led the national eCall platform at the Austrian level, contributed to the european platform in Brussels, and published several research papers.

Harald has been a visiting lecturer at a number of universities and is currently teaching Marketing & Sales and entrepreneurship at the Austrian University for Applied Sciences. from 2007 to 2011 he has been responsible for the content and presentation of the largest IT road-show in Austria, supporting thousands of entrepreneurs in applying new tools and technologies. He has also been a recurring keynote speaker at many international industry conferences.

Beside other awards Harald was elected 2nd place “Austrian entrepreneur of the Year” in 2003, received “Best Start-Up” at the AT Kearney “Best Innovator” awards in 2007, and the Austrian State Award for Multimedia & eBusiness in 2009. In 2013 he won the US-A Biz Award from the Austrian Chamber of Commerce.

Our Speakers:

www.fleming.events tel.: + 421 257 272 232 email: [email protected]

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Crispin MogerMarmalade United KingdomCEO

Crispin has spent over 20 years working in various management roles within the motor and insurance industry. As Managing Director of Marmalade, Crispin has made significant contributions to the company with gross profits now exceeding £3 million in two years, from £500,000 achieved in the first year of trading. In 2010 Marmalade was also listed as one of Start Up Magazine’s top 100 companies.

Immediately prior to joining Marmalade, Crispin worked as Sales Manager for Cars from europe, helping the company increase turnover from £280,000 to £560,00 in six months. He had a number of responsibilities including managing corporate accounts and development as well as working with manufacturers to secure competitive terms and efficient service throughout the company as a whole.

Crispin is an Honours graduate in History from London Metropolitan University and is a Member of Parliamentary Advisory Council for Transport Safety. He was also the recipient of the BT Business entrepreneur of the Year 2008. Crispin is a trained LTA Tennis coach and enjoys swimming and travelling.

Laura AgopyanInterEurope Law Services ItalyManaging Director

Since January 2014: Managing Director of the Italian branch of Intereurope AG european Law Service.

Professional background: Attorney at-law with extensive experience in litigation and in corporate, commercial and insurance law, with a particular emphasis on information technologies law, tort and product liability for prominent international law firms in Milan (Italy: rucellai & raffaelli Law firm, Ceriani e Assocati Law firm, Grippo Simmons & Simmons) before establishing her own law firm Studio Legale Laura Agopyan in Milan. Vast experience as legal counsel for Italian and foreign companies operating in international markets as well as for foreign Law firms whose clients operate in Italy.

Legal counsel of the association federsicurezza (rome) for Information Technology law and compliance privacy.

Speaker at international conferences and seminars focusing on tort law, international contracts and technological issues.

education: graduated in law at the University of Milan, Italy and admitted to the Milan bar.

Luigi MonettaOCTO Telematics GermanySales Manager

Luigi Monetta is Germany Sales Manager at octo Germany GmbH. After completing his studies at the University of Interpreters in naples, Mr. Monetta joined octo Telematics in 2007. There he contributed to the development of the first telematic projects in the Italian environment. Later, as Area Manager, he assumed responsibility for the foreign market. Mr. Monetta is since 2013 in charge of sales for the German branch of the company and is responsible for the regions Central and northern europe.

James TuckerAllianz United KingdomManager, Smart Technologies

James has worked in many fields of technology both inside and outside the insurance sector, including telematics, IoT, and cyber risks and autonomous vehicles. He is currently Manager, Smart Technologies for Allianz UK working to ensure the company is well positioned to exploit new opportunities in a world of accelerating technological change.

Barbara PepponiGroupama ItalyNon-Life Director

Barbara is non Life Director of Groupama Assicurazioni in Italy. During the last 3 years she has managed the development of the motor telematics portfolio in Groupama Assicurazioni , and related processes and services.

Before taking the responsibility of non Life Direction , she was Actuarial Director with the responsbility of managing the implementation of Solvency II  within Groupama Assicurazioni.

Prior to this, she worked as Audit and risk Director.

Qualified Actuary, Barbara started her career with Tillinghast where she worked, in Italy, Spain and UK as non-life consultant for 7 years, and then joined the royal Insurance group as a member of the team that launched the Motor direct operation in Italy.

Juergen PalmbergerVienna Insurance Group AustriaHead Of Performance Management Motor

Jürgen is Head of the Motor Insurance department at VIG. He is responsible for the Performance Management and Tracking of all VIG companies on a range of Underwriting- and Claims topics including also future topics like in-vehicle data and Telematics.

Before joining VIG group in february, 2017 he spent 14 years working for LeasePlan as the Head of Insurance Management where he built up the department and introduced a new software for accident and claims management.

Roberto TosiAllianz Partners GermanyHead of Underwriting & Reinsurance – Automotive

experienced executive / expert with a track record of success in the property/casualty direct and re-insurance industry.

over 20 years’ experience, with most in underwriting casualty products (Direct Insurer, Direct Broker and reinsurer)

Combined with experiences in Sales, Key Account Management, “new” Product development (europe, APAC), various Group IT and Tool Projects and risk Management

Broad product line and geographic experiences (eMeA, Asia and Americas) including working in APAC.

Segments: Private, retail, Commercial, Industrial, B2B2C, B2B

Falk AlbesMunich Re GermanySenior Telematics Expert

Spearheaded telematics product development for leading UK insurer

Lead telematics development and implementation initiatives

10+ years experience in motor insurance

Before joining Munich re, falk built his expertise in the UK, managing telematics projects for Direct Line Group in London.

falk holds a degree in business studies from Bremen University.

www.fleming.events tel.: + 421 257 272 232 email: [email protected]

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Leonhard GrimmMunich Re GermanyTreaty Manager

Project manager for multiple telematics projects in eU countries

Wide range of experience with motor insurance in eU and US markets

15+ years experience in global casualty treaty reinsurance

Before joining Munich re, Leo worked in the federal parliament of Germany and served as legal advisor.

Leo is a certified attorney with law degrees from the Universities of Munich and Berlin.

Jonathon ValentineThingCo Limited United KingdomCTO

Jonathon Valentine is Chief Technology officer at ThingCo, a new insurtech focussing on developing the next generation telematics, to offer a customer centric solution, build with a telematics focussed fnoL eco system. 

Previously Jonathon was a founding member and Head of Innovation at Insure the Box, the UK’s first telematics only car insurance offering. They sold over 800,000 policies, and during his time there, was PoST magazine’s rising Star as well as winning multiple industry awards for CArBS, the world’s first telematics fraud detection platform stitute.

She is member of the examination Committee of the IHK and DIHK for reinsurance topics.

Currently, she is completing the executive Master in Insurance in Munich.

Mathias Schubert Gen Re, GermanyFormer Vice President of Underwriting

Mathias is an attorney-at-law and has been working in casualty reinsurance for the last 30 years, in europe and also the United States.

Currently, he is still working within Gen re’s Continental european portfolio reinsurance network with a focus on complex accounts.

Also, he regularly publishes contributions about legal and insurance issues.

Russell Corbould-WarrenUber NetherlandsHead of EMEA Insurance

After 17 years experience in technical and senior leadership roles with Allianz, europ Assistance and Zurich, russell is now leading Uber’s work to transform insurance protections to benefit the millions of customers who use the Uber platform in  europe, the Middle east and Africa each day. 

russell has wide personal experience from within the insurance profession of the structural challenges to innovation faced by the  industry  (most recently as Commercial Underwriting Director for Zurich Municipal, Head of Technical Underwriting for Zurich’s UK General Insurance business and Head of Underwriting Transformation) and has spent the past 6 years innovating “from the inside”.  

now with Uber at the cutting edge of the future of Work and the Gig-economy he is building new strategic partnerships with established Global Insurers and finTech startups who can match the pace and scale of Uber to design new insurance protections that leverage the best mobile technologies and bring much needed innovations in insurance protections across across eMeA

russell is an Honors graduate from the Durban University of Technology and a member of the UK Chartered Insurance Institute.

Adriana GouveiaFidelidade PortugalMarketing & Clients | Innovation & Projects

Adriana Gouveia holds a degree in Communication Sciences and a Masters in Information Management: Marketing Intelligence from Universidade nova de Lisboa.

She began her career in the insurance sector in 2010 at fidelidade Seguros. In the Marketing Department she worked in different areas such as Digital, Product and Innovation. While working in the Digital area she contributed to the development of new online channels, such as websites, customer login and mobile platforms.

In 2014 she was appointed Head of Product and helped to develop and launch new automobile, life and health products. During 2016 she led the creation of the Innovation area and has since been responsible for its development.

She is passionate about digital, technology and user experience that directly or indirectly impacts the financial business.

Luis Peñadrive&win SpainManaging Director

Managing Director Drive & Win: Joined from MAPfre (20 years experience) where he was Director of their Centre of excellence for Usage Based Insurance (UBI) and Instrumental in the launch and development of YCAr (YCAr, MAPfre’s Telematics motor insurance product 1). Previous roles: Director of Strategic Planning & Innovation and Secretary of the Directive Commission and Head of the Underwriting Department of MAreS (MAreS, MAPfre AUToMÓVILeS rIeSGoS eSPeCIALeS2)

1 In november 2007 MAPfre launched a Telematics pilot test addressing 10.000 young drivers aged 18 to 30. The project was considered a success because less than one year from the initial launch, 10.000 new telematics policy-holders had enrolled. The initial results were so positive that the project became a product named YCAr.

In July 2008 YCAr was awarded the first ICeA-ACCenTUre Innovation Award for best innovative product in insurance. This product eventually reached the 82.000 policyholder mark(50M€ approx) with a proven 66% loss ratio by January 2011. It has been one of the most successful telematics projects within europe.

2 As a reaction to the launch of Direct Line in Spain, MAPfre launched MAreS in 1996 as an experiment with young drivers aged 18 to 25 to test direct underwriting and a new highly personalized “Tillinghast” rating system.

It was a big success and made a 10M€ technical profit at the end of 2002, leading MAPfre to reintroduce it to the main core of the business.

www.fleming.events tel.: + 421 257 272 232 email: [email protected]

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Darius Slavik | MD, Corporate Learning Programs

T: +421 257 272 180 | M: +421 918 447 166

CONTACT US TO GET STARTED

APPLY! Get the real ROI by achieving the highest implementation rate of your learning

CUSTOMIZE!in the privacy of your organization

ENGAGE! Make your onboarding and training count with our interactive e-learning programs

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Motor Insurance Summit21 - 22 february 2018 | Munich, Germany

27 € admin istration charge and 19% German VAT will be appliedPayment is required within 7 working days

If you wish to pay in USD ($) or GBP (£) please contact us for more details.

In the name of fleming events, s.r.o. I hereby declare fleming events, s.r.o. will adhere to this sales contract & terms & conditions

eDUArD VACULA, Director

Terms and Conditions:1. PAYMenT TerMS. Fleming Events, s.r.o. (hereinafter as “fe”) requires the full payment of the invoiced amount within 7 working days

from the issue date of the invoice. fe reserves the right to refuse entry to any client who does not pay the invoice in full and on time. If the payment is not received on fe’s account on the seventh day from the date of the issue of the invoice, fe is entitled to charge the Client an overdue interest of 5% p.a. for every day, for which the Cleint’s payment is overdue. The registration fee includes: conference documentation, admission to all conference sessions, lunches and refreshments, admission to networking social breaks during the event. The registration fee does not include: travel, hotel accommodation, transfers or insurance.

2. HoTeL ACCoMMoDATIon. overnight accommodation is not included in the registration fee. A reduced rate may be available for fe’s clients at the hotel hosting the event. The reservation form will be sent to the client after the venue has been confirmed, but no later than one month before the event begins.

3. CAnCeLLATIon BY CLIenT. The client has the right to cancel his/her participation in the event. Cancellation must be received by fe in writing, either by mail, email or fax. If the client cancels with more than one month’s advance notice before the start of the event, fe shall be entitled to retain and charge 50% of the total invoiced amount. If the client cancels with one month’s (or less) advance notice, or fails to attend the event, then the client shall not be entitled to any refund nor any discount. Client’s failure to attend the event does not cancel, decrease or in any matter waives the client’s obligation to fully pay the fee invoiced to the client by fe.

4. CAnCeLLATIon BY fe. While every reasonable effort is made to adhere to the advertised program, circumstances out of the control of fe can arise, which may cause changes in the program, including but not limited to changes in the content, date(s), location or venue, or special features of the planned event. Such circumstances include but are not limited to acts of terrorism, war, extreme weather conditions, compliance with government requests, orders and legal requirements, failure of third party suppliers to timely deliver, and failure to register the minimum targeted amount of attendees for a given event. fe reserves the right to change the content, date(s), location or venue and/or special features of an event, to merge the event with another event, or to postpone it or cancel it entirely as appropriate under the circumstances. Client agrees that fe shall not be liable for any cost, damage or expense which may be incurred by client as a consequence of the event being changed, merged with another event, postponed or cancelled and client agrees to hold fe harmless and to indemnify fe for any liability caused by any such changes, mergers, postponements or cancellations to the Client.

5. CAnCeLLATIon of THe eVenT. In case fe cancels the event, fe may offer the client a full credit up to the amount actually paid by the client to fe. This credit shall be valid for up to one year from the issue date of the invoice to attend any of fe’s events. The client shall not be entitled to this credit as a contractual right.

6. CLIenTS IDenTIfICATIon InforMATIon. By signing of this sales contract and these terms and conditions the client gives full right to fe to share the client’s identification information such as, but not limited to, client’s name, address, email addresses, phone numbers and names of representatives with third parties, which participated on the same event as the client.

7. GoVernInG LAW. This contract shall be governed and construed in accordance with the laws of the Slovak republic (not including its conflict of laws provisions). Any disputes arising out of this contract shall be brought before the courts of the Slovak republic situated in the city of Bratislava in the Slovak republic.

8. InDeMnIfICATIon. To the fullest extent permitted by the law, you agree to protect, indemnify, defend and hold harmless fe, its owners, managers, partners, subsidiaries, affiliates, officers, directors, employees and agents, from and against any and all claims, losses or damages to persons or property, governmental charges or fines, penalties, and costs (including reasonable attorney’s fees) (collectively “the Claims”), in any way arising out of or relating to the event that is the subject of this contract, and regardless of negligence, included but not limited to, Claims arising out of the negligence, gross negligence or intentional misconduct of fe employees, agents, contractors, and attendees; provided, however, that nothing in this indemnification shall require you to indemnify fe Indemnified parties for that portion of any Claim arising out of the sole negligence, gross negligence or intentional misconduct of the fe parties.

9. oTHer CUrrenCIeS. In case that client requests payment in other than fe’s official currency (eUr), fe reserves the right to apply 8% currency risk surcharge to the actual exchange rate.

10. oTHer ConDITIonS. Any terms or conditions contained in the client’s acceptance which contradict or are different from the terms and conditions of this registration document shall not become part of the contract unless individually negotiated with fe and expressly accepted by fe.

Under european Union and German tax regulations delegates are required to pay VAT in any conference taking place in Germany. Delegates may be entitled to reclaim this cost.

Sales Contract Code: BA fC 299_M

PLEASE COMPLETE THIS FORM AND SEND IT BACK TO:

PH O N E: + 421 2 57 272 232E-MAIL TO: [email protected]

OR FAX: + 421 255 644 490

Client Identification Details(Please complete form IN CAPITAL LETTERS for each client)

Ms Mrs Mr Surname:

Name:

Job Title:

Email:

Ms Mrs Mr Surname:

Name:

Job Title:

Email:

Ms Mrs Mr Surname:

Name:

Job Title:

Email:

Company/Organisation Details

Name:

VAT Number: (VAT No. for EU members / Tax Number for non-EU members)

Contact person:

Email:

Address:

City:

Country:

Phone:

Nature of business:

Website:

Payment MethodPlease debit my

Visa Eurocard / Mastercard Amex Diners club

Card Billing Address:

Street:

City: Post/Zip Code

Card Holder´s Name:

Card Holder´s Signature:

Card Number:

Visa CVC Number or Eurocard/Mastercard CVV Number or Amex DBC

3 or 4 digit code on the back or front of the card

Valid from Expiry Date

I agree to Fleming Events, s.r.o. debiting my card.

Authorization and Acceptance of Sales Contract & Terms & ConditionsI hereby declare I am authorised to sign this contract and terms & conditions in the name of the company/organisation:

Name:

Date:

Signature: Booking is invalid without a signature

Agreed Price of the Service

€ 3099per delegate

Consultant / Solution Provider

€ 1198 per delegate

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