managing change in challenging times. randall... · managing change in challenging times: choosing...
TRANSCRIPT
![Page 1: Managing Change in Challenging Times. Randall... · Managing Change in Challenging Times: Choosing the Right Change Approach By Randall Benson, MBA. The banking industry today is](https://reader030.vdocuments.us/reader030/viewer/2022041101/5ed95fd0f59b0f56f45f5f79/html5/thumbnails/1.jpg)
Managing Change in Challenging
Times:Choosing the Right Change Approach
By Randall Benson, MBA
![Page 2: Managing Change in Challenging Times. Randall... · Managing Change in Challenging Times: Choosing the Right Change Approach By Randall Benson, MBA. The banking industry today is](https://reader030.vdocuments.us/reader030/viewer/2022041101/5ed95fd0f59b0f56f45f5f79/html5/thumbnails/2.jpg)
The banking industry today is
navigating a sea of change.
![Page 3: Managing Change in Challenging Times. Randall... · Managing Change in Challenging Times: Choosing the Right Change Approach By Randall Benson, MBA. The banking industry today is](https://reader030.vdocuments.us/reader030/viewer/2022041101/5ed95fd0f59b0f56f45f5f79/html5/thumbnails/3.jpg)
HR and training professionals can
equip employees to sail through
these turbulent waters.
![Page 4: Managing Change in Challenging Times. Randall... · Managing Change in Challenging Times: Choosing the Right Change Approach By Randall Benson, MBA. The banking industry today is](https://reader030.vdocuments.us/reader030/viewer/2022041101/5ed95fd0f59b0f56f45f5f79/html5/thumbnails/4.jpg)
Employees who handle
change well reach their
objectives.
![Page 5: Managing Change in Challenging Times. Randall... · Managing Change in Challenging Times: Choosing the Right Change Approach By Randall Benson, MBA. The banking industry today is](https://reader030.vdocuments.us/reader030/viewer/2022041101/5ed95fd0f59b0f56f45f5f79/html5/thumbnails/5.jpg)
Here’s evidence.
![Page 6: Managing Change in Challenging Times. Randall... · Managing Change in Challenging Times: Choosing the Right Change Approach By Randall Benson, MBA. The banking industry today is](https://reader030.vdocuments.us/reader030/viewer/2022041101/5ed95fd0f59b0f56f45f5f79/html5/thumbnails/6.jpg)
In virtually every circumstance,
some change strategies are
dramatically better than others.
![Page 7: Managing Change in Challenging Times. Randall... · Managing Change in Challenging Times: Choosing the Right Change Approach By Randall Benson, MBA. The banking industry today is](https://reader030.vdocuments.us/reader030/viewer/2022041101/5ed95fd0f59b0f56f45f5f79/html5/thumbnails/7.jpg)
By choosing the right change
strategy, the odds of succes
skyrocket.
![Page 8: Managing Change in Challenging Times. Randall... · Managing Change in Challenging Times: Choosing the Right Change Approach By Randall Benson, MBA. The banking industry today is](https://reader030.vdocuments.us/reader030/viewer/2022041101/5ed95fd0f59b0f56f45f5f79/html5/thumbnails/8.jpg)
The Cynefin Framework helps people
choose a successful change strategy.
![Page 9: Managing Change in Challenging Times. Randall... · Managing Change in Challenging Times: Choosing the Right Change Approach By Randall Benson, MBA. The banking industry today is](https://reader030.vdocuments.us/reader030/viewer/2022041101/5ed95fd0f59b0f56f45f5f79/html5/thumbnails/9.jpg)
The Cynefin Framework is an
outgrowth of complexity theory.
![Page 10: Managing Change in Challenging Times. Randall... · Managing Change in Challenging Times: Choosing the Right Change Approach By Randall Benson, MBA. The banking industry today is](https://reader030.vdocuments.us/reader030/viewer/2022041101/5ed95fd0f59b0f56f45f5f79/html5/thumbnails/10.jpg)
Cynefin starts out with three
system states:
![Page 11: Managing Change in Challenging Times. Randall... · Managing Change in Challenging Times: Choosing the Right Change Approach By Randall Benson, MBA. The banking industry today is](https://reader030.vdocuments.us/reader030/viewer/2022041101/5ed95fd0f59b0f56f45f5f79/html5/thumbnails/11.jpg)
The Ordered state is divided
to add granularity.
![Page 12: Managing Change in Challenging Times. Randall... · Managing Change in Challenging Times: Choosing the Right Change Approach By Randall Benson, MBA. The banking industry today is](https://reader030.vdocuments.us/reader030/viewer/2022041101/5ed95fd0f59b0f56f45f5f79/html5/thumbnails/12.jpg)
The result is four Cynefin
domains.O
rdere
dN
on-o
rdere
d
![Page 13: Managing Change in Challenging Times. Randall... · Managing Change in Challenging Times: Choosing the Right Change Approach By Randall Benson, MBA. The banking industry today is](https://reader030.vdocuments.us/reader030/viewer/2022041101/5ed95fd0f59b0f56f45f5f79/html5/thumbnails/13.jpg)
Complex Complicated
SimpleChaotic
Disordered
The Cynefin Framework uses system states.
Systematic Practice
Best Practice
Emergent Practice
Novel Practice
OrderNon-order
![Page 14: Managing Change in Challenging Times. Randall... · Managing Change in Challenging Times: Choosing the Right Change Approach By Randall Benson, MBA. The banking industry today is](https://reader030.vdocuments.us/reader030/viewer/2022041101/5ed95fd0f59b0f56f45f5f79/html5/thumbnails/14.jpg)
Complex Complicated
SimpleChaotic
Find the domain for the problem.
SenseCategorize
Respond
Known, Non-obviousUnknown
Known, ObviousUnknowable
SenseAnalyzeRespond
ProbeSense
Respond
ActSense
Respond
Disordered
![Page 15: Managing Change in Challenging Times. Randall... · Managing Change in Challenging Times: Choosing the Right Change Approach By Randall Benson, MBA. The banking industry today is](https://reader030.vdocuments.us/reader030/viewer/2022041101/5ed95fd0f59b0f56f45f5f79/html5/thumbnails/15.jpg)
Complex Complicated
SimpleChaotic
Tailor your change strategy to the domain.
Best PracticesTraining
Good PracticesImprovement Projects
Emergent PracticesExploration
Novel Practices/Pure Science
Crisis Management
e.g. PDCA improvement method
e.g. “Leaning” a value stream
e.g. creating the fastest ER
e.g. blunting outrage
Disordered
![Page 16: Managing Change in Challenging Times. Randall... · Managing Change in Challenging Times: Choosing the Right Change Approach By Randall Benson, MBA. The banking industry today is](https://reader030.vdocuments.us/reader030/viewer/2022041101/5ed95fd0f59b0f56f45f5f79/html5/thumbnails/16.jpg)
Complex Complicated
SimpleChaotic
Let actions be guided by outcomes.
Follow a proven(systematic) roadmap
Explore, discover, apply
Train everyone to standards
Stabilize
Want best practices
Want improved practicesWant breakthrough
Want restored order
Disordered
![Page 17: Managing Change in Challenging Times. Randall... · Managing Change in Challenging Times: Choosing the Right Change Approach By Randall Benson, MBA. The banking industry today is](https://reader030.vdocuments.us/reader030/viewer/2022041101/5ed95fd0f59b0f56f45f5f79/html5/thumbnails/17.jpg)
Disorder
Past ExperiencePersonal Preference
Past ExperiencePersonal Preference
Past ExperiencePersonal Preference
Past ExperiencePersonal Preference
Be mindful of disorder.
![Page 18: Managing Change in Challenging Times. Randall... · Managing Change in Challenging Times: Choosing the Right Change Approach By Randall Benson, MBA. The banking industry today is](https://reader030.vdocuments.us/reader030/viewer/2022041101/5ed95fd0f59b0f56f45f5f79/html5/thumbnails/18.jpg)
Complex Complicated
SimpleChaotic
Danger: look out for the cliff!
Disordered
![Page 19: Managing Change in Challenging Times. Randall... · Managing Change in Challenging Times: Choosing the Right Change Approach By Randall Benson, MBA. The banking industry today is](https://reader030.vdocuments.us/reader030/viewer/2022041101/5ed95fd0f59b0f56f45f5f79/html5/thumbnails/19.jpg)
Complex Complicated
SimpleChaotic
Go where the potential for innovation is high.
Disordered
![Page 20: Managing Change in Challenging Times. Randall... · Managing Change in Challenging Times: Choosing the Right Change Approach By Randall Benson, MBA. The banking industry today is](https://reader030.vdocuments.us/reader030/viewer/2022041101/5ed95fd0f59b0f56f45f5f79/html5/thumbnails/20.jpg)
Complex Complicated
SimpleChaotic
If lacking engagement, change your domain.
Disengagement
Highly constrained,no degrees of freedom
Low Engagement
Significantly constrained,limited freedom,defer to experts
High Engagement
Limited constraints,freedom to explore & discover
Active Disengagement
Lacking constraints,tyranny of the situation
Disordered
![Page 21: Managing Change in Challenging Times. Randall... · Managing Change in Challenging Times: Choosing the Right Change Approach By Randall Benson, MBA. The banking industry today is](https://reader030.vdocuments.us/reader030/viewer/2022041101/5ed95fd0f59b0f56f45f5f79/html5/thumbnails/21.jpg)
Use Cynefin to find the domain for your problem.
Tailor your change strategy to the domain.
Let actions be guided by outcomes.
Be mindful of disorder.
Danger: look out for the cliff!
Go where the potential for innovation is high.
If lacking engagement, change your domain.
Remember these seven Cynefin guidelines.
![Page 22: Managing Change in Challenging Times. Randall... · Managing Change in Challenging Times: Choosing the Right Change Approach By Randall Benson, MBA. The banking industry today is](https://reader030.vdocuments.us/reader030/viewer/2022041101/5ed95fd0f59b0f56f45f5f79/html5/thumbnails/22.jpg)
Charting a course to successful change starts
with choosing the right change strategy.
![Page 23: Managing Change in Challenging Times. Randall... · Managing Change in Challenging Times: Choosing the Right Change Approach By Randall Benson, MBA. The banking industry today is](https://reader030.vdocuments.us/reader030/viewer/2022041101/5ed95fd0f59b0f56f45f5f79/html5/thumbnails/23.jpg)
The Cynefin Framework will help people
choose a successful change strategy.
![Page 24: Managing Change in Challenging Times. Randall... · Managing Change in Challenging Times: Choosing the Right Change Approach By Randall Benson, MBA. The banking industry today is](https://reader030.vdocuments.us/reader030/viewer/2022041101/5ed95fd0f59b0f56f45f5f79/html5/thumbnails/24.jpg)
Randall Benson
Available on amazon.com
![Page 25: Managing Change in Challenging Times. Randall... · Managing Change in Challenging Times: Choosing the Right Change Approach By Randall Benson, MBA. The banking industry today is](https://reader030.vdocuments.us/reader030/viewer/2022041101/5ed95fd0f59b0f56f45f5f79/html5/thumbnails/25.jpg)
Managing Change in Challenging
Times:Choosing the Right Change Approach
By Randall Benson, MBA
• BensonConsulting.com
• QuestEffect.com
• 206-527-5343
![Page 26: Managing Change in Challenging Times. Randall... · Managing Change in Challenging Times: Choosing the Right Change Approach By Randall Benson, MBA. The banking industry today is](https://reader030.vdocuments.us/reader030/viewer/2022041101/5ed95fd0f59b0f56f45f5f79/html5/thumbnails/26.jpg)
Thank You!