managing change rose clements / hr director – microsoft

14

Upload: verity-george

Post on 17-Jan-2016

217 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: MANAGING CHANGE ROSE CLEMENTS / HR DIRECTOR – MICROSOFT
Page 2: MANAGING CHANGE ROSE CLEMENTS / HR DIRECTOR – MICROSOFT

MANAGING CHANGE

ROSE CLEMENTS / HR DIRECTOR – MICROSOFT

Page 3: MANAGING CHANGE ROSE CLEMENTS / HR DIRECTOR – MICROSOFT

“The journey of discovery is not

always about seeking new lands, but in seeing with new

eyes” Marcel Proust

Page 4: MANAGING CHANGE ROSE CLEMENTS / HR DIRECTOR – MICROSOFT

THE CHANGE CURVEStability(denial)

Capability(commitment)

Doubt(resistance)

Hope(exploration)

Contentment Comfort Perceived

competence Clarity Relationships Security

EnthusiasmConfidenceSatisfactionProductivityCommitmentNew stability level

Denial Confusion Loss Blame Incompetence Regrets Fears

Change Exploration Skill development Connections More clarity Inquiry Direction

Where Are You?

Where Is Your

Business?

Page 5: MANAGING CHANGE ROSE CLEMENTS / HR DIRECTOR – MICROSOFT

TRANSITION vs. CHANGE

Page 6: MANAGING CHANGE ROSE CLEMENTS / HR DIRECTOR – MICROSOFT

THE TRANSITION PROCESSNEW BEGINNINGS(recommitment)

ENDINGS(reconciliation)

EXPLORATION(reorientation)

DenialAnxiety

ShockFear

StressConfusion

Avoidance

Scepticism

Creativity

Acceptance

Impatience

HopeEnergy

EnthusiasmProductivity

Page 7: MANAGING CHANGE ROSE CLEMENTS / HR DIRECTOR – MICROSOFT

THE TRANSITION PROCESSNEW BEGINNINGS(recommitment)

ENDINGS(reconciliation)

EXPLORATION(reorientation)

DenialAnxiety

ShockFear

StressConfusion

Avoidance

Scepticism

Creativity

Acceptance

Impatience

HopeEnergy

EnthusiasmProductivity

Page 8: MANAGING CHANGE ROSE CLEMENTS / HR DIRECTOR – MICROSOFT

THE TRANSITION PROCESSNEW BEGINNINGS(recommitment)

ENDINGS(reconciliation)

EXPLORATION(reorientation)

DenialAnxiety

ShockFear

StressConfusion

Avoidance

Scepticism

Creativity

Acceptance

Impatience

HopeEnergy

EnthusiasmProductivity

Page 9: MANAGING CHANGE ROSE CLEMENTS / HR DIRECTOR – MICROSOFT

THE TRANSITION PROCESSNEW BEGININGS(recommitment)

ENDINGS(reconciliation)

EXPLORATION(reorientation)

DenialAnxiety

ShockFear

StressConfusion

Avoidance

Scepticism

Creativity

Acceptance

Impatience

HopeEnergy

EnthusiasmProductivity

Page 10: MANAGING CHANGE ROSE CLEMENTS / HR DIRECTOR – MICROSOFT

KEY TO SUCCESSFUL TRANSITION

Information

Support

Structure

The Four P’sPurposePicture

PlanPart

ClarityWhat is ending…And what is not.

ClimateBe deliberate and

About inclusive

Page 11: MANAGING CHANGE ROSE CLEMENTS / HR DIRECTOR – MICROSOFT

A STRATEGIC FIVE STEP PROCESS

1. Establish the case for Change

2. Develop a Vision for Success

3. Build the Game Plan

4. Manage the Transition

5. Sustain Momentum by building Habitual Practice

Page 12: MANAGING CHANGE ROSE CLEMENTS / HR DIRECTOR – MICROSOFT

YOUR ROLE IN LEADING CHANGE

NEW BEGINNINGSENDINGS EXPLORATION

Be Empathetic

Mark the ending

Acknowledge lossesReinforce need for change

Share informationProvide structure

Celebrate progress

Define roles & responsibilities

Provide training

Encourage personal responsibility

Discover the future togetherBuild alliances

Celebrate success

Ensure meaningful work

Be approachable

Page 13: MANAGING CHANGE ROSE CLEMENTS / HR DIRECTOR – MICROSOFT

Call to Action…• Understand the Change Curve• Apply the five step strategic plan• Three keys to success:

Information, Structure, Support

Page 14: MANAGING CHANGE ROSE CLEMENTS / HR DIRECTOR – MICROSOFT